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Santiago Marriott Hotel

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Avenida Presidente Kennedy 5741, Santiago, Chile
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Santiago Marriott Hotel
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Santiago Marriott Hotel
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831 reviews from our community

Traveler rating
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    52
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Orlando, Flórida
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Very modern clima and sophisticated customer service, amazing food and options for entertainment, fantastic location but it is very special in all levels the kindness every one treats you all the time.

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Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear guest, We are very pleased to know your thoughts after staying with us, thank you for writing your review. We hope you visit us again in the future. Kind regards, Victor P. General Manager More 

Atlanta, Georgia, United States
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at the Santiago Marriott for three days and two nights. We have stayed at Marriott hotels all over the world. This may have been the best Marriott we have ever stayed in at any time. The employees certainly were the best in terms of their friendliness and wanting to help. We especially enjoyed dealing with... More 

Was this review helpful? Yes 1
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear John, Thank you for writing your review and for your positive comments about our hotel and our staff. We will share your words with all the team and congratulate Andrea for her good work. We hope you visit us again real soon. Kind regards, Victor P. General Manager More 

Reading, Pennsylvania
1 review
5 of 5 stars Reviewed 2 weeks ago

Spent 11 delightful days here. The staff is extremely helpful at every level starting with the reception personnel down to the Bell personnel.I would strongly urge you to try their Restaurants, specially the Lattin Grille which is a superb 5 star Restaurant(you'll feel proud to invite here your business local people or make your Chilean family ecstatic)which by the way... More 

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Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Juan, Our main goal is to deliver exceptional service to all our guests and hearing how much you enjoyed your stay is very rewarding to us. Thank you for your comments about our staff, we will congratulate Hans, Eduardo and all the team, again thanks for your feedback. During April and May 2015, whenever our guests have lunch or... More 

CHENNAI,INDIA
Top Contributor
193 reviews 193 reviews
41 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed five nights in this hotel. We upgraded to a huge suite on the 24th floor with access to the executive lounge on the 23 rd floor. We could even have breakfast in the lounge. Drinks and snacks are available throughout the day. Wine,champagne and beer between 6.30 and 8.30 pm. Delightful view of the Andes from here. We... More 

Was this review helpful? Yes 1
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Ravi, It makes us very happy to know that you had an excellent and comfortable stay at santiago Marriott. Thank you for writing your review and for your comments about our Executive Lounge staff, we will share your kind words with Lisette and all the team and thank them for doing such a great job. We hope your travel... More 

Top Contributor
93 reviews 93 reviews
14 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Booked this hotel for my first trip to Santiago. Marriott treated me as expected for a platinum guest. Was upgraded to the top floor with nice view. Good settings and excellent service. Special kudos for the concierge for researching what to do on Labor Day when everything is closed

Was this review helpful? Yes
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear guest, Thank you for choosing us for your first trip to Santiago. We are happy to read that you enjoyed your stay and appreciate the service provided by our staff. We value your loyalty to Marriott and hope to welcome you again in the near future. Kind regards, Victor P. General Manager More 

Dorado, null, United States
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The best thing this hotel has is the friendly staff. Everyone was always greeting and smiling. They always made sure you had everything you need to make your stay comfortable. Breakfast was awesome. There is a shopping mall across the street with multiple eating options. Will definitely stay here again.

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Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Victor, We are very pleased to read that you enjoyed your experience at Santiago Marriott and that we delivered quality service during your stay. Thank you for your kind words about our staff, we will definitely pass your positive comments to our team. We look forward to your next stay with us, hopefully it will be soon. Kind regards,... More 

Miami, FL
Top Contributor
82 reviews 82 reviews
67 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Throughout the years I have stayed in this property. In fact, when the hotel originally opened I was probably one of the first guests, this is about 15 years ago. I cannot say enough good things about the staff, I mean every single person I came in contact with was courteous and willing to help. However, the rooms and some... More 

Was this review helpful? Yes
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear guest, It is great to know that you visited us many times throughout the years. Thank you so much for your loyalty and for comments about our staff. We appreciate you sharing your feedback, as it helps us to identify areas that need improvement. We hope to see you soon. Kind regards, Victor P. General Manager More 

Rossland
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Stayed here 4 nights entering and leaving Chile. Everything about this hotel is truly first class. Excellent, excellent service. Great rooms with views that could only be better if there was no smog. The restaurant, Latin Grill, has an interesting menu and our meals were excellent and the setting is quiet and relaxing. The health spa is among the best... More 

Was this review helpful? Yes
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Rossland, Thank you for your feedback and for letting us know that all aspects of your stay were first class. We will pass on your comments to all our team to inspire them to keep on delivering excellent service to all guests. We hope you visit us again in the near future. Kind regards, Victor P. General Manager More 

Chattanooga, Tennessee
2 reviews
5 of 5 stars Reviewed April 15, 2015

Missy and I really enjoyed our January 2015 stay at the Santiago Marriott Hotel. The people of the city are very pleasant, open, and friendly. The hotel staff was very accommodating and put extra effort into making our visit a memorable experience. In particular we enjoyed working with Maricarmen and Andrea of the concierge staff and our driver Mario, who... More 

Was this review helpful? Yes
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear John, Thank you for choosing Santiago Marriott and for taking the time to write your wonderful and motivating comments. We will share your kind words with all the team to inspire them to keep on delivering excellent service to all guests and thank Maricarmen and Andrea for doing such a great job. We hope to welcome you back real... More 

St. Andrews, United Kingdom
Top Contributor
91 reviews 91 reviews
30 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 14, 2015

This hotel is located outside the city centre area with a large shopping mall right next door. Spacious and well appointed reception with good service throughout. I had a corner room with nice views of mountains in the distance. The room facilities are exactly as expected. It's about 30 minutes in a taxi from the airport.

Was this review helpful? Yes 1
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Eddie, We are very pleased to know that you enjoyed your stay and that we were able to live up to your expectations. Thank you for sharing your thoughts on Tripadvisor. We hope you visit us again soon. Kind regards, Victor P. General Manager More 

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