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InterContinental Santiago

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Avenida Vitacura 2885 | Las Condes, Santiago 7550024, Chile
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1 room 1 adult
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InterContinental Santiago
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612 Reviews from our TripAdvisor Community

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Sydney, Australia
1 review
5 of 5 stars Reviewed 2 days ago NEW

I stay at the Intercontinental Santiago quite frequently and I must say they rate top in consistency. The staff are always engaged and have a genuine concern for my well being. Blind the rooms there are clean and comfortable not to mention very sleek. There's a decent gym there and the hotel is near the park land and very close... More 

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Helpful?
Thank ozmarco
Ascot, United Kingdom
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

InterContinentals around the world are changing their business model. This one is no exception. There is the standard hotel and the executive section, which has better rooms and a club lounge. At this hotel they are in separate buildings. We were fortunate to get a room upgrade to the executive tower, but unfortunate in that the club lounge was being... More 

Helpful?
Thank Steve H
Sydney
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I find most of the Hotel Rooms in Chile very small (my 3rd trip) so this was a total surprise. Great location with helpful staff. My only issue was i think they list prices in local currency and charge for extras in USD at their exchange rate which surprised me and I thought a little cheeky. I would definitely stay... More 

Helpful?
1 Thank winefoodfan
SCLHA, Director of Operations at InterContinental Santiago, responded to this review

Dear guest; Thank you very much for your positive comments and the time taken to share with theTripAdvisor community. We are happy to hear that you enjoyed your stay with us. It was a pleasure welcoming you. In reference to your observation about the exchange rate, we will review this issue. Thanks again for choosing us and we hope to... More 

Naperville, Illinois
Level Contributor
73 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed prior to a South American cruise. Comfortable beds, immaculately clean, friendly staff, good bartender! We stayed in the newer section of the hotel. One word of advice ... loiterers, homeless around the corner. Pretty aggressive. Be careful!

Helpful?
1 Thank Linda1117
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear. Guest. We are glad to know that you enjoyed your stay. It was a pleasure to welcome you as our guest. We want to apologize for the inconvenience that you experienced outside the hotel. About the person that you mentioned, we will take immediate steps to prevent this situation. Thanks again for having chosen us and we look forward... More 

Rochester, New York
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were here with a very large group for over a week. Location was good and felt very safe, with lots of restaurants nearby. The room was very comfortable and the breakfast was great. Everyone was very attentive and helpful, even though we didn't even attempt to speak Spanish. The hotel bar/restaurant was convenient and pretty good. Aside from a... More 

Helpful?
2 Thank UpUpStateNewYork
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest: Thank you very much for sharing your experience with the TripAdvisor community. We are glad that your experience at our hotel was satisfactory, getting good service from the staff. Accept our apologies for the inconveniences that occurred during your stay. We value the opinion of our guests and each comment is taking in consideration with each department so... More 

Brisbane, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at this InterCon recently during a business trip. Rooms were well appointed, and clean. The bathrooms were large, bright, and well appointed. All good until you try the air conditioner. Sounded like a small jet, however output did nothing to the ambient temperature. Impossible to sleep with it running- not a good thing in Santiago in summer.

Helpful?
Thank Rob N
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest: Thank you very much for sharing your experience with the Trip Advisor community. We are happy to hear our rooms were in accordance with your expectations and at the same time, we are very sorry about the problems with the air conditioning, we will pass this information to the maintenance department to investigate and solve this problem. We... More 

Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

My party of 11 arrived to the hotel over the X as new year period for a sporting activity. Whisky the staff were friendly and the concierge very helpful and accommodating we all had issues with our rooms. The air conditioning either was not working or leaking or making a horrendous noise turning on and off loudly throughout the night.... More 

Helpful?
Thank Laurenehrlich
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest Thank you for sharing your comments about your stay in our Hotel. We value the opinion of our guests and each comment is taking in consideration with each department so we can improve the quality of our services. Accept our apologies for the inconveniences that occurred during your stay. We are remodeling the Hotel and we are still... More 

Melbourne, Australia
1 review
2 of 5 stars Reviewed January 2, 2016 via mobile

Not a hotel I would come back to. There were issues with leaking inefficient Aircon a minibar that wasn't cold erratic hot water which spoiled our stay. Location was great close to restaurants and shopping centre. Staff tried hard to help solve issues but infrastructures not adequate

Helpful?
Thank maccabiwidow
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest I would like to thank you for taking the time to share your experience in our Hotel. We strive to offer the best service to our guests, to ensure that they enjoy their stay, being a business or a leisure trip. Unfortunately you encountered with several inconveniences with your room. Please accept our sincere apologies for each issue,... More 

Sao Paulo, SP
Level Contributor
12 reviews
4 of 5 stars Reviewed January 2, 2016

I've stayed quite a few times at this hotel which is situated in q very nice neighborhood. In's an office area full of restaurants and a few blocks from the newest shopping mall of Santiago. Just make sure you reserve a room at tower A which has remodeled rooms. The tower B got old rooms with old carpet and old... More 

Helpful?
Thank Juliano D
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest, Juliano D : Thank you for taking the time to share your comments regarding your recent stay in our Hotel. All comments from our guest are important for us, I would like to thanks for your comments related to our location. We would like to inform that our Hotel is under a renovation process this is up to... More 

Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed December 31, 2015 via mobile

We've spent about a week here as part of a large group. We're extremely impressed by the consistent high quality and friendly service. We're also impressed by the good food at the hotel restaurants and the nice size of the updated rooms. The breakfasts were also quite good and coupled with the outstanding friendly service, we very much liked this... More 

Helpful?
Thank Street_smart2
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