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InterContinental Santiago

4.5 of 5 Av. Vitacura 2885 | Las Condes, Santiago 7550024, Chile
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#55 of 170 Hotels in Santiago
407 Reviews 4 of 5 stars
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InterContinental Santiago
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InterContinental Santiago
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407 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rockville, Maryland
Contributor
16 reviews 16 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I went there for a seminar. Very convenient and the food was good. The only thing was the location of the furniture if the room, there was a huge sofa were the bed should have been and the bed faced the windows which was uncomfortable. Breakfast was very good and the location was ok though in a very busy street

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SCLHA, Guest Servicer Supervisor at InterContinental Santiago, responded to this review

Dear guest Thank you for the comments, we are pleased to hear that you liked the food we had in the hotel. We sorry for the bed facing the window, your opinion and feedback will be informed to our staff in our hotel. Meanwhile I hope you have great day and we hope to see you soon. Kind regards Alan... More

US
Top Contributor
116 reviews 116 reviews
56 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The building is very interesting as it is covered with live plants. The location is great with plenty of restaurants and shops around. Check-in staff was efficient but not that friendly. The rooms in the club building have contemporary furnishings but are a bit dark for my taste. I also found many things not working or in disrepair in the... More

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SCLHA, Supervisor at InterContinental Santiago, responded to this review

Dear Guest Thank you for taking your valuable time to comment about your stay in our hotel. We are pleased to hear that you like our location and that you noticed our area filled with shops and restaurants. I will forward your opinions to the hotel management, We are sorry about the situation with the front desk staff. We hope... More

Bucharest, Romania
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We changed hotel to the Intercontinental after one loud sleepless night in the Radisson Plaza. While both hotels share the same great location and the same a bit tired rooms, the sleep quality, breakfast and staff were net superior in the Intercontinental. We asked for a quiet room and they offered us one towards the back side of the hotel,... More

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SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest Lidia B, Along with greeting you, I would like to personally thank you for the time taken to write this great review on our TripAdvisor page. We are fully pleased to hear that you have found our Hotel as a place where you will get the rest needed and acknowledged that the staff is trained and our goal... More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed at the Intercontinental for a long weekend before heading to the mountains to Ski. The hotel was immaculate, the staff very professional. Booked "club" level rooms and enjoyed the complimentary breakfasts and evening snacks. Hotel is in the financial district but a block from the main drag of restaurants - some fabulous places to eat with both local and... More

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SCLHA, Supervisor at InterContinental Santiago, responded to this review

Dear guest Thank you for taking your valuable time to comment about your stay. We are pleased to hear that you like our staff and enjoyed the complimentary breakfast and evening snacks, also that you liked our international menus. I will inform the concierge about your kind words. Thank you for staying in our hotel. We hope you had an... More

San Francisco, California
Contributor
20 reviews 20 reviews
16 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The rooms are updated, and all other services are outstanding. However, the staff stood out. Extremely helpful and professional. Well located, close to many excellent dining options ... definitely recommend

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SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest Thank you for taking your valuable time to comment on your experience staying in our hotel. Thank you for taking notice in our location, we thank you for your kind words. We hope to see you soon again. Kind regards Luis Retamales Guest Service Supervisor More

Katy, Texas
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Visited Santiago for business and stay a couple of nights at this hotel; I really enjoyed it, the rooms are nice and well distributed, the bathrooms are also very nice and spacious and loaded with all the bathroom stuff that they put in hotels. We assisted to a party in one of the salons below and what a nice set... More

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SCLHA, Guest Service Supervisor at InterContinental Santiago, responded to this review

Dear Sir. Oscar We would like to express our sincerest gratitude for your comments which allow us to confirm that our efforts for the well-being of our guests have been met. We would also like to thank you for your comments regarding the bathrooms, we are very grateful that you took your time to comment about our salons and there... More

Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 26, 2014

I chose this hotel because of its great location but also the service and care displayed by their well trained and motivated staff. Good value and large rooms a great attraction. Wonderful Latin ambience in the spacious lobby equipped with convenient coffee bar. Italian Restaurant in the Tower offers exceptional food at very affordable prices.

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SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear guest Scully01503 Along with greeting you, I wanted to personally thank you for the time you have taken to write this comment about our hotel. It is always comforting when our guests enjoy their stay in our hotel. It gives us gratitude to know that you have found our staff motivated and that we have served you well. I... More

Santiago, Chile
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 26, 2014

No points in my IHG - Sem pontos no meu IHG - Sin puntos in mi IHG No hot water - had to change the room, but only after 1 hour complaining - Sem agua quente - tive que trocar de quarto, mas apenas 1 hora depois de reclamar - Sin agua caliente - tuve que cambiar de habitacion, pero... More

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SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest Danilocla, Along with greeting you, I would like to thank you for the time taken to write this review on our tripadvisor site. Also I would like to personally apologize for the issues you have experienced during your stay. I have spoken with the maintenance manager regarding the issues with the hot water. Also I have shown the... More

Various
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed August 16, 2014

Stayed at intercontinental for 4 nights on a biz trip. Location is good for biz trip and about 15-20 mins away from the airport. A pretty standard intercontinental the biz traveler is used to. Big plus is the several restaurant nearby. Also one shopping mall is located just less than kilometer away. My room was average, a bit old and... More

Was this review helpful? Yes
SCLHA, Guest Service Supervisor at InterContinental Santiago, responded to this review

Dear Guest Thank you for taking your valuable time to comment on your experience staying in our hotel. Thank you for taking notice in our location, we thank you for your kind words. The rooms will be renewed in the nearest future. We hope to see you soon again. Kind regards Alan Carrasco Guest Service Supervisor More

Charleston, South Carolina
Top Contributor
93 reviews 93 reviews
16 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed August 8, 2014

Our five night stay at the Intercontinental Hotel was everything you expect from a stellar hotel. Beautiful lobby, facilities, restaurants, pool, spa etc. The location is located in the business district and very convenient to two metro lines. The hotel staff were hospitable, friendly and very professional. I want to acknowledge the exceptional above and beyond service of Fernando Sanchez.... More

Was this review helpful? Yes
SCLHA, Supervisor at InterContinental Santiago, responded to this review

Dear guest Thank you for taking your time to comment. I also want to thank you for your kind words. It really pleases us to know you had an above and beyond experience staying in our hotel. Our Staff will be informed about your comments regarding their good services that they provided with, thank you for taking notice in our... More

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Additional Information about InterContinental Santiago

Address: Av. Vitacura 2885 | Las Condes, Santiago 7550024, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Santiago 4.5*
Number of rooms: 377
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Also Known As:
Intercontinental Santiago Hotel Santiago

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