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InterContinental Santiago

#61 of 177 Hotels in Santiago
Certificate of Excellence
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Avenida Vitacura 2885 | Las Condes, Santiago 7550024, Chile
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InterContinental Santiago
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InterContinental Santiago
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477 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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North Salem, New York
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We made a reservation to stay here for one night to mix business with pleasure while in Santiago. We checked in before 11am so that we could go on our way and be back by 3pm to go into our room without delays and get some rest before going out again. Well, we had to wait for almost an hour... More 

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SCLHA, Guest Relations Agent at InterContinental Santiago, responded to this review

Dear Guest Rosa M, Along with greeting you I would like to thank you for having writing us some comments about your stay in our Hotel. We would like to apologise for not having reached your expectations you had from us. Unfortunately, depending on our availability you can get a room earlier than expected, though this time we were in... More 

Purvis
Contributor
17 reviews 17 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

This Intercontinental has 3 towers. I have stayed in one that is 5 star; however, my current room, 1402, is maybe 2 star. The carpet is stained and has a musty, slight food smell. The chair for the computer table has brown gunk on the orange cloth, and the door of the small refrigerator in the room will not stay... More 

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SCLHA, Guest Relations Agent at InterContinental Santiago, responded to this review

Dear Guest 3nails4me, Along with greeting you I would like to thank you for your comments about your last stay with us in Santiago. It is extremely important for us to receive this kind of feedback as we can improve through your comments in order to provide a better service or in this case to improve our facilities. We would... More 

Newport Beach, Ca
Top Contributor
55 reviews 55 reviews
25 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent one night at the Intercontinental as a part of a post cruise tour to Machu Picchu. The hotel was a part of the tour package so it is difficult to gauge the value. It is a beautiful hotel in a wonderful, safe neighborhood. We did have one minor problem when our luggage was delivered initially to the wrong... More 

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UK
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I use this hotel whenever I am in Santiago. It is very convenient being located in Les Condes where a large number of restaurants are situated. A special mention must go to the staff who are all professional and friendly. Nothing is ever too much trouble. I stay in the Club Tower and a special mention must go to Angelica... More 

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SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest : Baesystemsman, On behalf of the InterContinental Santiago, we want to thank you for having chosen our hotel. We appreciate you taking the time to convey to us your experience during your recent stay. Thank you for your recent correspondence regarding the location and the good services. We are always pleased to receive acknowledgment of such a positive... More 

Senior Contributor
32 reviews 32 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I am guessing this property is due for a renovation. I checked in early after a red eye flight hoping to get some shut eye prior to my first meeting at noon. Whomever was drilling or Jackhammering at 830am would have none of that!!! The decor is early 1980s. The staff at the reception is friendly. The staff at the... More 

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SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest : Global-EXEC-Travel Along with greeting you we would like to thank you for having taken the time in writing us some thoughts about your stay. We would like to offer you our sincerest apologies for all the inconveniences you experienced in our hotel during your stay. It certainly was not our purpose you had to live that kind... More 

florida
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We are finishing our 3rd night, leaving tomorrow, and we could not be more pleased. I will admit that the Intercontinental is my go-to hotel, and that we stayed in the new tower. The rooms are excellent, the staff is just great, and they have been incredibly flexible. Once again, I am very pleased with the Intercontinental so perhaps others... More 

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SCLHA, Guest Relations Agent at InterContinental Santiago, responded to this review

Dear Guest Jacalyker, Along with greeting you I would like to thank you for having written us some words about your stay in the hotel. We are extremely glad to read that your stay was appropriate to the expectations you had from us. We will forward the information about the room and our staff to our General Management Department to... More 

Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is probably the least impressive of any Intercontinental Hotel I've ever stayed. The lobby is pretty and welcoming and the staff at the front desk was courteous and helpful. The rooms, however, were extremely dated and shabby. The tub and shower had gross mildew stains all around and the tub looked like it hadn't been cleaned in a... More 

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SCLHA, Guest Relations Agent at InterContinental Santiago, responded to this review

Dear Guest Gary T, Along with greeting you I would like to thank you for having taken the time to write us your thoughts about your stay with us. We really regret you had to experience such inconveniences in our hotel. It is not acceptable to have the room service’s tray in the hallways for so long as well as... More 

Dunedin, Florida
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Looking for a place to stay in Santiago, Chile You must check out the Intercontinental Hotel, Located in the downtown of Santiago at Av. Vitacura 2885 Las Condes, C.P.7550024 Santiago, Chile( Ph# 56 2 2394 2000 Fax 56 2 2394 2075) or santiago@interconti.cl, web: www. ihg.com/intercontinental. The rooms are very spacious and a little pricey, $$$, but worth the money... More 

Was this review helpful? Yes 1
SCLHA, Guest Relations Agent at InterContinental Santiago, responded to this review

Dear Guest Scalise12, Along with greeting you I would like to thank you for sharing your comments about your stay with us in Santiago. It is always a pleasure to be recognised for providing an excellent service and that our guests are satisfied with it. We highly appreciate the value you give us at rating our bar, location, our staff’s... More 

Mexico City, Mexico
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Service is great, food very good. Great location at las Condes. The hotel needs renovation, it is comfortable and very good but is looking old. Front desk employees got out of their way to please you, although other services not so much...

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Salta
Top Contributor
221 reviews 221 reviews
75 hotel reviews
144 helpful votes 144 helpful votes
3 of 5 stars Reviewed 5 weeks ago

This hotel is centrally located right across from the Titanium Tower and a few blocks away from the Costanera Center. It is in good shape, but nothing special. My room was ok, but noisy from a rooftop bar across from it. What bothered me the most, was the front-desk clerk trying to sell me a more expensive room: when I... More 

Was this review helpful? Yes 1
SCLHA, Guest Relations Agent at InterContinental Santiago, responded to this review

Dear Guest Saltacity, Along with greeting you I would like to thank you for having written us about your stay at our hotel. I deeply regret the situation you mention you experienced at the moment of doing the check in. I would like to let you know that we are not interested in making hard-sells to our guests as it... More 

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