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InterContinental Santiago

#62 of 177 Hotels in Santiago
Certificate of Excellence
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Avenida Vitacura 2885 | Las Condes, Santiago 7550024, Chile
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InterContinental Santiago
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InterContinental Santiago
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484 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Aiken, South Carolina
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at many hotels during my life time, and I can say honestly this hotel provided the best service I have experience!!!! If I ever go back I will definitely stay at this hotel. I had never been to Santiago and was down in Chile white water rafting. I decided to spend a night and afternoon sight seeing.... More 

Was this review helpful? Yes
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest: Norvel , We would like to express our sincerest gratitude for your comments which allow us to confirm that our efforts for the well-being of our guests have been met. We consider your comments as a compliment that helps us to continue with our job. We look forward to the opportunity of serving you in the future and... More 

Bath, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed in the this hotel few weeks ago. It is in the financial district of Santiago so it was a good area. Was woke up at 1am with the work men banging and drilling on the floor where I was sleeping. Made a complaint however had to absolutely insist on being moved to another room as felt it was unreasonable... More 

Was this review helpful? Yes 1
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest Christopher M, Along with greeting you I would like to thank you for having taken the time in writing us your thoughts about your stay with us. We deeply regret the inconveniences experienced during your recent stay with us. We are fully aware that having a good rest is vital for our guests in their rooms. We would... More 

Hollywood, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel was well situated in town to be able to walk to restaurants in the evening. We were part of a cruise tour and do not know how much was paid for the room. The front desk service was pleasant as was the concierge. The room was spacious, the bed very comfortable and the wifi worked as did the... More 

Was this review helpful? Yes 1
SCLHA, Guest Relations Agent at InterContinental Santiago, responded to this review

Dear Guest Ilene S, Along with greeting you I would like to thank you got having taken the time in writing us your kind words about your experience in our hotel while in Santiago. It is a pleasure for us reading you had a good experience in our hotel not only because of its location but also because of its... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Impressive lobby, great location and spacious room. However, the shower kept going from hot to cold by itself making the experience a pain every day of our 6-day stay. Our room was not made up on Sunday, though we got fresh towels and shampoo promptly upon request in the evening. Their wifi use/fee policy not clear at all and the... More 

Was this review helpful? Yes 1
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest: FCPlus, We sincerely regret that you got to experience a poor service ,our main objective is to offer our guests the service they expect and deserve; obviously we did not reach those expectations of service at this time. We offer you our sincere apologies for each of the issues that occurred during your stay. Honestly we could have... More 

North Salem, New York
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We made a reservation to stay here for one night to mix business with pleasure while in Santiago. We checked in before 11am so that we could go on our way and be back by 3pm to go into our room without delays and get some rest before going out again. Well, we had to wait for almost an hour... More 

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SCLHA, Guest Relations Agent at InterContinental Santiago, responded to this review

Dear Guest Rosa M, Along with greeting you I would like to thank you for having writing us some comments about your stay in our Hotel. We would like to apologise for not having reached your expectations you had from us. Unfortunately, depending on our availability you can get a room earlier than expected, though this time we were in... More 

Purvis
Contributor
17 reviews 17 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This Intercontinental has 3 towers. I have stayed in one that is 5 star; however, my current room, 1402, is maybe 2 star. The carpet is stained and has a musty, slight food smell. The chair for the computer table has brown gunk on the orange cloth, and the door of the small refrigerator in the room will not stay... More 

Was this review helpful? Yes 1
SCLHA, Guest Relations Agent at InterContinental Santiago, responded to this review

Dear Guest 3nails4me, Along with greeting you I would like to thank you for your comments about your last stay with us in Santiago. It is extremely important for us to receive this kind of feedback as we can improve through your comments in order to provide a better service or in this case to improve our facilities. We would... More 

Newport Beach, Ca
Top Contributor
55 reviews 55 reviews
25 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We spent one night at the Intercontinental as a part of a post cruise tour to Machu Picchu. The hotel was a part of the tour package so it is difficult to gauge the value. It is a beautiful hotel in a wonderful, safe neighborhood. We did have one minor problem when our luggage was delivered initially to the wrong... More 

Was this review helpful? Yes 1
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest : travelmuse1 We want to thank you for having chosen our hotel. We appreciate you taking the time to convey to us your experience during your recent stay. We are always pleased to receive acknowledgment of such a positive nature.We consider your comments as a compliment that helps us to continue with our job. We look forward to... More 

UK
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I use this hotel whenever I am in Santiago. It is very convenient being located in Les Condes where a large number of restaurants are situated. A special mention must go to the staff who are all professional and friendly. Nothing is ever too much trouble. I stay in the Club Tower and a special mention must go to Angelica... More 

Was this review helpful? Yes 1
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest : Baesystemsman, On behalf of the InterContinental Santiago, we want to thank you for having chosen our hotel. We appreciate you taking the time to convey to us your experience during your recent stay. Thank you for your recent correspondence regarding the location and the good services. We are always pleased to receive acknowledgment of such a positive... More 

Senior Contributor
36 reviews 36 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 5 weeks ago

I am guessing this property is due for a renovation. I checked in early after a red eye flight hoping to get some shut eye prior to my first meeting at noon. Whomever was drilling or Jackhammering at 830am would have none of that!!! The decor is early 1980s. The staff at the reception is friendly. The staff at the... More 

Was this review helpful? Yes 1
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest : Global-EXEC-Travel Along with greeting you we would like to thank you for having taken the time in writing us some thoughts about your stay. We would like to offer you our sincerest apologies for all the inconveniences you experienced in our hotel during your stay. It certainly was not our purpose you had to live that kind... More 

florida
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 9, 2015

We are finishing our 3rd night, leaving tomorrow, and we could not be more pleased. I will admit that the Intercontinental is my go-to hotel, and that we stayed in the new tower. The rooms are excellent, the staff is just great, and they have been incredibly flexible. Once again, I am very pleased with the Intercontinental so perhaps others... More 

Was this review helpful? Yes 1
SCLHA, Guest Relations Agent at InterContinental Santiago, responded to this review

Dear Guest Jacalyker, Along with greeting you I would like to thank you for having written us some words about your stay in the hotel. We are extremely glad to read that your stay was appropriate to the expectations you had from us. We will forward the information about the room and our staff to our General Management Department to... More 

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