We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

InterContinental Santiago

Hotel website
Hotel deals
Avenida Vitacura 2885 | Las Condes, Santiago 7550024, Chile
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Professional photos
InterContinental Santiago
View Map
Add Photo Write a Review

550 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    185
    180
    110
    52
    23
See reviews for
29
158
30
272
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (550)
  • Mar-May only
    (150)
  • Jun-Aug only
    (141)
  • Sep-Nov only
    (128)
  • Dec-Feb only
    (131)
All months
tel aviv
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the hotel for two nights during a business trip to Chile. While the hotel room was convenient, the location was great and the overall service was good, the hotel was not able, up until now, almost 3 months after my stay, to resolve an issue with my bill, in spite of several emails and international phone calls.

Was this review helpful? Yes
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest :dbn 32, I would like to thank you for being generous with your comments regarding our hotel even when we weren’t able to offer you the services that your required related to your billing. I would like you to accept our sincere apologies from our Guest Relations department that wasn’t able to provide the information needed. I you... More 

2 reviews
3 of 5 stars Reviewed 1 week ago

I was at the Intercontinental Santiago for 2 weeks in April for a business trip. We chose the hotel for its location. It is located at a street which offers some of the best restaurants in Santiago. The metro is only 5 minutes by walk and the Costanera Center shopping mall is just a 250 meters away. Breakfast was a... More 

Was this review helpful? Yes
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest We would like to thanks you for share your recent experience with us, through TripAdvisor. Sincerely we appreciate all the positive points that you mention about our services such as the breakfast, the location and surroundings, rooms, gym, despite you had this bad experience. Ms. Nieto doesn’t work with us anymore since May 2015. We know you have... More 

Princeton, New Jersey
Level Contributor
67 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Only 2 blocks from the place I was doing business - Relatively small hotel with medium to large rooms which need updating - Decor is not its forte - Food was ok and so were the amenities - Never tried the gym or the swimming pool because I felt claustrophobic.

Was this review helpful? Yes
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear guest X_freq_flyer_13572 Thank you for let us know your comments, I would like to offer our sincerest apologies for not meet your expectations. The feedback we receive from our valuable guest, like you, allows us to adopt the required actions to ensure similar situations can be avoided in the future. All your comments as been send to our General... More 

Fort Worth, Texas
Level Contributor
185 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It does have a beautiful lobby. We stayed in the "delux" room. It was ok but not stellar and not worth the expense. Breakfast is $10 and expansive. Wait staff very helpful. But we could have save some dinero. It is in a very nice part of town. You are 25-30 minutes from SCL.

Was this review helpful? Yes
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest: Texasduckkiller Along with greeting, I would like to offer our sincerest apologies for not meet your expectations. Our goal is to constantly give you superior accommodation services, and the feedback that we receive from our valuable guests like yourself, allows us to adopt the required actions to guarantee that a situation like this will not be repeated in... More 

Atlanta, Georgia
Level Contributor
83 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed July 22, 2015

This used to be a great hotel but now they are under remodeling (and nobody tell you that) so my last experience there was not so good at all. First some workers were trying to gain an extra bonus working around midnight and the next shift early at 7 am so my night wasn't so relaxing. Second during the night... More 

Was this review helpful? Yes
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest JST_Chile , Along with greeting, we thank you for taking the time to convey your comments regarding your recent stay in our Hotel. Your willingness to share your thoughts with us is genuinely appreciated. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 9, 2015

This hotel features a beautiful lobby and fantastic breakfast buffet style. Chefs any styles off eggs for you. Nice quaint bar. There are many choices of restaurants within walking distance. You are within walking distance of a huge shopping mall in the tallest building in Santiago with five floors of shopping. Just a couple of train stops away is what... More 

Was this review helpful? Yes 1
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest Skydiva73, Along with greeting you I would like to thank you for your time and for sharing your experience related to your stay. It is always a pleasure to read that our guests have enjoyed their stay in our hotel. We would like to thank you for your comments related to our Chefs and staff, yours comments helps... More 

Mexico City, Mexico
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 8, 2015

If traveling in groups make sure you are all in the same tower, there's the new and the old one, if you agree to meet at the lobby with colleagues/clients, be specific! Otherwise you need to move around a bit which is not that bad, but when in a hurry can be frustrating. Otherwise the service is as you'd expect... More 

Was this review helpful? Yes
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest: Alexandra V, On behalf of our hotel, we want to thank you first of all for having choosing our services. We would like to apologize to assign rooms to your group in different towers really do not think our staff great detail which you expose us, we will consider their suggestion. We would like to thank you for... More 

mexico
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 8, 2015

We stayed 3 nights for Copa Ameirca soccer tournament, HIGHLY overpiced, we booked the Executive tower and regret it. This hotel has no hot water during the day, only morning and night, when inquired we were informed that "most travleres only bathe before they go out or when they come back..." We were waken up by a "mistaken" call from... More 

Was this review helpful? Yes
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest: Ciervo, Thank you for taking the time to convey your comments regarding your recent experience with the our Hotel. Your willingness to share your thoughts with us is genuinely appreciated. We rely on you as our guest, to let us know how we are doing and how we can improve to meet your expectations. Your comments have been... More 

London, United Kingdom
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 20, 2015

I stayed couple of times at this hotel and the staff is incredibly friendly and helpful. The breakfast is very good with possibility to have a fresh omelet. The rooms are slightly stale with old AC which might not work properly but they are big.

Was this review helpful? Yes
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest: Marie Adeline G: Thank you for taking the time to convey your comments regarding your recent experience with the InterContinental Santiago. Your willingness to share your thoughts with us is genuinely appreciated. We rely on you as our guest to let us know how we are doing and how we can do better to fulfill your needs. Your... More 

San Diego, California
2 reviews
1 of 5 stars Reviewed June 11, 2015

My wife and I were here on business and quite jet lagged. despite desperately needing an afternoon nap, a construction crew drilled into our ceiling from above for 6 hours. we called the front desk 10 (yes)10 times, and each time they either denied that the construction was happening or admitted it, agreed to have it stop and nothing happened.... More 

Was this review helpful? Yes
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest: John K: We sincerely regret that you have to experience a poor quality service, our main objective is to offer our guests the service they expect and deserve; obviously we did not reach those expectations of service at this time. We offer our sincere apologies for each of the issue that occurred during your stay, we are under... More 

Questions? Get answers from hotel staff and past guests. Ask a question

986 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (134)
Viewed
Hotel & grounds (20)
Viewed
Room/suite (22)
Viewed
View from room (7)
Viewed
Bathroom (7)
Viewed
Family/play areas (2)
Viewed
Dining (9)
Viewed
Pool/beach area (4)
Viewed
Business center/function rooms (3)
Viewed
Other (60)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (571)
Viewed
Amenities (58)
Viewed
Calafquen Suite (59)
Viewed
Club Room (47)
Viewed
Deluxe Room (49)
Viewed
Deluxe Room with Twin Beds (46)
Viewed
Metropolitan Club Room (41)
Viewed
Pool (19)
Viewed
Presidential Suite (104)
Viewed
Restaurants and Bars (68)
Viewed
The Hotel (80)

Management photos: Courtesy of the property manager

Viewed
All management photos (281)
Viewed
Pool/beach area (5)
Viewed
Business center/function rooms (8)
Viewed
Dining (27)
Viewed
Room/suite (90)
Viewed
Hotel & grounds (81)
Viewed
Bathroom (6)
Viewed
Family/play areas (1)
Viewed
Other (63)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Santiago hotels
0.1 mi away
Holiday Inn Express Santiago Las Condes
0.3 mi away
NH Collection Plaza Santiago
1.3 mi away
Renaissance Santiago Hotel
Renaissance Santiago Hotel
#10 of 181 in Santiago
4.5 of 5 stars 269 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
The Ritz Carlton
The Ritz Carlton
#11 of 181 in Santiago
4.5 of 5 stars 812 reviews
0.2 mi away
Hotel Plaza El Bosque Ebro
Hotel Plaza El Bosque Ebro
#22 of 181 in Santiago
4.5 of 5 stars 711 reviews
1.9 mi away
Santiago Marriott Hotel
Santiago Marriott Hotel
#19 of 181 in Santiago
4.5 of 5 stars 909 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay