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InterContinental Santiago

4.5 of 5 Avenida Vitacura 2885 | Las Condes, Santiago 7550024, Chile
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Certificate of Excellence 2014
InterContinental Santiago
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InterContinental Santiago
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449 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Florianopolis, SC
Contributor
13 reviews 13 reviews
8 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Very good hotel located in an amazing location, pretty close of many restaurants and one of the best Malls of the city: the Costanera Center. The rooms have a good size and the service is outstanding. The price is a little bit high, but depends when and how you make the reservation.

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Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Upon arrival in the hotel we had our room upgraded. The room had a nice view of the downtown area. The location is in walking distance of several excellent restauraunts and malls. The staff are very helpful to answer any questions or provide assistance. Our stay here was during my third visit to Santiago and my first in this hotel.... More 

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SCLHA, Guest Relations Agent at InterContinental Santiago, responded to this review

Dear Guest Andypequeno, Along with greeting you I would like to thank you for taking the time in sharing some thoughts about your experience during your stay with us. It is always a pleasure to hear that our staff is friendly and helpful, our location is appropriate for the purposes you have at the moment of visiting Santiago and that... More 

Lima, Peru
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I just stayed at the InterContinental for five nights. I had stayed there the last time on my last trip to Santiago. I like the neighborhood - lots of restaurants, and the Metro is not too far away. On the plus side: the receptionist gave me a corner room with nice views, the room itself was ample, the staff was... More 

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SCLHA, Guest Relations Agent at InterContinental Santiago, responded to this review

Dear Guest CaracasCorrespondent, Along with greeting you I would like to thank you for taking the time in sharing and highlighting some thoughts about your experience during your stay with us. It is always a pleasure to hear that our staff is friendly and helpful, the location of our hotel is good and that our gym is decent. I would... More 

Athens, Greece
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for six nights during late December. We requested a quiet room and the hotel did their best to accommodate our request. Room within newer tower block was big, clean, and comfortable although noise level from outside traffic higher than expected. Check in staff not very friendly but all others were, especially Francisco the porter. Use of well equipped... More 

Was this review helpful? Yes 1
SCLHA, Guest Relations Agent at InterContinental Santiago, responded to this review

Dear Guest MBingham1960, Along with greeting you I would like to thank you for sharing your comments about your last stay with us in Santiago. I would like to apologize for all the inconveniences you experienced on your stay, such as the loud noise of traffic and especially that our front desk’s staff was not as friendly as you expected,... More 

Mesquite, Nevada
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here as part of our Princess Cruise Package so wasn't sure what to expect. Pleasantly surprised, the hotel is very nice and the staff go out of their way to make you feel welcome and be helpful. Our room was very clean, nice with a sitting area and a great view. Breakfast was included in the package and... More 

Was this review helpful? Yes 3
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest Nevada_Travelers_R-B, Along with greeting you I would like to thank you for such kind words to our Hotel and Staff. It is always a pleasure to read good comments about our staff and that we have accomplished our main goal, to keep our guests pleased to have chosen our Hotel as a place where they can find rest... More 

High Wycombe
Senior Contributor
42 reviews 42 reviews
30 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had four days here just before Christmas 2014. We stayed in the new tower and like others we also benefitted from the personal and highly professional care of concierges Roberto and Juan. Great rooms, and a lovely Club lounge with a really friendly and helpful hostess. We really enjoyed our stay here, and our enjoyment was enhanced by the... More 

Was this review helpful? Yes 1
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest Craigvassie, Along with greeting you I would like to thank you for taking the time in writing us about your experience at our hotel. It is always a pleasure to hear that our guests have enjoyed their stay in our hotel. It is much more rewarding though, your kind words about our Staff, specifically about Roberto and Juan,... More 

Niagara-on-the-Lake, Canada
Contributor
16 reviews 16 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 19, 2014

Concierges Roberto and Juan have been very helpful. Made our away trips interesting and well planned. Club lounge very good for breakfast and evening snacks. The only deficiencies in the hotel are the strange facts that: 1. There are no towels available pool-side 2, There are no plugs for the sinks in the bathrooms of the suites. (For the hotel... More 

Was this review helpful? Yes 1
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest Dave_Niagara2013, Along with greeting you I would like to thank you for sharing such good words for our staff and their performance during your stay. I highly appreciate your comments about the club lounge as we want to reach a high experience in service in every area of our hotel to keep our guests satisfied; I sincerely regret... More 

New York City, New York
Contributor
16 reviews 16 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 12, 2014

We had two separate one night stays at this hotel during a week in October, '14, both nights booked with points. The hotel is conveniently located in the Santiago New Financial District, not too far away from a subway station. The city tours Touristik bus has a stop across a street from the hotel. If you are like me and... More 

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SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest foxberg, Along with greeting you, I would like to thank you for taking the time to write this review on TripAdvisor. We are glad that you have enjoyed your stay at our Hotel and got the pleasure of staying in one of our suites. I will let our Concierge know about these great comments regarding his service. Our... More 

Adelaide, Australia
2 reviews
4 of 5 stars Reviewed December 7, 2014

Due to an interuption with our out going flight from Santiago to Australia, we were provided accommodation for the evening at this hotel. We arrived in the early hours of the morning (about 2am, after waiting several hours at the airport for instruction and transport) & we were all looking forward to a warm shower and a comfortable bed. We... More 

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SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear JulesnRich, Along with greeting you, I want to thank you for taking the time to give us your comments. We are always pleased to hear when our guests have enjoyed their stay in our Hotel. I will personally inform the Food & Beverage Manager about the great variety of food during the breakfast buffet. We hope to see you... More 

Detroit, Michigan
Top Contributor
55 reviews 55 reviews
37 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed December 3, 2014

Having stayed in a couple of InterContinental Hotels on this trip, this hotel had an "old" feel. It's quiet and i slept great. The pool is indoor and barely big enough to swim laps. The exercise room is nice but not a lot of equipment. The hotel is located away from downtown, but there are plenty of taxis. There are... More 

Was this review helpful? Yes
SCLHA, Public Relations Manager at InterContinental Santiago, responded to this review

Dear Guest: Robert Patrick, We regret that we fail to enforce your expectations, by pointing out that our staff was not too helpful. Obviously our main goal is to provide our guests with superior service, we regret not having reached our goal at this time. We are pleased to hear that the rest of the stay was pleasant and you... More 

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Additional Information about InterContinental Santiago

Address: Avenida Vitacura 2885 | Las Condes, Santiago 7550024, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Santiago 4.5*
Number of rooms: 377
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Also Known As:
Intercontinental Santiago Hotel Santiago
Hotel Style:
#27 Luxury Hotel in Santiago
#31 Romantic Hotel in Santiago
#36 Business Hotel in Santiago
#41 Family Hotel in Santiago

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