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InterContinental Santiago

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Avenida Vitacura 2885 | Las Condes, Santiago 7550024, Chile
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InterContinental Santiago
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535 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Atlanta, Georgia
Level Contributor
69 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 1 week ago

This used to be a great hotel but now they are under remodeling (and nobody tell you that) so my last experience there was not so good at all. First some workers were trying to gain an extra bonus working around midnight and the next shift early at 7 am so my night wasn't so relaxing. Second during the night... More 

Was this review helpful? Yes
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest JST_Chile , Along with greeting, we thank you for taking the time to convey your comments regarding your recent stay in our Hotel. Your willingness to share your thoughts with us is genuinely appreciated. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar... More 

2 reviews
3 of 5 stars Reviewed 3 weeks ago

This hotel features a beautiful lobby and fantastic breakfast buffet style. Chefs any styles off eggs for you. Nice quaint bar. There are many choices of restaurants within walking distance. You are within walking distance of a huge shopping mall in the tallest building in Santiago with five floors of shopping. Just a couple of train stops away is what... More 

Was this review helpful? Yes 1
Mexico City, Mexico
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If traveling in groups make sure you are all in the same tower, there's the new and the old one, if you agree to meet at the lobby with colleagues/clients, be specific! Otherwise you need to move around a bit which is not that bad, but when in a hurry can be frustrating. Otherwise the service is as you'd expect... More 

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SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest: Alexandra V, On behalf of our hotel, we want to thank you first of all for having choosing our services. We would like to apologize to assign rooms to your group in different towers really do not think our staff great detail which you expose us, we will consider their suggestion. We would like to thank you for... More 

mexico
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed 3 nights for Copa Ameirca soccer tournament, HIGHLY overpiced, we booked the Executive tower and regret it. This hotel has no hot water during the day, only morning and night, when inquired we were informed that "most travleres only bathe before they go out or when they come back..." We were waken up by a "mistaken" call from... More 

Was this review helpful? Yes
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest: Ciervo, Thank you for taking the time to convey your comments regarding your recent experience with the our Hotel. Your willingness to share your thoughts with us is genuinely appreciated. We rely on you as our guest, to let us know how we are doing and how we can improve to meet your expectations. Your comments have been... More 

London, United Kingdom
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 20, 2015

I stayed couple of times at this hotel and the staff is incredibly friendly and helpful. The breakfast is very good with possibility to have a fresh omelet. The rooms are slightly stale with old AC which might not work properly but they are big.

Was this review helpful? Yes
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest: Marie Adeline G: Thank you for taking the time to convey your comments regarding your recent experience with the InterContinental Santiago. Your willingness to share your thoughts with us is genuinely appreciated. We rely on you as our guest to let us know how we are doing and how we can do better to fulfill your needs. Your... More 

San Diego, California
2 reviews
1 of 5 stars Reviewed June 11, 2015

My wife and I were here on business and quite jet lagged. despite desperately needing an afternoon nap, a construction crew drilled into our ceiling from above for 6 hours. we called the front desk 10 (yes)10 times, and each time they either denied that the construction was happening or admitted it, agreed to have it stop and nothing happened.... More 

Was this review helpful? Yes
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest: John K: We sincerely regret that you have to experience a poor quality service, our main objective is to offer our guests the service they expect and deserve; obviously we did not reach those expectations of service at this time. We offer our sincere apologies for each of the issue that occurred during your stay, we are under... More 

singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 5, 2015

We were booked thru Intercontinental as part of our Machu Picchu land tours from Celebrity cruise via Lima Tours. The hotel was a disappointment and not up to Intercontinental standard. Basically, it tarnished the brand name and ruin the reputation if a person is a first timer at Intercontinental. A five star hotel with a lobby receptionist with no proficient... More 

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SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest: Babytwist, Thank you for taking the time to convey your comments regarding your recent experience with us. Your willingness to share your thoughts with us is genuinely appreciated. Your comments have been reviewed by the hotel’s management and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future. Our... More 

Florianopolis, SC
Level Contributor
62 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed June 2, 2015

It is a good hotel with an excellent service, but need to improve the rooms. They already start to make some changes in some floors, but this is affecting the quality (noises, no water, etc) of the hotel. It is a temporarily situation, but unfortunately it is affecting who stay for a few days or a week!

Was this review helpful? Yes
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest: Alex A, Please give us the opportunity to apologize for the inconvenience you experienced during your stay. We appreciate your time to let us know about your inconvenience as it gives us the chance to improve our service. Our Hotel is committed to providing our guests with the highest quality facilities and services. We sincerely regret we fell... More 

Arlington Heights, Illinois
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed June 1, 2015

Stayed there for a business meeting and even a fresh coat of paint can't hide what's wrong. Shower flooded the bathroom each morning, had trouble getting the toilet to stop running and I also could not figure out the lights. I had to put my key in the door frame to get the lights to work, and after flipping every... More 

Was this review helpful? Yes
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest: Kathy G We would like to thank you for having taken the time in writing us some thoughts about your stay. We offer you our sincerest apologies for all the inconveniences you experienced in our hotel during your stay. It certainly was not our purpose you had to live that kind of experience. We have send your comments... More 

Melbourne, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 30, 2015

Stayed two nights at Intercontinental, third stay in three years, stayed again because of previous experience. concierge staff welcoming and excellent, reception coldly efficient, checked into room 319 after a 22 hour plus flight, all I needed was a hot shower to freshen up, water was a best Luke warm, ran the tap in the sink and flooded out the... More 

Was this review helpful? Yes
SCLHA, Guest Relations Manager at InterContinental Santiago, responded to this review

Dear Guest: Dadl47 We truly trust you, our guest, to let us know what we are doing and how we can succeed your needs. Please let us take this opportunity to apologize for all the inconveniences you have experienced during your stay at InterContinental Santiago. Thanks you for your time to inform us your dissatisfaction, which is the first step... More 

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