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Crowne Plaza Hotel Santiago

#37 of 177 Hotels in Santiago
Certificate of Excellence
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Avenida Libertador Bernardo O'Higgins 136 | P.O. BOX 488-correo 21, Santiago, Chile
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Crowne Plaza Hotel Santiago
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Crowne Plaza Hotel Santiago
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670 reviews from our community

Traveler rating
    297
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    79
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    3
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136
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW via mobile

The staff is rude, the service is poor, it is very filthy , don't take your shoes off while walking on the carpet, need maintenance , cleaning is a must and customer care is lacking, I won't do it again, not worth the money ! I had 2 rooms and even though booked 3 months in advance they failed to... More 

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virginia
Top Contributor
456 reviews 456 reviews
95 hotel reviews
234 helpful votes 234 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Hmm, reading a review before mine is like staying at a different hotel. My room was so clean and fresh, no old carpet, etc. Beautiful room with nice amenities. My luggage was lost and the hotel was so happy when I finally received it. Breakfast buffet was very good: loved the omelette bar and fresh fruit. Great coffee! Nice friendly... More 

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Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest: Thank you so much for posting a review of your stay with us, we are happy to know that you had a great experience in our hotel and you liked our breakfast and services. We hope to welcome you back in a near future. More 

Toronto, Canada
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is in downtown Santiago, in one of the worst avenue for traffic in Santiago (Bernardo O'Higgins, also known as Alameda). Brief summary: This hotel is old and shows signs of age. Carpets in rooms are dirty, but overall staff is pleasant. If you are working downtown or will not have a car with you, this hotel might be... More 

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Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest: Thank you very much for taking the time to write about your experience with us. We are pleased that you enjoyed our breakfast and service and it were according to your expectations. I regret that our location was not to your liking, as well as we were not able to meet your needs about internet, we are reviewing... More 

Shelby Township, Michigan
Senior Contributor
21 reviews 21 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed 2 nights in Santiago pre-cruise & had a pleasant stay at this hotel. It is clean & very convenient for walking to San Cristobal Hill, Patio Bellavista area, Santa Lucia Hill, historic city center & Mercado Central. The restaurant for breakfast leaves a little to be desired but was acceptable as was included in price of room. It... More 

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Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest: Thank you very much for taking the time to give us your impressions about our hotel, we much appreciate it. Guests’ comments are very valuable for us in order to keep and improve our service and facilities. We are happy you had a pleasant stay here and you enjoyed our location. It would be a pleasure to welcome... More 

Saffron Walden, United Kingdom
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A comfortable and well positioned hotel in the heart of Santiago, easy walk into the downtown for shopping and nightlife. Room was on the 7 Spacious bar with friendly barman and hearty breakfast in the Caruso Restaurant Rooftop pool was lovely, warm and with drink in hand, a lovely place to watch the sun going down.

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Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest: Thank you for staying with us and providing us with your valuable feedback. We are happy to know that you enjoyed your stay in our hotel and you liked our services and location and but overall you had a confortable time. Our staff will be pleased to read your good comments . I really hope you can come... More 

Egham
Top Contributor
229 reviews 229 reviews
98 hotel reviews
448 helpful votes 448 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for one night but wish it had been two as the hotel is nice and there is a lot to see in Santiago. The hotel is a high quality hotel with a 5 star rating. It is centrally located and is close to the Xxxxxarea. We had an excellent welcome from Oskar, the Manager who spoke very... More 

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Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest: Thank you very much for taking the time to give us your impressions about our hotel, we much appreciate it. Guests’ comments are very valuable for us in order to keep and improve our service and facilities. We are happy you liked our services, facilities and location . Although we regret that you had an inconvinience with the... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The Crowne Plaza hotel in Santiago Chile has been the subject of many of my visits to Chile. The rooms are always clean and the staff very friendly. The hotel is located close to many dining areas. Just across from the hotel is fine dining and fast food is close by if that is what you desire. The Bellavista square... More 

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Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest: Thanks for taking the time to review our hotel. Guests comments are very important for us, so we know exactly what we are doing right and it is always great to hear that our guest enjoy their stay and feel like at home. I have a great team at our Hotel and this recognition is very motivating. Hope... More 

Vancouver, Canada
Top Contributor
196 reviews 196 reviews
157 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed March 6, 2015

We stayed 1 night at the Crowne Plaza on our way through Santiago. The reason we picked the Crown Plaza was due to its location a couple of minutes from the wine bar we had reservations at that night. The hotel was a pleasant surprise once we walked in. The reception desk was very helpful, it was secure (including secure... More 

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Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest: Many thanks for choosing our hotel for your stay in Santiago and to give us your impressions about Crowne Plaza Santiago. It is great to read that you really liked our facilities, the location and most importantly our service. It will be a pleasure to receive you again at our hotel. More 

Cheshire
Top Contributor
110 reviews 110 reviews
59 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed March 6, 2015

We arrived at the hotel after a 15 hour delay with our flight and all our bags had gone missing!!!! We had two days in Santiago prior to joining a cruise. All the staff we spoke to tried to help and this made us feel much better. The bags arrived two hours before we left for the cruise. The hotel... More 

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Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest: We want to thank your wonderful review about our hotel. We do our best efforts everyday to create good experiences for all our guests and I am very glad we met your expectations. Cordially yours, More 

Belfast, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 23, 2015

Stayed here for two days in January after a cruise round South America. Hotel is excellent and staff very helpful. Location is very good with a lot of restaurants nearby and metro stop close by. Room was a good size and very comfortable and buffet breakfast was Good. As we were on an overnight flight home we asked for a... More 

Was this review helpful? Yes 1
Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest: We really appreciate your review about our Crowne Plaza Santiago, we are proud of our staff and service, and we will share your excellent comments with them. We Hope to welcome you again in a near future! Sincerely More 

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