We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Hotel Santiago

#39 of 181 Hotels in Santiago
Certificate of Excellence
Hotel website
Hotel deals
Avenida Libertador Bernardo O'Higgins 136 | P.O. BOX 488-correo 21, Santiago, Chile
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Crowne Plaza Hotel Santiago
Professional photos View all
Browse nearby
Crowne Plaza Hotel Santiago
Add Photo Write a Review

735 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    325
    297
    88
    22
    3
See reviews for
148
215
57
181
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (735)
  • Mar-May only
    (182)
  • Jun-Aug only
    (192)
  • Sep-Nov only
    (178)
  • Dec-Feb only
    (183)
All months
london
Level Contributor
100 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is very old. Walls are yellow, carpets are dusty, air-conditioning is noisy and inefficient and the general condition of the hotel is very poor. They would have to put millions of dollars to refresh it. The breakfast is also very poor and very expensive . Pretty much nothing to eat, very small buffet and the coffee is the... More 

Was this review helpful? Yes
Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest: Thank you for taking the time to review our hotel. Your opinion is very important to us, as it helps us to identify areas in need of improvement. We apologize for any inconvenience you have had and we hope you come back to our property in the future. Sincerely., More 

Greater Wellington, New Zealand
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The only modern feature of this hotel is the reception. The hotel is well in need of a renovation. When you step in the restaurant, you will feel like you are in the 1920s. The staff were helpful as long as you ask the write questions and they understand you. There's not a lot of decent eating places near by.... More 

Was this review helpful? Yes
Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest: Thank you for taking the time to review our hotel. Your opinion is very important to us, as it helps us to identify areas in need of improvement. We apologize for any inconvenience you have had and we hope you come back to our property in the future. Sincerely., More 

Boston, Massachusetts
Level Contributor
83 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I just spent a problem-free two days here. Check-in and check-out was very smooth. The internet was easy to connect and worked well all the time. The breakfast buffet was plentiful. I had room service once and the meal came quickly with generous portions. All the staff I encountered at the front desk, in the restaurant, and room service had... More 

Was this review helpful? Yes
Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest: Thank you very much for your valuable feedback. It is a pleasure to know about your experience with us. Rest assured that we will continue working hard in order to exceed our guest’s expectations. We would be delighted to receive you again in our property. With best regards, More 

Australia
Level Contributor
92 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed June 10, 2015

Good sized room with lots of hot water (and pressure). Modern and clean. Very courteous staff. Breakfast buffet was enormous with significant choice. The Club room, though basic was adequate for breakfast (and being complimentary is a bonus). Twenty minutes walk to the Old Centre and the finicular.

Was this review helpful? Yes
Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest: Thank you very much for your valuable feedback. It is a pleasure to know about your experience with us. Rest assured that we will continue working in order to exceed our guest’s expectations. We would be delighted to receive you again. With best regards, More 

Tamale, Ghana
Level Contributor
35 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed June 5, 2015

(Ok I must confess up front that part of my frustration with this hotel was that the office is in Los Condes meaning you need a 20+ min cab ride from the downtown). That said... Location: awful if you're working in the Los Condes area. The downtown isn't very busy on the weekend though there were some cool little places... More 

Was this review helpful? Yes
Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest; Thank you very much for your feedback. It is good to know about your experience with us. Rest assured that we will continue working hard in order to exceed our guest’s expectations. We would be delighted to receive you next time in our property. Kind Regards, More 

Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed June 5, 2015

Not in the fancy area of the city but right in the middle of it. Service is good, friendly staff and good buffé. Manly used the excecutive lounge for breakfast. There is a 25 min drive to the airport when traffic is ok, which it's not most of the time so leave in good time for your flight. The standard... More 

Was this review helpful? Yes
Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest: Thank you for choosing our hotel to stay in Santiago and for taking your time to give us your impression about your experience. These comments are very valuable for us in order to keep and improve our service and facilities. It will be a pleasure to receive you again at our hotel. More 

London
Level Contributor
68 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed May 31, 2015

Well-located hotel with metro stations nearby and also a short walk to Barrio Lastarria which has a fantastic array of restaurants to choose from. The front of desk staff were very professional and helpful. They will organise a taxi to the airport at a fixed price if you need one. Nice sized room, though there was a slight musty smell,... More 

Was this review helpful? Yes
Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest: Thank you so much for posting a review of your stay with us. We are happy to know that you had good experience in our hotel and you liked our location and accommodations. We hope to welcome you back in a near future. Regards., More 

Buenos Aires
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 26, 2015

Knowing that i will be at crowne plaza in santiago de chile changes my mood! I often go there on business and everything works excellent! Rooms, venues for lectures, they have an oustanding reception in charge of the very capable hands of oscar! Breakfast and bar are also excellent!

Was this review helpful? Yes
Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest: Thank you for your preference and for sparing your very valuable time to submit a feedback of your experiences during your stays with us. We are happy to know that you had a great time in Crowne Plaza Santiago. We feel very satisfied when we are capable to exceed our guest’s expectations and provide a personalized and quality... More 

Santiago, Chile
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 21, 2015

I went for an event in a function room or perhaps ballroom on the second floor. The first course was two small pieces of congrio and a spoon-sized ceviche. The main was two small pieces of beef, a piece of carrot and of cucumber and something like a green gnocchi. The desert a small piece of chocolate sponge like something.... More 

Was this review helpful? Yes
Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review

Dear customer: Thank you for your review about your experiece at our Hotel. These comments are very valuable for us because through them gives us the opportunity to correct our mistakes and move constantly improving our service. Sincerely ., More 

New Delhi, India
Level Contributor
432 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 411 helpful votes
4 of 5 stars Reviewed May 20, 2015

I stayed here in 2014 on a business tour and I loved the hotel. The staff are very efficient and the front desk people are the only ones who speak english. The house keeping or room service staff mostly know only spanish and that creates little problems in communicating but otherwise they are great people and extremely warm and kind!... More 

Was this review helpful? Yes
Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest: Thank you so much for posting a review of your recent stay with us. We are happy to read that you enjoyed your time with us. We have passed your comments on regarding F&B staff who are pleased to hear from satisfied guests. We hope to welcome back again sometime soon. More 

Questions? Get answers from hotel staff and past guests. Ask a question

424 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (243)
Viewed
Hotel & grounds (48)
Viewed
Room/suite (59)
Viewed
Bathroom (21)
Viewed
Dining (22)
Viewed
View from room (24)
Viewed
Pool/beach area (9)
Viewed
Other (60)

Management photos: Courtesy of the property manager

Viewed
All management photos (181)
Viewed
Hotel & grounds (31)
Viewed
Room/suite (62)
Viewed
Business center/function rooms (26)
Viewed
Dining (31)
Viewed
Pool/beach area (13)
Viewed
Bathroom (3)
Viewed
Other (15)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Santiago hotels
Centro Histórico
Hotel Plaza San Francisco
Hotel Plaza San Francisco
#23 of 181 in Santiago
4.0 of 5 stars 762 reviews
Santa Lucia
Lastarria Boutique Hotel
Lastarria Boutique Hotel
#21 of 181 in Santiago
4.5 of 5 stars 377 reviews
Show Prices
Show Prices
Show Prices
Santa Lucia
Hotel Ismael 312
Hotel Ismael 312
#4 of 181 in Santiago
4.5 of 5 stars 299 reviews
Providencia
NH Ciudad de Santiago
NH Ciudad de Santiago
#47 of 181 in Santiago
4.0 of 5 stars 832 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay
Back to top