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Premium Tours & Lodging Lyon

Certificate of Excellence
Av. 11 de Septiembre 2170 | Providencia, Santiago 7500000, Chile
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Premium Tours & Lodging Lyon
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Ranked #49 of 376 Specialty Lodging in Santiago
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed May 16, 2014
Lucas V
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82 reviews from our community

Traveler rating
    39
    30
    9
    1
    3
See reviews for
25
37
2
6
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
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    (82)
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    (13)
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    (14)
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    (25)
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    (30)
All months
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 16, 2014

Rooms are very attractive and clean, very quiet and comfortable. There a lot of stores around, starbucks and costanera shopping mall. If you like to be in an apartment instead of a hotel, this is for you (The staff cleans the room everyday). The neighborhood of the hotel is also very good.

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New York City, New York
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 11, 2013

It's been my worst experience in an apartment or hotel. Once arrived I found out that the window didn't lock and since the balcony was easily accessible and Santiago doesn't look like a very safe city I asked to fix it or change my apartment. The management was helpful on this. But since then I always had problems with dirty... More 

Was this review helpful? Yes 2
Pedro F, Public Relations Manager at Premium Tours & Lodging Lyon, responded to this review

Dear guest, First of all we would like to thank you for sharing your experience with the TripAdvisor community. We regret to hear that your experience at our hotel wasn't up to your expectations. Comments like yours are a very valuable tool since it helps us to improve our service and quality every day. Regarding safety, Santiago is one of... More 

Perth, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 19, 2012

Comfortable, quiet enough, spacious, safe. There is a 24/7 doorman, but the staff work normal hours. There is a little convenience store on the same block to get groceries etc. Rooms have a toaster, kettle, fridge, freezer, cooking utensils, and a basket of food goodies each day. Makes it cosy. Cable TV. Rooms are clean, just a little dusty. Beds... More 

Was this review helpful? Yes 1
Pedro F, Public Relations Manager at Premium Tours & Lodging Lyon, responded to this review

Hi, Thanks for sharing your comments with the TripAdvisor community. We are very glad you enjoyed your stay with us. Indeed we try to make you feel at home rather than at a standard hotel, that's always our goal. We hope to see you back in the near future. Very best, Premium PR Management More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 24, 2012

I have been to Chile 3 times before and have always had a stressful experience, from the crazy drivers, to lack of customer service and horrible help of directions. Everything has now changed by staying at Premium Tours and lodging on Avenida 11 de Septiembre. I had emailed Soraya regarding reservations 2 weeks prior to my trip. She was so... More 

Was this review helpful? Yes 1
Pedro F, Public Relations Manager at Premium Tours & Lodging Lyon, responded to this review

Hi Rogano, Thanks for your kind words. We will definitely pass your compliments to Soraya who we are sure will be thrilled to hear from you. We truly hope to see you back in the near future. Very best, Premium PR Management More 

Buenos Aires, Argentina
Top Contributor
71 reviews 71 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed April 5, 2012

Spent a long week end with my daughter, the apartment was very comfortable and well located. We didn't know there was no maid service on Sundays, so it was a bad surprise when we came back from a long cycling tour to find out that the apartment hadn's been cleaned up. Besides that, all other services were ok, at a... More 

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peflores, Public Relations Manager at Premium Tours & Lodging Lyon, responded to this review

Hi Pedro, Thanks for your review and your comments. We are very glad you had a good experience at our hotel. As for maid service on sundays, we will make sure to better inform the guests from now on. Very best, Premium Tours Lodging PR Management More 

Ulcinj, Montenegro
Top Contributor
51 reviews 51 reviews
36 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed March 18, 2012

The "Premium Tours & Lodging Lyon" is a company that manage some apartments in an apartments building in Santiago. So, you must know, it's not a hotel or an apart-hotel, you'll rent an one bedroom apartment for the days you've payed. The location is amazing, really close to the subway, two supermarkets and to a lot of eating options (McDonald's,... More 

Was this review helpful? Yes 1
peflores, Public Relations Manager at Premium Tours & Lodging Lyon, responded to this review

Hi Eric, Thanks for your comments. We take them very seriously. Yes, you are right, we are not a standard hotel. We offer upscale accommodation in one of the best locations in Santiago. We hope to have you back in the near future. Best, Premium Tours Lodging PR Management More 

Florence
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2012

I was in Santiago several weeks ago and i found this site through the internet, It was a wonderful experience, the bed is perfect, cable tv, the bathroom clean and nice. the services is a must. The locations is probably the best part, in the middle of everything in Providencia district, for the price I just paid everything was perfect.... More 

Was this review helpful? Yes 1
peflores, Public Relations Manager at Premium Tours & Lodging Lyon, responded to this review

Hi Max, Thanks for your kind words. We are very glad you enjoyed your stay with us. We hope to see you back in the near future. Very best, Premium Tours Lodging PR Management More 

Recife, PE
Top Contributor
68 reviews 68 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 7, 2012

What a pleasant surprise this flat proved to be! The room is clean and well furnished, equipped kitchen, friendly staff. But the big difference was the location: close to markets, exchange houses, department stores, restaurants and subway (this one is really close!!!). All this at an attractive price. I surely indicate this flat.

Was this review helpful? Yes 1
peflores, Public Relations Manager at Premium Tours & Lodging Lyon, responded to this review

Hi Lilian, Thanks for your comments. We appreciate the time you took to share your experience with the rest of the TripAdvisor users. We hope to see you back in the near future. Very best, Premium Tours Lodging PR Management More 

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