We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

W Santiago

4.5 of 5 Isidora Goyenechea 3000, Santiago 3000, Chile
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Certificate of Excellence 2014
W Santiago
Professional photos View all
Browse nearby
W Santiago
Write a Review

897 reviews from our community

Traveler rating
    442
    262
    117
    49
    27
See reviews for
94
354
52
254
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (897)
  • Mar-May only
    (177)
  • Jun-Aug only
    (189)
  • Sep-Nov only
    (226)
  • Dec-Feb only
    (305)
All months
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

It's a W from bottom to top. Good service but lack personality. Will not recognize you even after your 4th visit to the restaurant on the same week. Area is nice with good restaurants nearby. Try the oriental if you can make it, although service at the door is not friendly at all. Corner rooms have good area and nice... More 

Was this review helpful? Yes
Rancho Santa Fe, California
Top Contributor
155 reviews 155 reviews
47 hotel reviews
141 helpful votes 141 helpful votes
4 of 5 stars Reviewed 1 week ago

This W Hotel has a warmer feeling than any other W I have been to. Rooms are very nice with big modern balconies overlooking the financial district. Good bar and good selection of 4 restaurants plus a small club. For the cold feeling of Chilean people this hotel had friendly staff. If you do not have to go to Chile,... More 

Was this review helpful? Yes
Drake S, Manager at W Santiago, responded to this review

Dear AlbertoMay, Thank you for taking the time to leave us your comments in Tripadvisor. We are glad to hear that your experience placed us above other W hotels that you have stayed in and that our service was above normal in your overall perception of the service in Chile. We appreciate all feedback, both positive and negative and would... More 

Toronto, Canada
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A typical W style with ultra modern styling that often puts style before function. The lobby is on the 4th floor and to get to different parts of the hotel often requires taking two different elevators so it has a clumsy fell to it. However the hotel room we had was exceptionally well appointed in a very modern styling. The... More 

Was this review helpful? Yes 1
Drake S, Manager at W Santiago, responded to this review

Dear RJHCANADA, Thank you very much for leaving us your comments in Tripadvisor from your recent stay with us. The hote is considered one of the most modern in style and design than any other hotel in Santiago. Part of this design includes rooms that are set up very different than other hotels and include some open shower areas that... More 

Monaco-Ville, Monaco
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Love the hotel and comes here at least once a year. Staff is great especially the boys who help you with the luggage, also the people at the front desk. Bar is great and the pisco superb. The rooms are clean and stylish. The breakfast is a feast. The only thing I would change is the music especially in the... More 

Was this review helpful? Yes
Drake S, Manager at W Santiago, responded to this review

Dear Birgitta v, Thank you very much for your great comments about your stay at the W Santiago. We will congratulate our ambassador and welcome desk agents for a job well done. We enjoy some great amenities and offerings at the hotel, such as our breakfast in Noso, a great pisco sour at the bar and our staff that is... More 

Grand Cayman
Contributor
12 reviews 12 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed in room 1126, corner view, which was a great view. That said the room smelt of dried out body sweat, a bit like pencil sharpener shavings. So back to my 'Like A Nightclub' title, all looks uber cool when in the evening but if you have ever been in a nightclub during the day or when all the lights... More 

Was this review helpful? Yes
Drake S, Manager at W Santiago, responded to this review

Dear Koatsey, Thank you for your recent feedback about your stay at W Santiago. We appreciate your sincerity about your overall impression of the hotel. We would love to have perfect comments from all guests, and when we fall short, we ensure our guests comments in order to see where we need to improve. We have looked into the room... More 

North Myrtle Beach, South Carolina
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We spent two nights here, it's supposed to be a luxury hotel, but I didn't care for it. First while the hotel is located in a safe part of the city, it's too far from what we wanted to see. The surprising part of the hotel is the shower, the walls of the shower are clear glass, so you can... More 

Was this review helpful? Yes
Drake S, Manager at W Santiago, responded to this review

Dear wooddog66, Thank you for filling out the recent survey on Tripadvisor about your stay here at W Santiago. We are sorry to hear that the you were surprised, however not in a positive way. All of our rooms are set up differently from one another and some of our rooms have the shower set up quite diferentely from other... More 

Curitiba, PR
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

W Santiago is a charming luxury hotel, modern and very well decorated. The breakfast is splendid and the staff very professional. It is very wel located, in a busy neighborhood. It's restaurants are of first quality. And the wine store is fantastic.

Was this review helpful? Yes 1
Drake S, Manager at W Santiago, responded to this review
Google Translation

Dear Passoca2014, Muito obrigado por suas excelentes comentários. Por favor, pense sobre nós quando você voltar a Santiago como nós... More 

Sydney, Australia
Top Contributor
74 reviews 74 reviews
49 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Arrived late in the evening and departed early the next night therefore not able to provide a lot of feedback, however below was our experience: - Room - nice & comfortable but very dark due to lack of lights or lights too dim which made it too hard to see and read. This hotel is very funky and might be... More 

Was this review helpful? Yes
Drake S, Manager at W Santiago, responded to this review
Google Translation

Hola Sydney 2millones, Agradecemos mucho su feedback sobre su ultima estadia con nosotros. Los comentarios de nuestros huespedes nos ayuda... More 

Sao Paulo, SP
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is very beautiful, as well as the lounge and the pool. The mattress is extremely comfortable and the room nice. I however feel disappointed because the service at the bar and restaurant was really bad. People were slow, many couldn't even speak English and you had the feeling that they couldn't care less about you. I also ate... More 

Was this review helpful? Yes 2
Drake S, Manager at W Santiago, responded to this review

Dear Vio_82, Thank you for giving is your feedback from your recent stay at W Santiago. We are sorry that your stay did not live up to your expectations that you had. We would hope all of our guests have an incredible time with us, therefore when we receive both positive and negative comments, we use this information to improve... More 

Toronto, Canada
Top Contributor
96 reviews 96 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I read reviews from travelers complaining that W staff were "snobby" or had a bad attitude. That has certainly not been my experience. The staff are actually very friendly and helpful by W standards - where, admittedly, at other W properties those problems do exist. The property has the typical club-like modern feel of a W, with enough local design... More 

Was this review helpful? Yes 2
Drake S, Manager at W Santiago, responded to this review

Dear JPKGTA, Thank you very much for your time in giving us your feedback about your stay at the W Santiago. We love all the feedback in order to see what we are doing well, and what we can work on. We are glad that you have observed the staff in being very in tune to the guest and willing... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to W Santiago? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about W Santiago

Address: Isidora Goyenechea 3000, Santiago 3000, Chile
Location: Chile > Santiago Metropolitan Region > Santiago
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — W Santiago 4.5*
Number of rooms: 196
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Cheap Tickets, Hotels.com, HotelTravel.com, Despegar.com, Travelocity, TripOnline SA, Odigeo and Tingo so you can book your W Santiago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
w Santiago Hotel Santiago
Hotel Style:
#10 Spa Hotel in Santiago
#20 Family Hotel in Santiago
#24 Luxury Hotel in Santiago
#25 Business Hotel in Santiago
#35 Romantic Hotel in Santiago

325 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (315)
Viewed
Bathroom (23)
Viewed
Hotel & grounds (54)
Viewed
Room/suite (84)
Viewed
Pool/beach area (29)
Viewed
Dining (13)
Viewed
View from room (25)
Viewed
Family/play areas (8)
Viewed
Other (79)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Room/suite (4)
Viewed
Dining (1)
Viewed
Hotel & grounds (1)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay