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W Santiago

#49 of 181 Hotels in Santiago
Certificate of Excellence
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Isidora Goyenechea 3000, Santiago 3000, Chile
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1,045 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brasilia, DF
Level Contributor
77 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The best thing about W Santiago is location, location and location. Isidora Goyenechea is a posh street, in a posh neighbourhood, with many very good restaurants, bakeries and shops. The hotel is also a 10 minutes walk from El Golf underground station, and walking distance to Costanera Center, arguably the best shopping mall in town. Also, in the very W... More 

Was this review helpful? Yes 1
Atlanta
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Ahhh... the elevators. There is one bank that gets you from the 1st floor to the 4th (which is where the hotel is). But not all those go to 4, so you have to get the right one. Then on 4, to get to your room, there is another set of elevators to use. I HIGHLY recommend going to the... More 

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Los Angeles, California
Level Contributor
208 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
4 of 5 stars Reviewed 1 week ago

I am a SPG platinum member and have stayed at many W hotels around the world. There are some great things but not quite perfect yet. Location: It's in the Las Condes/ El Golf area, close to businesses and restaurants. Without traffic, it's 20 mins from the airport. With traffic during rush hour, it's 90 mins. So plan your travel... More 

Was this review helpful? Yes 2
Sao Paulo, SP
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Staff extremely helpful and always in a good mood; very conformable bedrooms; good breakfast with plenty of options; good room service; terrific location (las condes)// Best hotel I have been in Chile

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Mexico City, Mexico
Level Contributor
76 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is one of the most beautiful hotels I've staid. The hotel is inside a large and tall building, not all the building is the hotel. Front desk is in the 4th floor, so it's not intuitive to arrive the first time. Inside of the building there are cafés, restaurants, stores and the hotel. When I arrived to my room... More 

Was this review helpful? Yes 3
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is located in the financial district with lots of great restaurants within walking distances. The staffs are extremely friendly and helpful. We were in a suite with a walkout balcony and obviously our stay was enjoyable and relaxing.

Was this review helpful? Yes 1
Drake S, Gerente at W Santiago, responded to this review

Dear Belinda K, We are very pleased to hear that you thoroughly liked your experience with us at W Santiago. We are glad that you got to enjoy one of our suites and the terrace that offers great views of the city. We take pride not only in the hotel, but also how our talent (staff) treat our guests. Thank... More 

Mexico City
Level Contributor
285 reviews
159 hotel reviews
common_n_hotel_reviews_1bd8 531 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I like W Santiago better than any other hotel here - so much more fun here than at St. Regis. Great restaurants, including Osaka (which did not stay around long at home in Mexico.) Superb rooms, good service, odd elevator system but you get used to it. I am here this trip for the semi finals of Copa America with... More 

Was this review helpful? Yes 1
Drake S, Gerente at W Santiago, responded to this review

Dear Happy_on_the_road, We love getting comments like yours on Tripadivsor. We see that you are fan of the brand and found that the W Santiago has all and more than you can come to expect of a W hotel. We had a lot of fans here for the Copa America, and we are pleased to hear that you really enjoyed... More 

Brazil
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 24, 2015

I've been to Santiago four times and It was my first time at W Santiago. The hotel is located in Las Condes/ Vitacura, the best area to stay in Santiago. We got the Spectacular Room and it was a nice surprise: a huge private balcony with an amazing view of the city and the Andes! But if you stay in... More 

Was this review helpful? Yes 2
Drake S, Manager at W Santiago, responded to this review

Dear Cristina4216, We are please to receive nice comments from our guests and especially when we receive a 5 star rating !! After several trips to Santaigo, we are happy that you decided to finally stay with us at W Santiago. We have one of the best locations in Santiago and when you add in the ammenities and restaurants that... More 

Newcastle, Australia
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 17, 2015

We had a wonderful stay at the W in Santiago It is situated in a really nice area. We were close to nice restaurants and parks. The room was very comfortable and clean. Staff were extremely helpful and friendly.

Was this review helpful? Yes 1
Melissa S, Manager at W Santiago, responded to this review

Dear Esther P, Thank you so much for your comments! We are glad that everything went well on your stay, we invite you to come back and enjoy of the atmosphere that only W can give you. Please let me know if there is anything we can do for you. Best regards, Melissa Salazar Whatever Whenever Manager melissa.salazar@whotels.com More 

San Francisco, California
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 15, 2015

My husband and I stayed at the W last month, and had a great time. We told them it was our 10th anniversary and a birthday celebration at booking, and they had champagne and strawberries waiting for us in our room. Many of the hotel staff wished us a happy anniversary. It was very sweet and thoughtful. The hotel itself... More 

Was this review helpful? Yes 2
Drake S, Manager at W Santiago, responded to this review

Hello Izt4, Thank you very much for your lovely comment about your recent stay. I have shared this with the whole management team, so that we can aknowledge our staff for what they do day to day here at W Santiago. We love to get great comments and please think about us when you decide to ever come back to... More 

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