We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 170 Santiago hotels

W Santiago

4.5 of 5 Hotel   |   Isidora Goyenechea 3000, Santiago 3000, Chile
Hotel website
Hotel packages
Hotel amenities
Special Offer
Special Offers
Save Saved
You added W Santiago to your Saves list
W Santiago
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
78%
Ranked #37 of 170 hotels in Santiago
Certificate of Excellence 2014
A recent review
  • Overview
  • Reviews (662)
  • Photos (255)
  • Amenities
  • Q&A
  • Room tips (86)
  • Location
  • More
Write a Review

662 people have reviewed this hotel

Traveler rating
    330
    191
    86
    39
    16
See reviews for
68
252
39
200
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
4 of 5 stars Reviewed 3 days ago NEW

We turned up at reception to be told the best rate for a spectacular room as it was the only one available was $700. Thinking this bit steep but having taken the room, we looked on the web, to see the hotel had the same room through their website!!! and all the others at $369!!! we complained and eventually they... More

Was this review helpful? Yes
Oslo, Norway
Contributor
11 reviews 11 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

A great and trendy hotel. Rooms are great. Spa is great. Restaurants are fantastic. Pool area on the roof is beautiful and overwhelming. A great place to stay in a beautiful city. Some rooms have balcony. W belongs to SPG. The best loyalty program for hotels all over the world. SPG consist of nine different hotel chains: Westin. St Regis,... More

Was this review helpful? Yes
Boca Raton, Florida
Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

I've stayed here three times over the past 6 months. But as much as the concept is very dear to me and I truly love it, I've come to sad conclusion that I'm not coming back. The place is too run-down. Next I'll stay at the Ritz. Examples 1)holes in desk chair upholstery, 2) art work in lobby has missing... More

Was this review helpful? Yes
WSantiago, Guest Relations Manager at W Santiago, responded to this review

Hello Alejandro J. Thank you for taking your time to write your comments of W Santiago. We are very sorry about the worn out aspects you mentioned. Please know we are working to change and improve in this situation. We have changed carpets, wall papers, room lighting system among other changes and we will continue to improve many other things... More

Zug, Switzerland
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed there one night. In hindsight, we should have stayed there for the rest of our trip in the greater Santiago area. A modern and fresh boutique hotel with quiet and spacious rooms with lovely views. The breakfast area was huge and it never felt crowded around the buffet. There were lots of fresh fruits. The rooftop swimming pool... More

Was this review helpful? Yes 1
WSantiago, Guest Relations Manager at W Santiago, responded to this review

Hello Rigiblick , Greetings from W Santiago! We are flattered to know you enjoyed your time in our hotel. Thank you for your feedback concerning quiet and spacious rooms with lovely views as well as the breakfast area and it's food quality. We wish you could have stayed longer in W Santiago. We invite you to come back soon .... More

New York City, New York
Top Contributor
52 reviews 52 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

While I didn't stay at this pricey hotel, I didn't miss out on the opportunity to imbibe here. I had a Pisco Punch cocktail at the bar and it was fantastic! If you go to the roof deck, you can get panoramic views of the city - great photo opp!

Was this review helpful? Yes 1
WSantiago, Guest Relations Manager at W Santiago, responded to this review

Hello Liz_B_84, Thank you for sharing in Tripadvisor your comments of W Santiago. We thank you for taking the opportunity to visit our hotel for a drink and experience the W Vibe. We are happy to know you had a wonderful time and that you enjoyed your drink as well as the view of Santiago from the pool deck. We... More

Heswall, United Kingdom
Top Contributor
76 reviews 76 reviews
22 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Second stay at this very trendy Hotel in Santiago, love the staff here, all very friendly and helpful, the rooms are great, but I was shocked to learn on Friday morning that there was no hot water available, I had important business meetings that morning in Santiago, and therefore was very unimpressed by the situation regarding hot water. The hotel... More

Was this review helpful? Yes 1
WSantiago, Guest Relations Manager at W Santiago, responded to this review

Hello Kevinrwilson, Thank you for sharing your comments of W Santiago. I would like to apologize for the situation concerning the water, unfortunately it was something that we could not foresee. We are very sorry if this caused you any uncomfortable circumstances. We thank you for your preference in us. We are grateful for your acknowledgment of our friendly &... More

Tokyo, Japan
Top Contributor
53 reviews 53 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had never been to Santiago before but had a business trip to Las Condes, so I selected the W based on location. Turned out to be a great choice. The room was nice enough. It was relatively large, although mostly empty (the bed and sofa were on one side of the room, and most of the rest was just... More

Was this review helpful? Yes 1
Ribeirao Preto, SP
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have to say that this hotel is in a great location and has 3 amazing restaurants. The service is good even that I had problem with my transfer from airport. If you looking for a good bed, good food and good location this is high recommended.

Was this review helpful? Yes
WSantiago, Guest Relations Manager at W Santiago, responded to this review

Hello Tiago S, Thank you so much for your feedback and sharing in Tripadvisor your experience of W Santiago. It's great knowing that you had such a wonderful time with us. Thank you for acknowledging our good location, our 3 restaurants as amazing and for highlighting our good service. We invite you to come back soon. Warmest Wishes More

juiz de fora
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago

a good room, good neighbourhood, but the best of the w is fun. the ph is amazing, the bar and restaurant at the lobby are fantastic and "coquinaria" is right next door. order their surf and turf. amazing

Was this review helpful? Yes
WSantiago, Guest Relations Manager at W Santiago, responded to this review

Hello Horsjf, Greetings from W Santiago! Thank you for sharing your experience of our hotel in Tripadvisor. We are thrilled to know that we met your expectations with rooms, w lounge and restaurants. Most of all its great to know you had fun and enjoyed your time with the W Vibe. We invite you to come back soon, Warmest Wishes More

Miami Beach, Florida
Top Contributor
77 reviews 77 reviews
35 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 17, 2014 via mobile

This is a great option in Santiago. Beautiful lobby and lounge. The rooftop swimming pool is stunning. Even in winter one can get comfy up there with a book overlooking the Andes mountains. Pool is heated. Morning coffee in the lobby. Great music all throughout the entire property. Beautiful people everywhere.

Was this review helpful? Yes
WSantiago, Guest Relations Manager at W Santiago, responded to this review

Hello Sven P. Thank you for taking the time to write about your experience in W Santiago. We are thrilled to know that you enjoyed the W Vibe with it's music and wetdeck with Andes view as well as the Tea library (Lobby) and W Lounge. We invite you to come back soon for more wonderful experiences. Warmest Wihes More

Owners: What's your side of the story?
If you own or manage W Santiago, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to W Santiago? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about W Santiago

Address: Isidora Goyenechea 3000, Santiago 3000, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — W Santiago 4.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Orbitz, Cheap Tickets, Tingo, Media 8, Inc., HotelTravel.com, Otel, BookingOdigeoWL, Hotels.com, Priceline and Agoda so you can book your W Santiago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
w Santiago Hotel Santiago

255 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (246)
Viewed
Room/suite (64)
Viewed
Hotel & grounds (43)
Viewed
Pool/beach area (23)
Viewed
Dining (12)
Viewed
View from room (21)
Viewed
Bathroom (15)
Viewed
Family/play areas (7)
Viewed
Other (61)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Hotel & grounds (2)
Viewed
Dining (5)
Viewed
Room/suite (1)
Viewed
Other (2)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#9 Spa Hotel in Santiago #19 Business Hotel in Santiago #21 Luxury Hotel in Santiago #25 Romantic Hotel in Santiago #34 Family Hotel in Santiago
Hotel Class
Official Description (provided by the hotel)
W Santiago reinvents the style and sophistication, becoming an icon for fashion and tendency in the city. Enjoy the WET(R) (swimming pool) with panoramic view of Santiago. Embrace yourself with the exuberating unique colors and flavors that our restaurants and bars offer. ... more   less 
Number of rooms
196

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer