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W Santiago

4.5 of 5
Isidora Goyenechea 3000, Santiago 3000, Chile (Las Condes)
Hotel amenities
W Santiago
Ranked #25 of 157 hotels in Santiago
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414 reviews from our community

Traveler rating
    202
    121
    58
    23
    10
See reviews for
Families
40
 
Couples
174
 
Solo
25
 
Business
115
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Bergen, Norway
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed May 13, 2013

I had 24-hours at the W Santiago in the summertime 2012. The service was exellent, and I was treated as a king. I have never seen such marvelous interiour at any hotel. The bar and the swimmingpool at the top of the hotel was rally special. I will recommend to try tvist hotel, If you visit Santiago.

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Fortaleza, CE
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
Reviews in 22 cities Reviews in 22 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed May 9, 2013

The rest of the team were staying here and I was holding an event here so I stayed. I suppose I just find the whole concept confusing. The entrance is confusing, finding reception is not straight forward, Whether drinks are served in common areas is not clear, the rooms are more fancy than functional. Service is good and those familiar... More

Was this review helpful? Yes 1
Santiago, Chile
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 7, 2013

I was in a conference room in the 3rd level underground with clients of my company. We used the same conference room a year ago and it's completely worn out a year later. These conference rooms need urgent maintenance including walls and carpets.

Was this review helpful? Yes 2
See 10 more reviews by Andres C for Santiago
San Diego, California
1 review
5 of 5 stars Reviewed April 25, 2013

The bartender Mike at W upstairs beach bar was the best part of my trip. He was personable, remembered my name and my drink of choice days later. He made me feel at home on the road. I've never written a review but the service I received from Mike was exceptional and deserves recognition. Promote this man! I'll be back... More

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WSantiago, Director de Relaciones con Clientes at W Santiago, responded to this review
May 7, 2013

Hello Conrad121 Thank you so much for your nice comments concerning one of our Talent memebers. We are happy to know he made a difference in your time with us. Hope to see you once again for another W experience. Best Wishes More

London, United Kingdom
1 review
5 of 5 stars Reviewed April 22, 2013

I stayed in this hotel for business and it was a pleasant experience. Staff is friendly and helpful, they have internet access in the room although you may have to pay for it unless is included in the room rate. Good quality in general although you also pay for it. Quite expensive taxi service but always available, it can be... More

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WSantiago, Director de Relaciones con Clientes at W Santiago, responded to this review
April 23, 2013

Hello Ms. Margapg Greetings from W Santiago! We thank you so much for taking your time to write your comments concerning W Santiago. We are glad to know that you had a pleasant experience and enjoyed your time with us. Hope to see you once again for another W Santiago stay. Warmest Wishes More

Vancouver
Top Contributor
54 reviews 54 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed April 16, 2013

I liked it. After a month in Argentina and Chile the W had the best bed, sheets, pillows and shower of all the hotels we stayed at. Although we had the smallest room on our floor it was well proportioned, practical, and had a great view. True, there aren’t a lot of drawers (three, not two as one reviewer lamented),... More

Was this review helpful? Yes 1
See 4 more reviews by Overseez for Santiago
WSantiago, Director de Relaciones con Clientes at W Santiago, responded to this review
April 19, 2013

Hello Overseez Greetings from W Santiago! Firts I would like to thank you for your review. We do really appreciate your comments and we’ll share them with the W Santiago team! We hope to have you again at our hotel for another W Santiago experience. Best Wishes More

Nuneaton, United Kingdom
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 11, 2013

This was a real experience for someone who normally enjoys basic accomodation. Our daughter had told us about W hotels and was envious when we told her that we had stayed in the one in Santiago. Ultra-modern design, with great attention being given to "style". The pottery "Granny Smith apple" on a plinth adjacent to the lift was not something... More

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WSantiago, Director de Relaciones con Clientes at W Santiago, responded to this review
April 12, 2013

Hello Rwgansley, Thank you so mcuh for taking your time to write your feedback concerining W Santiago. We are happy to know you had a wonderful time with us. Hope to see you once again for another W Santiago experience. Best Wishes More

Denver, Colorado
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 10, 2013

Although the W is supposed to be one of the best in Santiago, we found it to be more of an average experience. The staff was excellent and helpful. The breakfast was very nice. But the rooms were a bit small and cramped and were not designed well. And the layout of the hotel is very confusing, it is hard... More

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WSantiago, Director de Relaciones con Clientes at W Santiago, responded to this review
April 12, 2013

Hello Tinman2g Greetings from W Santiago! I want to personally thank you for writting your feed back concerning W Santaigo. We have shared your comments with the rest of the hotel. We will take into consideration the points you have mentioned. Guest comments are very important to us. Best Wishes More

Top Contributor
69 reviews 69 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 9, 2013 via mobile

W hotels have a particular aesthetic. They are typically very hip, modern, and not necessarily geared towards the business or family traveler. I've often dragged my luggage through the trendy lobby bar of a W (Chicago) after work feeling like a geek in comparison to the hip crowd, or competed for elevators with a red roped line of party goers... More

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WSantiago, Director de Relaciones con Clientes at W Santiago, responded to this review
April 15, 2013

Hello Jetlager Greetings from W Santiago! We want to thank you for taking your time on writting your feedback concerning our hotel. We are thrilled to know that you and your family had such a wonderful time with us at W Santiago. We hope to see you once again for another W Experience. Best Wishes More

Perth, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 9, 2013

The W is located in the heart of theEl Golf/ Las Condes Business district. A perfect location for any business traveller. The hotel has a modern, funky and very comfortable atmosphere. I have stayed at the W many times over the past 18 months, and have never been disappointed by the quality of service. This is a standout for Santiago.... More

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WSantiago, Director de Relaciones con Clientes at W Santiago, responded to this review
April 15, 2013

Hello The_Greenaways Thank you so much for your comments. We are pleased to know that you have been staying with us for all these months. Your comments are really important to us and we will share them with the rest of our W Team. We will take into consideration what you have mentioned concerning the lighting in the room. Thank... More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Very good(25)
  • Room service(13)
  • Las Condes(10)
  • South America(8)
  • Nice hotel(5)
  • Friendly and helpful(4)
  • Lobby area(4)
  • Real treat(3)
  • Roof top pool(3)
  • Great city(3)

Additional Information about W Santiago

Address: Isidora Goyenechea 3000, Santiago 3000, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Las Condes
Amenities:
Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotels in Santiago
#12 Luxury Hotels in Santiago
#14 Business Hotels in Santiago
#22 Family Hotels in Santiago
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Reservation Options:
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Also Known As:
w Santiago Hotel Santiago
w Santiago Hotel

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W Santiago
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