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All 4 Villarrica hotels

Villarrica Park Lake Hotel

4.0 of 5 Hotel   |   Camino Villarrica Pucon Km 13, Villarrica, Chile
Hotel amenities
Villarrica Park Lake Hotel

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Ranked #1 of 4 hotels in Villarrica
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed December 21, 2013
Traveling_palms Brisbane, Australia
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90 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 21, 2013

Gorgeous location, lovely staff and a comfortable room. This getaway was expensive but worth it. About 15 minutes from Pucon or villarrica. My boyfriend and I enjoyed the lawn chairs overlooking the lake and the restaurant was top-notch. Recommend for couples!

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Santiago, Chile
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 3, 2013

Everything was just fine until the following morning of my arrival, no hot water was available in the room. Men's steam room was out of order. Hotel used to have better standards, old days are missing Breakfast was good, made to order eggs. This is what my father told me.

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Naples, Italy
Top Contributor
75 reviews 75 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed August 26, 2013

The hotel is located in the most enchanting place: under the slopes of a vulcano and on the shores of a great lake. It is surrounded by a large park and has a private beach. Rooms are spacious, clean and offer an unforgettable view of the lake. There is a nice and well equipped Gym, a small swimming pool and... More

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Santiago, Chile
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 20, 2013

I'm a "gringo" living in Chile now going on 20 years & this review is for the people who are tittering on the staying at Park Lake or maybe more in town (Pucon). The Hotel is about an hour drive from the nearest Intl airport, in Temuco (ZCO) so you will want to rent a car. There are a literarily... More

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MarceloSalas, Director General at Villarrica Park Lake Hotel, responded to this review

Dear Steve S, Thank you for the great feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences. I appreciate the comments that you have shared as a leisure traveler and we certainly look forward to your return. Regards. More

Buenos Aires, Argentina
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed June 1, 2013

This is supposed to be a "small luxury hotel". First of all, it is not small. It is pretty much Starwood standard, which is fine, but I expected more in this particular case. But what really shocked me is that during my stay the central heating system broke down and the entire hotel run out of hot water for 3... More

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MarceloSalas, Manager at Villarrica Park Lake Hotel, responded to this review

Dear Jorge LD, Your feedback helps us to improve every day. I offer apologies for the inconvenience, thank you for your understanding and we hope again in our hotel. best regards. Marcelo Salas General Manager More

Fort Lauderdale, Florida
Top Contributor
52 reviews 52 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 27, 2013

I found this Hotel because we were travelling with a 1 year old. We arrived without reservations and planned on staying for 1 night. That turned into 4. All rooms are overlooking the lake with balconies. The rooms are very clean and well equipped. Wifi is available in common areas not your room. The playroom for kids is also very... More

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Faribault, Minnesota
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 11, 2013

The hotel is beautiful, right on the lake and the rooms have a lake front view with private terraces. The hotel is close to both Pucon and Villarrica - with the public bus running past every 15 minutes. The service at the hotel however, was not good. Few of the staff spoke english and the room cleaning service was far... More

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Connecticut
Contributor
16 reviews 16 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 5, 2013

We really enjoyed our stay here. The hotel is lovely and the location is incredibly beautiful. The hotel staff are exceedingly pleasant and willing to please. The pace in Chile is more relaxed and what some other reviewers (especially Americans) may perceive as inattention is in my opion nothing more than cultural differences (for example some complained about how long... More

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Darien, Connecticut
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 23, 2013

This was our first visit to Pucon so I am writing from that standpoint. We booked the Park Lake as part of the trusted Starwood Luxury Collection brand knowing that they would be able to help us make the most of our short stay. The Pucon area is an absolutely breathtaking place to visit. The town and its surroundings have... More

Was this review helpful? Yes 1
Sao Paulo
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 14, 2013

Despite the good rooms and restaurant OK, there are just not enough people working there. For instance, in the breakfast room, you can spend about 20 minutes without any waiter showing up. When we tried to exchange money at the front desk, we were informed that this service only runs until 5 PM... Surely it does not belong to Starwwod... More

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Additional Information about Villarrica Park Lake Hotel

Address: Camino Villarrica Pucon Km 13, Villarrica, Chile
Location: Chile > Araucania Region > Villarrica
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Villarrica
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Villarrica Park Lake Hotel 4*
Official Description (provided by the hotel):
Between Villarrica and Pucon, surrounded by the captivating beauty of Southern Chile, we offer understated opulence and outdoor adventure. ... more   less 
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