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Hotel Cumbres Puerto Varas

4.0 of 5 Av. Imperial 0561, Puerto Varas, Chile
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Hotel Cumbres Puerto Varas
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Hotel Cumbres Puerto Varas
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553 reviews from our community

Traveler rating
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    3
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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New York City, New York
Top Contributor
67 reviews 67 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This "self proclaimed" 5 star hotel is really a joke. Rooms are not very well appointed, in fact they are quite small, and not very comfortable. My roommate and I found it difficult to maneuver around the room, bumping into one another over and over. I discovered the shower hose was broken in my room after it was too late... More

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SBaylis, Gerente at Hotel Cumbres Puerto Varas, responded to this review

Dear Osolemio1, I read this review with great regret, I am very sorry that your experience at Cumbres was so far from your expectations. We pride ourselves on the service we provide our guests and take our guests comments very seriously. We will work even harder to ensure our guests never experience the problems you encountered in our bar and... More

Dubai, United Arab Emirates
Top Contributor
51 reviews 51 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is how you paint heaven. Beautiful property with amazing spectacular views. The hotel interior is beautiful. Service was very good. Helpful staff. Restaurant food was very tasty. Best hotel in puerto Varas. Good value for money. Best experience i had from all my travel. I will definitely come back. Highly recommended.

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Sydney
Top Contributor
83 reviews 83 reviews
41 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Hotel Cumbres is situated on a hilltop overlooking the spectacular Lake Llanquihue. It is in a very quiet location but is only a 5 minute walk from the town centre. Our room was spacious with a breathtaking view of the lake. The only downside was that the volcanoes were hidden in cloud, which was disappointing. The staff was warm... More

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SBaylis, Gerente at Hotel Cumbres Puerto Varas, responded to this review

Dear Annejs, I am glad to read that everything went well during you visit – except for the clouds covering our beautiful volcanoes, which I will take care of for you next time you visit Puerto Varas! We hope you visit Puerto Varas again soon. Kind regards, Santiago Baylis Hotel Manager More

1 review
1 of 5 stars Reviewed September 19, 2014 via mobile

The hotel is beautiful and the rooms are clean and new, but the service is horrible, specifically in the restaurant. This hotel could be the best but failed in "Customer Experience". Definitely we won't never come back. The city and place around are gorgeous. This hotel is not family-friendly. If you have kids, this is not the right hotel. If... More

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SBaylis, Gerente at Hotel Cumbres Puerto Varas, responded to this review

Dear Pablo A, I am very sorry to read about your experience and would very much appreciate if you could give us more information about it, in order to apply the correct measures to ensure that what happened to you, does not occur again. My email address is sbaylis@hotelescumbres.cl and the hotels phone number is +56 65 222 2000. Customer... More

Santiago, Chile
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 19, 2014

Chose the hotel because of the view as it sits on a hill overlooking the Llanquihue lake and the 2 majestic volcanoes of Osorno and Calbuco. The hotel does not hear the town's noises (not that there's any 😉) as it is a 5 minute walk from the town's centre But the hotel is much more than that as the... More

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SBaylis, Gerente at Hotel Cumbres Puerto Varas, responded to this review

Dear Ezzthetics, Thank you for sharing your experience! It’s pleasing to know you enjoyed your stay and that you were able to enjoy the hotel and Puerto Varas. I appreciate your time and thank you for sharing your comments. Kind regards, Santiago Baylis Hotel Manager More

Santiago, Chile
Top Contributor
90 reviews 90 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 27, 2014

My husband and I recently spent a night here and I just wish it could have been longer. Everything about this hotel was great. The reception was warm and friendly. The room, spacious and comfortable with a super king size bed with nice linen and pillows. The bathroom was spotless and with nice amenities. The view over Llanquihue Lake and... More

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SBaylis, Gerente at Hotel Cumbres Puerto Varas, responded to this review

Dear Laura B, We are very pleased to read your review, thank you very much! We are pleased to hear you enjoyed your stay and that we were able to meet your expectations, including decaf! We hope you visit Puerto Varas again in the near future. Kind regards, Santiago Baylis Hotel Manager More

Lima, Peru
Contributor
13 reviews 13 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 30, 2014 via mobile

I spent with my husband 3 nights. We had a beautiful experience in this hotel, our room had an spectacular view to the Lake, as well too from the restaurant, bar and living room that had a beautiful fireplace. We were so happy that highly recommend this hotel to everybody. The staff and employees were very kind and always ready... More

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SBaylis, Gerente at Hotel Cumbres Puerto Varas, responded to this review

Dear Cecilia B, We are very pleased to read your review, thank you very much! It’s great to hear you enjoyed your stay, our fireplace in the lobby is a great feature and a great setting to relax and enjoy the warmth of the hotel! We hope you visit Puerto Varas again in the near future. Santiago Baylis Hotel Manager More

Waikuku Beach, New Zealand
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 of 5 stars Reviewed June 15, 2014

We stayed at Hotel Cumbre in Puerto Varas for 4 nights in early April. All the staff were extremely helpful and courteous. Our room had superb views over the lake to the volcanoes. It was spotlessly clean with an enormous and comfortable bed. Each night our beds would be turned down and a chocolate treat was left. The bathroom was... More

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SBaylis, Gerente at Hotel Cumbres Puerto Varas, responded to this review

Dear Bilboanne, We are very pleased to read your review, thank you very much! It’s great to hear you enjoyed your stay, and made the most of our services; our fireplace in the lobby is a great to unwind, relax and enjoy the warmth of the hotel! We hope you visit Puerto Varas again in the near future. Kind regards,... More

Perth, Australia
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 15, 2014

We stayed here before going on a Skorpios 11 cruise ( a great trip also) The hotel is in a great location over looking lake Llanquihue & is nice & central position . The rooms are large modern & very comfortable . The bath rooms are very good also & the view of the lake (like a mini sea)is wonderful.... More

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SBaylis, Gerente at Hotel Cumbres Puerto Varas, responded to this review

Dear Craig M, We appreciate your comments and we are glad that you enjoyed your stay in Puerto Varas before your cruise! The lake is often mistaken for the sea, 860 sqm is a big lake! We hope you visit Puerto Varas again soon. Kind regards, Santiago Baylis Hotel Manager More

Glasgow, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 6, 2014

This hotel is very Alpine in appearance, like many of the hotels in this part of Chile reflecting the historical German influence. It's located in a terrific position overlooking the town and Lake Llanquihue. We couldn't fault the service, the quality of the restaurant or the value for money all of which were exceptional. We had a large, comfortable room... More

Was this review helpful? Yes
SBaylis, Gerente at Hotel Cumbres Puerto Varas, responded to this review

Dear GerryJani, Thank you for sharing your experience! It’s pleasing to know you enjoyed your stay and that you were able to enjoy the hotel and Puerto Varas even without the volcanoes showing off! I appreciate your time and thank you for sharing your comments. Kind regards, Santiago Baylis Hotel Manager More

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Additional Information about Hotel Cumbres Puerto Varas

Address: Av. Imperial 0561, Puerto Varas, Chile
Phone Number:
Location: Chile > Los Lagos Region > Puerto Varas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Cumbres Puerto Varas 4*
Number of rooms: 90
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