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Hotel Cumbres Puerto Varas

4.0 of 5 Av. Imperial 0561, Puerto Varas, Chile
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Hotel Cumbres Puerto Varas
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Hotel Cumbres Puerto Varas
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661 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Santiago, Region Metropolitana, Chile
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed 1 week ago

WOW. I have spent much time in this area on numerous vacations. Thanks to TripAdvisor we found Hotel Cumbres. What can I say as all the services in the hotel were outstanding. 1. Views of the lake and volcano from our room, the lobby, dining room and deck !!! 2. 10 minute walk to the town center. (better than trying... More 

Was this review helpful? Yes 1
SBaylis, Gerente at Hotel Cumbres Puerto Varas, responded to this review

Dear Cowboy, Thank you for sharing your experience! It’s pleasing to know you enjoyed your stay and that you were able to enjoy the hotel and Puerto Varas. I appreciate your time and thank you for sharing your comments. Kind regards, Santiago Baylis Hotel Manager More 

Chapel Hill, North Carolina
Contributor
19 reviews 19 reviews
18 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel Cumbres was our first stop in a recent trip to Chile. It was the least exceptional of the three hotels that we tried, but still nice. The good - the hotel is attractive, no doubt. The lobby is nice, the views of the lake are nice and when the clouds move off, one can see the major volcanoes. The... More 

Was this review helpful? Yes 1
SBaylis, Gerente at Hotel Cumbres Puerto Varas, responded to this review

Dear Robert D, Thank you for sharing your comments regarding your recent visit! I will review the issues you mention and adopt the necessary measures to improve our standards. I apologize for the inconveniences caused. Kind regards, Santiago Baylis Hotel Manager More 

Glasgow
Top Contributor
56 reviews 56 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is beautiful and has amazing views of the local volcanoes - depending on the weather of course but at least always the lake. Although a bit bigger than the boutique hotels I usually prefer, this was a really great hotel - facilities terrific, service great and the staff made you feel really welcome. I would recommend it without... More 

Was this review helpful? Yes
SBaylis, Gerente at Hotel Cumbres Puerto Varas, responded to this review

Dear ARCGlasgow, Thank you for sharing your experience! It’s pleasing to know you enjoyed your stay and that you were able to enjoy the hotel and Puerto Varas. Our service is something we work on constantly to achieve the warmth of a boutique hotel or lodge in a 90 room hotel! Kind regards, Santiago Baylis Hotel Manager More 

Campos dos Goytacazes, RJ
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is amazing!!!! The view, staff, accomodations and food are really very good. In puerto varas you have to stay in hotel cumbres. The hotel has heated pool, sauna & spa, and rooms are very spacious.

Was this review helpful? Yes 1
SBaylis, Gerente at Hotel Cumbres Puerto Varas, responded to this review

Dear Anadibeneditto, Your comments motivate us to keep pushing our service standards further every day, thank you for your kind words. Kind regards, Santiago Baylis Hotel Manager More 

Bellville, Texas
Top Contributor
64 reviews 64 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

In truth, this was more than a layover for us as we wanted to experience a small sample of the Lakes District after our Patagonian stay and before heading off to Santiago and our flight to Easter Island. This was a perfect stop and required only a short transfer from the Puerto Montt airport. This hotel appears to command the... More 

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SBaylis, Gerente at Hotel Cumbres Puerto Varas, responded to this review

Dear Pvschmieder, We are very pleased to read your review, thank you very much! We are pleased to hear you enjoyed your stay and that we were able to meet your expectations! Visiting Volcan Osorno and Chiloé were definitely two great choices of activities. Kind regards, Santiago Baylis Hotel Manager More 

London, England, United Kingdom
Contributor
20 reviews 20 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A basic honest, medium sized hotel 5 minutes from the city centre. We had a huge suite overlooking the lake and the two volcanos – a truly gorgeous view; furniture and fittings are the usual hotel fare, breakfast buffet was acceptable, evening meal the once we tried it was slightly better than expected. Its not a luxury stay of a... More 

Was this review helpful? Yes
SBaylis, Gerente at Hotel Cumbres Puerto Varas, responded to this review

Dear Andrew C, We are pleased to read your review, thank you very much! It’s great to hear you enjoyed your stay! We hope you visit Puerto Varas again in the near future. Santiago Baylis Hotel Manager More 

London
Top Contributor
63 reviews 63 reviews
24 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel Cumbres Puerto Varas: the welcome here was warm and friendly, the reception team speak very good English and the entrance hall, lounge, bar and 'public areas' are all well presented, clean, and the massive windows with the spectacular view over the Lake appear unmarked. We had a suite on the 4th floor and as we exited the lift we... More 

Was this review helpful? Yes 1
SBaylis, Gerente at Hotel Cumbres Puerto Varas, responded to this review

Dear RARoberts1958, Thank you very much for your comments and I apologize for the inconveniences encountered during your stay, I will review the incidents and adopt the necessary measures for these things not to happen again. Kind regards, Santiago Baylis Hotel Manager More 

New York
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

The hotel has amazing views of the lake llanquihue. The rooms are clean and spacious and the location is convenient. The hotel has an amazing indoor room temp pool overlooking the lake. However, the service is average. Breakfast consisted of soggy eggs and varios pastries and desserts. We decided to dine at the hotel on Thursday, which is sushi night... More 

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SBaylis, Gerente at Hotel Cumbres Puerto Varas, responded to this review

Dear Paolita34, I would like to apologize for the problems you encountered during your stay. Service is one of our main pillars and we clearly did not meet the basic standards during your recent stay. We have taken the actions required for these details not to happen again, I appreciate your time. Kind regards, Santiago Baylis Hotel Manager More 

london
Top Contributor
64 reviews 64 reviews
26 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 4 weeks ago

What a shame. Our room was great and the first meal we had in the Bar (outside) was fabulous. This hotel was starting well. but then things went a tad awry. Encouraged by the bar meal, we made a reservation for one of the window tables in the main restaurant for Sunday night. We turned up on time to find... More 

Was this review helpful? Yes 1
SBaylis, Gerente at Hotel Cumbres Puerto Varas, responded to this review

Dear Steve T, I am very sorry that your experience at Cumbres was so far from meeting your expectations. We pride ourselves on the service we provide our guests and take our guests comments very seriously. Rest assured that this situation will be investigated and we will take the necessary measures for this not to happen. We will work even... More 

Santiago Metropolitan Region, Chile
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Great location, view is superb, very good and spacious room, breakfast not up to its stars. That is the major weakness. The restaurant is, however, decent. Friendly staff. Overall, the experience was good.

Was this review helpful? Yes 1
SBaylis, Gerente at Hotel Cumbres Puerto Varas, responded to this review

Dear AKJ33, Thank you for sharing your experience! I will review our breakfast and service standards and take the corresponding actions to improve in this area. I appreciate your time and thank you for sharing your comments. Kind regards, Santiago Baylis Hotel Manager More 

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Additional Information about Hotel Cumbres Puerto Varas

Address: Av. Imperial 0561, Puerto Varas, Chile
Phone Number:
Location: Chile > Los Lagos Region > Puerto Varas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Cumbres Puerto Varas 4*
Number of rooms: 90
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Hotel Style:
#1 Romantic Hotel in Puerto Varas
#1 Luxury Hotel in Puerto Varas
#1 Family Hotel in Puerto Varas
#3 Business Hotel in Puerto Varas

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