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Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica

#10 of 23 Hotels in Pucon
Certificate of Excellence
Camino Villarica Pucon Km 13 | Villarrica, Pucon, Chile
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Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica
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Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica
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268 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sarasota, Florida
Top Contributor
94 reviews 94 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at Villarrica Park Lake Hotel for three nights in March. As others have said, the hotel is in an idyllic location with breath taking views of the lake and mountains from all rooms and venues in the hotel. We were there at the beginning of off-season and there were not many staying in the hotel. On the positive... More 

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Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear VaBeneSRQ good morning , We do appreciate your comments . we will review the items pointing us and we will make the necessary changes. If you wish to contact someone from the Hotel you can write to angela.herrera@luxurycollection.com we send cordial greetings and hope to see you again in our hotel . More 

Billings, Montana
Contributor
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 weeks ago

After viewing several hotels in this area, we chose this hotel. We knew it was quite expensive (over $400/night) but chose to go ahead with the booking. The hotel was nice, but not luxury. We booked the hotel online, but upon arrival, they told us it would be another $100 to accommodate our daughter, because the reservation was only for... More 

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Ángela H, Villarrica Park Lake ALuxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear Wyo13, Along with greeting welcomes your comments. We provide an email for you to contact us and thus, clarify his remarks. You can write to angela.herrera@luxurycollection.com Advantage of comment that we regret the inconvenience. We hope to return to our Hotel, Best regards More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 1, 2015 via mobile

The hotel is a beatiful structure. Great rooms, the restaurant and bar are good and the service was also at good standards. The spa facility is very good and spacious. There is however a problem with maintenance, especially outside. The majority of the windows and outside structure, including room balconies have spiderweb and there is an accumulation of leaves all... More 

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Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear Tasteroyalty We thanks you to send us your comments about our hotel. The truth is that cleaning is one of our fundamental principles, HOWEVER, due to the diverse nature of the sector, there are items such as spider webs, which are regenerated in a matter of minutes. Anyway, we send your comments in our department. Best Regards More 

Guayaquil
Top Contributor
66 reviews 66 reviews
38 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed February 23, 2015

People stay at this hotel for the spectacular views of Lake Villarrica and the mountains behind it. It is a quick drive from Pucón where you can find restaurants, cafés, outdoor activities, stores, etc. Hospitality is average, but I would have expected much more from a hotel at this price. We could especially see need for improvement in the restaurant.... More 

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Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear alanisinecuador, We welcome your comments and that you enjoyed the view of the Hotel. Unfortunately their appreciation of our restaurant , we will communicate that information to our chef. If you need to contact the hotel will leave the email angela.herrera@luxurycollection.com We send best greetings More 

germany
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed January 30, 2015

We spent a 3 weeks vacation in Chile and had booked our Hotels in advance. The Sheraton in Villarica was the one we were the most worried about. No need. We were more then happy and would and will come back any time. Location to Pucon as well as Villarica is ok as long as you have a car. The... More 

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Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear jacarepequeno We welcome your comments and we are glad to know that you enjoyed both the hotel and the delights offered by our area. we hope see him back, many greetings More 

Santiago, Chile
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 29, 2015

Our friends that we travelled with were able to use their points to stay at the hotel for free, which was amazing. However, I would have been very upset if we had actually paid for the hotel. It seemed extremely expensive for what it was. It did have a beautiful view of the lake and the rooms were comfortable, but... More 

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Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear Maggie , We do appreciate your feedback. We regret that your experience was not 100% grata because that is our goal. We will continue working to improve and we hopefully you return to the Hotel, Best Regards More 

Edmond, Oklahoma, United States
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 11, 2015

My family and I spent three(3) nights here recently and our only regret was that is wasn't 3 weeks! We absolutely enjoyed everything that this incredible luxury property had to offer. Our Suites were impeccable, and clean. Our views were as promised, "incredible." The service is unmatched. The hospitality, kindness and helpfulness from the entire staff; from the frontdesk, to... More 

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Senior Contributor
37 reviews 37 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 16, 2014

Excellent experience, the hotel is worth the 5 stars it has, the pool is great, the food is magnificent, the breakfast is probably the best I have had ever, the whole border-lake experiencie is wonderful.

Was this review helpful? Yes 1
Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear Guest. we welcome your feedback. It is very important to us their opinion. we will consider your comments, Hope to see you again, Best regards More 

Denver, Colorado
Top Contributor
235 reviews 235 reviews
25 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed November 19, 2014

The view is really nice. The staff does not speak much English but are eager to help. The dining room is spacious and has a nice ambiance to it. As in line with local tradition, dinner service starts really late. There are also lots of smaller restaurants in town to eat at, so we didn't feel tied to the hotel.... More 

Was this review helpful? Yes 2
Ángela H, Angela Herrera at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear AdventureTripping, We are glad that you enjoyed the bodandes of the IX region of Chile and the Hotel. Thank you very much for your comment and hope to have you back with us, Best Regards More 

Santiago
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 18, 2014

We spent a week at Villarica Park Lake last February and were so pleased with the experience that we are returning next year! The hotel and hotel grounds are beautiful and well kept, our room was very comfortable and well furnished, with an amazing view of the lake. It is located just in the middle of the road that links... More 

Was this review helpful? Yes 2
Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear 4everNYC, We welcome you to send us your comments. We are glad that your stay and your family were to his liking. Every day we strive to maintain the service you deserve, so their words are helpful. We hope to have them back, Best regards. More 

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