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Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica

4.0 of 5 Camino Villarica Pucon Km 13 | Villarrica, Pucon, Chile
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Certificate of Excellence 2014
Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica
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Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica
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251 reviews from our community

Traveler rating
    123
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    32
    18
    4
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71
107
5
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars NEW via mobile

The hotel is a beatiful structure. Great rooms, the restaurant and bar are good and the service was also at good standards. The spa facility is very good and spacious. There is however a problem with maintenance, especially outside. The majority of the windows and outside structure, including room balconies have spiderweb and there is an accumulation of leaves all... More 

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Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear Tasteroyalty We thanks you to send us your comments about our hotel. The truth is that cleaning is one of our fundamental principles, HOWEVER, due to the diverse nature of the sector, there are items such as spider webs, which are regenerated in a matter of minutes. Anyway, we send your comments in our department. Best Regards More 

Guayaquil
Top Contributor
62 reviews 62 reviews
36 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 1 week ago

People stay at this hotel for the spectacular views of Lake Villarrica and the mountains behind it. It is a quick drive from Pucón where you can find restaurants, cafés, outdoor activities, stores, etc. Hospitality is average, but I would have expected much more from a hotel at this price. We could especially see need for improvement in the restaurant.... More 

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Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear alanisinecuador, We welcome your comments and that you enjoyed the view of the Hotel. Unfortunately their appreciation of our restaurant , we will communicate that information to our chef. If you need to contact the hotel will leave the email angela.herrera@luxurycollection.com We send best greetings More 

germany
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We spent a 3 weeks vacation in Chile and had booked our Hotels in advance. The Sheraton in Villarica was the one we were the most worried about. No need. We were more then happy and would and will come back any time. Location to Pucon as well as Villarica is ok as long as you have a car. The... More 

Was this review helpful? Yes 1
Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear jacarepequeno We welcome your comments and we are glad to know that you enjoyed both the hotel and the delights offered by our area. we hope see him back, many greetings More 

Santiago, Chile
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 29, 2015

Our friends that we travelled with were able to use their points to stay at the hotel for free, which was amazing. However, I would have been very upset if we had actually paid for the hotel. It seemed extremely expensive for what it was. It did have a beautiful view of the lake and the rooms were comfortable, but... More 

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Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear Maggie , We do appreciate your feedback. We regret that your experience was not 100% grata because that is our goal. We will continue working to improve and we hopefully you return to the Hotel, Best Regards More 

Edmond, Oklahoma, United States
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 11, 2015

My family and I spent three(3) nights here recently and our only regret was that is wasn't 3 weeks! We absolutely enjoyed everything that this incredible luxury property had to offer. Our Suites were impeccable, and clean. Our views were as promised, "incredible." The service is unmatched. The hospitality, kindness and helpfulness from the entire staff; from the frontdesk, to... More 

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Senior Contributor
31 reviews 31 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 16, 2014

Excellent experience, the hotel is worth the 5 stars it has, the pool is great, the food is magnificent, the breakfast is probably the best I have had ever, the whole border-lake experiencie is wonderful.

Was this review helpful? Yes 1
Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear Guest. we welcome your feedback. It is very important to us their opinion. we will consider your comments, Hope to see you again, Best regards More 

Denver, Colorado
Top Contributor
158 reviews 158 reviews
20 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed November 19, 2014

The view is really nice. The staff does not speak much English but are eager to help. The dining room is spacious and has a nice ambiance to it. As in line with local tradition, dinner service starts really late. There are also lots of smaller restaurants in town to eat at, so we didn't feel tied to the hotel.... More 

Was this review helpful? Yes 1
Ángela H, Angela Herrera at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear AdventureTripping, We are glad that you enjoyed the bodandes of the IX region of Chile and the Hotel. Thank you very much for your comment and hope to have you back with us, Best Regards More 

Santiago
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 18, 2014

We spent a week at Villarica Park Lake last February and were so pleased with the experience that we are returning next year! The hotel and hotel grounds are beautiful and well kept, our room was very comfortable and well furnished, with an amazing view of the lake. It is located just in the middle of the road that links... More 

Was this review helpful? Yes 1
Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear 4everNYC, We welcome you to send us your comments. We are glad that your stay and your family were to his liking. Every day we strive to maintain the service you deserve, so their words are helpful. We hope to have them back, Best regards. More 

1 review
2 of 5 stars Reviewed August 7, 2014 via mobile

Blzinha Even though the hotel is quite comfortable we faced a lot of problems. The first one was with the free wifi. We didn't have wi-fi in our rooms, only in the lobby and in the restaurant. Even so, the wi-fi in the restaurant didn't always work! When we asked about internet in the room, they wanted to charge us... More 

Was this review helpful? Yes
Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review
Google Translation

Prezada Carol, Nós apreciamos seus comentários, mas sinto muito que você teve que passar por situações que não ajudam a... More 

Johannesburg, South Africa
Senior Contributor
46 reviews 46 reviews
26 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 14, 2014

I recently stayed at this hotel with my family. It is a large 5 star hotel, with a breathtaking view of the Villarica lake. We stayed in a Junior Suite which was huge and very well apportioned. Had some small issue with a shortage of towels and dressing gowns when we got to our room. A bit irritating at over... More 

Was this review helpful? Yes 1
Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear Derek Thank you to send us your comments on how was your stay in our Hotel. We are glad that your stay was enjoyable and we reach the hotel departments involved, your observation regarding towels. With these comments is that we can keep improving and providing the best service. I waited again in our hotel. Regards More 

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Additional Information about Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica

Address: Camino Villarica Pucon Km 13 | Villarrica, Pucon, Chile
Phone Number:
Location: Chile > Araucania Region > Pucon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica 4*
Number of rooms: 70
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Hotel Style:
#2 Spa Hotel in Pucon
#5 Family Hotel in Pucon
#7 Romantic Hotel in Pucon

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