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Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica

4.0 of 5 Camino Villarica Pucon Km 13 | Villarrica, Pucon, Chile
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Certificate of Excellence 2014
Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica
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Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica
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227 reviews from our community

Traveler rating
    113
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    18
    4
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61
99
5
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Edmond, Oklahoma, United States
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family and I spent three(3) nights here recently and our only regret was that is wasn't 3 weeks! We absolutely enjoyed everything that this incredible luxury property had to offer. Our Suites were impeccable, and clean. Our views were as promised, "incredible." The service is unmatched. The hospitality, kindness and helpfulness from the entire staff; from the frontdesk, to... More 

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Senior Contributor
25 reviews 25 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 16, 2014

Excellent experience, the hotel is worth the 5 stars it has, the pool is great, the food is magnificent, the breakfast is probably the best I have had ever, the whole border-lake experiencie is wonderful.

Was this review helpful? Yes 1
Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear Guest. we welcome your feedback. It is very important to us their opinion. we will consider your comments, Hope to see you again, Best regards More 

Denver, Colorado
Top Contributor
121 reviews 121 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 19, 2014

The view is really nice. The staff does not speak much English but are eager to help. The dining room is spacious and has a nice ambiance to it. As in line with local tradition, dinner service starts really late. There are also lots of smaller restaurants in town to eat at, so we didn't feel tied to the hotel.... More 

Was this review helpful? Yes 1
Ángela H, Angela Herrera at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear AdventureTripping, We are glad that you enjoyed the bodandes of the IX region of Chile and the Hotel. Thank you very much for your comment and hope to have you back with us, Best Regards More 

Santiago
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 18, 2014

We spent a week at Villarica Park Lake last February and were so pleased with the experience that we are returning next year! The hotel and hotel grounds are beautiful and well kept, our room was very comfortable and well furnished, with an amazing view of the lake. It is located just in the middle of the road that links... More 

Was this review helpful? Yes 1
Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear 4everNYC, We welcome you to send us your comments. We are glad that your stay and your family were to his liking. Every day we strive to maintain the service you deserve, so their words are helpful. We hope to have them back, Best regards. More 

1 review
2 of 5 stars Reviewed August 7, 2014

Blzinha Even though the hotel is quite comfortable we faced a lot of problems. The first one was with the free wifi. We didn't have wi-fi in our rooms, only in the lobby and in the restaurant. Even so, the wi-fi in the restaurant didn't always work! When we asked about internet in the room, they wanted to charge us... More 

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Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review
Google Translation

Prezada Carol, Nós apreciamos seus comentários, mas sinto muito que você teve que passar por situações que não ajudam a... More 

Johannesburg, South Africa
Senior Contributor
46 reviews 46 reviews
26 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 14, 2014

I recently stayed at this hotel with my family. It is a large 5 star hotel, with a breathtaking view of the Villarica lake. We stayed in a Junior Suite which was huge and very well apportioned. Had some small issue with a shortage of towels and dressing gowns when we got to our room. A bit irritating at over... More 

Was this review helpful? Yes 1
Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear Derek Thank you to send us your comments on how was your stay in our Hotel. We are glad that your stay was enjoyable and we reach the hotel departments involved, your observation regarding towels. With these comments is that we can keep improving and providing the best service. I waited again in our hotel. Regards More 

Austin, Texas
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 11, 2014

We stayed here for a week in February 2013. Loved our balcony with clear view of the lake and watching those that could brave the chilly waters skiing, sailing, etc. Also very lovely grounds to enjoy the view on a chaise lounge (may need to fetch our own cushion and umbrella, no staff there the two times I used it)... More 

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Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear Ahyden, We appreciate that you make us your feedback on how the experience in our Hotel. We are glad to know that overall the trip was to his liking. No doubt many of the points you said we need to be improved and we're working in that. Your opinion and was referred to management for continue to deliver the... More 

Santiago Metropolitan Region, Chile
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 31, 2013 via mobile

This is suposed to be a 5 star Hotel. It is part of the Starwood Family. The service was very poor, the diner was below average. I also spent my New Year party here and was terrible. They charge 240 USD p/p. Bad Wine, Bad Food, Terrible Music and Show.

Was this review helpful? Yes 2
Brisbane, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed December 21, 2013

Gorgeous location, lovely staff and a comfortable room. This getaway was expensive but worth it. About 15 minutes from Pucon or villarrica. My boyfriend and I enjoyed the lawn chairs overlooking the lake and the restaurant was top-notch. Recommend for couples!

Was this review helpful? Yes 2
Fayetteville, Arkansas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 30, 2013

We booked 3 nights late November before the season really gets started and were very happy with this luxury hotel. The staff is friendly and very helpful and the rooms are nicely furnished and very clean. All rooms have spacious balconies with great views. The area around the hotel is nicely landscaped with a pretty walk trail over the the... More 

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MarceloSalas, General Manager at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear RobNCata, Thank you for the great feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences. Best Regards. More 

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Additional Information about Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica

Address: Camino Villarica Pucon Km 13 | Villarrica, Pucon, Chile
Phone Number:
Location: Chile > Araucania Region > Pucon
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica 4*
Number of rooms: 70
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Hotel Style:
#2 Spa Hotel in Pucon
#5 Family Hotel in Pucon
#7 Romantic Hotel in Pucon

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