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Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica

#11 of 24 Hotels in Pucon
Certificate of Excellence
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Camino Villarica Pucon Km 13 | Villarrica, Pucon, Chile
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1 room 1 guest
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Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica
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292 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (292)
  • Mar-May only
    (70)
  • Jun-Aug only
    (77)
  • Sep-Nov only
    (52)
  • Dec-Feb only
    (93)
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Sydney, Australia
Level Contributor
210 reviews
208 hotel reviews
common_n_hotel_reviews_1bd8 352 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a truly luxurious hotel on a beautiful lake. It was a great experience. Here comes the review: 1. Location: You are on the lake in a beautiful spot between Villarica and Pucon. You should have or hire a car to go around unless you will be doing tours. The hotel itself is on the lake properly and the... More 

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Santiago, Chile
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 22, 2015

Great views, friendly staff and confortable rooms. I really recommend this location if you want to have some quite days. Maybe a good advice is to stay away during school vacations as it gets really crowded, and I think this is more a place for adults who seek calm hours in the SPA and pool.

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Boston, Massachusetts
1 review
4 of 5 stars Reviewed May 26, 2015

Beautiful hotel, situated right on the water, with breathtaking views. Great buffet breakfast in the morning, included in my accommodation. Easy access from the main road. Service staff spoke passable English, but tried very hard to communicate in English.

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Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More 

Sarasota, Florida
Level Contributor
107 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed April 30, 2015

We stayed at Villarrica Park Lake Hotel for three nights in March. As others have said, the hotel is in an idyllic location with breath taking views of the lake and mountains from all rooms and venues in the hotel. We were there at the beginning of off-season and there were not many staying in the hotel. On the positive... More 

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Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear VaBeneSRQ good morning , We do appreciate your comments . we will review the items pointing us and we will make the necessary changes. If you wish to contact someone from the Hotel you can write to angela.herrera@luxurycollection.com we send cordial greetings and hope to see you again in our hotel . More 

Billings, Montana
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 19, 2015

After viewing several hotels in this area, we chose this hotel. We knew it was quite expensive (over $400/night) but chose to go ahead with the booking. The hotel was nice, but not luxury. We booked the hotel online, but upon arrival, they told us it would be another $100 to accommodate our daughter, because the reservation was only for... More 

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Ángela H, Villarrica Park Lake ALuxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear Wyo13, Along with greeting welcomes your comments. We provide an email for you to contact us and thus, clarify his remarks. You can write to angela.herrera@luxurycollection.com Advantage of comment that we regret the inconvenience. We hope to return to our Hotel, Best regards More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 1, 2015 via mobile

The hotel is a beatiful structure. Great rooms, the restaurant and bar are good and the service was also at good standards. The spa facility is very good and spacious. There is however a problem with maintenance, especially outside. The majority of the windows and outside structure, including room balconies have spiderweb and there is an accumulation of leaves all... More 

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Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear Tasteroyalty We thanks you to send us your comments about our hotel. The truth is that cleaning is one of our fundamental principles, HOWEVER, due to the diverse nature of the sector, there are items such as spider webs, which are regenerated in a matter of minutes. Anyway, we send your comments in our department. Best Regards More 

Guayaquil
Level Contributor
66 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed February 23, 2015

People stay at this hotel for the spectacular views of Lake Villarrica and the mountains behind it. It is a quick drive from Pucón where you can find restaurants, cafés, outdoor activities, stores, etc. Hospitality is average, but I would have expected much more from a hotel at this price. We could especially see need for improvement in the restaurant.... More 

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Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear alanisinecuador, We welcome your comments and that you enjoyed the view of the Hotel. Unfortunately their appreciation of our restaurant , we will communicate that information to our chef. If you need to contact the hotel will leave the email angela.herrera@luxurycollection.com We send best greetings More 

germany
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed January 30, 2015

We spent a 3 weeks vacation in Chile and had booked our Hotels in advance. The Sheraton in Villarica was the one we were the most worried about. No need. We were more then happy and would and will come back any time. Location to Pucon as well as Villarica is ok as long as you have a car. The... More 

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Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear jacarepequeno We welcome your comments and we are glad to know that you enjoyed both the hotel and the delights offered by our area. we hope see him back, many greetings More 

Tokyo Prefecture, Japan
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed January 29, 2015

Our friends that we travelled with were able to use their points to stay at the hotel for free, which was amazing. However, I would have been very upset if we had actually paid for the hotel. It seemed extremely expensive for what it was. It did have a beautiful view of the lake and the rooms were comfortable, but... More 

Was this review helpful? Yes
Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica, responded to this review

Dear Maggie , We do appreciate your feedback. We regret that your experience was not 100% grata because that is our goal. We will continue working to improve and we hopefully you return to the Hotel, Best Regards More 

Edmond, Oklahoma, United States
Level Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed January 11, 2015

My family and I spent three(3) nights here recently and our only regret was that is wasn't 3 weeks! We absolutely enjoyed everything that this incredible luxury property had to offer. Our Suites were impeccable, and clean. Our views were as promised, "incredible." The service is unmatched. The hospitality, kindness and helpfulness from the entire staff; from the frontdesk, to... More 

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