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All 22 Pucon hotels

Villarica Park Lake Hotel

4.0 of 5 Hotel   |   Camino Villarica Pucon Km 13 | Villarrica, Pucon, Chile
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78%
Ranked #8 of 22 hotels in Pucon
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed April 14, 2014
Derek C Johannesburg, South Africa
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179 people have reviewed this hotel

Traveler rating
    85
    53
    22
    15
    4
See reviews for
44
82
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12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Johannesburg, South Africa
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 14, 2014

I recently stayed at this hotel with my family. It is a large 5 star hotel, with a breathtaking view of the Villarica lake. We stayed in a Junior Suite which was huge and very well apportioned. Had some small issue with a shortage of towels and dressing gowns when we got to our room. A bit irritating at over... More

Was this review helpful? Yes 1
Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarica Park Lake Hotel, responded to this review

Dear Derek Thank you to send us your comments on how was your stay in our Hotel. We are glad that your stay was enjoyable and we reach the hotel departments involved, your observation regarding towels. With these comments is that we can keep improving and providing the best service. I waited again in our hotel. Regards More

Austin, Texas
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 11, 2014

We stayed here for a week in February 2013. Loved our balcony with clear view of the lake and watching those that could brave the chilly waters skiing, sailing, etc. Also very lovely grounds to enjoy the view on a chaise lounge (may need to fetch our own cushion and umbrella, no staff there the two times I used it)... More

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Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarica Park Lake Hotel, responded to this review

Dear Ahyden, We appreciate that you make us your feedback on how the experience in our Hotel. We are glad to know that overall the trip was to his liking. No doubt many of the points you said we need to be improved and we're working in that. Your opinion and was referred to management for continue to deliver the... More

Miami, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 31, 2013 via mobile

This is suposed to be a 5 star Hotel. It is part of the Starwood Family. The service was very poor, the diner was below average. I also spent my New Year party here and was terrible. They charge 240 USD p/p. Bad Wine, Bad Food, Terrible Music and Show.

Was this review helpful? Yes 2
Brisbane, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 21, 2013

Gorgeous location, lovely staff and a comfortable room. This getaway was expensive but worth it. About 15 minutes from Pucon or villarrica. My boyfriend and I enjoyed the lawn chairs overlooking the lake and the restaurant was top-notch. Recommend for couples!

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Fayetteville, Arkansas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 30, 2013

We booked 3 nights late November before the season really gets started and were very happy with this luxury hotel. The staff is friendly and very helpful and the rooms are nicely furnished and very clean. All rooms have spacious balconies with great views. The area around the hotel is nicely landscaped with a pretty walk trail over the the... More

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MarceloSalas, General Manager at Villarica Park Lake Hotel, responded to this review

Dear RobNCata, Thank you for the great feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences. Best Regards. More

Naples, Italy
Top Contributor
78 reviews 78 reviews
15 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed September 3, 2013

Gorgeous view from all rooms. The lake is stunning beautiful. The rooms are spacious and well furnished. The restaurant is excellent (try the risotto con camarones or the lamb "criollo"). Service is attentive and very discrete. The GYM and the SPA are among the best I have ever seen (full set of body building machines, cyclettes, stepper, tapis roulant, ecc)... More

Was this review helpful? Yes 1
Santiago, Chile
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 3, 2013

Everything was just fine until the following morning of my arrival, no hot water was available in the room. Men's steam room was out of order. Hotel used to have better standards, old days are missing Breakfast was good, made to order eggs. This is what my father told me.

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Naples, Italy
Top Contributor
78 reviews 78 reviews
15 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed August 26, 2013

The hotel is located in the most enchanting place: under the slopes of a vulcano and on the shores of a great lake. It is surrounded by a large park and has a private beach. Rooms are spacious, clean and offer an unforgettable view of the lake. There is a nice and well equipped Gym, a small swimming pool and... More

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Santiago, Chile
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 20, 2013

I'm a "gringo" living in Chile now going on 20 years & this review is for the people who are tittering on the staying at Park Lake or maybe more in town (Pucon). The Hotel is about an hour drive from the nearest Intl airport, in Temuco (ZCO) so you will want to rent a car. There are a literarily... More

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MarceloSalas, Director General at Villarica Park Lake Hotel, responded to this review

Dear Steve S, Thank you for the great feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences. I appreciate the comments that you have shared as a leisure traveler and we certainly look forward to your return. Regards. More

Senior Contributor
48 reviews 48 reviews
23 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed August 17, 2013

I stayed here last may! Staff is really nice. Rooms are big and spacious. Everything you can expect. I've stayed in quite many hotels over the years and I can say that this is THE BEST HOTEL BREAKFAST I have had. Perfect and delicious! The indoor pool is nice, really calm. Massages are good too, although a little over the... More

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MarceloSalas, General Manager at Villarica Park Lake Hotel, responded to this review

Dear Camila G, We appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels. Thank you for your review, and we look forward to welcoming you back in the future! More

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Additional Information about Villarica Park Lake Hotel

Address: Camino Villarica Pucon Km 13 | Villarrica, Pucon, Chile
Phone Number:
Location: Chile > Araucania Region > Pucon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Villarica Park Lake Hotel 4*
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#2 Spa Hotel in Pucon #2 Ski-In / Ski-Out Hotel in Pucon
Hotel Class
Official Description (provided by the hotel)
Between Villarrica and Pucon, surrounded by the captivating beauty of Southern Chile, we offer understated opulence and outdoor adventure. ... more   less 
Number of rooms
60

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