We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Villarica Park Lake Hotel

4.0 of 5 Camino Villarica Pucon Km 13 | Villarrica, Pucon, Chile
Hotel website
Hotel packages
Click for phone number
Offers & Announcements
Exclusive Getaways
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Certificate of Excellence 2014
Villarica Park Lake Hotel
Professional photos View all
Browse nearby
Villarica Park Lake Hotel
Write a Review

197 reviews from our community

Traveler rating
    93
    59
    24
    17
    4
See reviews for
52
87
4
12
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (197)
  • Mar-May only
    (46)
  • Jun-Aug only
    (55)
  • Sep-Nov only
    (39)
  • Dec-Feb only
    (57)
All months
1 review
2 of 5 stars Reviewed August 7, 2014

Blzinha Even though the hotel is quite comfortable we faced a lot of problems. The first one was with the free wifi. We didn't have wi-fi in our rooms, only in the lobby and in the restaurant. Even so, the wi-fi in the restaurant didn't always work! When we asked about internet in the room, they wanted to charge us... More

Was this review helpful? Yes
Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarica Park Lake Hotel, responded to this review
Google Translation

Prezada Carol, Nós apreciamos seus comentários, mas sinto muito que você teve que passar por situações que não ajudam a... More

Johannesburg, South Africa
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 14, 2014

I recently stayed at this hotel with my family. It is a large 5 star hotel, with a breathtaking view of the Villarica lake. We stayed in a Junior Suite which was huge and very well apportioned. Had some small issue with a shortage of towels and dressing gowns when we got to our room. A bit irritating at over... More

Was this review helpful? Yes 1
Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarica Park Lake Hotel, responded to this review

Dear Derek Thank you to send us your comments on how was your stay in our Hotel. We are glad that your stay was enjoyable and we reach the hotel departments involved, your observation regarding towels. With these comments is that we can keep improving and providing the best service. I waited again in our hotel. Regards More

Austin, Texas
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 11, 2014

We stayed here for a week in February 2013. Loved our balcony with clear view of the lake and watching those that could brave the chilly waters skiing, sailing, etc. Also very lovely grounds to enjoy the view on a chaise lounge (may need to fetch our own cushion and umbrella, no staff there the two times I used it)... More

Was this review helpful? Yes
Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Villarica Park Lake Hotel, responded to this review

Dear Ahyden, We appreciate that you make us your feedback on how the experience in our Hotel. We are glad to know that overall the trip was to his liking. No doubt many of the points you said we need to be improved and we're working in that. Your opinion and was referred to management for continue to deliver the... More

Santiago Metropolitan Region, Chile
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 31, 2013 via mobile

This is suposed to be a 5 star Hotel. It is part of the Starwood Family. The service was very poor, the diner was below average. I also spent my New Year party here and was terrible. They charge 240 USD p/p. Bad Wine, Bad Food, Terrible Music and Show.

Was this review helpful? Yes 2
Brisbane, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed December 21, 2013

Gorgeous location, lovely staff and a comfortable room. This getaway was expensive but worth it. About 15 minutes from Pucon or villarrica. My boyfriend and I enjoyed the lawn chairs overlooking the lake and the restaurant was top-notch. Recommend for couples!

Was this review helpful? Yes 2
Fayetteville, Arkansas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 30, 2013

We booked 3 nights late November before the season really gets started and were very happy with this luxury hotel. The staff is friendly and very helpful and the rooms are nicely furnished and very clean. All rooms have spacious balconies with great views. The area around the hotel is nicely landscaped with a pretty walk trail over the the... More

Was this review helpful? Yes
MarceloSalas, General Manager at Villarica Park Lake Hotel, responded to this review

Dear RobNCata, Thank you for the great feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences. Best Regards. More

Naples, Italy
Top Contributor
95 reviews 95 reviews
18 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed September 3, 2013

Gorgeous view from all rooms. The lake is stunning beautiful. The rooms are spacious and well furnished. The restaurant is excellent (try the risotto con camarones or the lamb "criollo"). Service is attentive and very discrete. The GYM and the SPA are among the best I have ever seen (full set of body building machines, cyclettes, stepper, tapis roulant, ecc)... More

Was this review helpful? Yes 1
Santiago, Chile
Contributor
16 reviews 16 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 3, 2013

Everything was just fine until the following morning of my arrival, no hot water was available in the room. Men's steam room was out of order. Hotel used to have better standards, old days are missing Breakfast was good, made to order eggs. This is what my father told me.

Was this review helpful? Yes
Naples, Italy
Top Contributor
95 reviews 95 reviews
18 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed August 26, 2013

The hotel is located in the most enchanting place: under the slopes of a vulcano and on the shores of a great lake. It is surrounded by a large park and has a private beach. Rooms are spacious, clean and offer an unforgettable view of the lake. There is a nice and well equipped Gym, a small swimming pool and... More

Was this review helpful? Yes
Santiago, Chile
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 20, 2013

I'm a "gringo" living in Chile now going on 20 years & this review is for the people who are tittering on the staying at Park Lake or maybe more in town (Pucon). The Hotel is about an hour drive from the nearest Intl airport, in Temuco (ZCO) so you will want to rent a car. There are a literarily... More

Was this review helpful? Yes 2
MarceloSalas, Director General at Villarica Park Lake Hotel, responded to this review

Dear Steve S, Thank you for the great feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences. I appreciate the comments that you have shared as a leisure traveler and we certainly look forward to your return. Regards. More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Villarica Park Lake Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Villarica Park Lake Hotel

Address: Camino Villarica Pucon Km 13 | Villarrica, Pucon, Chile
Phone Number:
Location: Chile > Araucania Region > Pucon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Villarica Park Lake Hotel 4*
Number of rooms: 60
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Media 8, Inc., Priceline, Travelocity, Agoda, Cheap Tickets and Odigeo so you can book your Villarica Park Lake Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

141 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (105)
Viewed
Pool/beach area (12)
Viewed
View from room (12)
Viewed
Hotel & grounds (19)
Viewed
Room/suite (23)
Viewed
Family/play areas (1)
Viewed
Bathroom (3)
Viewed
Other (35)

Management photos: Courtesy of the property manager

Viewed
All management photos (37)
Viewed
Hotel & grounds (17)
Viewed
Pool/beach area (4)
Viewed
Room/suite (7)
Viewed
Dining (1)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay