We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 22 Pucon hotels

Gran Hotel Pucon

3.5 of 5 Hotel   |   Clemente Holzapfel 190, Pucon, Chile
Hotel amenities
Save Saved
You added Gran Hotel Pucon to your Saves list
Gran Hotel Pucon
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
Ranked #18 of 22 hotels in Pucon
A recent review
3 of 5 stars Reviewed January 24, 2014
Pil0t22 Cleveland Heights, Ohio
  • Overview
  • Reviews (252)
  • Similar Hotels
  • Photos (95)
  • Amenities
  • Q&A
  • Room tips (6)
  • Location
  • More
Write a Review

252 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Perth, Western Australia, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Firstly we booked with a ski package which brought the price down a bit but for what prices I could see at the counter it was ridiculous. The hotel is very dated which I was told is to be expected in a ski village. Not really a ski village though. We had to wait 2 hours to check in as... More

Was this review helpful? Yes
Nelson, Canada
Senior Reviewer
6 reviews 6 reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed March 13, 2014

Yep. Revues warned us of this place and we were reminded of them as we drove up to a large monolith that had black mold adorning white stucco balconies. Perched upon a beautiful beach of Vallirica Lake we wondered how the Village of Pucon put with such an eyesore? The information we have is that it is owned by a... More

Was this review helpful? Yes
Cleveland Heights, Ohio
3 reviews 3 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 24, 2014

Location - excellent. The beach right out the door to one side and on the other straight ahead and a short walk you are in the action. Rooms - We had a spacious room with King size bed and another room with two twin beds. However, there were no lamps or lighting in the adjunct twin beds room. Strange! Bed... More

Was this review helpful? Yes
Santiago, Chile
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 7, 2013

We booked into the Gran Hotel before reading to many reviews, then started to read more and more previous reviews and had our concerns but was to late to change. Yes we agree with a lot of previous comments, it is a bit tired, the decor is on the old side, etc. But generally it was clean, we found the... More

Was this review helpful? Yes 1
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed October 2, 2013 via mobile

We were booked into this hotel by our travel agent, an Australian specialist in South America, who should know better. No doubt in its heyday, this place was quite the thing. That time is long past. Great position on the lake side. Terrible rooms, tired and tatty decor, and the coup de grace was a cold shower in the morning.... More

Was this review helpful? Yes 2
Tucson, Arizona
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed April 8, 2013

this is a lovely site, beautiful black beach, but it is unattended, needs much work, upkeep, repair, and with all of that could be an incredible place. Instead, they've let it go downhill. What a shame. The couches in the lounge are so filthy we dared sit on them, the carpeting in the gym is torn to shreds, etc etc.

Was this review helpful? Yes 1
Top Contributor
169 reviews 169 reviews
35 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed March 13, 2013

Very very very slow service (hours to check in), large room, but not in a very good condition. Bathroom in USA-style, so regular inundations (because the shower curtain did not properly fit) and always an amount of cold water before he shower produces warm water. Had to repair the toilet twice. Internet did not work. Breakfast was ok, lunch quite... More

Was this review helpful? Yes
Seattle, Washington
Top Contributor
85 reviews 85 reviews
29 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed March 11, 2013

As many others have stated here, the Gran Hotel is in an absolutely fabulous location, with views of Volcan Villaricca to one side, the lake on the other (and mountain views for rooms on the sides) - but the rooms themselves are not as well apportioned as you'd expect for a hotel in this class/price range. Internet is terrific when... More

Was this review helpful? Yes
Brussels, Belgium
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed March 10, 2013

Nice location, but that's about it. The hotel is old and in an extremely poor state. The staff was not very friendly, a lot of them didn't speak any English at all. The rooms haven't been updated nor maintained in ages. The room safe didn't work, there was no sound isolation and no air conditioning. The bathroom was in a... More

Was this review helpful? Yes 3
Chicago, Illinois
20 reviews 20 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 7, 2013

This clearly was once very grand, but is in need of some aesthetic help, such as paint outside. However, this isn't reflected inside. The rooms were comfy and clean, and the breakfast very extensive and nice in a beautiful dining room. The pool is great, and the black sand beach -- with mountains in the background -- is very nice.... More

Was this review helpful? Yes 1
Owners: What's your side of the story?
If you own or manage Gran Hotel Pucon, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing
Hotels you might also like...
Check In Check Out
Price Your Stay

Been to Gran Hotel Pucon? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Gran Hotel Pucon

Address: Clemente Holzapfel 190, Pucon, Chile
Location: Chile > Araucania Region > Pucon
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Gran Hotel Pucon 3.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Orbitz, Tingo, Hotels.com, BookingOdigeoWL, Venere and Otel so you can book your Gran Hotel Pucon reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

95 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (88)
Hotel & grounds (29)
Pool/beach area (8)
View from room (6)
Room/suite (10)
Bathroom (1)
Other (34)

Management photos: Courtesy of the property manager

All management photos (8)
Hotel & grounds (2)
Dining (1)
Pool/beach area (2)
Room/suite (1)
Other (2)


Bar / Lounge Business Center with Internet Access Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Class
Number of rooms

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer