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All 22 Pucon hotels

Gran Hotel Pucon

3.5 of 5 Hotel   |   Clemente Holzapfel 190, Pucon, Chile
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Gran Hotel Pucon
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34%
Ranked #19 of 22 hotels in Pucon
A recent review
3 of 5 stars Reviewed January 24, 2014
Pil0t22 Cleveland Heights, Ohio
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231 people have reviewed this hotel

Traveler rating
    20
    57
    68
    52
    34
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81
76
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13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Nelson, Canada
Senior Reviewer
6 reviews 6 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed March 13, 2014

Yep. Revues warned us of this place and we were reminded of them as we drove up to a large monolith that had black mold adorning white stucco balconies. Perched upon a beautiful beach of Vallirica Lake we wondered how the Village of Pucon put with such an eyesore? The information we have is that it is owned by a... More

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Cleveland Heights, Ohio
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 24, 2014

Location - excellent. The beach right out the door to one side and on the other straight ahead and a short walk you are in the action. Rooms - We had a spacious room with King size bed and another room with two twin beds. However, there were no lamps or lighting in the adjunct twin beds room. Strange! Bed... More

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Santiago, Chile
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 7, 2013

We booked into the Gran Hotel before reading to many reviews, then started to read more and more previous reviews and had our concerns but was to late to change. Yes we agree with a lot of previous comments, it is a bit tired, the decor is on the old side, etc. But generally it was clean, we found the... More

Was this review helpful? Yes 1
Australia
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed October 2, 2013 via mobile

We were booked into this hotel by our travel agent, an Australian specialist in South America, who should know better. No doubt in its heyday, this place was quite the thing. That time is long past. Great position on the lake side. Terrible rooms, tired and tatty decor, and the coup de grace was a cold shower in the morning.... More

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Tucson, Arizona
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed April 8, 2013

this is a lovely site, beautiful black beach, but it is unattended, needs much work, upkeep, repair, and with all of that could be an incredible place. Instead, they've let it go downhill. What a shame. The couches in the lounge are so filthy we dared sit on them, the carpeting in the gym is torn to shreds, etc etc.

Was this review helpful? Yes 1
delft
Top Contributor
125 reviews 125 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed March 13, 2013

Very very very slow service (hours to check in), large room, but not in a very good condition. Bathroom in USA-style, so regular inundations (because the shower curtain did not properly fit) and always an amount of cold water before he shower produces warm water. Had to repair the toilet twice. Internet did not work. Breakfast was ok, lunch quite... More

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Seattle, Washington
Top Contributor
79 reviews 79 reviews
26 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed March 11, 2013

As many others have stated here, the Gran Hotel is in an absolutely fabulous location, with views of Volcan Villaricca to one side, the lake on the other (and mountain views for rooms on the sides) - but the rooms themselves are not as well apportioned as you'd expect for a hotel in this class/price range. Internet is terrific when... More

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Brussels, Belgium
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed March 10, 2013

Nice location, but that's about it. The hotel is old and in an extremely poor state. The staff was not very friendly, a lot of them didn't speak any English at all. The rooms haven't been updated nor maintained in ages. The room safe didn't work, there was no sound isolation and no air conditioning. The bathroom was in a... More

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Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 7, 2013

This clearly was once very grand, but is in need of some aesthetic help, such as paint outside. However, this isn't reflected inside. The rooms were comfy and clean, and the breakfast very extensive and nice in a beautiful dining room. The pool is great, and the black sand beach -- with mountains in the background -- is very nice.... More

Was this review helpful? Yes 1
El Macero
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 3, 2012

The Gran Hotel Pucon is awesomely located on Lake Villarica in Pucon but it is "tired". The hotel was grand in its day but has not been updated or even maintained at a reasonable level. Before coming here, we stayed at the Antumalal hotel just 10 minutes away - it was SPECTACULAR and about the same price. I don't recommend... More

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Additional Information about Gran Hotel Pucon

Address: Clemente Holzapfel 190, Pucon, Chile
Location: Chile > Araucania Region > Pucon
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #19 of 22 hotels in Pucon
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Gran Hotel Pucon 3.5*
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