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Hostal El Refugio

Certificate of Excellence
Palguin 540, Pucon 4920, Chile
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Hostal El Refugio
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Ranked #25 of 125 Specialty Lodging in Pucon
Certificate of Excellence 2014
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96 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Portuguese first
  • Spanish first
  • Any
English first
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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

This place is simply set-up to encourage that communal vibe, exchange of information and shared activities. It is clean, functional, fun great people who run the place and a cat (Pata Blanca) and a dog (Negra)! Highly recommended! Enjoy!

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Biel, Switzerland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

This is a small and cozy hostel with just all the basic things you need. It is easy to meet people as everyone is sitting in the living room if not outside doing one of the many tours which the hostel organizes for you! Reception staff is very kind and helpful and wifi is very fast too!

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5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This is for sure the best place to stay in pucon. Everything is really nice, location, beds and especially all the staff! Heidi and Santi were really good to us. We stayed in de big tent (dome) in the backyard which we loved. It wasn't cold at all and you get a lot of blankets. We were sad leaving pucon!

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Bern, Switzerland
Senior Contributor
35 reviews 35 reviews
29 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed March 14, 2015 via mobile

The atmosphere at this hostal is great, staff is friendly, there are two kitchens available. But they really do have a problem with bedbugs. We stayed there only one night because we rented a car afterwards, but the bites started showing bfore we left town, so we went back to show them and they daid they will look into it.... More 

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Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 10, 2015

We stayed 3 nights at the hostel and the staff were very friendly and helpful but I did get bed bug bites and when I brought it up they said they haven't had any in that bed, so obviously they have them in other beds and they are spreading. I also cooked an amazing dinner which took nearly 3 hours... More 

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13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 4, 2015

If you are wanting a hostel with a warm, cozy, friendly atmosphere with a great vibe, I couldn't recommend El Refugio any more! Add to this a great location and budget friendly accommodation in the domes out the back, and it's easy to see why so many people love this place (the domes do get hot in the day but... More 

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Honolulu, Hawaii
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 31, 2014 via mobile

This isn't the biggest or shiniest hostel ever, but the vibe can't be beat. Santi and Heidi are the greatest people, I stayed over Christmas and the two of them put together a big Christmas Eve bbq for all the guests, charging only for the cost of food and wine. They are super knowledgeable about all activities Pucon has to... More 

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Southport, United Kingdom
Senior Contributor
48 reviews 48 reviews
37 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 26, 2014

Santi and Heidi made this place one of the best we've stayed in in South America. They made cinnamon swirls and mulled wine for us, helped us find great places to eat and even showed us a great walk to a nearby waterfall. When my girlfriend had a big issue in the bank, the guys dropped everything and came to... More 

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2 reviews
5 of 5 stars Reviewed December 17, 2014

Heidi and Santi are great hosts! They tell you about all the things you can do around Pucon and help you to spend some unforgettable days out there! The hostel is very nice with areas to hang out, two kitchens and a cute little garden. I spent only 3 nights in El refugio but it really felt like home! I... More 

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Mankato, Minnesota
Top Contributor
196 reviews 196 reviews
26 hotel reviews
160 helpful votes 160 helpful votes
5 of 5 stars Reviewed December 17, 2014

Santi and Heidi are GREAT members on staff at El Refugio. They are full of ideas of things to do and see ranging from exploring Villarrica volcano ($70US) to simple hikes at Ojos ($4US) which includes round trip colectivo bus and park entrance fee. I met some awesome travelers at El Refugio that were very kind, talkative, and really nice.... More 

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