We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 105 Pucon accommodations

Hostal El Refugio

Palguin 540, Pucon 4920, Chile
Hotel amenities
Save Saved
You added Hostal El Refugio to your Saves list
Hostal El Refugio
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
Ranked #16 of 105 Specialty lodging in Pucon
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Bakerstreetchick Brighton
  • Overview
  • Reviews (67)
  • Photos (11)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (13)
  • Location
  • More
Write a Review

67 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • German first
  • Hebrew first
  • Portuguese first
  • Spanish first
  • Any
English first
15 reviews 15 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

What can I say? Chile is my seventh country, and in each country i´ve probably stayed in at least 3 hostels, and El Refugio is by far the best. The layout of the hostel is great, as it means that when you walk in from a day of activities, you walk straight in to the lovely lounge, which is all... More

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 1 week ago

Small and very sweet! Great service in booking tours and changing them spontaneous because of the weather. Livingroom was really cozy with a fire and Negra the house dog. Would definitely go there again maybe in the summer time!

Was this review helpful? Yes
Melbourne, Australia
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed in this hostel for 2 nights. The staffs were nice and helpful. Bed was comfortable,and the lounge is really good to make friends. For the price,this is definitely a best choice. Just next to the rural bus terminal and in front of pullman bus terminal,JAC terminal just a block distance. Walk 2 blocks to town,it's an awesome location!... More

Was this review helpful? Yes
Bilbao, Pais Vasco, Spain
12 reviews 12 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 10, 2014

Best hostel experience I've had. The hostel is a renovated house, so it's very cozy with a spacious living room. The beds are super comfy, and the best part is the staff. Heidi and Santi arranged all of our activities, and even called around to a few different places to find the best prices. We didn't need to figure out... More

Was this review helpful? Yes
Zittau, Germany
Top Contributor
62 reviews 62 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 6, 2014

Loved this place! Very cosy atmosphere with a fireplace in the common room. Good offer of activities with very good companies. The beds are amazing too as they're a little wider than usual. Staff is friendly and competent. And there's free coffee and tee all day long.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed March 26, 2014

El Refugio was amazing! Staff is very friendly and helpful: sitting down with every guest to explain all activities in the region. The hostels common area's are nice as well: small but cozy, and the fire is always burning, great to meet fellow travellers. The beds in the 8 person dorm are huge, which was a nice surprise after sleeping... More

Was this review helpful? Yes
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed March 20, 2014

I've been on the road for 7 months and I had one of the most amazing times of my whole travels here!!! I arrived with no reservation and intended to stay 2 nights and ended up staying a week! Peter welcomed me and sat me down with some other arrivals to explain all the activities available (ask for the free... More

Was this review helpful? Yes
Limburg, Germany
19 reviews 19 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 8, 2014

Our stay was perfect. We didn't had much time in Pucon. The friendly and helpful staff recommended us some tours which were great. The dorm is big and each bed has its own locker. The bathroom was clean and roomy as well. There is a washingmachine and also enough space to dry the clothes in the garden. The kitchen is... More

Was this review helpful? Yes
Sydney, Australia
Top Contributor
74 reviews 74 reviews
38 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed March 1, 2014

I stayed in the hostel for one night before moving to their sister hostel, The Chili Kiwi. The hostel is a little dated and could be slightly cleaner but basically it's OK given the decent common area and the friendly staff. It's well located with respect to the bus station and the main strip. The upstairs room is spacious and... More

Was this review helpful? Yes
Buenos Aires, Argentina
1 review
5 of 5 stars Reviewed February 28, 2014

This hostel is absolutely amazing. I had such a wonderful experience. I originally booked for one night but I ended up extending for one week! The girls who work at the hostal (Eva, Lizzy, Alli, and Negra) are so helpful and fun. They know a lot about the actvities the area has to offer and they gave great advice on... More

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage Hostal El Refugio, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hostal El Refugio? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hostal El Refugio

Address: Palguin 540, Pucon 4920, Chile
Location: Chile > Araucania Region > Pucon
Price Range (Based on Average Rates): $
Reservation Options:
TripAdvisor is proud to partner with HostelWorld and HostelBookers so you can book your Hostal El Refugio reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

11 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (4)
Other (4)

Management photos: Courtesy of the property manager

All management photos (8)
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
hotels in Pucon with
any amenities


Free High Speed Internet ( WiFi ) Free Parking Kitchenette Wheelchair access
Official Description (provided by the hotel)
Hostal el Refugio is proud to be "our pick" in the latest Lonely Planet for both South America on a Shoestring and Chile guides. Hostal el Refugio is a warm and friendly hostel, run by a Dutch-Chilean couple, and a great place to meet other travelers. The hostel is designed as a mountain hut and thanks to the inviting communal areas it is the perfect place to rest and recharge after a day of outdoor activities in the area. Both the owners and staff (experienced travelers) know Pucon and its environments thoroughly, and are happy to share this information and make personal recommendations. They are waiting to make your stay in Pucon unforgettable. Hostal el Refugio es mucho mas than just a place to sleep! ... more   less 
Number of rooms

Questions & Answers

Questions? Get answers from Hostal El Refugio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer