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Hostal El Refugio

Certificate of Excellence
Palguin 540, Pucon 4920, Chile
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1 room 1 adult
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Hostal El Refugio
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120 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

We were here for two nights in the double room and simply loved it! Amazing friendly staff, lots and lots of info in english for tourists, and the BEST prices for excursions (we booked Villarica through them, had a blast and payed much less than the other companies charged...we checked all local companies) Only small problem was the small kitchen... More 

Helpful?
Thank Alvah D
Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed for 2 nights. Pierre was very helpful along with the lady who works mornings. Alway remembering your name & making you feel welcome. Very chilled atmosphere. 2 kitchens and clean, light and well ventilated rooms. Just off the main strip & walking distance from the Tur Bus terminal, but also next to Pullman and Jac, meaning you only need... More 

Helpful?
Thank Garry M
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

The hostel itself is ok, except the two kitchens are tiny and the fridges are packed full they need bigger fridges! Rooms are fine but bed linen is a bit dirty, old and grimey! Overall the hostel itself is ok although a little pricey for what it is but my main issue were the staff. Staff were quite rude at... More 

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Thank Jayne L
Level Contributor
72 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Was previously at the sister hostel called Chili Kiwi so was expecting the same/similar service. However, on arrival they seemed to have made a human error with our booking since they only booked 1 bed in a dorm room and not 2 beds as per the reservation. Since they were fully booked we offered to share the 1 bunk bed... More 

Helpful?
Thank ritapwchan
Denver, Colorado
1 review
5 of 5 stars Reviewed December 26, 2015

Best hostel I´ve stayed at in Chile so far. It has a great community vibe, and you can tell that the owners and staff really care about making it a great experience for travelers. They provide a very helpful book of information on bus times, guided trips, and things to do on your own to help you plan your stay... More 

Helpful?
Thank Bailey L
Kortessem, Belgium
1 review
2 of 5 stars Reviewed December 23, 2015

The communication skills of the staff are very poor, and it is not only that their English is bad. For example, we did a reservation in the morning to visit the volcano they day afterwards which they confirmed to be ok. However, later they day, when I did a double check to see everything was ok, the woman from the... More 

Helpful?
Thank koningskristof
Sanford, North Carolina
1 review
4 of 5 stars Reviewed December 12, 2015

The staff at El Refugio are knowledgeable and very helpful. I had no issues communicating with them and they were able to answer nearly all of my questions. I stayed in the 8 bed dorm and it was nice. The kitchens are small and can get crowded during breakfast and dinner, but it wasn't really an issue. The water gets... More 

Helpful?
Thank Courtney F
Antibes, France
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed December 11, 2015

Really nice, chilled hostel. Easy to meet people and really good vibes. The staff are really helpful with all the tours (if that's what you want to do they have really good prices) AND with things you can do on your own - they're not trying to push and sell the tours to you like some hostels in Pucon. They... More 

Helpful?
Thank Sam O
2 reviews
5 of 5 stars Reviewed November 20, 2015 via mobile

There is a nice stove, and many backpackers. The personal is really friendly. But WiFi didn't function at my telephone. They have many tour-options for booking. It's also a really ecological place. There are bags for shopping that you don't need plastic-bags, also they have a little garden. We slept in something like tents, they only costed 6000$ and it... More 

Helpful?
Thank Rabea G
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 13, 2015 via mobile

I absolutely loved my time in Pucón and staying at El refugio. It was one of my favourite places on my trip so far and this was largely due to the cosy and relaxed atmosphere that is created by the fire place and very welcoming and friendly staff. Tin in particular was very helpful even when he wasn't technically on... More 

Helpful?
Thank KatrinaSA2015
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