We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 121 Pucon accommodations

Hostal El Refugio

Palguin 540, Pucon 4920, Chile
Hotel amenities
Hostal El Refugio
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
Save
You added Hostal El Refugio to your Saves list
Ranked #23 of 121 Specialty Lodging in Pucon
Certificate of Excellence 2014
A recent review
Write a Review

90 reviews from our community

Traveler rating
    56
    18
    10
    3
    3
See reviews for
3
21
31
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (90)
  • Mar-May only
    (20)
  • Jun-Aug only
    (13)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (35)
All months
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

We stayed 3 nights at the hostel and the staff were very friendly and helpful but I did get bed bug bites and when I brought it up they said they haven't had any in that bed, so obviously they have them in other beds and they are spreading. I also cooked an amazing dinner which took nearly 3 hours... More 

Was this review helpful? Yes
Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 4, 2015

If you are wanting a hostel with a warm, cozy, friendly atmosphere with a great vibe, I couldn't recommend El Refugio any more! Add to this a great location and budget friendly accommodation in the domes out the back, and it's easy to see why so many people love this place (the domes do get hot in the day but... More 

Was this review helpful? Yes
Honolulu, Hawaii
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 31, 2014 via mobile

This isn't the biggest or shiniest hostel ever, but the vibe can't be beat. Santi and Heidi are the greatest people, I stayed over Christmas and the two of them put together a big Christmas Eve bbq for all the guests, charging only for the cost of food and wine. They are super knowledgeable about all activities Pucon has to... More 

Was this review helpful? Yes
Southport, United Kingdom
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 26, 2014

Santi and Heidi made this place one of the best we've stayed in in South America. They made cinnamon swirls and mulled wine for us, helped us find great places to eat and even showed us a great walk to a nearby waterfall. When my girlfriend had a big issue in the bank, the guys dropped everything and came to... More 

Was this review helpful? Yes
Germany
2 reviews
5 of 5 stars Reviewed December 17, 2014

Heidi and Santi are great hosts! They tell you about all the things you can do around Pucon and help you to spend some unforgettable days out there! The hostel is very nice with areas to hang out, two kitchens and a cute little garden. I spent only 3 nights in El refugio but it really felt like home! I... More 

Was this review helpful? Yes
Mankato, Minnesota
Top Contributor
196 reviews 196 reviews
26 hotel reviews
149 helpful votes 149 helpful votes
5 of 5 stars Reviewed December 17, 2014

Santi and Heidi are GREAT members on staff at El Refugio. They are full of ideas of things to do and see ranging from exploring Villarrica volcano ($70US) to simple hikes at Ojos ($4US) which includes round trip colectivo bus and park entrance fee. I met some awesome travelers at El Refugio that were very kind, talkative, and really nice.... More 

Was this review helpful? Yes
London
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 30, 2014 via mobile

We had a fantastic time at this hostel: the staff are super lovely and we met some great people staying there, too. The showers are hot (the top bathroom is particularly roomy), the kitchens (two!) are good and the lounge area is cosy with a fireplace and comfy seating. House dog and cat are cute also! We stayed in the... More 

Was this review helpful? Yes
Dublin, Ireland
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 23, 2014

Central location and near bus station. Staff were friendly and helpful. The living area was perfect to chill out in in the evenings with warm fire. Nice kitchen and dorm upstairs is a decent size. Would stay here again

Was this review helpful? Yes
Chelmsford, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 24, 2014

What a place to start your trip. Me and my mate went to stay at Chilli Kiwi but it was full. So we went over to El refugio as it's sister hostel to Chilli Kiwi. Felt right at home as soon as we entered the place. It was super relaxed and everyone was friendly. Staff were great and they were... More 

Was this review helpful? Yes
Groningen, The Netherlands
Senior Contributor
49 reviews 49 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 5, 2014 via mobile

Great communal area with a fire, dog and always some people around. Most of the staff is helpful, however one Ecuadorian guy is smoking a lot just in the doorway, so you will sometimes smell the smoke inside, e.g. when we had breakfast. Other staff always asks how your day was and give you a lot of information on the... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hostal El Refugio? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hostal El Refugio

Address: Palguin 540, Pucon 4920, Chile
Location: Chile > Araucania Region > Pucon
Price Range (Based on Average Rates): $
Number of rooms: 4
Reservation Options:
TripAdvisor is proud to partner with HostelWorld and HostelBookers so you can book your Hostal El Refugio reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

15 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (7)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All management photos (8)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay