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All 292 Singapore hotels

Fragrance Hotel - Kovan

2.5 of 5 Hotel   |   760 Upper Serangoon Road, Singapore 534629, Singapore
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Ranked #158 of 292 hotels in Singapore
A recent review
4 of 5 stars Reviewed December 21, 2013
Jimmy C Hong Kong, China
  • Overview
  • Reviews (10)
  • Photos (5)
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10 people have reviewed this hotel

Traveler rating
    2
    7
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    1
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1
Couples
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1
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Any
English first
Hong Kong, China
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 21, 2013 via mobile

The very friendly receptionist allowed me to do a free early check in after my long and tired flight. The room size is a little too small but the bed and setting up not bad. Room is also very clean n it's comfortable to stay.

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 18, 2013

My friend booked the room for me because it's very near to my friends house. The room is not very big but really clean. Thanks to the friendly front-desk officer and cleaners giving me extra blanket and water. By the way, the coffee in the room is very nice also. Next time for sure will still stay in here.

Was this review helpful? Yes 3
Yishun, null, Singapore
1 review
4 of 5 stars Reviewed August 14, 2013

I Enjoy staying at Frangance Kovan Because The Room is clean And Good customer service at receiption counter ,Thanks the counter Person(Julie),she guide me to the place that i wan to go by public transport when my first step in Singapore And also First time at Frangance hotel-Kovan:)Thumps Up. So EveryTime now when i go to Singapore for business Purpose... More

Was this review helpful? Yes
Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 16, 2013

me and my wife enjoy our stay here although it's just for a night. the hotel is affordable and clean. it's near the railway station and shopping mall. hotel counter liyana is generous with her smile and help. we sure will come back to stay here on our next visit to singapore.

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 1, 2013 via mobile

We had a pleasant stay here in Fragrance Kovan. The room was clean and neatly organised but the room is quite small for us and also there's window in the room. However the reception counter was friendly and helpful. We had a smooth and fast check in by the reception counter Liyana and ZhaoPeng. Their team work was wonderful. We... More

Was this review helpful? Yes 3
Singapore, null, Singapore
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 25, 2013

The hotel is near Nex Shopping Mall & MRT Station. The room was clean but the cigratte smell is very annoying although the cleaner already spray some perfume in my room but still the cigratte smell won't go off. Hotel reception Liyana & Zhao Peng was helpful and friendly. My friend add that they check in very fast. She mean... More

Was this review helpful? Yes 5
GlobalPremiumHotels, Guest Relations Manager at Fragrance Hotel - Kovan, responded to this review

Thank you for staying at Fragrance! I had taken note of your feedback concerning the lingering cigarette smell in the room. In fact, I wished to explain that our hotel is a non-smoking property and we do not allow smoking in the premise and rooms. However at times, there will be guests who flout the non-smoking rule. In situations like... More

Bangkok, Thailand
Top Contributor
126 reviews 126 reviews
54 hotel reviews
67 helpful votes 67 helpful votes
1 of 5 stars Reviewed June 21, 2013 via mobile

I booked this hotel through internet as saw that its a chain hotel. Was shocked to see the service, rooms and location. Location is really bad. No place to park a taxi outside the hotel. If you have luggage in the taxi, it's like a night mare staying at this hotel. Rooms are so small, you keep one bag and... More

Was this review helpful? Yes 6
Singapore, Singapore
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 12, 2013

As a china tourist, staying in this hotel (fragrance kovan )I would like to complement this hotel service of the passionate and caring services. the whole incident is like this, after I have ate my breakfast I was trap in the lift as the lift broke down. When I press down the emergency button, the chambermaid swiftly run to the... More

Was this review helpful? Yes 5
GlobalPremiumHotels, Guest Relations Manager at Fragrance Hotel - Kovan, responded to this review

I am sorry to learn of your experience during your stay in the hotel. The lift maintenance team had investigated that the breakdown was due to technical fault and I wished to apologise for this matter. Nevertheless, I am glad to hear that you are safe and sound, with the grateful assistance rendered by the hotel and maintenance staff. I... More

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Additional Information about Fragrance Hotel - Kovan

Address: 760 Upper Serangoon Road, Singapore 534629, Singapore
Location: Singapore > Singapore
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fragrance Hotel - Kovan 2.5*
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Also Known As:
Fragrance Hotel - Kovan Singapore

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Amenities

Free Parking
Hotel Style
#158 Top resorts Hotel in Singapore #158 On the Beach Hotel in Singapore
Hotel Class
Number of rooms
43

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