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All 290 Singapore hotels

Santa Grand Hotel West Coast

428 Pasir Panjang Road, Singapore 118769, Singapore
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Ranked #158 of 290 hotels in Singapore
A recent review
4 of 5 stars reviewed 2 weeks ago
Flywan Kuala Lumpur, Malaysia
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69 people have reviewed this hotel

Traveler rating
    4
    28
    19
    12
    6
See reviews for
3
6
11
42
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Any
English first
Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It's a really pleasant stay overall, the services are excellent, the food is not bad, the only downside is perhaps the location on the West Coast, which is pretty far from everywhere else. So unless you're conducting your business or have your appointments at that part of town, it's really too far. Although taxi and bus are extremely convenient just... More

Review collected in partnership with this hotel

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santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review

Dear Flywan, Thank you for your great review! We are delighted to know that our team provided a prompt and attentive service that made your stay memorable. We will work hard to improve our service and we welcome feedback to improve aspects of our products consistently. We are happy to have hosted your stay and we look forward to the... More

Bangkok, Thailand
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

Convenient with MiMi Marts and local restaurants around. Bus stops both sides of the street are located in front of the hotel. Six bus stops to MRT Circle Line, which can connect you to the Central area of Singapore. Good at the reasonable price.

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santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review

Dear Rita, Thank you for taking the time to write us such a great review! We are happy to have hosted your stay and we are glad you enjoyed the location of our hotel. We appreciate your feedback as we are constantly trying to improve our service for future guests'. Thank you for choosing Santa Grand Hotel West Coast and... More

Hong Kong, China
1 review
2 of 5 stars Reviewed 4 weeks ago

The staff were friendly and helpful. The location was perfect if you want to be in the West of Singapore. Our room was tiny and there was no window. The bathroom was unclean and mould was growing on the tiles. The breakfast was very basic.

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santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience with us. We appreciate your feedback about Santa Grand Hotel West Coast. While we wish your experience had been a better one, your valuable feedback helps us improve the facilities and services we provide. We hope to have the pleasure of welcoming you back again. Regards, Hotel... More

Goa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 13, 2014

The rooms are much too small and for two people it's a real challenge. There is no proper shower area and no hand towels. There is no one to help you with your luggage. However the staff are friendly and that helps a lot.

Was this review helpful? Yes
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review

Dear Valued Guest, Thank you for choosing Santa Grand Hotel West Coast. We appreciate your feedback about our service and we have shared your concerns with the team for immediate attention to improve our guests' experience. We hope to have the pleasure of welcoming you back on your next trip. Regards, Hotel Management Team More

Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed March 13, 2014

with 2 other hotels nearby at competitive rates, I decided to try this hotel for a change. I have stayed in the other 2 hotels many times before. Plus points, cleaner and better rooms. Slightly more expensive but at least the comforter, mattresses and pillows are better.

Review collected in partnership with this hotel

Was this review helpful? Yes
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review

Dear Valued Guest, Thank you for choosing Santa Grand Hotel West Coast and we appreciate your great review! We are delighted to hear that our team has made your stay a memorable one! We look forward to welcoming you again soon. Regards, Hotel Management Team More

Chiang Mai, Thailand
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 10, 2014

This hotel served it's purpose, which was to provide me with a place to sleep, and leave my luggage, but that's about it. The rooms are very small, but clean, and facilities almost non-existant..? I am led to believe it is locally known as a short-time hotel, whatever that is..? The location was convenient because it was only a short... More

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santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review

Dear Valued Guest, Thank you for writing us a review. We are disappointed to know that we did not meet your expectation during your stay with us. We appreciate your feedback about our service and we have shared your concerns with the team for immediate attention to improve our guests' experience. We hope to have the pleasure of welcoming you... More

Bintulu, Malaysia
1 review
4 of 5 stars Reviewed March 6, 2014

First time, I was here for my 5 days course(on Sep. 2013) and second time stayed on Feb. 2014 , also to attend course. Very nice hotel and friendly staff. Hotel very clean and tidy. Comfortable to stay in.Quiet place and i can sleep well all night. Room a bit small , suitable only for 1 person. Breakfast menu almost... More

Review collected in partnership with this hotel

Was this review helpful? Yes
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review

Dear Valued Guest, Thank you for your great review and we welcome feedback to continuously improve aspects of our services and products. We are glad that you decided to choose Santa Grand again and we look forward to welcoming you soon! Regards, Hotel Management Team More

Denpasar, Indonesia
1 review
4 of 5 stars Reviewed February 14, 2014 via mobile

If you're in town to do business and/or in limited budget, this is a great choice. Rooms are small, but clean. Service is efficient and effective. Staff is very helpful. They know the way around and are ready to help you with pointers on where to go. Breakfast is standard. We don't eat big breakfast, so it works out fine.... More

Was this review helpful? Yes
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review

Dear Valued Guest Your positive review is an affirmation of our service colleagues' effort to provide quality service to our hotel guests. We thank you for your encouraging words and we hope to welcome you again on your next visit. Regards Hotel Management Team More

Vancouver, Canada
1 review
4 of 5 stars Reviewed January 30, 2014

I was here for three nights, visiting my daughter at NUS. The hotel was convenient to NUS, good cheap restaurants close by, great staff, easy to grab a cab, or bus to the MRT. Rooms are small, well laid out, and quiet.

Review collected in partnership with this hotel

Was this review helpful? Yes
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review

Dear Valued Guest, We thank you for choosing Santa Grand Hotel West Coast and appreciate your feedback! We are glad to know you had an overall pleasant experience staying with us! We hope to welcome you again soon! Regards, Hotel Management Team More

Singapore, Singapore
1 review
5 of 5 stars Reviewed January 28, 2014

The location and proximity to restaurants turned it out to be a perfect choice, with reasonable priced meals. I have to mention my pleasure in liaising with the polite & very efficient staff. The convenience of public transport at very front door is great. Since I had a room on 4th floor, outside noise did not affect me. I've been... More

Review collected in partnership with this hotel

Was this review helpful? Yes
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review

Dear Valued Guest, Thank you for your 5 star review! We are pleased to hear that you are happy with the service our team has provided you with! We welcome any feedback and will work hard to improve our services! We look forward to having you back again at Santa Grand! Regards, Hotel Management Team More

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Additional Information about Santa Grand Hotel West Coast

Also Known As:
Santa Grand Hotel Singapore
Santa Grand Hotel West Coast Singapore
Address: 428 Pasir Panjang Road, Singapore 118769, Singapore
Location: Singapore > Singapore
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #158 of 290 hotels in Singapore
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Santa Grand Hotel West Coast is located in the western part of Singapore, with the National University of Singapore (NUS) and National University Hospital (NUH) in close proximity. The five-storey building features elegant rooms and is also adjacent to the business and technology hubs of One-North and International Business Park. Guests will enjoy a warm stay because all sensory details have been carefully refined to be just right. As with all the touches, from the positioning of the high speed network link to the modern amenities, guest will feel thoroughly at home. Santa Grand Hotel West Coast caters mostly to corporate clients with offices located in the western part of Singapore. These include NUS, NUH, NTU and companies involved in the construction, oil refining, shipping & marine industries. It is primarily a corporate hotel suitable for visiting professors, foreign students or family member, senior level executives and those visiting NUH - overseas patients & family members, corporate companies - foreign expatriates on attachment or temporary lodging till they move to permanent accommodation. ... more   less 
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