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All 292 Singapore hotels

Grand Park Orchard

5.0 of 5 Hotel   |   270 Orchard Road, Singapore 238857, Singapore (Formerly Crown Hotel at Orchard)
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78%
Ranked #53 of 292 hotels in Singapore
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
Adam M Sydney, Australia
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749 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Sydney, Australia
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed yesterday NEW

I'm currently staying at the Grand Park Hotel. Whilst the hotel is actually beautiful and the majority of staff outstanding, things have occurred within my first 2days that don't resemble a 5star hotel. Negatives - 1. My room was not cleaned on day one. I rang at 7pm at night and they didn't know why - poor excuse. 2. My... More

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Dubai
Top Contributor
157 reviews 157 reviews
50 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is on orchard road. Its fantastic for shopping and going out, very practical. I only stayed for a business meeting for whole day in the hotel and the food quality was fantastic. Glass of champagne on arrival was also not a bad idea.... service was efficient, the rooms were for singapore standards quite good size. I would not... More

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GMGPOR, General Manager at Grand Park Orchard, responded to this review

Dear DORDubai, thank you for taking the time to share your feedback with all of us and for choosing to stay with us. Your positive comments are all truly appreciated and have been shared with the entire team. Just to let you know that the HANDY is placed and made available to our guests in all guest rooms, so that... More

Singapore, Singapore
Top Contributor
214 reviews 214 reviews
52 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for a Staycation with my other half. The service were top notch. Location is awesome, right in Orchard itself. Staffs were all polite and helpful and the Crystal Club lounge is just so good. Hotel even had a local mobile phone that you could use and make free overseas call.

Was this review helpful? Yes 1
GMGPOR, General Manager at Grand Park Orchard, responded to this review

Dear reccakusanagi, thank you so much for sharing your "outstanding" stay. Your positive comments on the location, service, staff and Crystal Club lounge are all so truly appreciated. Nice ti know that you enjoyed the HANDY smartphone and it's benefits. We hope to welcome you back again soon and thank you for choosing to stay with us. More

1 review
4 of 5 stars Reviewed 1 week ago

The location of this hotel was of course superb. That was the reason for our first stay. If our first stay was nice, this second time around it was definitely better than nice.. We receive a pleasant surprise in th form of an orange box in our room. A smartphone that came with free unlimited internet connection and phone call... More

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GMGPOR, General Manager at Grand Park Orchard, responded to this review

Dear Olivia G, your return to stay with us again is truly appreciated, thank you. Delighted to know that you reaped the benefits of the HANDY smartphone, a recent introduction to the hotel and to improve the value of staying with us. Thank you for your point on the cleanliness, that will be shared with the team. Truly appreciate it... More

Jakarta, Indonesia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The Good The best reason to stay at this hotel is the location, if you're a shopping enthusiast. I am not, but the wife is ha. It's close to the popular shopping places in Singapore. Service was efiicient, but I would not say it was memorable. Breakfast in the club lounge is just OK, selection was meh. The Not-So-Good The... More

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GMGPOR, General Manager at Grand Park Orchard, responded to this review

Dear TheBalinese Traveller, thank you for choosing to stay with us and for sharing your feedback with all of us. Your positive comments are truly appreciated and we are grateful for the. Your point on the elevator on a different floor is well noted, many of the newer hotels have a feature as such. I am sorry that the crowd... More

Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

What I like the most from this hotel of course the location. It's perfect place for shopping and bussines at once. I spent a day only and not enough time to explore more. Overall this hotel is ok to what I paid for. Room size is perfect. To mention, they hv free biz centre with free internet and free local... More

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GMGPOR, General Manager at Grand Park Orchard, responded to this review

Dear SilvyL, your sharing of the positive feedback during your recent stay is sincerely appreciated. Room sizes in general are subjective and I am happy to know that you found it perfect for you. Our location, as you mentioned, is ideal for a combination of leisure and business and truly delighted to know that you were able to combine both... More

Vung Tau, Vietnam
Contributor
14 reviews 14 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We have already stayed in Grand Park 3 times. We like it for its location. Appearance of the hotel is a bit old and dirty a bit (some places). Needs renovation and more attention for clearness. The restaurant is very nice. The price for lunch and dinner is very reasonable. A good choice for travelers to avoid high prices outside.... More

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Kuala Lumpur, Malaysia
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Love the location. Perfect for a shopaholic like me. Orchard Road is literally at your doorstep. There's Paragon shopping centre opposite and Takashimaya a minute away. Love love it. The room itself was ok. Didn't. Like the feature wall with the girl. Bathroom absolutely divine. Love the rain shower, hot water, water pressure etc. Complimentary smartphone was a nice suprise... More

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GMGPOR, General Manager at Grand Park Orchard, responded to this review

Dear cumi, thank you for taking the time to share your feedback with us. Your positive comments about the location, clean room, bathroom and smartphone are all truly appreciated. I am sorry to hear that the mural on the wall was not to your liking. The design of it was in line with the fashion theme of the hotel. ^Your... More

Kuala Lumpur, Malaysia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

It is an amazing hotel and it is the first time I stayed in this type of hotel. The room was very cozy and the bed was very comfortable. Bathroom were classy and the staffs were very friendly towards the guess. The coolest bit is that every room has a smart phone which you can use freely and bring it... More

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GMGPOR, General Manager at Grand Park Orchard, responded to this review

Dear Ezry-Ibrahim, your choice to stay with us for the first time is most definitely appreciated as I am aware of the many other choices in the city. Thank you and also delighted to know that it was a very positive one. Your comments on the bed, bathroom and the service levels are all most appreciated and we are grateful.... More

Kuala Lumpur, Malaysia
Top Contributor
80 reviews 80 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is pretty average. The plus point is that it is near the major shopping belt and the hotel provide a free Handy smartphone. With the phone, one can make internet phone call to selected countries in the world. The wifi in the phone is pretty fast and it can be shared with other devices once outside the hotel.... More

Was this review helpful? Yes
GMGPOR, General Manager at Grand Park Orchard, responded to this review

Dear ChristopherTraveller, thank you for choosing to stay with us and for sharing the positive feedback with all of us. I am sorry that the pillow and mattress did not meet your satisfaction. We have a pillow menu that guests can select from, should their preference not be for a softer pillow. I am happy to know that you enjoyed... More

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Additional Information about Grand Park Orchard

Address: 270 Orchard Road, Singapore 238857, Singapore (Formerly Crown Hotel at Orchard)
Phone Number:
Location: Singapore > Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Park Orchard 5*
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Also Known As:
Grand Park Orchard Hotel Singapore
Park Hotel Singapore
Grand Park Orchard Singapore

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#42 Business Hotel in Singapore #45 Luxury Hotel in Singapore #45 Romantic Hotel in Singapore #53 Family Hotel in Singapore
Hotel Class
Official Description (provided by the hotel)
Grand Park Orchard, Park Hotel Group’s flagship hotel, enjoys a strategic location right in the centre of Singapore’s vibrant and pulsating shopping district, Orchard Road. With its breathtaking herringbone design exterior glass façade and its show stopping media wall, the hotel features 308 luxurious rooms and suites, as well as a stunning new addition – Knightsbridge – a four-storey retail podium. ... more   less 
Number of rooms
308

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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