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All 290 Singapore hotels

Grand Park Orchard

5.0 of 5 Hotel   |   270 Orchard Road, Singapore 238857, Singapore (Formerly Crown Hotel at Orchard)
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77%
Ranked #52 of 290 hotels in Singapore
Certificate of Excellence 2013
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637 people have reviewed this hotel

Traveler rating
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    92
    36
    18
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146
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158
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
KL
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed here for one night for business. Like the location as it is on Orchard. Opposite is Paragon and round the corner are various malls like Takashimaya. The hotel provides a free mobile phone with unlimited data and voice calls within,SG and other countries. Highly recommended.

Was this review helpful? Yes
Hong Kong, China
1 review
5 of 5 stars Reviewed 5 days ago NEW

Recently we organized a conference and also our group was booked in the hotel for an exhibition. I could only say that I receive GENUINE heart to heart service from the hotel staff, starting from the Senior Sales Manager, Xiao Wei to the front desk till the superbly mindful and understanding concierge, Dayan and his other team mates. They all... More

Was this review helpful? Yes
Florida, New York
1 review
5 of 5 stars Reviewed 6 days ago NEW

Free to use smartphone in all rooms. And that's not all! I was quite surprised that the receptionist told me that i could use the phone to make free calls to certain countries. So thoughtful of the hotel to offer this extra perks and its a huge savings to my travel expense. Ordered a pizza from room service and it... More

Was this review helpful? Yes
Kuala Lumpur, Malaysia
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Checkin was late - 10 pm Ground floor to reception. Met by a surly and cold girl (Wita/Rita?) who just said "passports please" - not even a smile or good evening. Then as I had a "club room" I had to change lights and check on on floor 11. Room was OK, clean, tidy but small. Again, just two towels?... More

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Singapore, Singapore
Contributor
13 reviews 13 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I like it that they let us call internationally for free, the bed is very comfortable also, but they are quite slow in doing the cleaning of the room and whenever i request for 6 bottles of water they always give us 4. their supplies are quite lacking, i requested for a blanket and they told me that they don't... More

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GMGPOR, General Manager at Grand Park Orchard, responded to this review

Dear Shanice Nicole H, yes, you're absolutely right More

Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

We chose Grand Park Hotel for my birthday staycation due to the excellent location. But a good stay in a hotel is not just about where it is located, a cosy ambience and good service are equally important. We were pretty impressed by the warm welcome from the concierge (Redzwan) to the people working in Crystal Club Lounge. Mr Alam... More

Was this review helpful? Yes
GMGPOR, General Manager at Grand Park Orchard, responded to this review

Dear Kelvin K, thank you truly for taking the time to post and share your feedback, with all of us. I am delighted to know that it was a positive one and my team played a part in ensuring you had a happy birthday celebration with your wife. Your positive comments about the staff in Bar Canary and Club Lounge,... More

1 review
4 of 5 stars Reviewed 1 week ago via mobile

I was there over the weekend with family. Had our buffet lunch and breakfast at Open House. Very nice food and great service. We were stayed at 10th floor. The room is clean and the mini bar items are relatively cheap as compare to other hotels with same stars in this area. We were request for late checkout last minute... More

Was this review helpful? Yes
GMGPOR, General Manager at Grand Park Orchard, responded to this review

Dear hengbc_1973, thank you for taking the time to stay with us over the weekend and I am delighted to know that we made it a positive stay. I sincerely appreciate the time and effort you have taken to share your positive stay with all of us, it is a testament to the effort and hardwork that we put in... More

Hong Kong, China
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I stay at quite a few hotels around the world and upon booking this hotel I was sure it was a good pick by looking at the website and tripadvisor. Unfortunately I was quite wrong. The first mistake was asking for CC details over quite a public email address, not OK! The car that picked me up from the airport... More

Was this review helpful? Yes 2
GMGPOR, General Manager at Grand Park Orchard, responded to this review

Dear Natahn W, Thank you sincerely for taking the time to share your feedback and I am truly sorry that, this time, we failed to deliver the usual positive standards that others talk about. It is disappointing and this has been shared with my team, as we work diligently to do our utmost best to deliver excellent service levels all... More

Moscow, Russia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

- Took me quite a while (15-20 mins) to check in to my Premier room! - Lousy and unfriendly customer service especially at the reception. Had to get the technician to come up to my room to enable the internet, as there were no available wifi networks that I can find and connect to. (And the package that i signed... More

Was this review helpful? Yes 2
GMGPOR, General Manager at Grand Park Orchard, responded to this review

Dear Eve839, truly appreciate your feedback during your recent stay with us. Please accept my most sincere apologies for not living up to our usual excellent standards, that the majority of our reviewers talk about. I have shared your feedback with all of my team and we are equally disappointed and frustrated that we failed. Your comments on the time... More

Nottingham, United Kingdom
Contributor
16 reviews 16 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I've stayed at quite a few hotels in Singapore this was my first time at Grand Park on Orchard. Great hotel, the use of the smartphone whilst you're a guest was a great bonus, free calls back home and unlimited data use for maps and email etc whilst out and about, compared to paying for international roaming charges, probably saved... More

Was this review helpful? Yes 1
GMGPOR, General Manager at Grand Park Orchard, responded to this review

Dear robofski, thank you for giving us the opportunity to be of service to you recently by choosing to stay with us. I am truly delighted to know that you had a great stay. I am also glad that you reaped the benefits of our HANDY smartphone, something we recently launched and the first hotel in Singapore, to do it... More

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Additional Information about Grand Park Orchard

Also Known As:
Grand Park Orchard Hotel
Grand Park Orchard Hotel Singapore
Park Hotel Singapore
Grand Park Orchard Singapore
Address: 270 Orchard Road, Singapore 238857, Singapore (Formerly Crown Hotel at Orchard)
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Business Hotel in Singapore
#46 Luxury Hotel in Singapore
#52 Spa Hotel in Singapore
#52 Top resorts Hotel in Singapore
#58 Family Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Park Orchard 5*
Official Description (provided by the hotel):
Grand Park Orchard, Park Hotel Group’s flagship hotel, enjoys a strategic location right in the centre of Singapore’s vibrant and pulsating shopping district, Orchard Road. With its breathtaking herringbone design exterior glass façade and its show stopping media wall, the hotel features 308 luxurious rooms and suites, as well as a stunning new addition – Knightsbridge – a four-storey retail podium. ... more   less 
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