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Fragrance Hotel - Ruby

2.0 of 5
10 Lorong 20 Geylang, Singapore 398 730, Singapore
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Fragrance Hotel - Ruby
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Fragrance Hotel - Ruby
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396 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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Singapore, Singapore
1 review
5 of 5 stars Reviewed yesterday NEW

I had make the Booking on 10th April 2015 (Friday) for my Husband's Birthday. All are staff there Nice,Friendly and Well groom. Excellent Service. Well done Mr.Jack (Customer Service Officer) God Bless of you. Good ambiance. Thank you v

Was this review helpful? Yes
Bandar Seri Begawan, Brunei Darussalam
11 reviews 11 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

It is a value for money hotel, budget-wise compared to hotels in the other area of Singapore. As you know, this side of Singapore is the red light district, so not a friendly place for families. The WIFI is free at the lobby area, where there is a vending machine available. If you want WIFI in the room, there is... More 

Was this review helpful? Yes 2
Senior Contributor
38 reviews 38 reviews
37 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel is value for money. Rooms are very small. Free water bottle and basic stuffs are provided in room. Early check in and late check out are pretty costly. Please book additional nights if you plan to for early check in or late check out.

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is my favorite hotel for business trips. Gives me the best value for money. I also appreciates the hotel's location, close to MRT station. A big help for my going back to my hotel in the afternoon after finishing busy days. And finally, thanks for the room upgrade Glaiza :)

Was this review helpful? Yes 2
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Really bad place Rude staff I asked for two extra pillows and i wait 2 hours Wifiii doesn't work Room dirty Hot water occasionally πŸ’¨πŸ’¨πŸ’¨πŸ’¨πŸ’¨πŸ’¨πŸ’¨πŸ’¨πŸŽΆπŸŽΆπŸŽΆπŸŽΆπŸŽΆπŸŽΆπŸŽΆπŸŽΆπŸŽΆπŸŽΆπŸŽΆπŸŽΆπŸŽΆπŸŽΆπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘Ž

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GlobalPremiumHotels, Guest Relations Manager at Fragrance Hotel - Ruby, responded to this review

Dear Francesco, I am sorry to hear of your unsatisfactory stay at the hotel. I agree there should have better communication in the arrangement of your pillow request and would like to apologise for the inconvenience caused for the delay. The Hotel Operations will also look into your other feedback and works towards to improving the guest experience at the... More 

Chennai, India
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Pros: - Good location; 2 mins to bus stop. 5 mins to MRTS; lot of shops nearby - Affordable pricing - Clean, cozy and intelligently designed room Cons: - Indifferent attitude of staff - You need to go and get a separate wifi password everyday - Wifi reception was poor in our room - Corridors were stinky (may be due... More 

Was this review helpful? Yes 1
Imus, Philippines
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great thing with Fragrance Hotel-Ruby they have discounts and low pricing which can afford to everyone, and has nice ambiance. The room was cleaned and new. And the staff are very helpful and polite. Surely I will recommend this to my friends and relatives. I'll be back soon with my family 😊

Was this review helpful? Yes 4
Davao City, Philippines
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am often in Singapore and wanted to spend time significantly less for the night. That succeeded me here. The room is tiny. Also the bathroom is very tiny. I can not imagine to go there together. There are countless restaurants around the Hotel. Some are open 24 hours. The best food i found at the Zap Zap (Thai). The... More 

Was this review helpful? Yes 4
Melbourne, Australia
Top Contributor
1,375 reviews 1,375 reviews
329 hotel reviews
3,116 helpful votes 3,116 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were between flights. Compared with expensive Changi Airport hotels such as Crowne Plaza or the terminals' transit rooms, this hotel saved us many, many Singapore dollars. I booked through www.asiatravel.com and got the eighth floor room for about S$61, an absolute bargain. This did not include breakfast. It was an easy walk from Aljunied SMRT metro station that is... More 

Was this review helpful? Yes 5
Perth, Australia
Top Contributor
344 reviews 344 reviews
30 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This 3 star hotel has won an award before. Situated centrally close to mrt line it is clean and comfortable. The staffs are friendly and will recommend to any budget traveller. It is close to shopping centres and sightseeings good value for money

Was this review helpful? Yes 3
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Room/suite (33)
Bathroom (16)
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Hotel & grounds (14)
Dining (1)
Other (42)

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All management photos (18)
Room/suite (12)
Bathroom (2)
Hotel & grounds (3)
Business center/function rooms (1)
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Staying in Geylang

Neighborhood Profile
Only a short journey from Singapore’s sparkling and polished city center, Geylang is a world away. Here in one of the least touristy areas of Singapore, visitors are privy to an unfiltered glimpse of Singapore life. On Sunday afternoons, migrant workers gather in Geylang to let off steam after a tough week. At the eastern end of Geylang Road, families and friends happily enjoy picnics. By contrast, at the western end, a more colorful side of Singapore can be seen, as street workers mingle with Sunday revelers in outdoor coffee shops. Take a friend, grab a beer and a local meal (frog porridge, perhaps?), and settle in to enjoy the show.


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