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Somerset Bencoolen

#89 of 305 Hotels in Singapore
Certificate of Excellence
No. 51 Bencoolen Street, Singapore 189630, Singapore
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Somerset Bencoolen
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154 Reviews from our TripAdvisor Community

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Paynesville, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 30, 2015 via mobile

This hotel was fine. Accommodation is expensive everywhere in Singapore and we chose it as it had a 2 bedroom for our family of 5. Location was ok, breakfast that was included in the rate was average and the reception staff weren't overly helpful. The roof top pool was great.

Helpful?
Thank TamaraCaptainsCove
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear TamaraCaptainsCove, Greetings! The management at Somerset Bencoolen is truly sorry you did not have a thoroughly enjoyable stay at our serviced residence. We are deeply concerned to learn about our team's lackluster service and we sincerely apologise for this shortfall. Kindly be assured we shall be investigating your feedback and seek immediate improvements in the areas we are lack... More 

Manila, Philippines
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed September 29, 2015

My family stayed for three nights in this serviced apartment. We got three 1BR units and it worked for us. Here's why: > efficient, accommodating & honest staff (Thanks ELWEN for the prompt replies to our queries prior to our arrival; MORE THANKS to AZLI ISMAIL who brought to the airport the iPad of my 69-year old mother, who left... More 

Helpful?
Thank Sofia_Helena
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear Helena, Greetings from the team at Somerset Bencoolen Singapore! We are delighted our team's service attitude has made your family holiday a memorable and successful one. We are truly grateful for your heartwarming compliments for our Guest Service team members Elwen and Azli as your special mentions for their customer-centric service have brought them much inspiration to continuously walk... More 

Melbourne, Australia
1 review
1 of 5 stars Reviewed September 25, 2015

I booked this hotel for my family based on the photos and description provided on the Wotif website. Wotif rate this as a four star Hotel, the only chance this rates any higher than 1, is when the roof is open. Furthermore, The photos on Wotif have not been updated since the hotel was built, possibly 10 years ago. Don't... More 

Helpful?
Thank Adrian C
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear Adrian C, Greetings! The team at Somerset Bencoolen Singapore truly regrets your recent stay experience at our serviced residence fell short of your expectations. We are very appreciative of your valuable feedback on the defective door handle, stains on the tile and other shortfalls, and we humbly admit these lapses should have been remedied prior to your stay. Please... More 

Perth, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 23, 2015

This apartment hotel was okay but overpriced for what I would consider to be a 3 star hotel. The rooms were quite small with basic amenities. The kitchen and living areas were clean and sufficient, but the bathroom was way below average - no amenities such as shampoo etc - soap on the wall was the only item supplied. The... More 

Helpful?
Thank kiwiabout
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear kiwiabout, Greetings from the team at Somerset Bencoolen Singapore! We deeply regret your family and you did not enjoy your stay at our serviced residence and we are truly sorry for the disappointment caused to you. Please be advised our management has taken note of your valuable feedback and we shall certainly seek improvements in the areas we lack... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 19, 2015

Great service, clean spacious rooms and excellent location. If you plan to stay in Singapore for a few weeks its a match. Suitable for families as has rooftop pool with kids play area. Only minus was the construction site, but it was quiet and just a small minus.

Helpful?
1 Thank peter j
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear peter j, Greetings! Thank you for taking time to write this lovely review on your recent stay at Somerset Bencoolen. The team is delighted you had a great stay at our serviced residence and we sincerely appreciate your generous compliments for our facilities, spacious apartments, central location and in particular our customer-centric service. Your heartwarming words have truly inspired... More 

Perth, Australia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 30, 2015

Sommerset Bencoolen was fantastic my husband and I have just stayed there for one week in a one bedroom apartment on the 12th floor. It was very clean and very well equipped with everything we needed. The staff were exceptional nothing was too much trouble. The pool area was very nice and very well maintained. The breakfast was ok nothing... More 

Helpful?
Thank Julie P
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear Julie P, Greetings from the team at Somerset Bencoolen Singapore! Thank you for writing such a review on your lovely recent stay experience at our serviced residence. All of us are delighted your husband and you had a fantastic stay with us and have found our fully-equipped apartment ideal for your one week’s stay with us. We are truly... More 

Indonesia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 26, 2015 via mobile

Friendly staff Very clean Comfortable with a child and family Near from bugis, Catholic church Food republic and mrt station, a new experience Because around the hotel a lot of old buildings and history, away from the crowd orchard road and mrt station that not many people. calm down

Helpful?
1 Thank Theresia A
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear Theresia A, Greetings! The team at Somerset Bencoolen Singapore is delighted your family and you had a relaxing and enjoyable stay at our serviced residence and your overall stay experience was very good. We are indeed heartened to note you especially liked our location which is located within the civic district yet away from the bustling shopping strip of... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 2, 2015

We got a 2 bedroom serviced apartment and we were happy and contented with our stay. It was more than fully equipped for our needs because we did not use the kitchen and the iron. Bonus to us was the rooftop pool which is a good attraction for a family with big and young kids. Our accommodation cones with buffet... More 

Helpful?
1 Thank GreenNaturalMom
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear GreenNaturalMom, Greetings! The team at Somerset Bencoolen is heartened to learn your family and you were happy with your stay at our serviced residence and were comfortable in our well-equipped apartment. All of us are also happy you enjoyed spending time at our rooftop pool area and we sincerely hope you enjoyed the panoramic view from this area as... More 

Wangaratta, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 23, 2015

Singapore's Sommerset Bencoolen is up there with one of the very best hotels I have ever stayed at! Trust me, I have travelled quite a bit in my lifetime and some of the classiest hotels should take a note of how this hotel operates. We are a family of four and were...to say the least..very pleased with the 2 bedroom... More 

Helpful?
3 Thank Tanya C
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear Tanya C, Greetings! The team at Somerset Bencoolen is elated your family and you enjoyed every aspect of your stay with us. We simply cannot thank you enough for describing our serviced residence as excellent and we are greatly honoured especially when we note you have travelled widely and stayed in some of the classiest hotels during your travels.... More 

Level Contributor
7 reviews
5 hotel reviews
4 of 5 stars Reviewed July 15, 2015

We (me and my wife) stayed for about 2 months in Somerset Bencoolen. We chose this as it was close to my office (in esplanade). The positives are location, it is super convenient. Close to Little India, CBD, a couple of good vegetarian restaurants. The place in itself is quite old and while we stayed, there was construction going on,... More 

Helpful?
Thank Ankit B
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear Ankit B, Greetings! The team at Somerset Bencoolen Singapore sincerely thanks for taking the time to share your 2 months’ stay experience at our serviced residence and we are gratified to note your wife and you had a comfortable stay with us. We are truly sorry if the ongoing construction works for the Downtown subway station and the closure... More 

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