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Somerset Bencoolen

#87 of 305 Hotels in Singapore
Certificate of Excellence
No. 51 Bencoolen Street, Singapore 189630, Singapore
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1 room 1 adult
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Somerset Bencoolen
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153 Reviews from our TripAdvisor Community

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Perth, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Stayed over the (Western) New Year period and it was a fantastic stay. The staff and service was amazing! We had a two bedroom apartment and aside from an ensuite ceiling that needed a little smoothing over, the room was very comfortable and perfectly cleaned. During the peak weekend (just after New Year's) the breakfast room was extremely busy but... More 

Helpful?
Thank Rickbigc
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We decided last minute to enjoy the new year in Singapore and our favorites hotel was fully booked. A friend, expert on Singapore, mentioned this hotel which has a two bedroom apartment suitable for my family of 4 and centrally located. It was a very good recommendation. The family apartment was ample with a living room which included a sofa,... More 

Helpful?
Thank Octaviosky
Jakarta, Indonesia
Level Contributor
53 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here just last week for my 3 days business visit to SG. This is my first experience staying in a serviced residence setup hence I was surprised to see the large size of the room and the complete facilities it provided. Service from the checkin has been well, with no one greeting you for the decent breakfast though as... More 

Helpful?
Thank iniferry
Cynthia L, Guest Relations Manager at Somerset Bencoolen, responded to this review

Dear iniferry, Greetings from the team at Somerset Bencoolen! We are delighted you have been pleasantly surprised with the size of your apartment and facilities of our serviced residence. We are truly appreciative and heartened to note you recommend our serviced residence as the premium lodging for families and we sincerely thank you for your kind compliments. As you may... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 25, 2015 via mobile

We are still checked it at the moment and so far experience has been great!!! Hotel is clean, elevators are fast, staff is great, location is the bomb! It only cost $5 for a taxi to Marina Bay and $9 to sentosa! Our family is having a wonderful time at this hotel, beside from being spacious the aircon at this... More 

Helpful?
2 Thank Katia P
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear Katia P, Greetings from the team at Somerset Bencoolen! We are delighted your family and you are enjoying your stay at our serviced residence and we truly thank you for taking time to write this lovely review during your stay with us. You simply cannot imagine how much we value your kind feedback as it shows us you are... More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 21, 2015

Good svc apt for family with kitchen and common laundry Close proximity to orchard rd Fast and stable nternet service - usable for work. Much better in comparison to other place like Novotel Clark Quay which has a CRAP SLOW internet service. Room needs paint and furniture refresh Better when MRT build out is finished. Noise and dust outside at... More 

Helpful?
1 Thank Samuel Y
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear Samuel Y, Greetings from the team at Somerset Bencoolen! We are delighted you family and you enjoyed your stay at our serviced residence and you have found staying in our spacious apartment ideal for your family holidays. Thank you for your valuable feedback on the condition of our apartments and we would like to assure you we shall be... More 

1 review
4 of 5 stars Reviewed November 15, 2015 via mobile

This is a nice hotel and apartment. I stayed here for 3 nights. My husband and i had a lovely stay here. We had a one bed room. The room is nice and well designed. Since came the room, we had a surprise with wine and beautiful deco for honeymoon. Breakfast was ok. Not many choices for Vietnamese. Staff is... More 

Helpful?
Thank Scarlet24390
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear Scarlet24390, Greetings from your friendly team at Somerset Bencoolen! Once again, all of us congratulate your husband and you on your recent wedding and we wish you a lifetime of happiness and love. We sincerely thank you for choosing our serviced residence as your choice lodging on your honeymoon in Singapore and we are delighted you had a lovely... More 

Ljubljana, Slovenia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 5, 2015

Since years we stayed at Somerset Orchard - primarily due to proximity of Orchard road. Fololowed reviews of Somerset Bencoolen for years, too - basically avoided it due to online comments about road works in front of the hotel. However, this time I anyway decided for Somerset Bencoolen as the Somerset Orchard was just too expensive while we enjoy the... More 

Helpful?
3 Thank DPTraveler15
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear DPTraveler15, Greetings! Thank you for taking time to write this lovely review on your recent stay with us. The team at Somerset Bencoolen is delighted you decided to stay at our serviced residence and we are now your choice accommodation in Singapore. It is indeed heartening to learn our service, facilities, and products have exceeded your expectations and our... More 

aus
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 31, 2015

Recently stayed at Somerset Bencoolen as 2 adults 2 children & had a fantastic time. After reading some of the previous comments I was starting to become a little apprehensive but I'm not sure if these people are talking about the same hotel. Location wise it was great as we were able to walk to most places we wanted to... More 

Helpful?
Thank klnaus
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear klnaus, Greetings from your friendly team at Somerset Bencoolen! We are delighted you followed your instincts and chose our serviced residence for your choice lodging on your recent family holiday in Singapore and you had a perfect stay experience with us. All of us are indeed heartened to note you enjoyed all aspects of your stay and nothings inspires... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 7, 2015

The place is average, rooms are small and basic. The biggest issue is cleanliness. The rooms are not kept clean and sometimes I was forced to point the same to housekeeping. Breakfast too is very basic with no changes in menu :).

Helpful?
1 Thank Smita T
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear Smita T, Greetings! The team at Somerset Bencoolen Singapore deeply regrets you did not enjoy your stay at our serviced residence. We are truly sorry for the lackluster Housekeeping standard and we would like to assure you an immediate investigation will be carried out. Thank you for your valuable feedback as it allows us to seek improvements and monitor... More 

Paynesville, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 30, 2015 via mobile

This hotel was fine. Accommodation is expensive everywhere in Singapore and we chose it as it had a 2 bedroom for our family of 5. Location was ok, breakfast that was included in the rate was average and the reception staff weren't overly helpful. The roof top pool was great.

Helpful?
Thank TamaraCaptainsCove
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear TamaraCaptainsCove, Greetings! The management at Somerset Bencoolen is truly sorry you did not have a thoroughly enjoyable stay at our serviced residence. We are deeply concerned to learn about our team's lackluster service and we sincerely apologise for this shortfall. Kindly be assured we shall be investigating your feedback and seek immediate improvements in the areas we are lack... More 

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