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Somerset Bencoolen

#64 of 300 Hotels in Singapore
Certificate of Excellence
No. 51 Bencoolen Street, Singapore 189630, Singapore
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Somerset Bencoolen
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Ranked #64 of 300 Hotels in Singapore
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
Tanya C Wangaratta, Australia
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134 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wangaratta, Australia
5 of 5 stars Reviewed 1 week ago NEW

Singapore's Sommerset Bencoolen is up there with one of the very best hotels I have ever stayed at! Trust me, I have travelled quite a bit in my lifetime and some of the classiest hotels should take a note of how this hotel operates. We are a family of four and were...to say the least..very pleased with the 2 bedroom... More 

Was this review helpful? Yes
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear Tanya C, Greetings! The team at Somerset Bencoolen is elated your family and you enjoyed every aspect of your stay with us. We simply cannot thank you enough for describing our serviced residence as excellent and we are greatly honoured especially when we note you have travelled widely and stayed in some of the classiest hotels during your travels.... More 

Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We (me and my wife) stayed for about 2 months in Somerset Bencoolen. We chose this as it was close to my office (in esplanade). The positives are location, it is super convenient. Close to Little India, CBD, a couple of good vegetarian restaurants. The place in itself is quite old and while we stayed, there was construction going on,... More 

Was this review helpful? Yes
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear Ankit B, Greetings! The team at Somerset Bencoolen Singapore sincerely thanks for taking the time to share your 2 months’ stay experience at our serviced residence and we are gratified to note your wife and you had a comfortable stay with us. We are truly sorry if the ongoing construction works for the Downtown subway station and the closure... More 

Perth, Australia
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were looking for accommodation in Singapore at a reasonable price for our family of four. This is not as easy as it sounds since a lot of hotel websites often cite a room price for a couple even when children are specified in the search. We found Somerset Bencoolen on Hotels Combined and were impressed by the two bedroom... More 

Was this review helpful? Yes
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear Andrew U, Greetings from the team at Somerset Bencoolen Singapore! Thank you for taking the time to write such a detailed and lovely review on your recent stay experience at our serviced residence. We are very happy to note your family and you enjoyed your stay with us and have found our residence as the ideal holiday accommodation for... More 

Makati, Philippines
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 27, 2015

Stayed here 3 nights, the rooms were very clean and the kitchen was a great alternative for eating outside. Just know that there is construction ongoing in front of Bencoolen street so if you are being dropped off it will be in their parking area. I was very happy with my stay at Somerset Bencoolen, although one thing that stopped... More 

Was this review helpful? Yes
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear Schroeder526299, Greetings from the team at Somerset Bencoolen Singapore! We are delighted your family and you were happy staying at our serviced residence and have found our central location to be most convenient. We sincerely regret to note you did not enjoy our Continental Breakfast selection and we are truly sorry this detracted you from having a thoroughly enjoyable... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 16, 2015

This is a slightly late review. We stayed here in December 2013. The rooms are good and fully functional for a family. The kitchenette is basic but well suited if you need to cook for your baby,etc (like I did) The breakfast is largely continental on most days and quite good. Overall I enjoyed a month long stay. Location is... More 

Was this review helpful? Yes
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear Rachana S, Greetings from the team at Somerset Bencoolen Singapore! Thank you for taking time to write such a lovely review on your stay experience at our serviced residence. We are truly delighted to note your family and you had a comfortable and enjoyable stay with us. We are indeed happy to note you found our fully-equipped apartment to... More 

Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 24, 2015

We have a family of 5 and arrived after midnight from a long flight. The staff were impeccable even at this time of night. Super friendly from the moment we arrived to the moment we left. Nothing was too much effort for the staff and they were prompt with any issue or assistance. The rooms were more than pleasant. Comfortable,... More 

Was this review helpful? Yes 1
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear Glenda_3, Greetings from the team at Somerset Bencoolen Singapore! We are delighted your family and you had a wonderful stay with us and exhilarated to note your strong affirmation that you will definitely stay with us again on your next trip to Singapore! All of us simply love hearing this as it shows that you had a memorable and... More 

Colombo, Sri Lanka
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed April 15, 2015

The construction did not bother us as we are on a higher floor. The service was excellent and prompt. Breakfast was good but could improve. Transportation is within walking distance to anywhere in Singapore. There is a fantastic dim sum and Mexican restaurant nearby.

Was this review helpful? Yes
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear Roshan K, Greetings! The team at Somerset Bencoolen Singapore is delighted that you had a great stay with us and have found our central location to be ideal for your recent holiday in Singapore. We truly appreciate your lovely compliments for our team’s customer-centric service. Please be assured that your inspiring compliments have brought much cheer to each and... More 

Clare
Level Contributor
105 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed April 13, 2015

We booked a two bed apt for five of us. There was a King size bed and a double bed. One of our kids ended up sleeping on the sofa for three nights. I assumed when the hotels website Agoda took the booking for 5 of us that there would be beds for 5. Anyhow it worked out fine. The... More 

Was this review helpful? Yes 1
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear Sinead C, Greetings from the team at Somerset Bencoolen Singapore! Thank you for taking the time to share your stay experience at our serviced residence on Tripadvisor. We sincerely regret to note that your family and you experienced some confusion with your reservations via one of our external overseas travel agencies. Kindly allow us to clarify that the 2-bedroom... More 

Doha
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 1, 2015

The Positive: 1. Size: We booked the two bedroom apartment for our family of four (two teenagers). The apartment was very roomy. It had two bedrooms and two bathrooms. Each bedrooms had a queen bed. We liked the size of the room. There was a living area and a kitchen area too. We did not use the kitchen area but... More 

Was this review helpful? Yes
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear TranHungDao, Greetings! The team at Somerset Bencoolen Singapore sincerely thanks you for sharing your recent stay at our serviced residence and for writing this detailed review on Tripadvisor. All of us are very happy that your family and you had a comfortable stay in our spacious and fully equipped 2-bedroom apartment. We are also truly appreciative of your many... More 

Shenzhen, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 31, 2015

It is a service apartment with kitchen and all the staff. My baby boy got fever when he arrive Singapore and this hotel provide us a great place to take a rest. We could cook the baby food in the kitchen, and the hotel also provide a lot of instrument for children. Our family love it.

Was this review helpful? Yes
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear Danny Z, Greetings from the team at Somerset Bencoolen Singapore! First and foremost, all of us sincerely hope that your son has fully recovered from his recent ailment during your holiday in Singapore and we wish him the very best in health. We are delighted that your family loved your stay at our serviced residence and our fully equipped... More 

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