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Somerset Bencoolen

#53 of 300 Hotels in Singapore
Certificate of Excellence
No. 51 Bencoolen Street, Singapore 189630, Singapore
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Somerset Bencoolen
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Ranked #53 of 300 Hotels in Singapore
Certificate of Excellence
A recent review
3 of 5 stars reviewed today
Schroeder52699 Makati, Philippines
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128 reviews from our community

Traveler rating
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    13
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    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Makati, Philippines
Contributor
16 reviews 16 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed today NEW

Stayed here 3 nights, the rooms were very clean and the kitchen was a great alternative for eating outside. Just know that there is construction ongoing in front of Bencoolen street so if you are being dropped off it will be in their parking area. I was very happy with my stay at Somerset Bencoolen, although one thing that stopped... More 

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Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This is a slightly late review. We stayed here in December 2013. The rooms are good and fully functional for a family. The kitchenette is basic but well suited if you need to cook for your baby,etc (like I did) The breakfast is largely continental on most days and quite good. Overall I enjoyed a month long stay. Location is... More 

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Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear Rachana S, Greetings from the team at Somerset Bencoolen Singapore! Thank you for taking time to write such a lovely review on your stay experience at our serviced residence. We are truly delighted to note your family and you had a comfortable and enjoyable stay with us. We are indeed happy to note you found our fully-equipped apartment to... More 

Melbourne, Australia
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We have a family of 5 and arrived after midnight from a long flight. The staff were impeccable even at this time of night. Super friendly from the moment we arrived to the moment we left. Nothing was too much effort for the staff and they were prompt with any issue or assistance. The rooms were more than pleasant. Comfortable,... More 

Was this review helpful? Yes
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear Glenda_3, Greetings from the team at Somerset Bencoolen Singapore! We are delighted your family and you had a wonderful stay with us and exhilarated to note your strong affirmation that you will definitely stay with us again on your next trip to Singapore! All of us simply love hearing this as it shows that you had a memorable and... More 

Colombo, Sri Lanka
Contributor
19 reviews 19 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 15, 2015

The construction did not bother us as we are on a higher floor. The service was excellent and prompt. Breakfast was good but could improve. Transportation is within walking distance to anywhere in Singapore. There is a fantastic dim sum and Mexican restaurant nearby.

Was this review helpful? Yes
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear Roshan K, Greetings! The team at Somerset Bencoolen Singapore is delighted that you had a great stay with us and have found our central location to be ideal for your recent holiday in Singapore. We truly appreciate your lovely compliments for our team’s customer-centric service. Please be assured that your inspiring compliments have brought much cheer to each and... More 

Clare
Top Contributor
105 reviews 105 reviews
18 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed April 13, 2015

We booked a two bed apt for five of us. There was a King size bed and a double bed. One of our kids ended up sleeping on the sofa for three nights. I assumed when the hotels website Agoda took the booking for 5 of us that there would be beds for 5. Anyhow it worked out fine. The... More 

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Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear Sinead C, Greetings from the team at Somerset Bencoolen Singapore! Thank you for taking the time to share your stay experience at our serviced residence on Tripadvisor. We sincerely regret to note that your family and you experienced some confusion with your reservations via one of our external overseas travel agencies. Kindly allow us to clarify that the 2-bedroom... More 

Doha
Contributor
12 reviews 12 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 1, 2015

The Positive: 1. Size: We booked the two bedroom apartment for our family of four (two teenagers). The apartment was very roomy. It had two bedrooms and two bathrooms. Each bedrooms had a queen bed. We liked the size of the room. There was a living area and a kitchen area too. We did not use the kitchen area but... More 

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Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear TranHungDao, Greetings! The team at Somerset Bencoolen Singapore sincerely thanks you for sharing your recent stay at our serviced residence and for writing this detailed review on Tripadvisor. All of us are very happy that your family and you had a comfortable stay in our spacious and fully equipped 2-bedroom apartment. We are also truly appreciative of your many... More 

Shenzhen, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 31, 2015

It is a service apartment with kitchen and all the staff. My baby boy got fever when he arrive Singapore and this hotel provide us a great place to take a rest. We could cook the baby food in the kitchen, and the hotel also provide a lot of instrument for children. Our family love it.

Was this review helpful? Yes
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear Danny Z, Greetings from the team at Somerset Bencoolen Singapore! First and foremost, all of us sincerely hope that your son has fully recovered from his recent ailment during your holiday in Singapore and we wish him the very best in health. We are delighted that your family loved your stay at our serviced residence and our fully equipped... More 

Perth
Contributor
13 reviews 13 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 27, 2015

When booking our 2 bedroom deluxe apartment, and on check in, we requested a high floor, away from the lifts and away from the construction. We were placed in room 606, at the very end of the corridor, away from the lifts; however, due to high occupancy, we were on the 6th floor, facing the construction. I understand that not... More 

Was this review helpful? Yes 1
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear TravellingSandgroper, Greetings! Thank you for taking time to write such a detailed review on your recent stay at Somerset Bencoolen Singapore. The team is delighted that you had a good stay with us and you have been very happy to have stayed at our serviced residence. We sincerely apologise for being unable to accede to your request for an... More 

brisbane
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 24, 2015

This is not a "wow" hotel, but had everything you need to be safe, comfortable and well located. I wouldn't have really changed anything! The location is great with access to MRT (2 stations easy access) and walking distance to Bugis Street, Singapore Museum and Fort Canning Park for example. We caught the MRT to and from the airport very... More 

Was this review helpful? Yes
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear cravingescape, Greetings from the team at Somerset Bencoolen Singapore! Thank you for taking time to write this detailed and honest review. All of us are delighted that your family and you had a fabulous time at our serviced residence and our 2-bedroom apartment was the great accommodation choice for your recent holiday in Singapore. We are truly appreciative of... More 

Perth
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed March 17, 2015

My wife and I and 2 year old son stayed at the Somerset Bencoolen for 10 nights at the beginning of March and we found the stay very suitable to our needs – most of the time. Firstly about the noise from the construction, we requested when booking that we would like a deluxe room up high and facing the... More 

Was this review helpful? Yes 1
Cynthia L, Manager at Somerset Bencoolen, responded to this review

Dear Aycs, Greetings! Thank you for taking time to write such a detailed review on your recent stay experience at Somerset Bencoolen Singapore. The team sincerely apologises for our inability to accede to your request for an apartment away from the nearby subway construction works, due to our occupancy situation; which unfortunately caused a slight impact on your overall stay... More 

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