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Carlton City Hotel Singapore

#40 of 301 Hotels in Singapore
Certificate of Excellence
1 Gopeng Street, Singapore, Singapore
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1 room 1 guest
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Carlton City Hotel Singapore
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739 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
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English first
  • All months
    (739)
  • Mar-May only
    (195)
  • Jun-Aug only
    (221)
  • Sep-Nov only
    (165)
  • Dec-Feb only
    (158)
All months
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed today NEW

We enjoyed our stay at the Carlton City Hotel. Centrally located to the train station making it easy to visit the various parts of Singapore. Also just a short cab ride to Sentosa Island. Staff are very lovely and the cafe makes great coffee! Highly recommended

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Makati, Rizal, Philippines
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Room is spacious, reception, concierge service very friendly and helpful. Lounge is nice but access is limited. Access to shops, a market, malls and Chinatown is very easy. Lots of choices for dining.

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Hong Kong, China
1 review
5 of 5 stars Reviewed 3 days ago NEW

Very nice hotel with convenient location near the MRT station. Good service with nice staff. Try to fit our need to arrange the 2 room for us. Room size is large with a big bathroom. Reasonable price with free mini bar, free wifi.

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A TripAdvisor Member
4 of 5 stars Reviewed 4 days ago NEW

I really enjoyed my stay at the hotel! Friendly staff, neat room! Reliable wifi! And excellent service. The hotel location is super awesome. Close to the station and lots of nice places to see! I would stay there again anytime! Breakfast can be varied, it was the same everyday. Complimentary drinks in the executive suite made my stay special!

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CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review

Dear A TripAdvisor Member, Thank you for posting your review! We are glad to hear that the services rendered were excellent and that you've enjoyed the Carlton City hospitality. We hope to see you again soon! Carlton City Hotel Singapore More 

Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Give this place a miss if you are doing a staycation. Room is clean but relatively small. Customer service was not great. They don't even have ice bucket for wine bottle. Location is good thou, just within walking distance from tanjong pagar mrt.

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CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review

Dear Meteortide, Thank you for your review. It is disappointing to note that our service standards were not up to your standards. Allow us to apologise for the hotel’s failure to meet your expectations. We do hope to be able to welcome you back again in the future. Carlton City Hotel Singapore More 

Hong Kong, China
Level Contributor
86 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very nice, modern, new hotel in the city of Singapore. I particularly liked their bathroom fixtures, which were very sleek (see photos). The room was not large, but adequate. Wifi was good and consistent. Hotel provides bottled water, tea and coffee making facilities, mini bar, but NO in room dining. A couple of areas of improvement: bed sheets were slightly... More 

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CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review

Dear xksb, Thank you for sharing your feedback with us. We are glad that you enjoyed your stay with us, especially with the room facilities and complimentary unlimited WiFi access. We note your comments regarding bathroom amenities and offer our apologies that they were not up to your expectations. We will certainly keep your comments in mind when we review... More 

Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed here for 3 nights, fairly good. - 3 mins walk to MRT station - next to supermarket (fair price) - bus #80, #145 nearby can take to most of the tourist spot - my request for high floor has really been taken in account (frankly,I seldom really got high floor even I request it in other hotels) But,... More 

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CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review

Dear PIGPIGHK, Thank you for your review on TripAdvisor. We are pleased to note that you have enjoyed your stay with us. Do accept our apologies on the matter of housekeeping, we will make sure that such recurrences will be minimised. We hope you will be back with us again when you next visit Singapore. Carlton City Hotel Singapore More 

Sunshine Coast, Australia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Good location, close to MRT and Chinatown. Comfortable newish hotel. Good service. Convenient for a couple of nights stopover. Comfortable bed and great service. We've stayed at other more expensive hotels in Singapore, this was their equal.

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CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review

Dear SunCoaster, Thank you for the 5-star review! We are happy to hear that the location and locale were convenient for you and hope you had a wonderful time exploring this part of the sunny island. When you visit Singapore again, we will be looking forward in welcoming you back to the hotel. Carlton City Hotel Singapore More 

Surabaya, Indonesia
Level Contributor
85 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has a very strategic location, located near Tanjong Pagar MRT Station (via exit A), and we just need to walk approximately 150 meters (+/- 3.5 minutes) from this MRT station. The rooms are spacious and comfortable, quite & nice. Near this location many restaurant Japanese and Korean (walking about 100 meter across the garden besides this hotel), as... More 

Was this review helpful? Yes 1
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review

Dear Timmy_Tjondro, Thank you for your posting your review. The hotel's location within Singapore's business district has been easily accessible and convenient for many of our guests. We are glad you're one of them! We note your comments regarding the service standards, we will certainly keep your comments in mind. We hope to see you again soon! Carlton City Hotel... More 

HK
Level Contributor
45 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

The location is very convenient esp. when you rely on MRT a lot. It is always a few stations away from the major tourist spots like Marina Bay Sands, Gardens by the Bay, Chinatown, Maxwell Market, etc. You can also walk there. But the breakfast area is too small for this large hotel with so many visitors. I think the... More 

Was this review helpful? Yes
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review

Dear keungkeung, Thank you for taking the time to post the review. We are pleased to note that the location has been convenient for you, its a sentiment shared by many of our guests. Do accept our apologies for the observations mentioned, the hotel will monitor this very closely to minimise such recurrences. We look forward in having you back... More 

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