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Capri by Fraser Changi City

#36 of 300 Hotels in Singapore
Certificate of Excellence
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3 Changi Business Park Central 1, Singapore 486037, Singapore
Best prices for: 1 room 1 guest
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Capri by Fraser Changi City
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Capri by Fraser Changi City
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528 reviews from our community

Traveler rating
    257
    205
    41
    12
    13
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
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  • All months
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  • Mar-May only
    (131)
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Singapore, Singapore
Contributor
16 reviews 16 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Reason for Stay: Had to attend a conference in Expo Arrival Experience: We checked in at around 6p.m. and we were greeted by a Malay female staff. Someone must have stolen her smile because she has none. We tried looking for it when we asked for our IDs but we didn't find it. We tried looking for it again when... More 

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Long Island, NY
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I've stayed in Singapore in a harbor hotel before, but decided to book at the Capri because this trip was all about business, with meetings primarily at the Singapore Expo / Max Atria. I was extremely happy with this hotel. It is completely modern and attractive. The rooms are spacious (there was lots of closet space, including a bench for... More 

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Lee_Vernon, General Manager at Capri by Fraser Changi City, responded to this review

Dear mlangholz, We thank you for sharing about your stay at Capri by Fraser and we are glad that you had enjoyed your stay with us. We are delighted that the design of our room and the variety of our facilities had made a difference to your stay. We thank you for choosing to stay with us and we look... More 

Chennai (Madras), India
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 5 days ago NEW

Stayed here during my short Business trips to Singapore between Jan and March 2015... Perfect location as it is close to the Office area, MRT network and adjacent to Changi City Point mall (lot of F&B options)... Nice reception area, Clean comfortable rooms with kitchenette... Good view of aeroplanes coming down for landing and take off from close range (Rooms... More 

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Lee_Vernon, General Manager at Capri by Fraser Changi City, responded to this review

Dear Bharath_K79, We thank you for sharing about your stay at Capri by Fraser and we are glad that you had enjoyed your stay with us. We are delighted that our location and the design of our room had made a difference to your stay. We thank you for choosing to stay with us and we look forward to welcoming... More 

Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Stayed here for 2 nights in October 2014. Room: Fully equipped room and comes with a terrace with a hammock. Room was spacious and spotless. However, the terrace was rather dirty and one could tell that the cleaners did not spend a lot of effort there. Some used bottles were seen lying around and the hammock was dusty that I... More 

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Lee_Vernon, General Manager at Capri by Fraser Changi City, responded to this review

Dear KennethS2015BTB, We thank you for sharing about your stay at Capri by Fraser and we are glad that you had enjoyed your stay with us. We apologize that the terrace cleanliness did not meet your expectation. Due to the MRT construction adjacent to the rooms, it has been a challenge keeping the terraces clean. Nonetheless, our team is still... More 

Petaling Jaya, Malaysia
Contributor
17 reviews 17 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had very specific wants during our trip: a very clean room with a working kitchenette, walkable-distance supermarket, a variety of food places, and entertainment for children. Capri by Fraser was able to offer everything, partly thanks to the medium-sized but adequate mall connected to the hotel. This was our 3rd time there, and it hasn't disappointed so far. We... More 

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Lee_Vernon, General Manager at Capri by Fraser Changi City, responded to this review

Dear DoreenTMA, We thank you for sharing about your stay at Capri by Fraser and we are glad that you had enjoyed your stay with us. We are delighted that our laundry facility and our proximity to Changi City Point had made a difference to your stay. ' We thank you for choosing to stay with us and we look... More 

Contributor
14 reviews 14 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Just stayed there and loved this hotel for a beautiful Weekend stay! Surrounded by a mall and MRT as well! Glad to see Uniqlo coming next month ! The services from front desk was excellent esp Zaini, who is always smiling. the room was great and deco nice and cosy! Microwave to Heat up Foods if needed ! Size of... More 

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Lee_Vernon, General Manager at Capri by Fraser Changi City, responded to this review

Dear RayHua, We thank you for sharing about your stay at Capri by Fraser and we are glad that you had enjoyed your stay with us. We look forward to welcoming you back soon. Yours sincerely, Vernon Lee General Manager Capri by Fraser More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Location: Accessible and private location cause its not in the heart of town. Room: Fantastic! my favourite feature is the projector or blind that can separate the bed from the " living room " Its fully equipped, nothing to complain about. The Swimming pool & Sauna: Was enjoyable, My girls and I love the Sauna! and the public toilet too.... More 

Was this review helpful? Yes 1
Lee_Vernon, General Manager at Capri by Fraser Changi City, responded to this review

Dear HimaMarlina, We thank you for sharing about your stay at Capri by Fraser and we are glad that you had enjoyed your stay with us. We are delighted that our Malin + Goetz toiletries had made a difference to your stay. We are also excited that our room design and facilities had enhanced your stay. We thank you for... More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

Wanted to retreat away from the city for a short getaway and Capri by Fraser is a good choice. Very family-friendly, good service staff and good facilities. The room made good use of the space and comes with a kitchenette with pans and cooking ware. Very clean room facing the pool. They have dvds for rental, free bicycles for rent... More 

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Lee_Vernon, General Manager at Capri by Fraser Changi City, responded to this review

Dear thechoyalicious, We thank you for sharing about your stay at Capri by Fraser and we are glad that you had enjoyed your stay with us. We are delighted that the design of our room and the variety of our facilities had made a difference to your stay. We thank you for choosing to stay with us and we look... More 

Singapore
Contributor
11 reviews 11 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

By far the worst customer service you can get in a Singapore hotel. From the moment i did the booking via email, bad customer service was apparant in the email response exchanged. Queries were not answered, emails were not replied and a confirmation wasn't given, even after i went down to Capri to provide my credit card details. When we... More 

Was this review helpful? Yes
Lee_Vernon, General Manager at Capri by Fraser Changi City, responded to this review

Dear qookie, We thank you for sharing about your stay at Capri by Fraser and we apologized that we fail to meet your expectation. We would like to follow up on your experience to prevent similar occurence and would appreciate if you can contact our Executive Assistant Manager at suzanna.chan@capribyfraser.com. We thank you for choosing to stay with us and... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My wife and I had been choosing Capri as our top staycation choice. However over the years we have observed the declining standard of service. The last straw was during our recent stay. We wanted extra pillows and called the Housekeeping Department. However after umpteen attempts, no staff picked up the phone. We were informed that the Housekeeping Department has... More 

Was this review helpful? Yes
Lee_Vernon, General Manager at Capri by Fraser Changi City, responded to this review

Dear coolpica, We thank you for sharing about your stay at Capri by Fraser and we apologize that we did not meet your expectation on this stay. We will surely look into our process to ensure that our guest's needs are met and how we can improve on our maintenance and cleaning program. We thank you for choosing to stay... More 

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