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Somerset Orchard Singapore

160 Orchard Road | #06-01 OG Orchard Point (Entrance via Koek Road), Singapore 238842, Singapore
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Somerset Orchard Singapore
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158 Reviews from our TripAdvisor Community

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Dubai, United Arab Emirates
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

We took a family trip to Singapore in Dec 2015. We stayed at a 2 bedroom apartment at Somerset Orchard. It had 2 bathrooms and a full kitchen. But it was very worn out and not renovated since many years. The paint and tiles were all chipped. Tge wooden flooring made too much noise. The shower handle in the bathroom... More 

Helpful?
1 Thank tabskhal6
Australia
Level Contributor
47 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We changed from another hotel prior to our stay as Somerset had new year deals for this hotel and others. As others have said, whilst the location on Orchard Parade is good, the hotel is old and showing much signs of wear n tear. The rooms are functional. We had a 1 bedroom apartment. Small, bathroom small also. Compared to... More 

Helpful?
1 Thank ColinX100
Cynthia L, Guest Relations Manager at Somerset Orchard Singapore, responded to this review

Dear ColinX100, Greetings from the team at Somerset Orchard! We deeply regret to note your family and you did not enjoy your stay at our serviced residence and we sincerely apologise for the disappointment caused to you. Please be assured we truly value your feedback and we shall be seeking improvements in the areas you have kindly highlighted. We are... More 

Townsville, Australia
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed January 6, 2016 via mobile

I stay at Somerset or Ascott wherever l can. Usually it is very good having a family and book a 2 bedroom Self Contained apartment. I would love to say it was 1/2 decent but l can't !. The 2 bedroom only fits 3 people. The apartments are outdated and rough, with marks on walls, benches and cupboards need attending... More 

Helpful?
Thank Eighteights
Cynthia L, Guest Relations Manager at Somerset Orchard Singapore, responded to this review

Dear Eighteights, Greetings from the management of Somerset Orchard! First and foremost, we sincerely thank you for your continued support for The Ascott Limited’s serviced residences. We deeply regret to note you have been disappointed with your recent stay at our serviced residence and we sincerely apologise for the disappointment caused to you. We are truly thankful for your valuable... More 

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Surabaya, Indonesia
Level Contributor
125 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed January 3, 2016

Incredible past experience when I stay at Ascott Service Apartment Kuala Lumpur, cause I chose to stay at Somerset Service Apartment Singapore, which has the same management. But beyond a doubt, stay at Somerset Service Apartment Singapore, for me and families left a very bad impression. The problems began on the first day of our stay, when our room Air... More 

Helpful?
2 Thank Timmy_Tjondro
Cynthia L, Guest Relations Manager at Somerset Orchard Singapore, responded to this review

Dear Timmy_Tjondro, Greetings from the management of Somerset Orchard! We deeply regret to learn you did not enjoy your stay at our serviced residence. We sincerely apologise for the inconvenience caused to your family and you by inopportune incidents you experienced and for our Guest Service team members’ lackluster customer handling skills. We humbly admit our team members should have... More 

Perth, Australia
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed January 2, 2016 via mobile

We stayed in a 2 bedroom, 2 bathroom apartment over the Christmas period. Good points: -Excellent location on Orchard Road, very close to shopping centers and easy to catch taxis -Spacious living area -Toddlers playroom is good for families with young kids Bad points: -Apartment is very dated. The furniture and decor is old fashioned and does not look like... More 

Helpful?
Thank Lacey082
Cynthia L, Guest Relations Manager at Somerset Orchard Singapore, responded to this review

Dear Lacey082, Greetings from your team at Somerset Orchard! Thank you for taking time to write such a detailed review on your recent stay at our serviced residence. All of us are truly sorry your family and you did not fully enjoy your stay with us and we sincerely apologise for the disappointment caused to you. Please be assured we... More 

Manila, Philippines
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 1, 2015 via mobile

Location is excellent (less than two minutes away from bustling Orchard Road), but amenities are not comparable with other Somerset properties (e.g. Bangkok, Shanghai, Beijing). The 10 story, serviced residence is accessed via a small door on a side street (Koek Road). The check in/reception counter on the sixth floor has a small sitting parlor for a lobby. The adjoining... More 

Helpful?
1 Thank kys730
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear kys730, Greetings! The team at Somerset Orchard deeply regrets you did not enjoy your overall stay experience at our serviced residence and we are sincerely sorry for falling short of your expectations. All of us are truly appreciative of your valuable feedback and we would like to assure you our management is currently embarking on improvement plans for this... More 

Dhaka City, Bangladesh
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 20, 2015 via mobile

Experienced with a very poor stay there with no such service. The air conditioning system was poor and the staff and specially the Breakfast is horrible with such payment around Sin Dollar 250.... will never stay there again in next visits... very worse experience so far during travel

Helpful?
Thank mdashrafh2015
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear mdashrafh2015, Greetings! The team and management of Somerset Orchard deeply regret you did not enjoy your stay at our serviced residence. We are truly sorry for the disappointment caused to you by our shortfalls. Please be assured we shall be investigating your valuable feedback and seek immediate improvements in the areas we lack. Additionally, we would like to assure... More 

Kuala Lumpur, Malaysia
Level Contributor
80 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed October 24, 2015

Spent 4D3N at this hotel with family during my business trip to Singapore in October 2015 : 1. Location is excellent 2. Wifi is free and fast 3. Room is spacious and clean 4. Washing machine with dryer is good 5. Bedroom is comfortable except the air cond a bit noisy but still under acceptable level 6. Toilet is good... More 

Helpful?
2 Thank Small_BuG_123
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear Small_BuG_123, Greetings from your friendly team at Somerset Orchard! Thank you for taking time to write such a detailed review on your recent stay experience at our serviced residence and we are delighted you have found your stay to be of very good value. All of us are heartened to note you enjoyed most aspects of your stay with... More 

Australia
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 20, 2015 via mobile

My husband and I stayed here for 2 nights, we now wish we stayed longer , great location ) When we were doing our research for accommodation (we wanted to stay near Orchard Road) everything was very expensive, this establishment came in at a good price and just off Orchard Road, it has a small kitchenette, washer/dryer, dining area, lounge... More 

Helpful?
2 Thank Rosswendy
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear Rosswendy, Greetings! The team at Somerset Orchard is delighted you chose our serviced residence for your recent holiday in Singapore and your stay experience with us has exceeded your expectations. We are heartened to note your husband and you felt so comfortable in our spacious Studio apartment and enjoyed all aspects of your stay that you are already planning... More 

Port Douglas
Level Contributor
121 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed October 17, 2015

I stayed 4 nights in a studio apartment on the top floor, as recommended by TripAdvisor reviewers. That was a correct call. Also the request to face orchard Road was great as the views were good and the windows opened to allow fresh air in. I did ask in my booking on the Ascott website for these outlook options and... More 

Helpful?
2 Thank Jason M
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear Jason M, Greetings from the team at Somerset Orchard! Thank you for taking time to share your recent stay experience on Tripadvisor. We are delighted you had a comfortable and enjoyable stay at our serviced residence and you shall be returning for another with us. All of us are truly gratified to note we were able to accede to... More 

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Staying in Orchard Road

Neighborhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centers. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
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