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Somerset Orchard Singapore

160 Orchard Road | #06-01 OG Orchard Point (Entrance via Koek Road), Singapore 238842, Singapore
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Somerset Orchard Singapore
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Ranked #104 of 193 Specialty Lodging in Singapore
A recent review
4 of 5 stars reviewed 2 weeks ago
djjaguar Toronto,Canada
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129 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Toronto,Canada
Level Contributor
64 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked a studio room with this property as previously we booked with the Bencoolen Serviced apartments and had a great stay. The apartment comes with a washer/dryer, nice dining area and a mini kitchenette with a fridge. The breakfast although basic is good enough to start the day off. There was free wifi and complimentary water bottles and free... More 

Was this review helpful? Yes
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear djjaguar, Greetings from the team at Somerset Orchard Singapore! We are delighted you had a great stay with us and have found our strategic location in the midst of bustling Orchard Road to be perfect for your recent trip to Singapore. All of us are certainly gratified to note you had a comfortable stay in our fully-equipped Studio apartment... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We normally stay at the Pan Pacific but we wanted to try staying a serviced apartment so we booked a room at the Ascott Somerset Orchard for our family of 4 for a week. When we got there, the room had beds enough for 3 plus a saggy sofa. It had narrow windows that looked out into the corridor. There... More 

Was this review helpful? Yes
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear expatmama99, Greetings from the team at Somerset Orchard Singapore! We sincerely regret our serviced residence was not suitable for your family and you. Kindly allow us to share our various properties provide a different stay experience tailored to the lifestyles of our multinational residents and we sincerely hope your family and you would give us an opportunity to recreate... More 

Mumbai (Bombay), India
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice clean location, 3 Indian restaurants next door - maharaja, tandoor, curry culture - lots of shopping nearby. Property needs some refurbishing, but overall in good shape. the housekeeper took good care of the apartment, vacuumed it for us on a holiday as well, as we had small children with us. all sorts of shops and restaurants are nearby. book... More 

Was this review helpful? Yes 1
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear agrawalrsachin, Greetings! The team at Somerset Orchard Singapore is heartened to note your family and you had a comfortable and enjoyable stay with us. We are truly happy to learn you have been impressed with our team’s customer-centric service attitude and our serviced residence’s location in Orchard Road with its close proximity to many restaurants, shops and malls has... More 

New Delhi, India
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 26, 2015

i had stayed here 10 years back and chose it again for its location. when i reached i was transported back as it looked just the same. I reached early in the morning and the room was not ready but i did not have to wait long.They even offered me a complimentary breakfast. The room was neat and tidy and... More 

Was this review helpful? Yes 1
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear chinki_95, Greetings and welcome back! The team at Somerset Orchard Singapore is delighted you had a good stay with us and specially chose to stay with us because of our central location. All of us are indeed very proud of our prestigious address in the midst of bustling Orchard Road as our residents can enjoy a plethora of restaurants,... More 

Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 17, 2015

Pros: Good location and room sizes. Cons: Never have I received such terrible service anywhere in the world, among all different tiers of accommodations. I stayed here for 1 week in a triple occupancy room, and would not recommend this place to anyone. Below are just some of the issues I encountered - read on to see that this place... More 

Was this review helpful? Yes 4
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear mengyoonion, Greetings! Thank you for taking time to share your recent stay experience at our serviced residence. The management at Somerset Orchard Singapore sincerely regrets to note the inopportune incidents you had experienced during your week-long stay with us and we are truly for the inconvenience and disappointment caused to you by our shortfalls. Please be advised we are... More 

Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 16, 2015

The staff were friendly and welcoming. The hotel itself is quite dated. The rooms were clean though which makes up for it. It was our anniversary and were surprised with wine and chocolates. Breakfast was tasty. And plenty of it. Pool and gym are great.

Was this review helpful? Yes
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear Christina B, Greetings from the team at Somerset Orchard Singapore! We are delighted your husband and you chose to celebrate your wedding anniversary at our serviced residence and you enjoyed your stay with us. All of us sincerely wish both of you a lifetime of blissful and happy anniversaries. Thank you for your kind compliments for our team’s friendly... More 

Yogyakarta, Indonesia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 29, 2015

I have stayed in a number of hotels/serviced apartments throughout the world and in Singapore over the years and the Somerset Orchard by far has the best staff of any hotel I have stayed in (and this includes so called 5 star). They were friendly and helpful far beyond what i have previously experienced. The hotel itself was clean, all... More 

Was this review helpful? Yes 3
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear worldtraveller1525, Greetings from the team at Somerset Orchard Singapore! Thank you for taking the time to write such a heartwarming review. All of us are delighted you enjoyed our service and have rated us as the best staff of any hotel you have stayed in. We are truly thankful for this huge compliment as it reinforces our belief that... More 

New Delhi, India
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed April 27, 2015

Very very average place. Broken Parquet floor, old yellowing ACs, cramped kitchenette, poor bathroom fit, finish and quality, 3rd rate toiletries appropriate for $50 hotels, leaky, stained and dtrty sofa that you wouldnt want to even sit on, inappropriate furniture, open verandahs that dont drain when it rains, very cramped and average breakfast. Average middle-class HDB type of place. But... More 

Was this review helpful? Yes
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear tilaksarkar, Greetings from the team at Somerset Orchard Singapore! Thank you for taking the time to share your valuable feedback on your recent stay at our serviced residence. We truly appreciate your honest feedback on our apartments’ furnishing and maintenance, and we would like to advise that our management is currently in the midst of discussions regarding improvement plans.... More 

Hong Kong, China
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed April 13, 2015

This service apartment is conveniently located opposite 313@ Somerset and Orchard Central, which is less than 5 minutes walk to the nearest MRT station - Somerset. Best location to stay if your main target is to do some serious shopping along Orchard Road. The room was very spacious, and the bed was very comfortable. However, I would say the room... More 

Was this review helpful? Yes 3
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear travelminions, Greetings from the team at Somerset Orchard Singapore! We truly appreciate your recommendation for our serviced residence and for stating that your stay was of good value. All of us are delighted to note the high rating you have accorded for your recent stay as it shows you had an enjoyable and comfortable stay with us. We are... More 

London
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed April 2, 2015

Lovely spacious bright airy apartment, near-silent despite being just metres from one of Singapore's busiest streets. Good self-catering facilities, including washing machine/dryer, excellent wifi, lovely breakfasts, helpful courteous efficient staff. Cannot recommend these apartments highly enough.

Was this review helpful? Yes 3
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear ohforts, Greetings! The team at Somerset Orchard Singapore is delighted that our serviced residence is the best city-centre accommodation you have ever stayed at, especially as we note that you have travelled around the globe. This is indeed a huge compliment and we are truly grateful for your high recommendation for Somerset Orchard Singapore. Thank you! All of us... More 

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Staying in Orchard Road

Neighborhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centers. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
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