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All 185 Singapore accommodations

Somerset Orchard Singapore

4.0 of 5 Lodge   |   160 Orchard Road | #06-01 OG Orchard Point (Entrance via Koek Road), Singapore 238842, Singapore
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Somerset Orchard Singapore
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Ranked #99 of 185 Specialty Lodging in Singapore
A recent review
4 of 5 stars Reviewed October 1, 2014
Tom T Colchester, England, United Kingdom
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99 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Colchester, England, United Kingdom
Top Contributor
66 reviews 66 reviews
22 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed October 1, 2014

I'm not sure what room they took the website pictures of but it wasn't mine. It was clean and spacious and perfect for my needs for a business trip, but it wouldn't have looked out of place in an 80's sitcom. I was there for 11 days and it's good location, easy access, and friendly staff just made it hassle... More

Was this review helpful? Yes 2
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear Tom T, Thank you for taking time to share your stay experience and for your honest feedback. We are truly appreciative for your compliments on our team’s service and you cannot imagine how much joy you have brought to everyone with your generous recognition and special mention for their excellent service attitude! We are also delighted that our serviced... More

Perth
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 30, 2014

I find it hard to review this accommodation as we got it at a good price over the F1 period, so that needs to be taken into account. The positives: Staff were always friendly and courteous, especially the security men on level 1 and the ladies at breakfast. Any problems we had with the room were dealt with promptly The... More

Was this review helpful? Yes 2
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear JamboreePerth, Greetings! Thank you for sharing your stay experience on Tripadvisor. Your compliments for our team’s excellent service is much appreciated and all of us are truly encouraged by your kind mention and recognition. We are delighted that our location in the midst of Orchard Road was ideal for your recent visit to Singapore. We are definitely proud to... More

Bangkok, Krung Thep, Thailand
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 22, 2014

As a family it is always hard to book nice accommodation. We booked a room for 4 people and when we arrived at 12am there was only 3 beds. We had to ask for another bed and were told we had to pay. The night staff was worried he would have to pay for the bed! We received the bed... More

Was this review helpful? Yes 1
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear Beck D, Thank you for sharing your recent stay experience. We are truly gratified that you have found our central location in Orchard Road to be ideal for your recent holiday in Singapore. We sincerely apologise for the inappropriate response regarding the payment for the extra bed when you checked in. Please be assured that we have counselled this... More

Mindanao, Philippines
Senior Contributor
43 reviews 43 reviews
28 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed September 17, 2014

I've stayed in an Ascott property before elsewhere and expected much from this. The property is old but despite its flaws, I was satisfied as it served our purpose. We stayed at a 2-BR Executive and booked our reservations via email. The room layout as seen online may not be the same as the actual. Good points: Clean, functional, and... More

Was this review helpful? Yes 1
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear Wanderful888, Greetings! Thank you for taking time to share your stay experience. We are truly happy that our fully equipped 2-bedroom apartment and location in Orchard Road were ideal for your recent family holiday. We sincerely appreciate your honest feedback on some of our products and would like to assure you that we shall be seeking improvements in these... More

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 30, 2014

Please read before booking! I am a frequent business traveller and I stay with the ascott group several times a year all over Asia. Knowing that it is a Singapore owned hotel chain, I trusted the brand and booked the "serviced" apartment here at orchard road somerset. However, this place doesn't even meet hostel standards. Day 1: there is no... More

Was this review helpful? Yes 4
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear Edwin C, Thank you for sharing your valuable feedback regarding your stay. We sincerely apologise for your recent unpleasant stay experience. We humbly acknowledge that the service lapses your parents and you had experienced could have been avoided and we assure you that our management is currently investigating your feedback as we strive to do our very best in... More

Yogyakarta, Indonesia
Contributor
11 reviews 11 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 19, 2014

The service appartment located in the heart of Singapore. Where it's very easy to go any location. Just walk distance to famous shopping mall in Orchard Road. Convenience Store, Cold Store, and restaurants. Free fast WIFI connection is one advantage. Spacious room good for you if you travel with kids. Room cleaned averyday. The only thing that not allow me... More

Was this review helpful? Yes 1
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear Ylanggeng, We are delighted we have exceeded your expectations and you have taken time to share your feedback on Tripadvisor. Terima kasih! Our spacious and well- equipped serviced residence’s central location in the heart of Orchard Road is indeed a reason why one should stay with us, especially when travelling with children. Thank you for your feedback regarding our... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 16, 2014

I write this post while still staying at the somerset !! We are a family for 4 (couple and children 8 and 3 years of age) visiting Singapore for a short 5 day trip. We found the hotel fit our expectations : located conveniently max 5 min walk from somerset MRT next to many malls. The property has a play... More

Was this review helpful? Yes 2
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear Deeksha, Greetings. You cannot imagine how elated we are that you have chosen to write such a lovely and detailed review in the midst of your stay at our serviced residence! It is indeed heartening to note that you have likened your stay experience to be ‘Home away from home’ as it is indicates the team has successfully delivered... More

Redhead, New South Wales, Australia
Top Contributor
54 reviews 54 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 15, 2014

I found that the Somerset Orchard was a great serviced apart hotel. The staff were very friendly and helpful. I would recommend this hotel for any person wishing their independence and privacy. The rooms are adequate, I loved the fact I was able to clean my clothes e for continuing my trip.

Was this review helpful? Yes
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear Jon S, Thank you for taking time to write this wonderful review and for your recommendation! All of us at Somerset Orchard are delighted that you had such a positive stay experience with us and you have found our excellent location most ideal for your recent holiday on our sunny island. We are ever so grateful for your kind... More

Hyderabad, India
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 16, 2014

We are a big fan of Somerset in Bkk, assuming its the same quality selected this for our 4 day-night stay and were extremely dissatisfied. Poor room. Bad hygiene- there were ants in the kitchen and since we checked in on Sat, they said that the pest control can be done only on Mon. Daily replenishment of toiletries was missing.... More

Was this review helpful? Yes 2
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear PallaviTaori Thank you for your valuable feedback, as it is only through receiving feedback like yours that we can improve our services and product. The team at Somerset Orchard is truly sorry that you didn’t have a pleasant stay with us. While we strive to provide the best hospitality comforts, regrettably, we may not have met your expectations this... More

London
Top Contributor
102 reviews 102 reviews
33 hotel reviews
110 helpful votes 110 helpful votes
2 of 5 stars Reviewed May 13, 2014 via mobile

Somerset Orchad I've travelled around a lot and have to say this is the worst hotel I have ever stayed in. Hence this is the worst review submitting it while I'm still checked in. I stayed in Ascot Bangkok I gave 5 stars, hence the reason for booking this chain. Ascot Kuala lumpar 4 star. This place 0 star. Beds... More

Was this review helpful? Yes 2
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear Usman M, Thank you for your feedback during your recent stay with us at our serviced residence. We sincerely apologise for not meeting your expectation and regret for any inconvenience caused. We’ve taken note of the points pertaining to the lay-out of the bathroom and quality of our bedding - we will certainly look into making improvements in those... More

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Additional Information about Somerset Orchard Singapore

Address: 160 Orchard Road | #06-01 OG Orchard Point (Entrance via Koek Road), Singapore 238842, Singapore
Location: Singapore > Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Somerset Orchard Singapore 4*
Number of rooms: 88
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Also Known As:
Somerset Orchard Singapore Hotel Singapore

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