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Somerset Orchard Singapore

160 Orchard Road | #06-01 OG Orchard Point (Entrance via Koek Road), Singapore 238842, Singapore
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Somerset Orchard Singapore
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Ranked #105 of 194 Specialty Lodging in Singapore
A recent review
3 of 5 stars reviewed 1 week ago
SourabhPP Gurgaon, India
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132 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Gurgaon, India
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Centrally located near Orchard Road, a bit hard to find the entrance which is small. Rooms are spacious but old and worn out. We stayed there for 4 nights with our 2 kids because of the location as it was the only service apartment in that area near the MRT. Would probably avoid staying there again.

Was this review helpful? Yes
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear SourabhPP, Greetings! The team at Somerset Orchard Singapore greatly regrets your family and you did not enjoy your stay with us at our serviced residence. Thank you for your honest feedback on the condition of our property. Please be assured we have taken note of your valuable feedback and our management shall be reviewing improvement plans. All of us... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

A cozy stay and well equipped by kitchen facility but some of the furniture looks a bit old. The staffs are friendly and nice. The breakfast is simple and enough for me but do not expect a grand buffet breakfast. Overall is a good stay and location is very strategy.

Was this review helpful? Yes
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear Mocha S, Greetings from the team at Somerset Orchard Singapore! We are delighted you had an overall good and cozy stay at our serviced residence. We are especially appreciative for your compliments on our team’s friendly service attitude and please be assured your lovely compliments shall be shared with each member of our team. Additionally, we are gratified to... More 

Kuala Lumpur, Malaysia
Level Contributor
47 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Room is dated and dusty. Air conditioner is noisy. No service at night. Only left the security guard to manage. Request an additional towel at 9pm. They didn't send it up or call. I'll have to go down to pick it up. Check-in experience was horrible. And they never make up the room the next day. This is worst than... More 

Was this review helpful? Yes
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear wwsfeeling, Greetings! The management of Somerset Orchard Singapore truly regrets you did not enjoy your stay with us. We are also sincerely sorry for the service lapses you had experienced during your stay at serviced residence. Please be assured our management is very appreciative of your feedback and we shall be thoroughly investigating your feedback so we may take... More 

Travelers are raving about these Singapore hotels

Toronto,Canada
Level Contributor
64 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 stars Reviewed June 15, 2015

We booked a studio room with this property as previously we booked with the Bencoolen Serviced apartments and had a great stay. The apartment comes with a washer/dryer, nice dining area and a mini kitchenette with a fridge. The breakfast although basic is good enough to start the day off. There was free wifi and complimentary water bottles and free... More 

Was this review helpful? Yes 1
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear djjaguar, Greetings from the team at Somerset Orchard Singapore! We are delighted you had a great stay with us and have found our strategic location in the midst of bustling Orchard Road to be perfect for your recent trip to Singapore. All of us are certainly gratified to note you had a comfortable stay in our fully-equipped Studio apartment... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 12, 2015

We normally stay at the Pan Pacific but we wanted to try staying a serviced apartment so we booked a room at the Ascott Somerset Orchard for our family of 4 for a week. When we got there, the room had beds enough for 3 plus a saggy sofa. It had narrow windows that looked out into the corridor. There... More 

Was this review helpful? Yes 1
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear expatmama99, Greetings from the team at Somerset Orchard Singapore! We sincerely regret our serviced residence was not suitable for your family and you. Kindly allow us to share our various properties provide a different stay experience tailored to the lifestyles of our multinational residents and we sincerely hope your family and you would give us an opportunity to recreate... More 

Mumbai (Bombay), India
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 11, 2015

Nice clean location, 3 Indian restaurants next door - maharaja, tandoor, curry culture - lots of shopping nearby. Property needs some refurbishing, but overall in good shape. the housekeeper took good care of the apartment, vacuumed it for us on a holiday as well, as we had small children with us. all sorts of shops and restaurants are nearby. book... More 

Was this review helpful? Yes 1
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear agrawalrsachin, Greetings! The team at Somerset Orchard Singapore is heartened to note your family and you had a comfortable and enjoyable stay with us. We are truly happy to learn you have been impressed with our team’s customer-centric service attitude and our serviced residence’s location in Orchard Road with its close proximity to many restaurants, shops and malls has... More 

New Delhi, India
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 26, 2015

i had stayed here 10 years back and chose it again for its location. when i reached i was transported back as it looked just the same. I reached early in the morning and the room was not ready but i did not have to wait long.They even offered me a complimentary breakfast. The room was neat and tidy and... More 

Was this review helpful? Yes 1
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear chinki_95, Greetings and welcome back! The team at Somerset Orchard Singapore is delighted you had a good stay with us and specially chose to stay with us because of our central location. All of us are indeed very proud of our prestigious address in the midst of bustling Orchard Road as our residents can enjoy a plethora of restaurants,... More 

Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 17, 2015

Pros: Good location and room sizes. Cons: Never have I received such terrible service anywhere in the world, among all different tiers of accommodations. I stayed here for 1 week in a triple occupancy room, and would not recommend this place to anyone. Below are just some of the issues I encountered - read on to see that this place... More 

Was this review helpful? Yes 4
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear mengyoonion, Greetings! Thank you for taking time to share your recent stay experience at our serviced residence. The management at Somerset Orchard Singapore sincerely regrets to note the inopportune incidents you had experienced during your week-long stay with us and we are truly for the inconvenience and disappointment caused to you by our shortfalls. Please be advised we are... More 

Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 16, 2015

The staff were friendly and welcoming. The hotel itself is quite dated. The rooms were clean though which makes up for it. It was our anniversary and were surprised with wine and chocolates. Breakfast was tasty. And plenty of it. Pool and gym are great.

Was this review helpful? Yes
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear Christina B, Greetings from the team at Somerset Orchard Singapore! We are delighted your husband and you chose to celebrate your wedding anniversary at our serviced residence and you enjoyed your stay with us. All of us sincerely wish both of you a lifetime of blissful and happy anniversaries. Thank you for your kind compliments for our team’s friendly... More 

Yogyakarta, Indonesia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 29, 2015

I have stayed in a number of hotels/serviced apartments throughout the world and in Singapore over the years and the Somerset Orchard by far has the best staff of any hotel I have stayed in (and this includes so called 5 star). They were friendly and helpful far beyond what i have previously experienced. The hotel itself was clean, all... More 

Was this review helpful? Yes 3
Cynthia L, Manager at Somerset Orchard Singapore, responded to this review

Dear worldtraveller1525, Greetings from the team at Somerset Orchard Singapore! Thank you for taking the time to write such a heartwarming review. All of us are delighted you enjoyed our service and have rated us as the best staff of any hotel you have stayed in. We are truly thankful for this huge compliment as it reinforces our belief that... More 

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Staying in Orchard Road

Neighborhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centers. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
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