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York Hotel

21 Mount Elizabeth, Singapore 228516, Singapore
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York Hotel
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Ranked #117 of 300 Hotels in Singapore
A recent review
5 of 5 stars reviewed 2 days ago
April1215 Makati, Philippines
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938 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
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Makati, Philippines
1 review
5 of 5 stars Reviewed 2 days ago NEW

Stayed here with the whole family (with 7 year old child) last June 2015. Strategically located near Orchard Road. Very helpful and friendly staff. Clean rooms and well-maintained restroom. Worth every penny spent. :-)

Was this review helpful? Yes 1
Perth, Australia
Level Contributor
127 reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

well located hotel, very friendly and helpful staff, we stayed for 8 nights in July 2015 with breakfast included. the staff were lovely, very professional, we stayed in deluxe room, 2 x queen beds as we had 2 x teenage kids with us, room was good size, clean and always made up very well each day, the ladies making the... More 

Was this review helpful? Yes 1
Perth, Australia
Level Contributor
70 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 stars Reviewed 1 week ago

I booked the York Hotel as a surprise for my parents who were celebrating a milestone anniversary. They've just returned and absolutely raved about the hotel. Their room opened onto the pool area which meant it felt like a private apartment rather than a hotel. It was enormous with 2 queen beds plus plenty of room to relax and a... More 

Was this review helpful? Yes 1
Jessie T, General Manager at York Hotel, responded to this review

Dear Valued Guest, Thank you for choosing us as your parents' choice of accommodation during their recent visit celebrating their anniversary. It is most rewarding to hear that they had a wonderful stay in our spacious Cabana room and they enjoyed our convenient location, cleanliness, facilities, amenities and extensive breakfast and they appreciated the complimentary welcome drinks and fruit platter... More 

Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

We booked our rooms on the 4th of July 2015 and there was a confirmation on their website and that my confirmation number would be sent to my email address. I also received a confirmation text from our bank that our credit card has been charged. Today, on the 18th of July, on our way from Malaysia to Singapore, I... More 

Was this review helpful? Yes 2
Jessie T, General Manager at York Hotel, responded to this review

Dear Klara, Thank you for taking the time to share your feedback regarding your recent stay. We have taken note of your comment regarding your room booking and our staff service. Please accept our profound and sincere apology and our Director of Sales, Andrew Chua will be contacting you soon to address the issue. Meanwhile, we wish to inform you... More 

Travelers are raving about these Singapore hotels

Singapore
Level Contributor
213 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 268 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Yesterday, I called up to book my reservation & given my name & contact number as requested by Elsie. But when we arrived today, Miko cant find our reservations at all, then why should we need to call up to reserve? Stupid management. Unfortunately, service by Miko was shoddy & she's pretty prone to be argumentative instead of obliging to... More 

Was this review helpful? Yes
Jessie T, General Manager at York Hotel, responded to this review

Dear Mr Oon, Thank you for taking your time to talk to me over the phone last evening. We regret to learn of your unpleasant experience and the staff concerned had been reprimanded and counselled to prevent future recurrence of such incident. Besides, we have taken note of your comment on the food standards served and we have shared your... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I would recommend this hotel to anyone. The location is fantastic, the staff were also fantastic and everything from our greeting to our goodbye was great. The rooms were equally fantastic. Service was always with a smile and staff went out of their way to make our stay great.

Was this review helpful? Yes 1
Jessie T, General Manager at York Hotel, responded to this review

Dear Valued Guest, Thank you for your positive affirmations of our strategic location, warm and dedicated staff service and great room as guest satisfaction and comfort are our main priority. It is most rewarding to know that you will recommend our hotel to others and we hope you will come and visit us again soon. Warm Regards, Jessie Tan General... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

3rd time im staying in here good room i'm enjoying my stay here and really good deal for holiday season! not really cheap but not really expensive either also great location to shopping mall or anywhere if you want to walking! conclusion: good places i recommended you this hotel if you don't want to spend a lot of money in... More 

Was this review helpful? Yes
Jessie T, General Manager at York Hotel, responded to this review

Dear Valued Guest, Thank you for choosing York Hotel Singapore as your preferred choice of accommodation during your recent visit, and we greatly appreciate your continual support. We are glad to hear that you had an enjoyable stay with us and you appreciated our convenient location and room. It is most rewarding to know that you will recommend our hotel... More 

islamabad
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We booked a family room. It was spacious and very neat tidy. our check in was quick and hassle free. Located in heart of Singapore. Minutes away from tram station and shopping malls. Prayer mat was available. Halal food for muslims as plant oil is used. Perfect place for parents with young children

Was this review helpful? Yes
Jessie T, General Manager at York Hotel, responded to this review

Dear Valued Guest, Your feedback is highly appreciated because guest satisfaction and comfort are our main priority. We value your kind comments in regards to your recent stay, the location, the spaciousness and tidiness of our room which is ideal for family travellers and the efficient check in process. We do hope that we will have the opportunity of welcoming... More 

Lower Hutt
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very good location just off Orchard road and easy access to public transport. Breakfast was excellent very good standard and helpful staff. My room was large, quiet and very well appointed and I had a wonderful view I liked waking to sound of birds- no traffic noise. Hotel staff were were all very friendly and always had a smile.

Was this review helpful? Yes
Jessie T, General Manager at York Hotel, responded to this review

Dear Valued Guest, It is most rewarding to hear that you enjoyed our convenient yet tranquil location, excellent breakfast, spacious and well-appointed room and warm staff service. We will definitely share your compliments with our team members and they will be very encouraged to continue working towards service excellence. We thank you for your time and we look forward to... More 

Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I found the York Hotel to be a place of conflicting emotions. There were things that they did really well, and things that they did really poorly, but unfortunately when you stay at a place that is a 4* there is an expectation that they do things well all the time. So what did they do well? 1. Check in.... More 

Was this review helpful? Yes 3
Jessie T, General Manager at York Hotel, responded to this review

Dear Valued Guest, Thank you for sharing with us your comments about the hotel. It is a pleasure reading that you were satisfied with our location, spacious room, cleanliness, early check in and staff service upon your arrival at the hotel. However, we regret to learn that our guest services did not meet your expectation, in particular the noise, room... More 

Hotel Review Summarization

What travelers say

  • Orchard Rd(4)
  • Good location(4)
  • Breakfast buffet(3)
  • Short walk(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Room/suite (7)
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