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Hilton Singapore

4.5 of 5
581 Orchard Road, Singapore SG 238883, Singapore
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Hilton Singapore
Ranked #24 of 264 hotels in Singapore
4.0 of 5 stars 604 Reviews
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604 reviews from our community

What travelers say about this hotel
  • Very good(26)
  • Executive Lounge(25)
  • Great location(19)
  • Breakfast buffet(15)
  • Orchard Rd(12)
  • Room service(8)
  • Pool area(6)
  • Next time(6)
  • Staff were friendly(3)
Traveler rating
    245
    250
    82
    22
    5
Only show reviews for Family (97) | Couples (166) | Business (183)
Date Rating
Newcastle, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 16, 2012 NEW

Stayed here for 9 night from 7th - 16th May paid the extra money for the larger room on the executive floor and it was well worth it. We only used the balcony a couple of times but it was still worth it. I'm a HH member but don' t have exec club access yet. The club is available 24... More

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London
Contributor
18 reviews 18 reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 15, 2012 NEW

The Hilton is a very good and central business hotel. We had an executive club room. It was nice, very corporate and nothing outstanding or special about it but not bad nevertheless. The thing that sells this property is its location. Is is right on Orchard Rd and close to everything. More

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Versailles, France
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed May 13, 2012 NEW

having Reviewed comments on TripAdvisor before flying worried me more than everything. Finally, I must say I enjoyed my stay, I enjoyed the service, I enjoyed the place and I Shall return ! Thanks to a review that gave details and recommendations, I asked for a back-side room (not on Orchard Road - Thirsty alley) by email. At arrival the... More

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See 3 more reviews by Eric D for Singapore
Brunei
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 11, 2012
1
person found this review helpful

Stayed again at the Hilton on Orchard road. Again no complaints, staff friendly and helpful, especial Pedro. I arrived a little early and he saw to it that I had a room within a few minutes, excellent. Will be back again, I like the location on Orchard road and the Hard Rock Cafe just around the corner. Easy access to... More

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UK
Senior Contributor
23 reviews 23 reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed May 9, 2012
2
people found this review helpful

To say that this was not the best experience we had in a Hilton, would be an understatement. Our frustration with Hilton Singapore started before we even stepped into the hotel. We have prepaid for our stay, through their central on-line booking system but the hotel itself managed to overcharge us by more than 350SGD. Having noticed this on my... More

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new zealand
Top Contributor
79 reviews 79 reviews
Reviews in 39 cities Reviews in 39 cities
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed May 6, 2012

we are HH members so we do frequent the Hilton (and Conrad) a fair bit in Singapore. The staff make this place, there are some who have been here years and they treat it like their second home and we are their old friends. If you are new here just ask the staff and they will surely help. Location is... More

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See 20 more reviews by nzbased for Singapore
HiltonSingapore, General Manager at Hilton Singapore, responded to this review
May 16, 2012

Dear nzbased, Thank you for your kind review of Hilton Singapore. I am glad that you enjoy your stays with us whenever you visit Singapore. My team are most heartened by your encouraging feedback. Indeed, we are all proud to provide dedicated and personalised service for the comfort and well-being of all our guests. As always, we look forward to... More

Los Angeles, California
Top Contributor
82 reviews 82 reviews
Reviews in 38 cities Reviews in 38 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed May 4, 2012
1
person found this review helpful

I spent 4 days at the Singapore Hilton and had a great time. Upon check in I was surprised as a Hilton Gold member there was no upgrade and no access to the Executive Lounge. Especially when I was paying alomst $400 per night. At least I got free breakfast and internet access. This is the reason I cannot give... More

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See 2 more reviews by daymeeyan for Singapore
HiltonSingapore, General Manager at Hilton Singapore, responded to this review
May 16, 2012

Dear daymeeyan, Thank you for staying at Hilton Singapore. It was a pleasure having you with us and knowing that you enjoyed your stay. With regard to your upgrade, we were unable to do so due to the limited availability of our Executive rooms. We sincerely apologise if this was not well reflected in our communications with you. Nonetheless, I... More

Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 3, 2012
1
person found this review helpful

It's very hard to beat the location slap bang in Orchard Road. Walking distance to great shopping and eating and 2 blocks from the MRT. Pretty easy to get a cab any time of day. More

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HiltonSingapore, General Manager at Hilton Singapore, responded to this review
May 16, 2012

Dear Rick_Yvanovich, Thank you for your kind review of Hilton Singapore, we truly appreciate your feedback. We hope to have the opportunity of serving you again in the near future. Yours sincerely, Alain Mahillon General Manager More

Singapore, Singapore
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 2, 2012
4
people found this review helpful

So honestly, this was the worst hotel I have ever stayed in. Not the worst Hilton hotel but THE worst hotel I have stayed in. I do not know how it got the travellers choice award in 2011. It will seriously make me think twice if I am making a hotel booking in the future based on tripadvisor's reviews. Noise... More

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HiltonSingapore, General Manager at Hilton Singapore, responded to this review
May 16, 2012

Dear Chyneze, I am sorry to learn that your recent stay experience at Hilton Singapore was far from your expectations. At the same time, your frank review is much appreciated because it provides very important insights on the shortfalls that require improvements. With regard to your Hilton HHonors Gold member entitlements, we were unable to upgrade you for your stay... More

Gothenburg, Sweden
Top Contributor
70 reviews 70 reviews
Reviews in 28 cities Reviews in 28 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed May 1, 2012
2
people found this review helpful

Coming back to the Hilton Singapore is like coming back home. I've been there so many times, this place really feels like a home away from home. It's not new, it's not even pretty, it's not hip, but it's a place with amazing staff, one of the best breakfasts I know, and an executive lounge where you always feel welcome.... More

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HiltonSingapore, General Manager at Hilton Singapore, responded to this review
May 11, 2012

Dear tumbleweed67, Thank you for being our regular guest at Hilton Singapore! My team and I are most heartened by the knowledge that we have become a ""home away from home"" for you. Your kind feedback is truly appreciated and has been shared with Maxim. We have also duly recorded your room preference in our system for your future stays.... More

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Additional Information about Hilton Singapore

  • Hilton International Singapore
  • Singapore Hilton International
  • Singapore Hilton
Address: 581 Orchard Road, Singapore SG 238883, Singapore
Price Range: $$$

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