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Holiday Inn Singapore Orchard City Centre

#25 of 300 Hotels in Singapore
Certificate of Excellence
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11 Cavenagh Road, Singapore 229616, Singapore
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What travelers say:
Very good
(31)
Executive Lounge
(23)
Great location
(13)
Holiday Inn Singapore Orchard City Centre
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Holiday Inn Singapore Orchard City Centre
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1,753 reviews from our community

Traveler rating
    805
    768
    142
    26
    12
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722
354
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350
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (382)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (1753)
  • Mar-May only
    (422)
  • Jun-Aug only
    (453)
  • Sep-Nov only
    (404)
  • Dec-Feb only
    (474)
All months
Makati, Philippines
Contributor
13 reviews 13 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I checked in to Holiday Inn Orchard City Center with my wife and two daughters 7 and 2. From the time we got to the hotel everything was perfect. The check in was fast and the room was ready. The location of the hotel was perfect for shopping and enjoying many great restaurants. During cocktails hours they have a set... More 

Was this review helpful? Yes 1
HI_SinOrchardCityCtr, Manager at Holiday Inn Singapore Orchard City Centre, responded to this review

Dear RajSadhwani, Thank you for sharing your comments on your recent stay. We are pleased to hear yourself and your family enjoyed your stay, finding the facilities in particular the Lobby Lounge and Executive Lounge to your liking. Your kind comments regarding the staff will be shared with the team! We hope to have the opportunity to welcome you back... More 

Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Nice hotel, A short stroll to Orchard Rd and bars and food court behind the hotel. Rooms clean and tidy only had breakfast here but it was very good with good service. All staff were friendly and helpful.

Was this review helpful? Yes 1
HI_SinOrchardCityCtr, Manager at Holiday Inn Singapore Orchard City Centre, responded to this review

Dear Les A, Thank you for your sharing your great feedback with us. It is great to hear you enjoyed your recent stay, finding the location convenient and highlighting our tidy rooms and staff. We hope to have the opportunity to welcome you back to Holiday Inn Singapore Orchard City Centre in the near future. Sincerely, Kristen Goodchild Assistant Manager... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

We recently stayed here for 3 nights with two children aged 5&7. we cant recomend this hotel enough!!! The staff were amazing, from the happiest pool attendee i have ever met, to the concerge that went above and beyond to help us in everyway possible. The resturant staff that that are possibly the nicest people we have ever met and... More 

Was this review helpful? Yes 1
HI_SinOrchardCityCtr, Manager at Holiday Inn Singapore Orchard City Centre, responded to this review

Dear mkwh, Thank you for your sharing your great feedback with us. We are so pleased to hear you enjoyed your stay, particularly highlighting the service offered by our team.  It's something our staff takes great pride in, so your comments will most certainly be shared with our pool attendant, Gibson, housekeeping, concierge and food and beverage staff. We hope... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

I love when my job has a Singapore trip listed. I get very happy and jump for the opportunity. The staff there are so nice and they never forget your face or name no matter even if it's been one year sense you have been there. The hotel is always clean and fresh smelling. Good Job!!!!

Was this review helpful? Yes
HI_SinOrchardCityCtr, Manager at Holiday Inn Singapore Orchard City Centre, responded to this review

Dear DTKim, Thank you for sharing your comments with us. We are thrilled to hear such great feedback, from a returning guest. We hope to welcome you back on your next trip to Singapore! Sincerely, Kristen Goodchild Assistant Manager Quality & Continuous Improvement More 

Manchester, United Kingdom
Top Contributor
101 reviews 101 reviews
26 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We had a really enjoyable 4 nights here. We booked this hotel due to them allowing 2 adults & 2 children in one room. We had pre-paid our hotel when we booked months earlier. When checking out we were told we had a 70 dollar bill for the airport pick-up we didn't use. After explaining that at no point had... More 

Was this review helpful? Yes
HI_SinOrchardCityCtr, Manager at Holiday Inn Singapore Orchard City Centre, responded to this review

Dear somewheresun, Thank you for taking the time to share your feedback. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standard. We would really appreciate if you could email us at kristen.goodchild@ihg.com and provide us with some further details regarding your stay, in order for us to fully investigate the... More 

Top Contributor
67 reviews 67 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I couldn't recommend this place more. We recently stayed for 4 nights in our 2 children (who are both under 2). The staff at the Holiday Inn could not have made us feel more welcome, going out of their way each day to make our stay as comfortable as possible - from getting chocolates from the house keeping, having our... More 

Was this review helpful? Yes
HI_SinOrchardCityCtr, Manager at Holiday Inn Singapore Orchard City Centre, responded to this review

Dear Meganigs, Thank you for taking the time to share your feedback with us. We are thrilled to hear you enjoyed your stay.  It's something our staff takes great pride in, so your kind comments will most certainly be shared with the team. We hope to have the opportunity to welcome you back to Holiday Inn Singapore Orchard City Centre... More 

joint base lewis mcchord
2 reviews
5 of 5 stars Reviewed 1 week ago

We decided to move to this hotel in order to be closer to the city center. From the moment we stepped out of our taxi to the front lobby, the staff were all very professional and friendly. Great restaurants inside the hotel and the rooftop pool and jacuzzi were lovely. The room was a little small but more than adequate... More 

Was this review helpful? Yes
HI_SinOrchardCityCtr, Manager at Holiday Inn Singapore Orchard City Centre, responded to this review

Dear hallecamjon, Thank you for taking the time to share your comments on your recent stay. We are thrilled to hear you enjoyed your stay, particularly the hotel facilities such as our rooftop pool and jacuzzi, restaurants and our friendly staff. We are sorry for the disruption you experienced during your stay, your comments have been brought to the attention... More 

Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 1 week ago

Spend a long weekend in Singapore in April with the family. We have 2 young kids. The staff at the Reception & Restaurant made us feel very welcomed and were very friendly with the kids. They gave us an extra bed for the room without charge. Kids eat free at the Hotel Restaurant, so breakfast for the kids were free... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
HI_SinOrchardCityCtr, Manager at Holiday Inn Singapore Orchard City Centre, responded to this review

Dear MKLEE2015, Thank you for taking the time to share your feedback with us. It is great to hear you enjoyed your stay, finding our central location ideal for your family trip. As well as our dedicated team friendly. We hope to have the opportunity to welcome you back in the near future. Sincerely, Kristen Goodchild Assistant Manager Quality &... More 

Gloucester, United Kingdom
Reviewer
5 reviews 5 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 5 nights. It was very central to most sights, very close to the thrill of shopping in Orchard Road. This is a shoppers paradise! Hotel room very comfortable and plenty of space. Rooftop pool was lovely, not crowded and plenty of beds and seats for the amount of people there. The pool/gym attendant was very attentive and... More 

Was this review helpful? Yes
HI_SinOrchardCityCtr, Manager at Holiday Inn Singapore Orchard City Centre, responded to this review

Dear Caroline D, Thank you for taking the time to share your feedback with us. It is great to hear you enjoyed your stay, your comments regarding the pool attendant and concierge staff will most certainly be shared with the team! We are sorry for the inconvenience you experienced during breakfast, we regret that this impacted your experience at our... More 

New York City, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Just spend Easter Holidays with my extended Family. 3 rooms altogether. Room are excellent, linen and amenities are to rate. But the Housekeeping staff always shout in hotel guest room corridors. They also use too noisy vacuum cleaners to clean corridors carpets, and often late morning when I am still sleeping. As for the breakfast, the Window on The Park... More 

Was this review helpful? Yes 1
HI_SinOrchardCityCtr, Manager at Holiday Inn Singapore Orchard City Centre, responded to this review

Dear eadtdtravel, Thank you for sharing your review. It is great to hear you chose Holiday Inn Singapore Orchard City Centre, for your family Easter Holiday. Rest assured, your feedback regarding our buffet breakfast and housekeeping staff will be brought to the attention of relevant department heads to address immediately. We hope you will visit us again. Sincerely, Kristen Goodchild... More 

Hotel Review Summarization

What travelers say

  • Very good(31)
  • Executive Lounge(23)
  • Great location(13)
  • Priority Club member(7)
  • Somerset MRT station(7)
  • Indian restaurant(5)
  • Free internet(5)
  • Breakfast buffet(5)
  • Friendly and helpful(4)
  • Room service(3)
Questions? Get answers from hotel staff and past guests. Ask a question

563 photos of this hotel

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Room/suite (163)
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Hotel & grounds (77)
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Pool/beach area (20)
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Dining (47)
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Business center/function rooms (5)
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Management photos: Courtesy of the property manager

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Hotel & grounds (3)
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Pool/beach area (3)
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Business center/function rooms (7)
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Room/suite (13)
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Dining (12)
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Other (11)
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Staying in Orchard Road

Neighborhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centers. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.

Amenities

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