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Holiday Inn Singapore Orchard City Centre

#27 of 299 Hotels in Singapore
Certificate of Excellence
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11 Cavenagh Road, Singapore 229616, Singapore
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Holiday Inn Singapore Orchard City Centre
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Holiday Inn Singapore Orchard City Centre
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1,807 Reviews from our TripAdvisor Community

Traveler rating
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749
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (393)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
  • All months
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  • Mar-May only
    (470)
  • Jun-Aug only
    (459)
  • Sep-Nov only
    (404)
  • Dec-Feb only
    (474)
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

We stayed here for about four days. The food was a delight. Friendly staff. It took around an hour to check in; but the staff at the reception apologised many times for the delay. The room service was good, the housekeeping appeared within 2 minutes of my call for an extra blanket.

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Kuala Lumpur, Wilayah Persekutuan, Malaysia
Contributor
15 reviews 15 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stay here for three nights. The reception staff is very helpful and friendly. We booked a room with 2 double bed. There are three of us. Room is cleaned and well kept. The pool area and spa are great and well cared for. This hotel is located very near to the Orchard City Centre and just a walking distance to... More 

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Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Its very close to the main shopping area of orchard street and just a min walk from the row of different restaurants. My stay was perfect. Very good location, good cleanliness , good staff. I would definitely going to stay here whenever I come back.

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HI_SinOrchardCityCtr, Manager at Holiday Inn Singapore Orchard City Centre, responded to this review

Dear soniadeep, Thank you for taking the time to share your great comments on your recent stay with us. We are thrilled to hear you enjoyed our central location, cleanliness and dedicated staff. We are looking forward to welcoming you back again soon. Sincerely, Kristen Goodchild Assistant Manager Quality & Continuous Improvement More 

Whitley Bay, United Kingdom
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed here for four nights whilst working. The hotel is in a Great position with a two minute walk to Orchard Road and the tube. Staff were exemplary especially the very helpful concierge and receptionists. Food a delight. Room very comfortable, wifi excellent.

Was this review helpful? Yes
HI_SinOrchardCityCtr, Manager at Holiday Inn Singapore Orchard City Centre, responded to this review

Dear Dave_L142, It is a pleasure to see you describe your experience with us as 'superb'. A positive guest experience is something our staff takes great pride in, so we truly value your feedback. We hope to have the opportunity to welcome you back to Holiday Inn Singapore Orchard City Centre again in the near future. Sincerely, Kristen Goodchild Assistant... More 

Pune, India
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Arrived before 7am after 14hr of international travel, we knew check-in was not to 2pm but check-in desk was very accommodating, all non smoking rooms were still occupied, but a smoking room was in the process of being cleaned, Loved the hospitality.

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HI_SinOrchardCityCtr, Manager at Holiday Inn Singapore Orchard City Centre, responded to this review

Dear rao_sagar1756, Thank you for taking the time to share your comments with us. It is great to hear you enjoyed your stay, and that our reception staff could accommodate an early check in for you. We hope to have the opportunity to welcome you back in the near future. Sincerely, Kristen Goodchild Assistant Manager Quality & Continuous Improvement More 

Singapore, Singapore
Top Contributor
51 reviews 51 reviews
51 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

After a busy work week, good to relax in hotel for weekend stay cation and this hotel is pleasant and nice. Also value for money if advance purchase. Also good to catch up with friend, gym and swim and enjoy the foods in hotel's club lounge as stayed in club room category, Service provided by club lounge staff were good... More 

Was this review helpful? Yes
HI_SinOrchardCityCtr, Manager at Holiday Inn Singapore Orchard City Centre, responded to this review

Dear brnrd_h, Thank you for taking the time to share your comments with us. It is great to hear you enjoyed your stay here at Holiday Inn Singapore Orchard City Centre. Your great comments have been shared with our dedicated team members in the Executive Lounge and Swimming Pool. We hope to have the opportunity to welcome you back again... More 

Chennai (Madras), India
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel is bang on the orchard road. Everything is so nearby and of walkable distance. The room was neat and very comfortable. I stayed here with my family in 2 rooms and their service was great. The buffet breakfast was also good. Overall a good experience and I would definitely come back.

Was this review helpful? Yes
HI_SinOrchardCityCtr, Manager at Holiday Inn Singapore Orchard City Centre, responded to this review

Dear Sarv22, Thank you for taking the time to share your comments We are thrilled to hear that you loved your recent stay with us. Finding the buffet breakfast and central location a highlight. We hope to have the opportunity to welcome you back again in the near future. Sincerely, Kristen Goodchild Assistant Manager Quality & Continuous Improvement More 

Newcastle, Australia
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Arrived before 9am after 19hr of international travel, we knew check-in was not to 2pm but check-in desk was very accommodating, all non smoking rooms were still occupied, but a smoking room was in the process of being cleaned, we could have it within 30 mins if we wanted it, we did! Room was spotlessly clean, no smell of smoke... More 

Was this review helpful? Yes
HI_SinOrchardCityCtr, Manager at Holiday Inn Singapore Orchard City Centre, responded to this review

Dear Paul R, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay and that your experience here at Holiday Inn Singapore Orchard City Centre met your expectations. We hope to have the opportunity to welcome you back again in the near future. Sincerely, Kristen Goodchild Assistant Manager... More 

Perth, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Staff quite pleasant and helpful, although their bar staff don't appear to be fully trained in bar service. Their King Club Executive room was not big but was on the nice garden view side of the hotel and was beautifully quiet, however the bathroom is kind of small. The Club Lounge was bright and not overly busy and whilst we... More 

Was this review helpful? Yes 1
HI_SinOrchardCityCtr, Manager at Holiday Inn Singapore Orchard City Centre, responded to this review

Dear Anne L, Thank you for taking the time to share your feedback with us. We are sorry to hear your stay at Holiday Inn Singapore Orchard City Centre did not meet your expectations. Your comments regarding our lobby bar service have been brought to the attention of our Food & Beverage Manager for immediate investigation. We would appreciate if... More 

Perth, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

As we went as a large family we were wondering how a hotel would accomodate us all eg breakfasts and travel arrangements ...and we need not of worried. everything was perfect. Concierge were always obliging and staff always remembered that there was a group of us . tables were arranged for breakfasts as soon as we came in and as... More 

Was this review helpful? Yes
HI_SinOrchardCityCtr, Manager at Holiday Inn Singapore Orchard City Centre, responded to this review

Dear Samantha F, Thank you for taking the time to share your feedback with us. We are thrilled to hear you and your family chose to stay at Holiday Inn Singapore Orchard City Centre and were not disappointed. We hope to have the opportunity to welcome you back in the near future. Sincerely, Kristen Goodchild Assistant Manager Quality & Continuous... More 

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Staying in Orchard Road

Neighborhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centers. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighborhood
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