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Carlton Hotel Singapore

76 Bras Basah Rd, Singapore 189558, Singapore
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Carlton Hotel Singapore
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Ranked #90 of 300 Hotels in Singapore
A recent review
4 of 5 stars reviewed 1 week ago
nickB_London_UK London, United Kingdom
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2,221 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (506)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Swedish first
  • Thai first
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There are newer reviews for Carlton Hotel Singapore
See the most recent reviews
London, United Kingdom
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Checked in OK and rooms are very clean and smart. I was booked into a Deluxe room where you get a big double bed, desk area, separate shower and toilet. TV is flat screen and you can unplug the HDMI lead and plug your own media device in if needed. Location wise the hotel is opposite Raffles Hotel and next... More 

Was this review helpful? Yes
CarltonHotelSG, Resident Manager at Carlton Hotel Singapore, responded to this review

Dear nickB_London_UK, Thank you for taking the time to drop us a review. Thank you for highlighting that we are located close to many shopping malls and just 5 minutes walking distance to City Hall MRT Station. May I please recommend that you visit Gravity Bar and enjoy the selection of drinks as well as the music by our resident... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here with my family last July 21-25. Had a great time. The hotel was located in a convenient place. The room and service were very good. Of special note are the branded toiletries they provide and refill every day. However, nothing is perfect, and in this case the hotel's buffet breakfast leaves something to be desired. The only items... More 

Was this review helpful? Yes 1
CarltonHotelSG, Resident Manager at Carlton Hotel Singapore, responded to this review

Dear Mark D, Thank you for your review. We are glad to hear that you enjoyed your stay with us. I will speak with my kitchen team and see how we can improve the breakfast buffet. The next time you visit, do try our pastries at Tuxedo which are freshly baked daily. We look forward to welcoming you back again... More 

Bengaluru (Bangalore), India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I had booked 7 Nights from 26th July to 2nd Aug at Carlton Singapore through MakeMyTrip.Com (MMT) and paid $1400 in Advance. Due to heavy Applications my Visa is in process and got delayed. I requested MMT to change the date to 9th Aug due to delay beyond my control, MMT refused citing that Carlton has refused to shift dates... More 

Was this review helpful? Yes 3
CarltonHotelSG, Resident Manager at Carlton Hotel Singapore, responded to this review

Dear SKumarkaushik, Thank you for taking the time to drop us your feedback. I understand the frustration you are experiencing. However, as stated in our Terms and Conditions, bookings made are non-cancellable, non-refundable and non-amendable. Thank you for your kind understanding and hope to see you soon at Carlton Hotel Singapore. Best Regards, Nelson Tan Resident Manager More 

Bandung, Indonesia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed for 3nites at Carlton Hotel with my family of two young kids. My kids loved this hotel so much for its spacious room, and the bathroom's amenities. Check-in and check-out were so quick and smooth..we even got our room upgraded to premier room. Across from the hotel is Chijmes, walkable distance to Bugis, everything was so handy. We... More 

Was this review helpful? Yes
CarltonHotelSG, Resident Manager at Carlton Hotel Singapore, responded to this review

Dear Martjika, Thank you for your positive feedback. I am happy to hear that you and your family enjoyed your stay with us. I will share this good news with my team to encourage them to keep up the good work. We look forward to welcoming you back again at Carlton Hotel Singapore. Best Regards, Nelson Tan Resident Manager More 

Santana de Parnaiba, SP
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Staff, cleanliness, poor wi-fi and very poor breakfast for/ at the executive lounge made my rating of this hotel, especially considering my long stay. The hotel is well-located and has almost everything you need, but the buts are too many. Watch out when getting in there.

Was this review helpful? Yes
CarltonHotelSG, Resident Manager at Carlton Hotel Singapore, responded to this review

Dear Ppassaro, Thank you for your feedback. On behalf of my team, I would like to apologise for the service lapse experienced during your stay as this is not the usual service we have here at Carlton Hotel Singapore. We hope you will give us another chance to be of service and look forward to welcoming you back again soon.... More 

Melbourne, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

For the last few months I have been regularly staying at the Carlton Hotel. Upon entering, the hotel has a grand entrance with large foyer and adjoining restaurants / cafes. There is a large reception area with free guest wi-fi, and a large check in counter. There are a few seating areas and a bar near the right hand elevators.... More 

Was this review helpful? Yes 5
CarltonHotelSG, Resident Manager at Carlton Hotel Singapore, responded to this review

Dear TanyaZB, Thank you for taking the time to drop us a detailed feedback and for your repeat visit. We are glad to hear that you enjoyed the amenities provided in the rooms. On behalf of my team, I would like to extend my sincere apologies for the service lapse experienced during your stay. I will personally look into these... More 

Queensland
Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is located in a handy position close to Raffles and accross the road from chopping mall.Second visit in 16 months and would visit again. Not the cheapest hotel in singapore.but well appointed and has everything you need.

Was this review helpful? Yes 1
CarltonHotelSG, Resident Manager at Carlton Hotel Singapore, responded to this review

Dear Tedqueensland, Thank you for the positive feedback and repeat visit. Yes indeed, Carlton Hotel Singapore is positioned close to many shopping malls and other amenities. Do like us on Facebook to find out more about our ongoing offers. We look forward to welcoming you back again soon. Warmest Regards, Nelson Tan Resident Manager More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a few nights... Not too bad. Awesome and spacious lobby! Too bad that's the only place with wi-fi. Lots of sitting areas to just lounge in and get internet access... Great way to meet people. Love the fact that's it's close to everything! Right across the street from expensive shopping areas, and also close to the bargain... More 

Was this review helpful? Yes
CarltonHotelSG, Resident Manager at Carlton Hotel Singapore, responded to this review

Dear Lou Oneil G, Thank you for your feedback and for highlighting that we are close to everything! Indeed we are just walking distance to many tourist attractions, shopping malls, and City Hall MRT station. We hope to see you again soon at Carlton Hotel Singapore. Warmest Regards, Nelson Tan Resident Manager More 

Mumbai
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was here for 5 days on a business trip. If you are looking for a hotel in vicinity of Suntec towers at Temasek Boulevard, Carlton is very convenient. Very spacious rooms and great service. Also there's chimes and raffles centre walking distance where there are great options for food and may be just have a beer in the evening.... More 

Was this review helpful? Yes 1
CarltonHotelSG, Resident Manager at Carlton Hotel Singapore, responded to this review

Dear Himanshu M, Thank you for taking the time to drop us a review. We are glad to hear that you had a pleasant stay. Indeed, we are located close to many amenities and public transport services. The next time you visit, may I recommend that you try our pastries at Tuxedo which are freshly baked daily? We look forward... More 

Singapore, Singapore
Level Contributor
85 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Booked one night at the deluxe room over the long weekend in July 2015. We were greeted by a long queue of guests both during 11.30am and 2pm when we were trying to check-in. The reception was apparently overwhelmed by the huge turnouts. 3 counters were in service for the 900+ rooms. Check-in was really very slow for Singapore hotel... More 

Was this review helpful? Yes 1
CarltonHotelSG, Resident Manager at Carlton Hotel Singapore, responded to this review

Dear Minghui79, Thank you for your feedback. Apologies for the service lapsed encountered during your stay as this is not the usual service standard we have here at the hotel. We hope you will give us another chance to be of service and look forward to seeing you back again soon. Best Regards, Nelson Tan Resident Manager More 

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