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Carlton Hotel Singapore

76 Bras Basah Rd, Singapore 189558, Singapore
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1 room 1 guest
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Carlton Hotel Singapore
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2,270 Reviews from our TripAdvisor Community

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Traveler rating
    588
    1,077
    396
    144
    65
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370
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (517)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
  • All months
    (2270)
  • Mar-May only
    (652)
  • Jun-Aug only
    (675)
  • Sep-Nov only
    (469)
  • Dec-Feb only
    (474)
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1 review
3 of 5 stars Reviewed 3 days ago NEW

Booked executive room with city view, looking at block of flats instead. No other rooms available as hotel was full. Rooms adequate, could do with more facilities to hang your clothes up. Average facilities, quite expensive to eat in. But then there are many nice and cheaper options in Singapore . Toilets by the pool cumbersome, you have to go... More 

Was this review helpful? Yes
CarltonHotelSG, Resident Manager at Carlton Hotel Singapore, responded to this review

Dear Michael R, Thank you for your feedback. It is disappointing to note that you did not enjoy your stay as much as we hoped. Please accept our apologies for the inconvenience caused. We hope you will give us another chance to be of service to you and hope to you see you again in the near future. Best regards,... More 

Melbourne, Australia
Level Contributor
98 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

As we arrived late into Singapore, and were leaving for an early flight in 2 days time, we wanted a reasonable priced hotel with a Club lounge to meet up with friends for a drink and dinner. After looking at a few alternatives, the Carlton came up with the most attractive rates. Whilst a very large hotel the check in... More 

Was this review helpful? Yes
CarltonHotelSG, Resident Manager at Carlton Hotel Singapore, responded to this review

Dear gilesgolf, Thank you for dropping us a feedback and for the 5 points rating! I am happy to hear that you enjoyed the Club Lounge privileges. We will be relooking into the issues you have raised to provide you and our guests a better service standard. The next time you visit, may I please recommend that you try our... More 

Liverpool, United Kingdom
Level Contributor
48 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Singapore was the last stop after my trip around Australia, so we wanted to book something a little bit special for our last three nights. The Carlton did not disappoint, the whole place felt very grand, the main hotel lobby was huge, and the staff were very accommodating. The room was a decent size, very clean, and the location for... More 

Was this review helpful? Yes 1
CarltonHotelSG, Resident Manager at Carlton Hotel Singapore, responded to this review

Dear Beast_UK, Thank you for sharing you feedback on TripAdvisor and for highlighting that we are located in the heart of many Singapore attractions and just 5 minute walk to City Hall MRT station. We are glad that you enjoyed your stay at Carlton Hotel Singapore. The next time you stay with us, do visit Gravity Bar and enjoy the... More 

東京都
Level Contributor
108 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Although this is in the next block of Raffles City (Swissotel Stamford) the rates are more reasonable and easier to book. I normally prefers travelling by MRT so this is still good. For those who take red eye flight flying out of Changi, this hotel does not have hospitality lounge - this is not so good.

Was this review helpful? Yes
Level Contributor
3 reviews
4 of 5 stars Reviewed 5 days ago NEW

Good and convenient, next to garden. Quiet place and closer to Airport. The buffet breakfast is alright but good enough. The lobby is comfort and large while your family are waiting for check-in. The staff is helpful and friendly but the room is a little bit small. The washroom is partitioned by glass. If anyone wake-up for washroom, it may... More 

Was this review helpful? Yes
CarltonHotelSG, Resident Manager at Carlton Hotel Singapore, responded to this review

Dear 394chikinl, Thank you for sharing your recent experience you had with us on TripAdvisor. We are glad to hear that our location has been convenient for you and your family. Many of our guests have shared the same sentiments. The next time you visit, do try our pastries at Tuxedo which are freshly baked daily. We hope to see... More 

Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel was fantastic. Huge room with a very comfortable bed and excellent facilities. The air conditioning was excellent and wifi worked well. Best location. Close to all public transport, restaurants and shops. Taxis available 24/7 right outside the front door. Highly recommend this hotel.

Was this review helpful? Yes 3
CarltonHotelSG, Resident Manager at Carlton Hotel Singapore, responded to this review

Dear Marg1510, Thank you for sharing your recent experience you had with us on TripAdvisor. I am happy to hear that you enjoyed your stay at Carlton Hotel Singapore and that our location was convenient for you. Many of our guests have shared the same sentiments. The next time you visit, do drop by Gravity Bar for a drink or... More 

Adelaide, Australia
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The Carlton is so well situated close to major shopping and Raffles hotel also MRT station plenty of taxis available along with good eating across at Chimes. A bit disappointed with the Premier club quality not as good as previous hotels,by far the Holiday Inn in Bangkok. Had trouble with a handle on my suitcase rang concierge,only to be told... More 

Was this review helpful? Yes 2
CarltonHotelSG, Resident Manager at Carlton Hotel Singapore, responded to this review

Dear BJCashman, Thank you for dropping us your feedback. Indeed, we are located close to many shopping malls and just a 5 minutes-walk to City Hall MRT station. May I please recommend that you try our award-winning Cantonese restaurant, Wah Lok the next time you visit? We look forward to welcoming you back again soon at Carlton Hotel Singapore. Warmest... More 

Riyadh, Saudi Arabia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

My friend and I stayed in this hotel for three days and everything was satisfactorily okay except two things. First, there is no wifi available in the room so you have to go down in the lobby to use the internet. Second, after 24 hours or so you have to re-activate your card room which is hassle in my opinion.... More 

Was this review helpful? Yes 5
CarltonHotelSG, Resident Manager at Carlton Hotel Singapore, responded to this review

Dear Sassyxor, Thank you for dropping us a review. We’ve noticed that you stayed with us in September 2014. Our rooms were recently refurbished in February and we now offer complimentary Wi-Fi to all rooms. We would like to apologise for the problems you experienced with the key card. We hope you will give us another chance to be of... More 

Norfolk, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

We selected this hotel based on reviews of this hotel. After suffering a bereavement in the family days before our trip to Australia via a stop in Singapore. We asked to move the date of our booking. The lack of even an acknowledgment of our situation from the hotel was quite unbelievable. Disappointed.

Was this review helpful? Yes
CarltonHotelSG, Resident Manager at Carlton Hotel Singapore, responded to this review

Dear Joanna326, Thank you for taking the time to share your feedback. Please accept our deepest condolences to you and your family. Could you kindly share with us your booking date and reference? Please feel free to contact me at nelson.tan@carltonhotel.sg should you require any further assistance. We hope you will give us another chance and look forward to welcoming... More 

Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here on route to Vietnam for 3 nights and decided to stay for one night prior to going home because it was that good! Service, hospitality, room and location were all top notch! We were welcomed back on our second stay and upgraded for free with a later check out! Brilliant.

Was this review helpful? Yes
CarltonHotelSG, Resident Manager at Carlton Hotel Singapore, responded to this review

Dear Suzanne N, Thank you for sharing your experience you had with us and for the 5 star rating. I am extremely happy to hear that you had a great stay with us! Also, thank you for your repeat visit. I will share this good news with my team to encourage them to keep up the good work. We hope... More 

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