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All 294 Singapore hotels

Orchard Hotel Singapore

4.5 of 5 Hotel   |   442 Orchard Road, Singapore 238879, Singapore
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Ranked #65 of 294 Hotels in Singapore
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed October 18, 2012
FFM9 Berlin, Germany
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1,577 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Orchard Hotel Singapore
See the most recent reviews
Berlin, Germany
Top Contributor
54 reviews 54 reviews
40 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed October 18, 2012

Arrived early morning (6am), and paid for the night before to guarantee having a room upon arrival. Discovered after goin gto my room that I was set in a room with single bed, booking was for a queen. Bakc to reception "no other room is available this morning, this is what is left", strong complaints, suddenly a room is available,... More

Was this review helpful? Yes
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review

Dear FFM9 Please accept our sincere apologies for the inconvenience that you have experienced during your stay with us. As our valued guest, it is important for us to listen to what is important to you and investigate the concerns that you have highlighted. We hope that we will have the opportunity to welcome you back again as it is... More

florence
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 17, 2012

After arriving in Singapore after 17 hours of travelling getting to the hotel at 7 am, obviously far too early for check in which is 2pm. The staff were amazing and moved heaven and earth to get us a room by 10am even though the hotel was fully booked. To top it off, they also up-graded our room. We were... More

Was this review helpful? Yes
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review

Dear kim m We are delighted to hear that your stay was enjoyable and that you have left Singapore with fond memories. Thank you for your wonderful compliments and we will be sharing this with our team to acknowledge the sincere service that they have delivered. We look forward to welcoming you back soon and for you to experience another... More

Kuala Lumpur, Malaysia
Top Contributor
86 reviews 86 reviews
28 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed October 17, 2012

The location is just next to the famous Orchad Road however I would not reccommend it for families. The rooms quality varies: those newly renovated are pretty good while those in the other tower and those in the club room are a bit aged. The check in is a bit slow and the breakfast is not the very top. Internet... More

Was this review helpful? Yes
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review

Dear Dadde74 Thank you for comments as they are extremely important to us to enable us to review the service that we offer. At all times in our interaction with the guests, we need to step back and listen to what our guest are saying to us and understand the issues that are of prime importance to them. So your... More

delhi
Contributor
12 reviews 12 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 17, 2012

It was one of D best Hotel i had ever visited.Stayed here for 5 nights and generally enjoyed the stay.Whenever I visit Singapore, Orchard Hotel is my first preference.They have lot of good staff.I enjoyed there with my family.Good rooms, good gym, nice swimming pool, plenty of variety in breakfast & easily connected via MRT lines. Highly recommended. For Indian... More

Was this review helpful? Yes
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review

Dear riasuri We are humbled to receive your wonderful review. We take pride in the fact that we have delivered a genuine service that have met and surpassed your expectations. We look forward in anticipation for your return soon. Best Regards Zirah Barrell Guest Services Manager More

Hong Kong, China
Top Contributor
61 reviews 61 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 17, 2012

I used to stay at Orchard hotel from time to time with my husband. I like the hotel, although it's not that close to the MRT but it's only 10 to 15 minutes walk. The staffs is very helpful. Although the deco is pretty old but still a nice hotel to stay in. Across the street you find some restaurants,... More

Was this review helpful? Yes
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review

Dear Zaiton B Thank you for your review. We are working very hard to meet and exceed the expectations of our valued guests. It is our commitment to ensure that we continue to deliver an intuitive and exceptional service that we strive to perfect for you. We look forward to seeing you again and being of service to you. Best... More

Pune, India
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 17, 2012

The title says it all, if you have experienced a stay in Hotel Ramada Plaza renovated from the erstwhile Ashok Yatri Niwas...Orchard Hotel is just about the same. Located well, but the Superior Room is a cub hole. Oddly shaped rooms, for the simple reason that they wanted to use every inch to make a room & thus compromised on... More

Was this review helpful? Yes
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review

Dear Bushankd Thank you for your review. As our valued guest, it is important for us to continuously strive to ensure that our service delivery meets and exceeds your expectations. As such we look forward for your return and to demonstrate to you the changes to the service that your valuable feedback has helped us implement. Best Regards Zirah Barrell... More

Martock, United Kingdom
Top Contributor
68 reviews 68 reviews
34 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed October 16, 2012

Stayed here for 5 nights and generally enjoyed the stay. we had to ask to change rooms as the first room we were given was very tired and had a strong unpleasant smell. After paying extra for an upgrade we were given a very modern room with excellent views. Food is ok but Singapore itself is a real treasure of... More

Was this review helpful? Yes 2
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review

Dear Andrew G We thank you for your review as they are invaluable to us. It is most important for us to listen to our guest and to look at matters from their prospective as this enables us to not only deliver the service that they expect but to make their stay a rewarding and memorable one. We look forward... More

New Delhi, Delhi, India
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 16, 2012

Whenever I visit Singapore, Orchard Hotel is my first preference. Good rooms, good gym, nice swimming pool, plenty of variety in breakfast & easily connected via MRT lines. Highly recommended. For Indian visitors, hotel does offfer Indian food as well.

Was this review helpful? Yes 3
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review

Dear RishabhSaxena We appreciate the fact that you have taken valuable time to share your views and we are delighted that you have enjoyed your stay with us. We look forward in welcoming you back and going that one step further to meet your service expectations. Best Regards Zirah Barrell Guest Services Manager More

New Delhi, India
Top Contributor
94 reviews 94 reviews
15 hotel reviews
59 helpful votes 59 helpful votes
1 of 5 stars Reviewed October 11, 2012

The most horrible and slowest check in, specially since I had booked a Club room. It took 20 minutes. The hotel is old and aged. The food in the Club Lounge felt like it was 3 days old. The rooms have no drawers to keep your clothes. They have a lot of sales staff, and guest relations managers, but even... More

Was this review helpful? Yes 7
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review

Dear Naresh1410 We apologized for the inconveniences that you have experienced during your stay with us. We appreciate the fact that you have taken the time to share your views with us. We will look into the matters that you have raised and will take appropriate action to resolve the situation. We hope that we will have the opportunity to... More

Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 10, 2012

If you book a club room at the Orchard Hotel you make your business life a whole lot easier. The Club lounge staff just cannot do enough for you. They remember your names and they adapt to the workload and pace that you are moving at; meaning they know when to ask you if you need something and when to... More

Was this review helpful? Yes 2
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review

Dear John F Thank you for your excellent review. We are delighted that you had appreciated our services that we strive to perfect at every touch point during your stay with us Allow us to share your compliments with our staff at our Executive Club and Signature Club to acknowledge the services that they have genuinely extended in making your... More

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Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Phone Number:
Location: Singapore > Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 653
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore

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