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Orchard Hotel Singapore

#52 of 300 Hotels in Singapore
Certificate of Excellence
4.5 of 5
Hotel website
442 Orchard Road, Singapore 238879, Singapore
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Executive Club Deal
Orchard Hotel Singapore
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Ranked #52 of 300 Hotels in Singapore
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed September 14, 2013
Tin A Yangon (Rangoon), Myanmar
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • Italian first
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There are newer reviews for Orchard Hotel Singapore
See the most recent reviews
Yangon (Rangoon), Myanmar
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 14, 2013

Welcoming Smile that give heritage of orchard hotel. If people see deeply internally of orchard flower, you will feel it as you stay in the orchard hotel. Every corner of their duty fill with warm and helpful of all. That is the quality of Orchard Hotel. Excellent location for the shopping and pleasure which worth to stay. Excellent private conference... More 

Was this review helpful? Yes 4
OrchardHotelSing, Manager at Orchard Hotel Singapore, responded to this review

Dear Tin A Thank you for your wonderful review. We are thrilled to hear that you have enjoyed a remarkable stay with us and experienced a captivating environment created uniquely for you. We strive to continuously delight our guests in delivering an exceptional service and to meet and exceed their service expectations. We have passed your comments to our staff... More 

Paris, France
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 14, 2013

Stayed for several nights on the executive floor. The 2 free laundry items is a nice added bonus. The staff is attentive & accommodating. The executive club breakfast lounge could use a toaster and a bit more variety for breakfast.

Was this review helpful? Yes 3
OrchardHotelSing, Manager at Orchard Hotel Singapore, responded to this review

Dear duc_dAumale Thank you for your kind words. One of our objectives is to continue to develop and elevate our service to our guests, and as such it is important for us to have an open dialogue and receive feedback regarding the service they have received. We look forward in welcoming you back soon. Best Regards Zirah Barrell Guest Services... More 

Las Pinas, Philippines
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 13, 2013

Hotel is very convenient to go around Orchard Road, accessible to MRT, restaurants, malls. Food choices are more than enough and prices are just fine. Staff are friendly, kids has added perks. We had a chance to choose room by seeing actual room size, very accommodating staff. Some furnitures are old and perhaps need upgrading. Cleanliness is very good.

Was this review helpful? Yes 4
OrchardHotelSing, Manager at Orchard Hotel Singapore, responded to this review

Dear GEB8899 It is fabulous to hear that you have enjoyed your stay with us and have found that the locality of the Orchard Hotel, a gateway to all your needs. We look forward in welcoming you back and going that one step further to meet your individual service expectations and providing you an unforgettable stay. Best Regards Zirah Barrell... More 

Kuala Lumpur
Top Contributor
57 reviews 57 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed September 12, 2013 via mobile

First time staying at this hotel. Check in is fast, if you have SIA loyaltly cards, you can collect airmiles. My room was clean and bath room amenities are good. I like the location the most as it is right on Orchard road. Stay at this hotel if you like shopping.

Was this review helpful? Yes 3
OrchardHotelSing, Manager at Orchard Hotel Singapore, responded to this review

Dear mkhazan Thank you for valuable comment. We are happy that you have enjoyed your stay with us and we certainly look forward to welcoming you back. As our guest, it is our priority to ensure that your future stay with us will be a fulfilling experience. Once again, we are looking forward to seeing you back soon. Best Regards... More 

Straubing, Bayern, Germany
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 10, 2013

"Oh, what a great TV", said my little son (11 years old), when he saw our room in Orchard Hotel. More important for me was the tasteful décor there, the comfortable interior. But most important was to meet a really helpful person at the reception. We lost a suitecase at the flight to Singapore and the Guest Relation Officer Johanna... More 

Was this review helpful? Yes 3
OrchardHotelSing, Manager at Orchard Hotel Singapore, responded to this review

Dear Brigit F We are delighted to hear that you had a captivating and memorable experience during your recent visit with us and our staff had played an integral part in delivering an exceptional service that had enhanced your stay. It is our goal to continuously delight our guests and to meet and surpassed their service expectations. We look forward... More 

kuala lumpur
Top Contributor
161 reviews 161 reviews
40 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed September 9, 2013

last stayed here in 2011. The location is fabulous along Orchard Road and a short distance to all the shopping malls along Orchard Road. The price is reasonable at less than S$300 per night. Room is small especially the toilet. Excellent buffet breakfast served at the coffee house with a comprehensive range of food. Counter staff and staff at the... More 

Was this review helpful? Yes 3
OrchardHotelSing, Manager at Orchard Hotel Singapore, responded to this review

Dear merc8989 Thank you for your comments as they are extremely important to us to review the service that we offer. At all times in our interaction with the guests, we need to step back and listen to what our guests are saying and understand the issues that are of prime importance to them. So your comments and suggestions are... More 

Ho Chi Minh City, Vietnam
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 8, 2013

I was in Singapore for business and wanted to stay an extra night. I had no credit card only a debit card that would not work on any on-line site. I called the Orchard Hotel at 6:30am and the manager was extremely helpful and reserved me a room in 2 minutes. The hotel is very well situated on Orchard road.... More 

Was this review helpful? Yes 4
OrchardHotelSing, Manager at Orchard Hotel Singapore, responded to this review

Dear Aquabulela We are delighted that your stay was enjoyable and that you have left our hotel with fond memories. Thank you for your wonderful compliments and we will be sharing this with our team to acknowledge the sincere service that they have delivered. We look forward to welcoming you back and for you to experience another 'excellent customer service'... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 8, 2013 via mobile

My husband and my son stayed here for 4 days. It's expensive but the made sure it's worth it. Since it's my husband's birthday, they upgraded our room to an executive room. They're pretty strict about security because you need to have a keycard to access the elevator and the safe locks itself out with only one incorrect attempt, of... More 

Was this review helpful? Yes 4
OrchardHotelSing, Manager at Orchard Hotel Singapore, responded to this review

DearAjingbao We are humbled to receive your fabulous review. It is most gratifying to hear that you have experienced a memorable time during your recent stay with us. We take pride in the fact that we have delivered a genuine service that have met and exceeded your expectations Thank you for your review and we look forward to welcome you... More 

Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 8, 2013

We had taken 3 rooms and were 8 of us.. They were big comfortable and wonderfully clean.. Very nice staff too... They managed to give us 1 floor for our comfort and at very good price. Total value for money stay.. With comfort along

Was this review helpful? Yes 4
OrchardHotelSing, Manager at Orchard Hotel Singapore, responded to this review

Dear rainawadhwa Thank you for your kind words. We are working very hard to meet and exceed the expectations of our valued guests. It is our commitment to ensure that we continue to deliver an exceptional service that we strive to perfect for you. We look forward to seeing you again and being of service to you. Best Regards Zirah... More 

Senior Contributor
25 reviews 25 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 4, 2013

Great location, tucked away from the main road yet close by ( a 2 minute walk form Orchard road), starbucks for coffee, irish pub for a drink, Harrys bar across the hotel . Check in at times could be busy, but the staff is helpful

Was this review helpful? Yes 7
OrchardHotelSing, Manager at Orchard Hotel Singapore, responded to this review

Dear Asoka R Thank you for your kind review. We take pride in the fact that we delivered a genuine service that have met and surpassed your expectations. We look forward in anticipation for your return. Best Regards Zirah Barrell Guest Services Manager More 

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Staying in Orchard Road

Neighborhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centers. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.

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