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All 292 Singapore hotels

Orchard Hotel Singapore

4.5 of 5 Hotel   |   442 Orchard Road, Singapore 238879, Singapore
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Orchard Hotel Singapore
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75%
Ranked #62 of 292 hotels in Singapore
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Broadsword1959 London
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1,423 people have reviewed this hotel

Traveler rating
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    258
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (314)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
There are newer reviews for Orchard Hotel Singapore
See the most recent reviews
London
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Yet again a great stay at the Orchard Hotel. I have been using this hotel when travelling to Singapore for the past 6 years and have never been disappointed. The rooms are clean and fresh, the staff are excellent both front office and housekeeping (always a welcoming smile and a "hello"). Location is good being at the end of Orchard... More

Was this review helpful? Yes 1
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review

Dear Broadsword1959, We thank you for choosing the Orchard Hotel as your home in Singapore for the past 6 years. It is truly heartwarming to know that our efforts have made a lasting impression and our staff at had played an essential part in providing an exceptional service that had enhanced your stay. Rest assured that we will come up... More

Sydney, Australia
Contributor
18 reviews 18 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Clean rooms and located in a good spot to get around town. The prices were okay for the room and as Singapore is so small you can go shopping easy from here. The food in this area is terrific-But make sure you go to the eating malls where the Singaporeans go to eat. 3 and 4 dollar dishes of heavenly... More

Was this review helpful? Yes 1
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review

Dear DavytBluesboy, It is fantastic to hear that you have enjoyed your stay with us and have found the hotel's strategic location very accessible to all your needs. We look forward to welcoming you again and being of service to you. Best Regards, Michelle Isidro Guest Services Manager More

Houston, Texas
Contributor
14 reviews 14 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The Orchard is an old building and rooms are fairly small but quality is good and staff are excellent. The breakfast buffet was extensive but somehow I was left feeling the choice was limited compared to similar hotels in south east Asia. Kind of out numbered as a business traveller in what seemed predominantly a tourist hotel.

Was this review helpful? Yes 1
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review

Dear HoustonTravel4, Thank you for your review. We are delighted that our staff had played a part in providing exceptional service that had surpassed your expectations. We would also like to thank you for highlighting points of concern as this would assist us in implementing necessary measures to ensure our guests’ comfort and satisfaction. Once again, thank you and we... More

Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

All the staff were able to go the second mile when asked for assistance. They offered help before it was asked for which shows good initiative training. Services were all great including the offer of extra services for very late checkouts ie after 2000hrs. The location is right in the heart of the most desirable shopping if that is what... More

Was this review helpful? Yes 2
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review

Dear Rayem317, We are thrilled that you had a delightful stay with us. It is truly rewarding to hear that you felt welcomed at the Orchard Hotel Singapore and our staff had played an integral part in delivering an exceptional service that had made your stay memorable. Please do not hesitate to contact me directly at Michelle.Isidro@millenniumhotels.com as it will... More

Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 of 5 stars Reviewed 1 week ago

Extremely disappointed. In short, it was totally NOT worth buying the staycation package. And NOT worth my money for that tiny room. In this sense it also means I do NOT consider this hotel 5-starred. I have honestly stayed far better hotels in Singapore for the price I paid for this one. I paid more money and booked their weekend... More

Was this review helpful? Yes
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review

Dear Linnet Mae C, Please accept our sincere apologies for the inconvenience that you have experienced during your stay with us. We are working very hard to meet the expectations of our valued guests and having an open dialogue with you is very important to enable us to constantly review our service and delivery. I would like to invite you... More

1 review
4 of 5 stars Reviewed 2 weeks ago

I was there to run a couple of Masterclasses so the aesthetics of the place were not my prime concern. The Orchard is right in the middle of the shopping area and great for getting around from. Rooms are comfortable, public areas are brash and noisy. Buffet style food in main cafe is wide ranging if a little too impersonal.... More

Was this review helpful? Yes
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review

Dear Paul C, Thank you for your comments. We are working very hard to meet the expectations of our valued guests and hearing from them is very important as it enables us to constantly review our facilities and services. Once again, thank you for choosing to stay with us and we hope to see you again on your forthcoming trips... More

Senior Contributor
33 reviews 33 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The hotel itself was great, with a large range of eateries and facilities. However, the service overall was average. We had one fantastic porter who went out of his way to help us but other than that the staff were not overly helpful or friendly. We enquired about wifi access which was only available in our rooms for a fee... More

Was this review helpful? Yes
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review

Dear Gabro58, Allow me to thank you for your comment. It is important that we hear feedback from our valued guests as it enable us to constantly review our services. As such, we have looked in the comments that you have highlighted and please be assured that we have already taken corrective measures to ensure that this does not happen... More

Taipei, Taiwan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just stayed one night but the pleasant atmosphere and proximity to everything. The lobby staff was very professional and friendly. The dinner buffet is one of the best I have come across in whole Asia.

Was this review helpful? Yes 2
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review

Dear kurt m, Thank you for your great review. We are pleased that you have enjoyed your stay with us and that our services and our hotel’s centralized location have surpassed your expectations. Once again, thank you for choosing to stay with us, and we look forward to being of service to you again soon! Best Regards, Michelle Isidro Guest... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The moment you walk into the reception and welcomed with the Smiling and most charming Ms Man Ying you know the week will be a good one. The room upgrade package for the business traveller is second to none offering room upgrade, lounge access, laundry and wifi. The staff are really excellent and the Chinese restaurant is the best Asian... More

Was this review helpful? Yes 1
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review

Dear Graham N, Thank you for the amazing review. It is truly rewarding to hear that you had a wonderful time during your recent stay with us. Allow us to share your compliments with Man Ying and Daisy to acknowledge the stellar services that they had provided in making your stay a perfect one. Once again, thank you for your... More

Singapore
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed at the Orchard hotel recently and had a fabulous stay. Staff were friendly, accomodating and often checked on my experience during my stay. I ordered for room service during the stay and ordered the burger which was delicous! But what caught me was that the person i called to order room service called back to check whether my food... More

Was this review helpful? Yes
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review

Dear littlebun, We are thrilled that you had a fantastic stay with us and that you have left The Orchard Hotel with fond memories. Allow us to share your wonderful comments with our team to acknowledge the genuine service that they have delivered. Once again, thank you and we look forward to welcoming you back where we will ensure that... More

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Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Phone Number:
Location: Singapore > Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#34 Business Hotel in Singapore #42 Romantic Hotel in Singapore #51 Luxury Hotel in Singapore #58 Family Hotel in Singapore
Hotel Class
Number of rooms
653

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