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All 291 Singapore hotels

Orchard Hotel Singapore

4.5 of 5 Hotel   |   442 Orchard Road, Singapore 238879, Singapore
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75%
Ranked #59 of 291 hotels in Singapore
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Paul C
  • Reviews (1,408)
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1,408 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (309)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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English first
1 review
4 of 5 stars Reviewed 2 days ago NEW

I was there to run a couple of Masterclasses so the aesthetics of the place were not my prime concern. The Orchard is right in the middle of the shopping area and great for getting around from. Rooms are comfortable, public areas are brash and noisy. Buffet style food in main cafe is wide ranging if a little too impersonal.... More

Was this review helpful? Yes
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel itself was great, with a large range of eateries and facilities. However, the service overall was average. We had one fantastic porter who went out of his way to help us but other than that the staff were not overly helpful or friendly. We enquired about wifi access which was only available in our rooms for a fee... More

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Taipei, Taiwan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We have just stayed one night but the pleasant atmosphere and proximity to everything. The lobby staff was very professional and friendly. The dinner buffet is one of the best I have come across in whole Asia.

Was this review helpful? Yes 1
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review

Dear kurt m, Thank you for your great review. We are pleased that you have enjoyed your stay with us and that our services and our hotel’s centralized location have surpassed your expectations. Once again, thank you for choosing to stay with us, and we look forward to being of service to you again soon! Best Regards, Michelle Isidro Guest... More

1 review
5 of 5 stars Reviewed 6 days ago NEW

The moment you walk into the reception and welcomed with the Smiling and most charming Ms Man Ying you know the week will be a good one. The room upgrade package for the business traveller is second to none offering room upgrade, lounge access, laundry and wifi. The staff are really excellent and the Chinese restaurant is the best Asian... More

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Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review

Dear Graham N, Thank you for the amazing review. It is truly rewarding to hear that you had a wonderful time during your recent stay with us. Allow us to share your compliments with Man Ying and Daisy to acknowledge the stellar services that they had provided in making your stay a perfect one. Once again, thank you for your... More

Singapore
1 review
5 of 5 stars Reviewed 1 week ago

Stayed at the Orchard hotel recently and had a fabulous stay. Staff were friendly, accomodating and often checked on my experience during my stay. I ordered for room service during the stay and ordered the burger which was delicous! But what caught me was that the person i called to order room service called back to check whether my food... More

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Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review

Dear littlebun, We are thrilled that you had a fantastic stay with us and that you have left The Orchard Hotel with fond memories. Allow us to share your wonderful comments with our team to acknowledge the genuine service that they have delivered. Once again, thank you and we look forward to welcoming you back where we will ensure that... More

Dubai, United Arab Emirates
Contributor
18 reviews 18 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 1 week ago

Happily embarked on a mission to save money on my next business trip, and demoted myself from the Sheraton on Scotts to the Orchard Hotel on Orchard Road. Granted there is a relatively small difference in price, but frankly the value for money is incomparably higher with the Big S Chain. The Orchard is a very tired establishment - 90's... More

Was this review helpful? Yes 1
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review

Dear DaveD78, We thank you for your comments as they are invaluable to us and of great assistance in highlighting points of concern. It is most important for us to listen to our guests and to look at matters from their perspective as this enables us to not only deliver the service that they expect but to make their stay... More

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed 3d2n in this hotel, the location is quite far from MRT station. I love the room, the size is enough for me, not too small and not too big, the room was clean.. But, the view isnt so great from my room and the bathtub was quite dirty.. The staff were very friendly and nice. The breakfast was... More

Was this review helpful? Yes 1
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review

Dear evelynbenedicta, Thank you for your review. We are happy that you have enjoyed your stay with us and we certainly look forward to welcoming you back. As our guest, it is our priority to ensure that your stay with us will be an amazing experience and as such we will look into the matters that you have highlighted. We... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

My family and I stayed in this hotel for 3 nights. We enjoyed our stay in this hotel. Good location and friendly staff! Easy access to shopping malls and bus ti sentosa. Definitely will come back again.

Was this review helpful? Yes 1
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review

Dear Casey L, Thank you for your outstanding rating. It is pleasing to hear that you had a wonderful stay and that our staff as well as the hotel's proximity to the attractions have contributed in enhancing your experience with us. Once again, thank you for choosing to stay with us, and we look forward to being of service to... More

Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Orchard Hotel is well located and easy walking distance to the main sights of Orchard Rd and the MTR. One of the best things about the hotel is the staff and their exceptional service. They are all very friendly and have a wealth of knowledge.

Was this review helpful? Yes 1
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review

Dear arlene s, We thank you for selecting Orchard Hotel Singapore as your preferred accommodation for your recent trip. We are pleased that you have enjoyed your stay with us and that you have found our services and our hotel’s centralized location have surpassed your expectations. We certainly look forward to welcoming you back. Best Regards, Michelle Isidro Guest Services... More

1 review
4 of 5 stars Reviewed 1 week ago via mobile

Our stay was spoilt by several small items, cold food in the main cafe area for breakfast also in the Signature club. Not all advertised services were available for whatever reason.Location is great. The room was excellent,check in was good The outstanding service was in the Premier Lounge , nothing was too much of a problem to Shabarry and his... More

Was this review helpful? Yes
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review

Dear Peter B, Allow me to thank you for your comment. We appreciate the fact that you have taken the time to share your views with us. We are working very hard to meet the expectations of our valued guests and having an open dialogue with you is very important to enable us to constantly review our service and delivery.... More

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Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Phone Number:
Location: Singapore > Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#35 Business Hotel in Singapore #39 Romantic Hotel in Singapore #49 Luxury Hotel in Singapore #59 Top resorts Hotel in Singapore #60 Family Hotel in Singapore
Hotel Class
Number of rooms
653

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