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All 292 Singapore hotels

Shangri-La Hotel Singapore

5.0 of 5 Hotel   |   22 Orange Grove Rd, Singapore 258350, Singapore
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91%
Ranked #5 of 292 hotels in Singapore
A recent review
3 of 5 stars reviewed yesterday
gfok Singapore, Singapore
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2,227 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (451)
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English first
Singapore, Singapore
1 review
3 of 5 stars Reviewed yesterday NEW

One word: Staff. Unwelcoming, cold, stern, and absolutely just not smart with their verbiage. I am just being nice with the review here, but in the in-house survey sent to my email, I was very harsh with the staff and the way they carry themselves. Luckily, hotel management is trained properly and know how to cater to guest request easily.... More

Review collected in partnership with shangri-la.com

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United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed in a Garden Wing Pool View Deluxe room for three nights. Check-in was handled very efficiently, with very friendly service, and we were shown some of the hotel facilities before being guided to our room. The rooms were large, modern and very clean with lovely views of the pool area from our balcony. We took advantage of the... More

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Prahran, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 days ago NEW

The cleanliness & upkeep left a lot to be desired. The sheets on our bed had holes in them. Clearly were well worn and need to be replaced. There was excessive amounts of mould in the shower base & on the walls. The room smelt like damp mould. Overall the place needs a refurbishment looking tired. The buffet breakfast was... More

Was this review helpful? Yes 1
Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

From check in to check out we were treated with impeccable service by friendly and efficient staff. The grand foyer is mesmerising, with chandeliers, fresh orchards and smiling faces. Every staff member greets you and makes eye contact and offers assistance even if you are walking by. We were remembered by every staff member and were made to feel very... More

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Singapore, Singapore
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My initial reservation was a Garden Wing Deluxe City View room but upgraded to the Horizon Club room for a nominal fee. Club Room Very impressed by the quick preparation of the upgraded room. Very spacious and clean. My kid was also given a welcome gift from hotel and a child-friendly showering set. The unblock view from my room over... More

Review collected in partnership with shangri-la.com

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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I'm a regular to Shangri-La hotels around Asia and this was my first stay in the Singapore Shangri-La, the original. You can tell that this one is older but it still has its elegance and grandeur. We stayed for one night on our way back from Bali to the UK. We were immediately greeted by Front of House as soon... More

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Bangkok, Thailand
2 reviews
1 of 5 stars Reviewed 4 days ago NEW

Not good service, not warm welcome and not professional service or breakfast service staff, the billing was incorrect. I dont feel welcome at all and unlikely to return or recommend this hotel to anyone.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
SLSGM, General Manager at Shangri-La Hotel Singapore, responded to this review

Dear Boontawee Thank you for sharing your feedback via Tripadvisor. I am sorry to learn that your experience fell short of expectations. May I please request that you contact me directly so that I can apologise to you in person, and at the same time, find out more details about your stay? My email address is: reto.klauser@shangri-la.com I look forward... More

Warragul, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Having stayed at other Shangri-La properties I knew that we would not be disappointed, but Cory and her team in the Horizon Club have made this Shangri-La experience the best one yet. From check-in to check-out we were spoilt by these guys. Jeff made sure we started our day with an amazing breakfast and one of his gorgeous smiles. Cory,... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 3
SLSGM, General Manager at Shangri-La Hotel Singapore, responded to this review

Dear guest Many thanks for your heartwarming review via Tripadvisor! I am truly happy to know that your family and you have enjoyed The Horizon Club experience. Please know that your positive comments are very encouraging and will be shared with Cory and her team, as well as our Housekeeping colleague Zuo Long. I look forward to welcoming all of... More

Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We had an absolutely wonderful stay in the quieter Valley Wing. Room was excellent and deserves the 5-star rating, as did the attentiveness of the staff. This meets the definition of grand, stately luxury.

Was this review helpful? Yes 3
SLSGM, General Manager at Shangri-La Hotel Singapore, responded to this review

Dear guest Thank you for sharing your positive review via Tripadvisor! I am glad to know that you have enjoyed your stay at The Valley Wing, our ultimate sanctuary. I look forward to welcoming you back soon! With best regards Reto Klauser Vice President and General Manager More

Perth, Australia
Contributor
20 reviews 20 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I became aware of the Shangri-La the first time I visited Singapore in 1981. The exterior has not altered significantly but the interior is well maintained and upgraded. As with most Shangri-Las it offers a superior quality of service and this tends to be taken for granted because of the name. The Singapore hotel maintains the very good standard of... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
SLSGM, General Manager at Shangri-La Hotel Singapore, responded to this review

Dear Geoffrey Welcome back! Many thanks for your heartwarming review via Tripadvisor. Positive comments from loyal friends like yourself are especially precious to us. Please know that your kind compliments are very much appreciated. I look forward to welcoming you back soon! With best regards Reto Klauser Vice President and General Manager More

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Additional Information about Shangri-La Hotel Singapore

Address: 22 Orange Grove Rd, Singapore 258350, Singapore
Location: Singapore > Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel Singapore 5*
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Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore

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Amenities

Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 On the Beach Hotel in Singapore #2 Family Hotel in Singapore #3 Spa Hotel in Singapore #5 Luxury Hotel in Singapore #5 Romantic Hotel in Singapore #6 Business Hotel in Singapore
Hotel Class
Official Description (provided by the hotel)
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amid 15 acres of luxuriant gardens and greenery, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, which is home to numerous plant and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls.Inspired by nature, there is a daily Tai-Chi demonstration with a Tai-Chi master and Koi feeding ceremony by a Koi Master, in the Atrium of the new Garden Wing.A wide range of recreational facilities is available at the hotel, including the newly-opened CHI, The Spa at Shangri-La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. There is a 3-hole golf course for putting practice.The hotel houses several dining outlets for great culinary experiences. From classical Japanese kaiseki at Nadaman to international favourites at The Line and the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. A new dining concept, Waterfall Café, offers creative yet healthy cuisine. Guests can also relax with high tea served at The Rose Veranda which features 164 varieties of TWG teas, sip a Cheongsam, Shangri-La’s signature cocktail, in the Asian-inspired Lobby Court or savour premium wines amidst panoramic city views at BLU Bar.All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Traders Hotel, Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. A business centre with internet and meeting room facilities is available for the convenience of the business travellers as well. ... more   less 
Number of rooms
747

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