My wife and I have stayed at other Shangri-La's and really enjoyed them, however, as long-term, frequent guests to the Singapore property recently, I can tell you that we've been totally disappointed by a series of terrible experiences. We believe this property has a much lower level of customer service and cannot recommend it. The Front Desk staff was especially... more

What a FANTASTIC hotel, that more than exceeded our expectations. We stayed in one of the tower wing rooms which was more than adequate. Fantastic views from the bedroom windows, great air conditioning etc . We ate at Shang palace, and had an excellent cantonese meal. Breakfast at The Line is outstanding, a foodies dream come true! Location is ok... more

From the time we checked in until our check out we had a wonderful time at this hotel. Service is beyond what we would have expected. At all times we were treated with such courtesy and kindness. Nothing was too much trouble. We stayed in a Horizon Club room which was serviced twice a day and was very clean and... more

Loved the place. Very nice room. Pity I was travelling alone and on business, would love to go back on a vacation! Staff was helpful and polite. Room service is great, didnt have to wait long for anything. Ate at Summit once and liked it. more

This was our first time in Singapore and in the Shangri La Singapore. The first thing that we noticed when we walked into the main lobby was that there wasn't a nice scent in the hotel, unlike Intercontinental Singapore which had a lemon grass scent in the hotel ( we had just completed our stay at Intercontintal Singapore). The main... more

Arrived at the Shangri-la on 1st May for a 4 night stay. The hotel entrance is stunning, and check in was very quick, with friendly staff on reception. We were on the 14th floor, in a room with a pool view. The room was lovely, with a huge bed and a lovely bathroom. We had tea making facilities, with a... more

Recently returned from a stay here on route to the Maldives and it surpassed our expectations. Service was excellent - nothing was too much trouble and the staff were so friendly. Our room was lovely and very spacious with all the nice touches you could ask for. We had breakfast in "The Line" and the Summit room but preferred the... more

HI It was One of our dream come true to stay in this Hotel. We were staying in a Delux Suite. The Best suite ever seen. The best hotel ever seen in a clean country by name Singapore. We came to understand that when the US President came to Singapore, he also stayed in this same hotel (came to know... more

Lunch on Saturday at The Line (international buffet): 4 tables of 21 pax. Here to celebrate a pre-Mothers' Day family lunch. Despite it being a Singapore public holiday and also a Saturday, the staff were full of smiles. The food was good as usual. With the various live cooking stations, there was plenty of options for everyone. I was really... more