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Hotel Jen Tanglin Singapore

#67 of 301 Hotels in Singapore
Certificate of Excellence
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1A Cuscaden Road, Singapore 249716, Singapore (Formerly Traders Hotel Singapore)
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25% off room rate
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Hotel Jen Tanglin Singapore
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Hotel Jen Tanglin Singapore
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1,869 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (390)
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Belfast
Reviewer
5 reviews 5 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Just returned from a business trip with other businesses and stayed 2 nights. The lobby area had been renovated recently and is excellent if not compact. Hoover the rooms have not been remodeled in a generation. I found mine functional and comfortable with good WiFi coverage. Hoover the furniture, decor and bathroom were simply outdated. A colleague had a major... More 

Was this review helpful? Yes
JulianaJauw, Manager at Hotel Jen Tanglin Singapore, responded to this review

Hi beechmark, Thank you for your review. The hotel is currently undergoing renovation and the first phase of renovation - the new Club rooms will be ready in mid-May 2015. We can't wait to show you these new rooms that were designed with the future traveller's requirements in mind. The renovation will take place in phases and is estimated to... More 

Scotland
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I stayed at Hotel Jen for 7 days for business, with around 10 + other co workers. Staff were great and hotel facilities are also great, however I had to be moved due to the refurbishment noise and had to complain several times due to constant noise at late hours. I read online that there was refurbishments and so requested... More 

Was this review helpful? Yes
JulianaJauw, Manager at Hotel Jen Tanglin Singapore, responded to this review

Hi littletraveller_9, We are really sorry about the inconvenience caused during your stay with us.The upgrades throughout the hotel will take place this year, and we will do our best to make sure that this is a smooth transition with minimal disturbance to our guests. On a lighter note, the first batch of new rooms will be ready by May... More 

REDCAR
Top Contributor
51 reviews 51 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed the Hotel Jen on our way to and from Bali. The Hotel itself is very clean and the check in and out was extremely quick and the staff and porters on the reception are very polite. Our suitcases arrived at our rooms a couple of minutes after we checked and the room we had was... More 

Was this review helpful? Yes
JulianaJauw, Manager at Hotel Jen Tanglin Singapore, responded to this review

Hi LONGHAULFLIERS, Thanks for your compliments! We are so glad that you and your wife enjoyed your stay. We will convey your kind words to our reception and breakfast team! We look forward to your next visit with us! Regards, Juliana More 

London, England, United Kingdom
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I stayed here about 15 years ago and not much has changed. The rooms are now quite old and dated, ac not as modern as it could be. However the breakfast is great and it's a short walk to the wonderful botanic gardens. Slightly off the beaten track in terms of where the action is but taxis are easy to... More 

Was this review helpful? Yes
JulianaJauw, Manager at Hotel Jen Tanglin Singapore, responded to this review

Hi LucyCP, Welcome back after 15 years, and thanks for choosing us once again. A piece of good news is that we are undergoing renovation, starting with rooms on the top 4 floors. The new rooms have been cleverly designed with our traveller's requirements in mind. The club rooms would be available by May 2015, and the entire renovation will... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 1 week ago

We had a nice trip specially when we dropped by here, we stayed for overnight. Our rooms are very spacious and comfortable. The services is nice! The food they prepare in their restaurants is good. They also have a pool here that you can relax.

Was this review helpful? Yes
JulianaJauw, Manager at Hotel Jen Tanglin Singapore, responded to this review

Hi HafiyHui, We are so glad that you enjoyed stay at Hotel Jen Tanglin Singapore. Thanks for your compliments on the room, pool, restaurant and most importantly, the service from our team! We look forward to your next visit with us. Regards, Juliana More 

Penang Island, Malaysia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The room and bathroom are very small. Very little space and I think it is not ideal for family with children or guests who have mobility challenges. I stay in this hotel (ex Traders) many times with my wife and find it ok for me, good location and very good services

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 2
JulianaJauw, Manager at Hotel Jen Tanglin Singapore, responded to this review

Hi bhc2015, We think you might be pleased to know that the newly renovated rooms will be amazing, with clever designs to maximise space and enhance your overall stay experience. Please let us know in advance, prior to your next stay, if you are bring children or guests with mobility challenges as we would introduce a better suited room type... More 

Peterborough, United Kingdom
Top Contributor
50 reviews 50 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

We visited this hotel four years ago and had no hesitation in returning. Slightly surprised by the change of name (Change of ownership ?). On registering we were informed that refurbishment was under way and that we would receive complimentary breakfast as a compensation. There was some noise but no problem. We did have a slight problem one day when... More 

Was this review helpful? Yes 1
JulianaJauw, Manager at Hotel Jen Tanglin Singapore, responded to this review

Hi John S, Thanks for your compliments, we will extend your kind words to our breakfast team! Hotel Jen is a new brand under the Shangri-La Hotels and Resorts chain, and the ownership remains the same. We are so glad to hear that the renovation did not cause any inconvenience to your stay. Please be assured that the next time... More 

Suffolk, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was going through a renovation at the time we stayed which was made clear to us at the time of booking and check in. Noise could be heard during daytime hours but it wasn’t a problem as we were out seeing the city most of the time. We arrived about 11am but were able to check in immediately... More 

Was this review helpful? Yes 2
JulianaJauw, Manager at Hotel Jen Tanglin Singapore, responded to this review

Hi teamKtravels, We are so glad that the renovation did not cause inconvenience during your stay with us! We would like to assure you that the newly renovated rooms which we are preparing, will look amazing with clever designs to enhance your stay experience. It is good to hear that we managed to provide an early check in with your... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

All the staff were very keen to help and please, we arrived early morning after an overnight flight and they were happy to give us our room at 8am so we could get a few hours sleep and a shower. The pool was very nice and large enough to swim laps, unlike many hotel pools and breakfast had more choices... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
JulianaJauw, Manager at Hotel Jen Tanglin Singapore, responded to this review

Hi Colin G, Thanks for your compliments on our team, who worked hard to help and please! We do try whenever possible to provide an early check in, subject to the hotel's occupancy. It is so good to hear that you enjoyed our large pool and breakfast. We look forward to your next visit with us! Regards, Juliana More 

Bury St. Edmunds, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

To arrive at an hotel at around nine in the morning and be told that although there were renovations going on we could access our room was a joyous, pleasant surprise. Was expecting to be told that the room wasn't yet ready, but because of the renovations we could have a room quite close to the workmen and this didn't... More 

Was this review helpful? Yes
JulianaJauw, Manager at Hotel Jen Tanglin Singapore, responded to this review

Hi Sue E, Thanks for labelling us as "A hotel that looks after its guests". We take pride in providing our guests with the best possible stay experience and we are so glad that we did that during your stay with us. We do try our best to provide the early check in, subject to the hotel's occupancy. It is... More 

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