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Hotel Jen Singapore

4.0 of 5 1A Cuscaden Road, Singapore 249716, Singapore (Formerly Traders Hotel Singapore)
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Certificate of Excellence 2014
Hotel Jen Singapore
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Hotel Jen Singapore
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1,755 reviews from our community

Traveler rating
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    803
    316
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (359)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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  • Korean first
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English first
  • All months
    (1755)
  • Mar-May only
    (400)
  • Jun-Aug only
    (463)
  • Sep-Nov only
    (525)
  • Dec-Feb only
    (367)
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Surat Thani, Thailand
Top Contributor
143 reviews 143 reviews
12 hotel reviews
145 helpful votes 145 helpful votes
3 of 5 stars Reviewed today NEW

We stayed here last year on a visit to Singapore and had no hesitation in booking again. Unfortunately, no one told us about the name change ( although we did receive an email after we arrived!) so we were taken aback somewhat at Changi airport when the shuttle bus driver kept saying that Traders "has gone.....is no more". It later... More

Was this review helpful? Yes 1
Manila, Philippines
1 review
2 of 5 stars Reviewed yesterday NEW

I ordered for at 9.20pm on Saturday evening after a 15 hour work day. I was assured the food would be delivered 20-30 minutes later. I waited 40 minutes before calling downstairs and asked what was happening. I was told "sorry sir, your food will be ready in 20 minutes". I was furious. I asked what was happening, why I... More

Review collected in partnership with shangri-la.com

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Melbourne, Australia
Contributor
16 reviews 16 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Everything was clean and comfy. Sadly it is in a very expensive area so maybe not he best hotel for tourists. Free wifi was great and bed was nice and soft. Worst part was paying nearly $20 AU to do one load of washing in their laundromat! Absolute rip off.

Was this review helpful? Yes 1
JulianaJauw, Manager at Hotel Jen Singapore, responded to this review

Hi AnnaLee F, Thanks for your review! We are glad to hear that you enjoyed your stay, that it was nice and comfortable. We heard your feedback on the laundromat charges and we will review this matter seriously. Nonetheless, thank for rating us 4/5! We hope to welcome you back soon! Regards, Juliana More

Wolverhampton, United Kingdom
Top Contributor
66 reviews 66 reviews
19 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We came to the hotel 5 years ago and really enjoyed it...glad to say that although the it is now Hotel Jen it is still as good. We arrived rather travel weary from Dubai and were greeted by pleasant staff.. As we are celebrating 30 years of marriage this year, they had upgraded us to the Club Floor which gave... More

Was this review helpful? Yes
JulianaJauw, Manager at Hotel Jen Singapore, responded to this review

Hi StephR3, Thanks for your review and congratulations once again on your 30th wedding anniversary! We are so glad to know that you enjoyed the club lounge, our restaurants and bar and most importantly, the service provided by our team. We will convey your kind words to them. Looking forward to your next visit with us. See you soon! Regards,... More

Liverpool, United Kingdom
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We have just returned from a fantastic experience holiday in Singapore. We stayed on 13th floor. We are not huge smokers but like a social cigarette every so often so opted for smokers room. This was a major mistake. The room when we opened the door smelt like an ash tray and even the bedding smelt like sleeping in an... More

Was this review helpful? Yes
JulianaJauw, Manager at Hotel Jen Singapore, responded to this review

Hi ASankey1, Glad to hear that you had a fantastic experience in Singapore! Sorry about the smoking room, we do try our very best to ionise and purify the air whenever possible. Regarding the rooms being dated, we are pleased to announce the change is on it's way and refurbishment is coming soon. It is so good to hear your... More

Sibford Gower, United Kingdom
Top Contributor
69 reviews 69 reviews
24 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

You would not change your aged aunt Maude's name to "Kiley" on a whim. This older establishment was well known as 'Traders'. I have been coming since 1996. 'Jen' is a bit different and I heard the idea was to make it a bit more hip and less like Shangri La, one of the best regarded hotel brands in the... More

Was this review helpful? Yes
JulianaJauw, Manager at Hotel Jen Singapore, responded to this review

Hi MichaelPDrake, Thanks for your review! The Traders brand and service was indeed a great success for over 30 years. However, in recent years, we realise our travellers want more our of their stay experience and hence, the Jen brand. Jen is a virtual host, an experienced and informed hotelier with a 'can do' attitude to hospitality and hotel service... More

Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed in The Hotel Jen 13-15th November. Arriving late in the evening we were offered a room upgrade with a view of the swimming pool and use of the Club Lounge. We accepted the upgrade and were very pleased. We had no problems with our room. The bed was comfortable and the view of the swimming pool was acceptable. There... More

Was this review helpful? Yes 1
JulianaJauw, Manager at Hotel Jen Singapore, responded to this review

Hi T0md0tc0m, Thanks for the great review! We are so glad to hear that you enjoyed the Club Lounge, the view from our room, our breakfast and all the other facilities mentioned. We understand how a comfortable bed is important and so we provide the same beds as 5 star hotels do. Glad that you noticed that! Our team aims... More

Hong Kong, China
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago

My second time stayed in the same location of hotel but name changed to Jen Hotel. Far from MRT but quiet, closed to Tanglin Mall. A bit old but can take 15 mins to Orchard Road on walk. Can have many options if shopping in Orchard is not a must arrangement.

Was this review helpful? Yes
JulianaJauw, Manager at Hotel Jen Singapore, responded to this review

Hi Jtc63, We are so glad to have you back for the second time. Hotel Jen Tanglin Singapore is indeed 15 minutes walk away from the train station. However, we do provide a shuttle service every hour to and from the hotel. We hope to see you again! Regards, Juliana More

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

Too expensive for hotel which need to be overalled, breakfast basic, no no smoking room where not available so they proposed a refreshed room but a very strong smoke smell was in the room, no room decoration, walls dirty.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
JulianaJauw, Manager at Hotel Jen Singapore, responded to this review

Hi mga888, We are sorry about your stay experience but would like to assure you that change is on it's way, very soon. We have heard the issues you highlighted and will look into the respective matters. We hope the rest of your stay was pleasant, thank you for rating us 3/5. Best regards, Juliana More

Wrexham, United Kingdom
Top Contributor
60 reviews 60 reviews
7 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

Writing this from ChangI airport, at the end of a wonderful stay in Singapore. Efficient, pleasant, clean and tidy sums up Hotel Jen for me. We checked in and were amazed to be told our room was ready for us (9.00 am!), so we were off to a brilliant start. Nice room, just a little worn around the edges, but... More

Was this review helpful? Yes
JulianaJauw, Manager at Hotel Jen Singapore, responded to this review

Hi stevethegibbon, Thanks for the kind review, just before you flew off! Hotel Jen is indeed about simple pleasures and easy efficiency, we are so glad to have portrayed this well for you. We do try to accommodate an early check in whenever the hotel occupancy allows. We heard your feedback on the bar prices, the pool experience and the... More

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Additional Information about Hotel Jen Singapore

Address: 1A Cuscaden Road, Singapore 249716, Singapore (Formerly Traders Hotel Singapore)
Location: Singapore > Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Jen Singapore 4*
Number of rooms: 546
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Also Known As:
Traders Hotel Singapore
Singapore Traders Hotel
Traders Singapore
Hotel Jen Singapore

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