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Hotel Jen Singapore

4.0 of 5 1A Cuscaden Road, Singapore 249716, Singapore (Formerly Traders Hotel Singapore)
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Certificate of Excellence 2014
Hotel Jen Singapore
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Hotel Jen Singapore
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1,709 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (343)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
  • All months
    (1709)
  • Mar-May only
    (400)
  • Jun-Aug only
    (463)
  • Sep-Nov only
    (479)
  • Dec-Feb only
    (367)
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Seattle, Washington
Contributor
16 reviews 16 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed at Tradders/Hotel Jen for two weeks last month with my family. We had a wonderful club room (the apartment), with a kitchen, separate living room and bedroom. This was perfect for our family. The hotel was cleanish, service is good and the location is perfect with the Tanglin mall in the basement, and only half mile to Orchard... More

Was this review helpful? Yes
JulianaJauw, Manager at Hotel Jen Singapore, responded to this review

Hi Wazzu2007, Thank you for your review on Hotel Jen Singapore. As a long staying guest, your feedback is valuable to us. We are glad to hear that you enjoyed the overall stay and the facilities provided. We hear your concern about the physical condition of the hotel, and we would like to assure you that change is on its... More

Newcastle
1 review
4 of 5 stars Reviewed 2 days ago NEW

Great location. Ten minute walk to Orchard Rd. Hotel also has a free shuttle for shopping. Can pay an additional S$90 for club floor room and access to club lounge for breakfast and drinks in the evening. Standard rooms still a good size.nice pool area and gym . Restaurant and cafe on ground floor.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
JulianaJauw, Manager at Hotel Jen Singapore, responded to this review

Hi Jennifer H, Thank you for your review on Hotel Jen Singapore. We are glad that you have enjoyed the stay experience in the hotel and the facilities of the club lounge. We hope to welcome you back soon! Best regards, Juliana More

London, United Kingdom
Senior Contributor
46 reviews 46 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Hotel Jen (before Traders) is as expected "nice & comfortable" though I don't see much different from the old brand of traders the rooms need a revamp and are much the same, as is the buffet restaurant. Food quality could be better and while dining with family the service was quite poor we ask 2 times to clear plates... More

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HotelJen_GM, General Manager at Hotel Jen Singapore, responded to this review

Hello dera GTR19, Thank you for your review on Hotel Jen Singapore. We value your feedback very much. I am very sorry to hear about the sub standard service and food quality that you encountered on the day you visited our buffet restaurant. Your experience was certainly far from our service promises and the "Jen feeling" we wish to deliver,... More

Chicago, Illinois
1 review
4 of 5 stars Reviewed 3 days ago NEW

Nice hotel nice people Good breakfast good dinner buffet. location ok to double decker bus and airport. had to pay extra for early check in, clean hotel east to get around. connected to medium size mall with so/so shopping.needs more resturants,

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
JulianaJauw, Manager at Hotel Jen Singapore, responded to this review

Hi Alan S, Thank you for your review on Hotel Jen Singapore. We are pleased to hear that you enjoyed the service and buffet at our hotel. Please be sure to try Ah Hoi's Kitchen, located on level 4, by the pool side. There is a great selection of local Chinese cuisine and we are famous for the Singapore Chilli... More

Kuala Lumpur, Malaysia
Contributor
11 reviews 11 reviews
6 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Having stayed at this property many times in the past, this would have to been the most comfortable. The new environment is very pleasant and the staff seem very happy to be part of the new look and feel.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
JulianaJauw, Manager at Hotel Jen Singapore, responded to this review

Hi Waynekline, Thank you for your review on Hotel Jen Singapore. We are glad that our team managed to deliver the 'Jen experience' to your stay. Our aim is to make your day happier with our enthusiasm and energy. Thank you and see you on your next visit to Singapore! Regards, Juliana More

Reading, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

A great hotel with even better staff, eager to please. The food was of great quality and the rooms clean and high standard. It made our experience of Singapore very positive. Only one downside, the hotel is a bit out of town.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
JulianaJauw, Manager at Hotel Jen Singapore, responded to this review

Hi Steve B, Thanks for the great review! We are honored have made your experience in Singapore a very positive one. Our hotel is indeed 10 minutes walk away from the main shopping action, we are located at the start of Orchard Road, surrounded by greeneries and a stone throw away from Botanical Gardens. We hope to be your choice... More

Singapore, Singapore
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 days ago NEW

Excellent service by the staff who catered to all our requests such as decoration of rooms, connecting rooms, roses, signage at lobby and a cake. All complimentary! There is nothing more to ask for. Will come again.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
JulianaJauw, Manager at Hotel Jen Singapore, responded to this review

Hi Micandy67, We are flattered by your compliments and really glad to hear that you enjoyed your overall stay experience in our hotel. We look forward to welcoming you back soon! Best regards, Juliana More

Leeds, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel had just change over from the Traders to the hotel Jen. The reception area was refresh and welcoming but the room we were allocated was rather tired and in need of a re vamp. Breakfast was good no complaints there loads of choice and catered for all nationalities.

Was this review helpful? Yes 1
JulianaJauw, Manager at Hotel Jen Singapore, responded to this review

Hi LinseyS949, Thank you for your kind review on Hotel Jen Singapore, we are glad that you enjoyed your overall stay with us. With regards to the rooms condition, please be assured that we are looking into this matter and change is on it's way. We look forward to your next visit! Best regards, Juliana More

Kuala Lumpur, Malaysia
1 review
2 of 5 stars Reviewed 4 days ago NEW

No one offered to help me with my luggage when I checked in even though I was alone, gray-haired and small. Every time I tried to access the Internet, there was a pop-up that said "No Internet line available." Also, male staff not sensitised to securities of women who are travelling alone; a male staff suggested he come to my... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
JulianaJauw, Manager at Hotel Jen Singapore, responded to this review

Hi Ms Tan, We are sorry about the shortfall in service during your check in with us and the Internet issues faced during your stay. We would like to assure you that this is not our usual practice and we would like to thank you for your feedback. We are now looking into this matter and improvements will be made.... More

Napier, New Zealand
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here for a conference, plus stayed a few days to see some of the sights in Singapore. We had great service when we checked in. Our room was a twin share and was slightly small for this option as the single beds were almost touching , however the room was serviced every day and was clean with comfortable... More

Was this review helpful? Yes
JulianaJauw, Manager at Hotel Jen Singapore, responded to this review

Hi Noos21, Thank you for your review "Great stay" on Hotel Jen Singapore. We are pleased to hear that you enjoyed your overall stay here with us and experienced the Jen Feeling. Hotel Jen is all about simple pleasures and easy efficiency and we understand how breakfast is an important factor to kickstart your day. Do swing by soon when... More

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Additional Information about Hotel Jen Singapore

Address: 1A Cuscaden Road, Singapore 249716, Singapore (Formerly Traders Hotel Singapore)
Location: Singapore > Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Jen Singapore 4*
Number of rooms: 546
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Also Known As:
Traders Hotel Singapore
Singapore Traders Hotel
Traders Singapore
Hotel Jen Singapore

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