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Sheraton Towers Singapore

Hotel website
39 Scotts Road, Singapore 228230, Singapore
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Sheraton Towers Singapore
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1,102 Reviews from our TripAdvisor Community

Traveler rating
    272
    435
    254
    98
    43
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153
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
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surabaya
Top Contributor
63 reviews 63 reviews
40 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Singapore is the most expensive city and the only first world country in SEA. Hence, with same quality accommodation, we pay more. I do think that it is the reason why so many people rated this hotel low. Before our stay, I was slightly worry with all these reviews, but with the brand, I believe that it wouldn't go far... More 

Was this review helpful? Yes
Kuala Lumpur, Malaysia
Top Contributor
57 reviews 57 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stay in this hotel last March while on business trip. The hotel is excellent and luxurious, rooms very well decorated and perfect; the staff was attentive and cleanliness always ensured. Good breakfast buffet, with wide variety and dishes cooked on demand. Newton hawker centre is near, but other than that, be prepared to walk or take a cab to... More 

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This Sheraton is comfortable but starting to feel a little old. Positioned a ten-minute walk away from the main shopping areas, it is a little isolated from the "life" of Singapore. The best thing is the MRT station close-by that gives easy access to the excellent transport network.

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Manila, Philippines
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I had a very pleasant stay at the Sheraton Towers. The staff was very friendly and helpful. They made me feel right at home. The room was spacious and clean. The bed was comfortable and I had a good night's rest before my very early meeting with a client the next day.

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Impeccable service and professionalism demonstrated by the staff every stay. Room is always in perfect condition. Nice area outside to relax and have a cigar and libation. Fast internet and great buffet for lunch and dinner.

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Sheraton was our choice hotel to hold our wedding luncheon last Nov. We had the opportunity to stay in one of Sheraton's many suites and it has to be the best we ever had! The staff are always helpful and cheerful. I had the honor of working closely with Sherrie and Jason. They were accommodating and attentive to details, making... More 

Was this review helpful? Yes 2
Seattle, Washington
Contributor
20 reviews 20 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This is a very nice hotel and all the staff were very pleasant and helpful whether it was doormen, front desk, restaurant or housekeeping. Had Club privileges during our stay and enjoyed the evening "happy hour", the included breakfast and wifi which are worth considering if you will be spending a decent amount of time at the hotel. Have stayed... More 

Was this review helpful? Yes 1
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review

Dear bman24 Thank you for staying at Sheraton Towers Singapore, it is a pleasure to know that you enjoyed your stay with us. We truly appreciate your kind words on our associates and we will certainly share it with them. We look forward to welcoming you back in the near future. Warm Regards, Sharon See Director of Rooms More 

Ahmedabad, India
Top Contributor
97 reviews 97 reviews
66 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is still comfortable. They did not upgrade as normal due to my spg status but the room was comfortable, the cleanliness was great and the best is the service given by the staff. Staff is about the best you can get in any hotel in Singapore.

Was this review helpful? Yes 2
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review

Dear ViralAhmedabad_India Thank you for the kind review of your stay. We are happy to learn that you had a comfortable stay experience. It is certainly a pleasure to know that our associates were able to make your experience a memorable one. Once again, thank you for staying with us and we hope to extend our Sheraton hospitality to you... More 

Top Contributor
67 reviews 67 reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed the night visiting friends in the city. A wonderful hotel and fantastic level of service. Rooms were old school but beautifully maintained. Slight glitch when a fruit platter was delivered by mistake and left in the room. Called to let them know and instead of asking me to keep it and thanking me, they insisted on sending someone up.... More 

Was this review helpful? Yes 1
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review

Dear Khoolton Thank you for staying at Sheraton Towers Singapore. It is a pleasure to learn that you had a restful stay experience with us. We truly appreciate your compliments on the service as well as the guestrooms and we look forward to extending our Sheraton hospitality on your next visit to Singapore! Warm Regards, Sharon See Director of Rooms More 

Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I specifically joined TripAdvisor for this very review.. I am a Platnium SPG Member and have been for 5 years (SPG’s Highest Tier Loyalty Membership). I checked into the Sheraton Towers on 17 May 2014. I stayed in a Private Cabana, which SPG advertise online for SGD $457.00 a night. I had a business dinner and returned to the hotel... More 

Was this review helpful? Yes 2
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review

Dear pillip88 Thank you for the review of your stay experience. We deeply regret that your stay was not up to your expectation especially with the issue pertaining to the encounter at the Cabana room. Our appointed pest control company has investigated the issue and clarified that the insects were not mosquitoes. Our Cabana rooms are situated on the greenery... More 

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