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Sheraton Towers Singapore

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39 Scotts Road, Singapore 228230, Singapore
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Sheraton Towers Singapore
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1,162 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (220)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
  • All months
    (1162)
  • Mar-May only
    (296)
  • Jun-Aug only
    (324)
  • Sep-Nov only
    (256)
  • Dec-Feb only
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Jakarta, Jakarta Raya, Indonesia
Level Contributor
187 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Sheraton continues to be one of our favorite places to stay when in Singapore. Good family and business hotel. Decent restaurant, good location. Decent pool and fitness center. Very friendly doormen. Will stay there again.

Was this review helpful? Yes 1
Bangalore
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Its a standard Sheraton, a little too dark for me. some of the corridor carpets look worn out. The rooms seem musty until the air-con kicks in after you put the keycard in the slot. The location is close to orchard road, but too far to walk. Food and service was good. the Lounge was very good in terms of... More 

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SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review

Dear SumitBagaria, Thank you for sharing your review. It is heartening to hear that you appreciated the service of our associates as well as our food. Though it is disappointing to hear that our decor did not meet your expectation, please rest assured that your invaluable feedback has been duly noted and will be taken into consideration for future refurbishment... More 

Vietnam
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Had great service from the staff at the Sheraton Towers. But hotel is a bit old... and the bed is not very comfortable. All area of hotel need new decorating... Breakfast is OK... very friendly staffs there....

Was this review helpful? Yes 1
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review

Dear Nemo N, Thank you for the review of your stay. We are glad to hear that you enjoyed the service of our associates. However, it is disconcerting to hear that our decor was not up to your standard. Please allow me to assure you that we have noted your valuable feedback which will be taken into consideration for prospective... More 

Melbourne, Australia
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel is in desperate need of a refurbishment. All area of the hotel need decorating, including the bedrooms. This does not compare in standards to other Sheraton hotels I have stayed in - come on Singapore Sheraton, model yourselves on the Four Points Dubai maybe? Service levels were good, Italian food good.

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SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review

Dear CJG23, Thank you for taking the time to write your review, we very much appreciate it. We are glad that you enjoyed our service and food at DOMVS. However, it is disappointing to hear that our decor did not meet your expectation. Please rest assured that your valuable feedback has been duly noted and we will take that into... More 

Thailand
4 of 5 stars Reviewed 1 week ago NEW

I stayed at RM No. 2012 on period of July 11-12, 2015 for sightseeing in Singapore as my 1st time. However, GSA who is a woman and check-in me at 17:00 hrs, is very nice and friendly. She explained many things to me about the hotel and fast helped to connect internet in my room. Thank you very much and... More 

Was this review helpful? Yes 1
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review

Dear saowwon, Thank you for sharing your positive review, I am pleased that you enjoyed the service rendered by our associate. We look forward to extending the Sheraton hospitality to you on your next visit to Singapore! Warm Regards, Sharon See Director of Rooms More 

Newmarket, Canada
5 of 5 stars Reviewed 1 week ago NEW

Had great service from the staff at the Sheraton Towers. The best member of the staff was Chandra the Door Man. Greeted us everyday, offered great restaurant suggestions and directions when we need them. A true ambassador for the Sheraton.

Was this review helpful? Yes 1
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review

Dear Jetcos, Thank you for your generous review, it is heartening to hear that you appreciated the service of our associates, particularly Chandra, and we will be sure to pass your kinds words on to him. The pleasure was ours to serve you and we look forward to welcoming you back again on your next visit to Singapore! Warm Regards,... More 

Singapore, Singapore
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Nothing to rave about. Asked for early check in but did not be accomodated yet not informed. Called three times but phone was only answered on third connection. Requested for extra blankets and pillows but was told that they dun have blankets, only duvets. The attendant made a second trip to deliver the duvet. Hotel looks understaffed.

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SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review

Dear HotMama_Dev, Thank you for taking the time to write your review. We regret to hear about the inconveniences you experienced regarding the check-in process, service and duvets. Please allow me to assure you that your valuable feedback has been brought on board and we will have the respective departments investigate the issues and improve on them. We do hope... More 

philippines
Level Contributor
374 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
4 of 5 stars Reviewed 1 week ago

Sheraton Singapore is a very convenient hotel to stay in due to its location. Take a taxi from the airport and cost about S$22 depending on traffic. Check in was a breeze. The room is 30 sq meter, has been renovated , nice bed for wonderful sleep, clean and has 4 bottles of water.Service is fast with appropriate followup. Near... More 

Was this review helpful? Yes 1
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review

Dear jdchua521, Thank you for the kind review, I am delighted to hear that you had a comfortable stay with us and enjoyed our service and accessible location. We look forward to extending the Sheraton hospitality to you once again! Warm Regards, Sharon See Director of Rooms More 

Wollongong, Australia
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Once again in Singapore for work related reasons. I was impressed with the greeting by the doorman (Sebastian) and the friendliness and efficiency of the check in staff. My room #1208 had a nice outlook (see pic) and was clean and comfortable. The conference room facilities for 2 days of meetings were very good and once again the service excellent.... More 

Was this review helpful? Yes
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review

Dear Simon W, Thank you for your generous review, we are delighted to hear that you enjoyed your stay at Sheraton as well as the service of our associates, particularly Sebastian. We will be sure to pass your kind words on to him. Thank you for choosing to stay with us and we look forward to being of service to... More 

Miami, Florida
Level Contributor
276 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked 3 nights in a club room coz we wanted to stay in a SPG hotel in Singapore. Check in was fast but were disappointed with the room. Yes, just like other reveiwers opinion, I agree that the room need refurbishment. The smell of mildew in the room was quite overwhelming. And since we just came from Marina Bay... More 

Was this review helpful? Yes 1
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review

Dear Hanabanna23, Thank you for taking the time to write your review. We are heartened to hear that you appreciated our quick check-in process and service of our associates. However, it is regrettable that the hotel fell short of your expectations on the aspects you have highlighted. Rest assured that we value your feedback and have passed it on to... More 

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