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Swissotel Merchant Court

#57 of 299 Hotels in Singapore
Certificate of Excellence
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20 Merchant Road, Singapore 058281, Singapore
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3,066 Reviews from our TripAdvisor Community

Traveler rating
    1,154
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    418
    138
    51
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Swissotel Merchant Court
See the most recent reviews
Kuala Lumpur, Malaysia
Top Contributor
103 reviews 103 reviews
85 hotel reviews
222 helpful votes 222 helpful votes
4 of 5 stars Reviewed October 20, 2012 via mobile

I had a good stay here two years ago on the way to Australia and now I live in the region it has become my hotel of choice when I pop down to Singapore. Booking direct with the hotel I get a S$200++ room rate and invariably get upgraded to a better room upon check in sometimes including wifi and... More 

Was this review helpful? Yes
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review

Dear tarichard, Thank you for your feedback for Swissôtel Merchant Court. We are heartened to learn that you liked the hotel location and our hotel facilities. Your positive feedback will help us in further upkeeping our level of service and products. Once again, thank you for choosing Swissôtel Merchant Court as your preferred accommodation and we hope to have the... More 

Perth, Australia
Top Contributor
90 reviews 90 reviews
10 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed October 20, 2012

The hotel is well located right across from Clarke Quay and next door to an MRT underground train station. Room and bathroom were OK. Breakfasts were very good. Being able to walk over to Clarke Quay for dinner is really convenient.

Was this review helpful? Yes
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review

Dear J2V_Travel, Thank you for your feedback for Swissôtel Merchant Court. We are glad to be of service to you and your partner and we are glad to learn that you liked the hotel location. Your positive feedback is important to us and will help us in constantly improving our level of service and products. Once again, thank you for... More 

Bowral
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 19, 2012

Stay for 4 nights on arrived the room we had did not have a river view , we asked to change as we were staying for the 4 nights and wanted a view. No problem we were relocated to two beautiful rooms overlooking the pool and river. From our rooms we could see the night lights on the boats and... More 

Was this review helpful? Yes
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review

Dear PhillipBowral, Thank you for your feedback for Swissôtel Merchant Court. We are glad to be of service to you and your friends and we are glad to learn that you liked the hotel location and facilities in general. Your positive feedback is important to us and will help us in constantly improving our level of service and products. Once... More 

Brisbane, Australia
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 19, 2012

This hotel has proven on many occasions to be a great venue for long stays, stop- overs or just a few days of relaxation. We have used this venue for the past few years and have returned to it rapidly after trying out other venues. Why do we like it? Immediate access to the river and all it has to... More 

Was this review helpful? Yes
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review

Dear vivted56, Thank you for your feedback for Swissôtel Merchant Court. It is our utmost pleasure to be of service to you and your partner and we are pleased to learn that you liked the hotel location. Your positive comments are important and will assist us in improving and upholding our level of service and facilities. Once again, thank you... More 

Ottawa, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 19, 2012

I stayed in this hotel for 7 days and have nothing else to say but it was amaing. Rooms are clean and modern. Bed very comfy. BUT above all.. The service was WOW! The dining room staff are so kind. The one lady by the name of Miaw was so nice and polite and kind. It was obvious that they... More 

Was this review helpful? Yes
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review

Dear jonathan2011, Thank you for your feedback for Swissôtel Merchant Court. It is our pleasure to be of service to you and we are happy to learn that you liked the hotel facilities and our service. Your positive feedback is important to us, which serves as an encouragement for us to constantly improve our level of service and products. Once... More 

Leyland, United Kingdom
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 18, 2012

Ive stayed here twice with work now and I have to say its a lovely place to stay. The staff are great and very friendly and with it being so close to Clark Quay and the shopping mall, everything you need is within a very short walking distance. The rooms are spacious and very plush and when Ive stayed over... More 

Was this review helpful? Yes
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review

Dear Sutty67, Thank you for your feedback for Swissôtel Merchant Court. We are heartened to learn that you liked the hotel location and our guest rooms during your business trips. Your positive feedback will help us in further upkeeping our level of service and products. Once again, thank you for choosing Swissôtel Merchant Court as your preferred accommodation and we... More 

Adelaide, Australia
Top Contributor
171 reviews 171 reviews
58 hotel reviews
119 helpful votes 119 helpful votes
5 of 5 stars Reviewed October 18, 2012

We had an overnight stay at the Merchant Court enroute from London. When we checked in the very nice young man at the desk asked for our passports, and realising it was my birthday just gone, he offered an upgraded room and breakfast to us complimentary. The luggage arrived with the porter before we had time to hang up our... More 

Was this review helpful? Yes 2
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review

Dear avidtraveller, Thank you for your feedback for Swissôtel Merchant Court. It is our utmost pleasure to be of service to you and your partner and we are pleased to learn that you liked the hotel location. Your positive comments are important and will assist us in improving and upholding our level of service and facilities. Once again, thank you... More 

Baku, Azerbaijan
Top Contributor
90 reviews 90 reviews
29 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 17, 2012

The hotel is locate just next to Clark Quay where is possible to find nearly any sort of entertainment. The hotel and the room were cleaned and tidy. The room was quite spacious even with the extra bed added to my son. The parking and internet wi-fi were included in the rate. The swimming pool is nice but probably not... More 

Was this review helpful? Yes
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review

Dear Dadde74, Thank you for your feedback for Swissôtel Merchant Court. We are glad to be of service to you and your family and we are glad to learn that you liked the hotel location and breakfast selections in general. Your positive feedback is important to us and will help us in constantly improving our level of service and products.... More 

Great Western, Australia
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed October 16, 2012

This Hotel is in a fantastic location and is a stunning hotel. All the staff were fantastic. I would suggest checking on when you room will be ready as I couldn't check into until an hour after the scheduled check in time which left me sweaty from the flight with 2 hours to kill and some friends had to wait... More 

Was this review helpful? Yes
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review

Dear Shemar1_12, Thank you for your feedback for Swissôtel Merchant Court. We are heartened that you had a pleasant stay with us in general during your business trip in October 2012. Please note that we value your feedback and it is important for us in improving and upkeeping of our level of service. We hope to be able to demonstrate... More 

Fremantle
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 16, 2012

We could not find fault with this hotel. From the moment we walked in, our experience was great. We (my husband & I, and our 4 year old son) had booked a classic room, and were prepared to share a king size bed between us. The lovely girl at reception upgraded us to a family room at no extra charge,... More 

Was this review helpful? Yes 1
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review

Dear sammymc74, Thank you for your feedback for Swissôtel Merchant Court. It is our utmost pleasure to be of service to you and your family and we are pleased to learn that you liked the hotel location. Your positive comments are important and will assist us in improving and upholding our level of service and facilities. Once again, thank you... More 

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From Marina Bay, a walk along Singapore River will take you through the three Quays of the city, each offering a very different atmosphere. Boat Quay features historical sites and a buzzing riverfront vibe. Clarke Quay caters to the party crowd, while Robertson Quay appeals to the leisurely wanderer. Weekends at Robertson Quay and Martin Road also give a peek into the lives of expats in Singapore, as the riverfront teems with joggers, dog walkers, and those getting their caffeine fix over brunch or enjoying a burger and a beer. No matter what you’re up for, the three Quays have something to keep you happy, day or night.
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