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All 292 Singapore hotels

Swissotel Merchant Court

4.0 of 5 Hotel   |   20 Merchant Road, Singapore 058281, Singapore
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82%
Ranked #44 of 292 hotels in Singapore
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
Rodney O Melbourne, Victoria, Australia
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2,399 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (367)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Melbourne, Victoria, Australia
1 review
3 of 5 stars Reviewed yesterday NEW

Great location however tired motel Issues with tv took 2 days to fix Stayed 7 nights in August and room given had a lovely view of the fire escape of the building next door (poor) Dispite arriving at 7pm when asked for a 6pm check out due to late flight back to Melbourne told that would be $100 extra ,... More

Was this review helpful? Yes 1
Basingstoke, United Kingdom
Top Contributor
81 reviews 81 reviews
34 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I think the staff are certainly what makes the hotel - I had nothing but really, really friendly and lovely people helping me the entire time. I stayed at this hotel for a business trip for 5 nights and checked in after a 13 hour flight from the UK. I checked in really quickly and went straight to sleep -... More

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Sydney, Australia
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Great location right next to clark key and the close to subway station. The Staff is very friendly and help full. the best is the pool the best view over Clark Key and a nice place to relax before going out for a night of fun. The Rooms are good size and well appointed. I was lucky to get a... More

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SingaporeMerchantCT, General Manager at Swissotel Merchant Court, responded to this review

Dear Magelan99, Thank you for your kind review. I am pleased to learn that you had a nice stay with us and enjoyed our location, Swiss Hospitality, comfort of our rooms as well as the facilities in place. My team and I look forward to welcoming you back again in the near future. Warm regards, Rainer Tenius General Manager More

madrid
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

in front of clarke quay and one minute away from subway. incredibly quiet taking into acount its location. 10 minutes on foot to chinatown swimmingpool area was very nice too. comfortable and clean room. bathroom ok. very helpful staff. front desk very efficient, same the concierge. wifi could be better, but not the slowest i have experienced.

Was this review helpful? Yes
SingaporeMerchantCT, General Manager at Swissotel Merchant Court, responded to this review

Dear vamosahi, Thank you for the kind review on your stay at Swissôtel Merchant Court. I am warmed by the praises you and your partner have of us including the compliments of our Swiss Hospitality. I hope you and your partner had a great time enjoying the many interesting sights around Singapore and my team and I look forward to... More

North Sydney, Australia
1 review
3 of 5 stars Reviewed 4 days ago NEW

Flight was late so they gave our room to someone else and gave us single beds and they wouldn't give us another room until the next day. Would have preferred to stay in a cheaper hotel with a queen bed!

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
SingaporeMerchantCT, General Manager at Swissotel Merchant Court, responded to this review

Dear Tracy D, Thank you for taking time to share your experience on your recent stay with us. I would like to extend my apologies for the disappointment during check-in on the unavailability of your bed preference which I trust was resolved to your expectations the following day. I thank you for your kind understanding that preferences are subject to... More

Perth, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This was our second trip to Singapore over 18 months. The location was beneficial for the abundance of Clarke Quay dining options but given we travelled far and wide during the day location was not so important to us. The hotel is definitely in need of some refurbishment as the rooms are very tired looking and cleanliness could be improved... More

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Perth, Australia
1 review
3 of 5 stars Reviewed 5 days ago NEW

This was our second trip to Singapore over 18 months. The location was beneficial for the abundance of Clarke Quay dining options but given we travelled far and wide during the day location was not so important to us. The hotel is definitely in need of some refurbishment as the rooms are very tired looking and cleanliness could be improved... More

Was this review helpful? Yes
SingaporeMerchantCT, General Manager at Swissotel Merchant Court, responded to this review

Dear Dayley1961, Thank you for taking time to share your review which I am glad to note that you and your friends have enjoyed the convenience of our location. I would like to apologise for the disappointment felt on the room and Food & Beverage quality which is held with much regret. Your feedback is of importance and will assist... More

Adelaide, Australia
Contributor
17 reviews 17 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Pros: 1) Great Location - It's right in the middle of Clarke Quay, meaning, nice restaurants, pubs, tourist attraction (boat ride), and general amenity is close by. Also 2-3 streets away from China Town and the MRT station is just across the hotel entrance. 2) Great Breakfast - First of all, there are plenty of tables so you don't have... More

Was this review helpful? Yes 1
SingaporeMerchantCT, General Manager at Swissotel Merchant Court, responded to this review

Dear edgarchieng, Thank you for taking your time to share your constructive feedback with us on your recent visit which is indeed very insightful. I am pleased to note of the many positive areas which you and your family have enjoyed, including our location, breakfast selection, Swiss Hospitality, facilities as well as the complimentary Internet access. At the same time,... More

Perth, Western Australia
1 review
5 of 5 stars Reviewed 5 days ago NEW

The location is perfect for all the activities in Singapore, literally three minuet walk to MRT and always Taxis out the front. The staff are friendly and professional and will go out of their way to assist. Rooms are comfortable and maintained every day with complimentary bottled water, the nespresso machine is a bonus but you only get 3 capsules... More

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
SingaporeMerchantCT, General Manager at Swissotel Merchant Court, responded to this review

Dear Craig B, Thank you for your kind compliments. I am delighted to hear that you and your family had a pleasant stay with us and particularly enjoyed the convenience of our hotel’s location, comfort of our rooms and in-room amenities, as well as our facilities in particular the Swimming Pool. My team and I look forward to welcoming you... More

Bangalore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My stay at Swissotel was a great experience with friendly staff and great ambience. The rooms were very well maintained and staff courteous throughout the stay. Great choice of food at the restaurants and in evenings, it is located in the most wonderful area in Singapore. Overall a 'double thumbs-up'

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes 1
SingaporeMerchantCT, General Manager at Swissotel Merchant Court, responded to this review

Dear Vishwas U, Thank you for your kind review which I am truly honoured to note of the praises you have of our team members, overall ambience as well as our Food & Beverage offering. Once again, thank you for staying with us and my team and I look forward to welcoming you back again on your next visit to... More

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Hotel Summarization (Beta)

What travelers say

  • Clarke Quay(151)
  • Pool area(32)
  • Very nice(22)
  • Great location(19)
  • Mrt station(18)
  • Buffet breakfast(10)
  • China town(9)
  • Friendly and helpful(6)
  • Hotel staff(6)
  • Very good(4)

Additional Information about Swissotel Merchant Court

Address: 20 Merchant Road, Singapore 058281, Singapore
Location: Singapore > Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Merchant Court 4*
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Also Known As:
Swissotel Merchant Court Hotel Singapore
Swissotel Merchant Court Singapore

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#19 Spa Hotel in Singapore #31 Family Hotel in Singapore #31 Business Hotel in Singapore #34 Romantic Hotel in Singapore #41 Luxury Hotel in Singapore #44 Top resorts Hotel in Singapore #44 On the Beach Hotel in Singapore
Hotel Class
Official Description (provided by the hotel)
Swissôtel Merchant Court is situated right in the heart of the city centre, by the banks of the Singapore River and close to Clarke Quay and Chinatown, offering exciting dining and entertainment facilities. The hotel is beside the Clarke Quay MRT (subway). Facilities include a choice of 2 restaurants, 2 bars, the Amrita Spa & Wellness, a resort style swimming pool and 24-hour fitness centre. ... more   less 
Number of rooms
476

Questions & Answers

Questions? Get answers from Swissotel Merchant Court staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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