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Swissotel Merchant Court

#59 of 300 Hotels in Singapore
Certificate of Excellence
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20 Merchant Road, Singapore 058281, Singapore
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3,168 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (502)
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Perth, Australia
Level Contributor
5 reviews
5 of 5 stars Reviewed today NEW

I was lucky enough to celebrate my 60th birthday with a couple of girlfriends at this lovely hotel. From the doorman and concierge staff, front desk and restaurant staff, all were very pleasant and attentive and couldn't have been friendlier. The birthday cake with some of the staff bringing it to my room was a lovely touch. Very close to... More 

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Beecroft
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had the joy of being upgraded to a suite, so were able to use the Executive Lounge which includes breakfast. Our kids (aged 3.5yrs and 6yrs) really enjoyed the pool area with the 2 slides. We could have spent the whole time by the pool. Hotel is currently undergoing some renovations, so the Spa was closed during our stay,... More 

Review collected in partnership with Swissotel Hotels & Resorts

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SwissotelMerchantCT, General Manager at Swissotel Merchant Court, responded to this review

Dear P5045ZNnicoler, Thank you for choosing Swissôtel Merchant Court as your preferred hotel for your recent visit to Singapore, and for awarding us with a perfect rating. It is a delight to hear that your family enjoyed our resort-style pool, Swiss Executive Lounge facilities and service rendered by our team members. Thank you for your kind patience with our refurbishment... More 

Manchester, United Kingdom
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Wanted to stay elsewhere but hubby chose this one and so glad he did. The hotel was super, in a fab location. We upgraded on check in and got a river view which was well worth it. Everything you could want for breakfast and staff were so courteous and helpful. Lovely pool, rooms spacious, spotless and comfortable. Bed linen and... More 

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SwissotelMerchantCT, General Manager at Swissotel Merchant Court, responded to this review

Dear Denise M, Thank you for taking time to share your review with us and for awarding a perfect rating. We truly appreciate your generous feedback and we are warmed to know that you enjoyed the convenience of our location, your room view overlooking Singapore River, our breakfast spread, Swiss hospitality, overall room comfort, resort-style pool and Swiss Executive Lounge.... More 

Tannum Sands, Australia
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The staff on arrival all made a good impression from concierge to reception, so we were somewhat happy to take what happened after that. At the time the lower floors were undergoing renovation and there is currently noise but we found it bearable and it was in daytime. But we didn't think our floor or room looked too tired and... More 

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SwissotelMerchantCT, General Manager at Swissotel Merchant Court, responded to this review

Dear Ron S, Thank you for taking time to share your experience with us and for awarding a perfect rating. Your generous compliments are very much appreciated and I am warmed to hear that our team members were able to assist in making your stay a comfortable one. At the same time, it is a delight to know that you... More 

Australia
Level Contributor
47 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The 3rd or 4th time I have stayed here and always picked it because of the location, hop across the bridge to Clarke Quay, left or right of the hotel for more great bars and restaurants, or a short walk down the road to China town. The rooms are starting to get tired but hey that why they are renovating... More 

Was this review helpful? Yes
SwissotelMerchantCT, General Manager at Swissotel Merchant Court, responded to this review

Dear Ross L, Thank you and we truly appreciate your continuous support towards Swissôtel Merchant Court. It is always a delight to hear from our returning guests and your feedback will spur us on to strive for greater excellence. At the same time, thank you for your kind patience with regards to our refurbishment works and my team and I... More 

Iluka
5 of 5 stars Reviewed 4 days ago NEW

loved the hotel, staff were great helpful and always smilling. our room was dated but still fab we were on the 12th floor. They are giving the hotel a reno. the hotel itself is beautiful and charming. brecky was great. We will definatley go back if staying in Singapore. The position is great to, on the river. bev and dave... More 

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
SwissotelMerchantCT, General Manager at Swissotel Merchant Court, responded to this review

Dear davidgI7084FM, Thank you for taking time to share your review with us and for the perfect rating awarded. It is heartwarming to know that our team members assisted in providing an enjoyable stay for you and your partner and your feedback will spur us on to strive for greater excellence. My team and I hope to welcome you back... More 

Sydney, Australia
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is undergoing renovation and our room was noisy but a quick visit to the desk and we were put into another room away from the noise. This hotel has great staff ready to help you with anything from booking trips to fixing iPhone/wi-fi problems . The breakfast is amazing in the cafe and hopefully this part of the... More 

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SwissotelMerchantCT, General Manager at Swissotel Merchant Court, responded to this review

Dear vickij20, Thank you for your valuable feedback. We are glad to be of service to you and I am pleased to hear that you liked the hotel location as well as our buffet breakfast spread. Indeed, to enhance our guests’ experience, the hotel is currently undergoing refurbishment from Mondays to Fridays between 09:00hrs and 18:00hrs (excluding weekends and public holidays).... More 

Southampton, United Kingdom
2 reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

We arrived by airport shuttle bus and were greeted warmly at the door and by the staff at the Reception Desk - special mention to Arthur who checked us in. He advised that the Classic Rooms on the lower floors were currently being renovated so we would have a Swiss Advantage Room but on checking our reservation he told us... More 

Was this review helpful? Yes
SwissotelMerchantCT, General Manager at Swissotel Merchant Court, responded to this review

Dear Ann O, Thank you for taking time to share your experience with us. It is our utmost pleasure to be part of your joyous occasion and congratulations once again on your anniversary. I am warmed to hear that the overall room comfort, Swiss Executive lounge facilities and resort-style swimming pool are well-suited to your travel needs. Your feedback is... More 

Melbourne, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My husband and I spent a few nights in Singapore either side of a trip to Koh Samui. The Swissotel Merchant Court is well positioned in the city. There were plenty of eateries and attractions to see in Clarke Quay, and it is only a couple of blocks from Chinatown. The train system in Singapore is excellent, with entrances to... More 

Was this review helpful? Yes
SwissotelMerchantCT, General Manager at Swissotel Merchant Court, responded to this review

Dear Jan G, Thank you for taking time to share your experience with us. It is a delight to hear that you and your husband found our location a great starting point to explore Singapore, and you enjoyed the overall room comfort as well as service rendered by our team members. Your feedback is very much appreciated and my team... More 

Geneva, Switzerland
1 review
3 of 5 stars Reviewed 6 days ago NEW

Stayed here with my family for a week. The location is perfect: MRT, restaurants, shopping just in front. The pool is very nice with great views. The reason I would say this is average is due to renovations which meant being in the room was unbearably loud. This was a huge problem for us.

Was this review helpful? Yes
SwissotelMerchantCT, General Manager at Swissotel Merchant Court, responded to this review

Dear akily007, Thank you for taking time to share your experience with us. While I am warmed to hear that you and your family enjoyed the convenience of our location and resort-style swimming pool, please accept my sincere apologies for any inconvenience caused due to the ongoing refurbishment in our hotel. We sincerely thank you for your kind patience and... More 

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Staying in The Quays

Neighborhood Profile
The Quays
From Marina Bay, a walk along Singapore River will take you through the three Quays of the city, each offering a very different atmosphere. Boat Quay features historical sites and a buzzing riverfront vibe. Clarke Quay caters to the party crowd, while Robertson Quay appeals to the leisurely wanderer. Weekends at Robertson Quay and Martin Road also give a peek into the lives of expats in Singapore, as the riverfront teems with joggers, dog walkers, and those getting their caffeine fix over brunch or enjoying a burger and a beer. No matter what you’re up for, the three Quays have something to keep you happy, day or night.
Explore this neighborhood
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