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Swissotel Merchant Court

4.0 of 5 20 Merchant Road, Singapore 058281, Singapore
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Certificate of Excellence 2014
Swissotel Merchant Court
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Swissotel Merchant Court
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2,619 reviews from our community

Traveler rating
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    1,119
    358
    118
    40
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Darlington, United Kingdom
Top Contributor
58 reviews 58 reviews
22 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here for three nights and I would recommend this hotel. Firstly, the location is excellent , situated on Clarkes Quay with numerous restaurants, including Jumbos seafood restaurant, bars and ideally located for the boat trips. The room was clean, spacious and comfortable and the bed was especially comfortable. The reception staff were very friendly and helpful and the... More

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Boise
1 review
4 of 5 stars Reviewed 2 days ago NEW

Hotel location provides covered access to MRT. Abundance of restaurants and shopping are within walking distance. Nice gym with free weights, circuit equipment and cardio stations with a nice view of the canal

Review collected in partnership with Swissotel Hotels & Resorts

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Perth, Australia
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I've stayed here a few times, and really like this hotel. It's not huge or spacious, but it's nicely designed and the location is just fantastic - you can easily walk to Clarke Quay and the great restaurants and bars located there. The pool is nice (not too big, but decent, although suntan beds get crowded!). The welcome back note... More

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Phuket, Thailand
Contributor
17 reviews 17 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed in eight/ten different hotels in Singapore during the last two three years. All 4 or 5 stars all in Club rooms, incl the new hotel that has three buildings and a roof top pool. This one, so far, is our best experience. To be Singapore, our Club room was big and very clean and well maintained. Nice with... More

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Melbourne
Top Contributor
71 reviews 71 reviews
8 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Having booked an executive club room, we found the room to be of ample size. There was a small entry foyer with (expensive) mini-bar as well as complimentary tea and coffee making facilities. Even a 'Nespresso' coffee machine was part of the deal. Into the living area which featured a large, comfortable bed, good sized closet and a desk in... More

Was this review helpful? Yes 1
SingaporeMerchantCT, General Manager at Swissotel Merchant Court, responded to this review

Dear RamblingTales, Thank you for taking time to share your kind review and for giving us an excellent rating. It is truly a pleasure to know that you and your friends were impressed with your stay with us and enjoyed our facilities, room, amenities, location and the use of our Swiss Executive Club Lounge. Your generous compliment is greatly appreciated... More

Perth, Australia
Contributor
16 reviews 16 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was my second time staying in the Swissotel Merchant Court (previous stay was October 2013). This hotel has a fantastic location and the staff are always friendly. From first entering hotel, it is just relaxing and easy. The rooms are great size and easy fit two people. The bathroom is quiet spacious and the rooms always feel clean. Love... More

Was this review helpful? Yes 1
SingaporeMerchantCT, General Manager at Swissotel Merchant Court, responded to this review

Dear Morgan S, Thank you for your continuous support of Swissôtel Merchant Court which is truly our pleasure to be of service to you again. My team and I are indeed encouraged by your generous compliments on our Swiss Hospitality, comfort of our room as well as our facilities. Thank you once again for your kind recommendation and my team... More

Bowral, Australia
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Swissotel Merchant Court is in a fabulous location, just across the road from a shopping centre, MRT railline is underneath the shopping centre. The hotel rooms were of a nice standard, clean and well serviced. The staff were all polite, friendly and helpful. We stayed on the 8th floor we had to pay for an upgrade to get this high,... More

Was this review helpful? Yes 1
SingaporeMerchantCT, General Manager at Swissotel Merchant Court, responded to this review

Dear Lynda62x2, Thank you for choosing to stay at Swissôtel Merchant Court. I am warmed to hear of your generous praises for our Swiss Hospitality, comfort of our room, Food & Beverage offering, as well as the convenience of our location. My team and I look forward to welcoming you and your partner again in the not too distant future.... More

Perth, Western Australia, Australia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

It would be great if you could find someone who knew how to speak English. As someone else said, the bathrooms needs renovating, very poor. I also left my makeup bag there, which was quite huge with heaps of makeup etc, thinking when I came back from my cruise I would find it, but alas, no where to be found.... More

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SingaporeMerchantCT, General Manager at Swissotel Merchant Court, responded to this review

Dear Faye S, Thank you for your review. I am concerned to hear of your shortfall in experience which I would extend my profound apologies for the disappointment felt. I would also like to reassure you that security is of our utmost priority, and that we pride ourselves to provide a safe and secured environment for our guests at all... More

Perth, Western Australia, Australia
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for 3 nights and very disappointed .the hotel is in need of a lot of work,the room was big but very tired. The furniture was old,the bathroom had cracked tiles, threadbare towels and the bath was dull as the finish had worn away. It was advertised as luxury accommodation it was certainly priced that way but I wouldn't recommend... More

Was this review helpful? Yes 2
SingaporeMerchantCT, General Manager at Swissotel Merchant Court, responded to this review

Dear Carole W, Thank you for sharing your review. Please accept my profound apologies for the disappointment over your recent stay with us. Please be assured that this is not a representative of what we seek to deliver and that your feedback will assist us to monitor and review our offerings and standards. I hope for another opportunity to welcome... More

Brighton, United Kingdom
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

Spent two nights here and it was functional and comfortable. But it was also rather lacking any soul/ personality and seemed to be mainly used by business people. Nothing specific to complain about, it just didn't really impress. Location was great, right by Clarke Quay and the MRT ( underground) was opposite. The MRT was safe, quick and cheap.

Was this review helpful? Yes
SingaporeMerchantCT, General Manager at Swissotel Merchant Court, responded to this review

Dear Schnozzers, Thank you for sharing your review with us. I am glad to note that you and your partner enjoyed the convenience of our location and had a comfortable stay. Your feedback is much appreciated and keep our standards and services in check for improvements. My team and I hope for another opportunity to welcome you again with the... More

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Hotel Summarization (Beta)

What travelers say

  • Clarke Quay(151)
  • Pool area(32)
  • Very nice(22)
  • Great location(19)
  • Mrt station(18)
  • Buffet breakfast(10)
  • China town(9)
  • Friendly and helpful(6)
  • Hotel staff(6)
  • Very good(4)

Additional Information about Swissotel Merchant Court

Address: 20 Merchant Road, Singapore 058281, Singapore
Location: Singapore > Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Merchant Court 4*
Number of rooms: 476
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Also Known As:
Swissotel Merchant Court Hotel Singapore
Swissotel Merchant Court Singapore

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