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Novotel Singapore Clarke Quay


Hotel class 4.0 of 5
177A River Valley Road, Singapore 179031, Singapore

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Best fare found from Los Angeles to Singapore: $900

Reviews you can trust

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  • All reviews (334)
  • Business reviews (37)
  • Couples reviews (120)
  • Family reviews (71)
  • Friends getaway reviews (19)
  • Solo travel reviews (23)
83% of travelers recommend
3.5 of 5 stars 334 reviews
  • Excellent
    79
  • Very good
    155
  • Average
    52
  • Poor
    24
  • Terrible
    15
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[ Date ] [ Rating ]
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5 of 5 stars
Pozmartin   3 contributions
Weimar, Germany
Jul 28, 2010 | Trip type: Family New

We stayed here for 5 nights in July. We were offered an upgrade to a suite for a small premium which included access to the Premier Floor Lounge. Well worth it just for the views alone (and the free booze!) Everything about the hotel suited our needs - friendly staff, clean and modern. The only complaint would be the shower... more

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2 of 5 stars
J_and_R_AKL   23 contributions
Auckland
Jul 28, 2010 | Trip type: Family New

When you arrive off a flight and have prepaid a room and been really clear on what you need I don't expect to wait in the lobby with kids for 45 mins. Then to get to the room and it not have the kids bed and room service then screws up your order.... fail fail fail.. Should have stayed at... more

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3 of 5 stars
FSHK   55 contributions
Hong Kong, China
Jul 26, 2010 | Trip type: Business New

Had two nights in this hotel, on business, but there with my husband who was also on business at the same time. The hotel is conveniently located next to Clarke Quay which is good for touristy evening meals (I haven't found the restaurants there to be great quality, but that's not the hotel's fault!), but I could also walk down... more

Management response from
NovotelSingapore, Manager

Dear FSHK, We very much appreciate your comments via TripAdvisor regarding your stay at Novotel Singapore Clarke Quay. We are in the process of reviewing some minor changes to the reception to continually improve and will certainly take your feedback onboard with regards to the look and feel. Thank you again for sharing your experience and we hope to see...

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3 of 5 stars
Onmytrarvels   4 contributions
Perth. WA
Jul 26, 2010 | Trip type: Friends getaway New

Arrived 6am to witness a few drunks from the clubs in hotel reception arguing with the reception staff, security after a while arrived & threw them out . Advised our room not ready which was fair enough as 6am ,would be ready 11am . At times think reception was under staffed & people would be getting a bit annoyed. Brekie... more

Management response from
NovotelSingapore, Manager

Dear Onmytrarvels, We very much appreciate your comments via TripAdvisor regarding your stay at Novotel Singapore Clarke Quay. It is always our pleasure to receive guest feedback and will certainly review this feedback as part of our continuous improvement. The hotel has strict security procedures and we are glad to see you witnessed our security team taking the safety of...

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5 of 5 stars
happyBundaberg   2 contributions
Bundaberg, Australia
Jul 26, 2010 | Trip type: Couples New

the hotel is in a great location, with the MRT witin walking dist. not to mention the singapore river. the staff were very frindly and helpsome , we had very sad news from where we just came from,(denmark) and the staff were wery sweet, and thought ful, thank you for that!. we were suppose to be out at 12pm, but... more

Management response from
NovotelSingapore, Manager

Dear happyBundaberg, We very much appreciate your comments via TripAdvisor regarding your stay at Novotel Singapore Clarke Quay. It is always our pleasure to receive guest feedback and will certainly review this feedback as part of our continuous improvement. We will share your delightful hotel experience with our team and am very glad that you found our team friendly and...

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1 of 5 stars
keepsmilingAdelaide   4 contributions
adelaide
Jul 25, 2010 | Trip type: Family New

Dont stay here. since returning i have read lots of reviews and lots of comments from Management, assuring problems will be fixed, but i can assure u all is not well at Novotel Clarke Quay We booked a room for 2 adults and 2 teenagers, even rang to confirm bedding arrangements, and 2 our surprise after waiting 45 minutes to... more

Management response from
NovotelSingapore, Manager

Dear keepsmilingAdelaide, We very much appreciate your comments via TripAdvisor regarding your stay at Novotel Singapore Clarke Quay. We understand your disappointment for not being able to fulfill the bedding request, and the time of waiting for rooms. We would like to follow up a number of matters to clarify so we can take appropriate action to rectify. With this...

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4 of 5 stars
rjagga   5 contributions
New Delhi, India
Jul 22, 2010 | Trip type: Couples New

located at the clarke Quay area - the best night life in singapore, it is the best place for a weekend of night life in the town. more

Management response from
NovotelSingapore, Manager

Dear riagga, We very much appreciate your comments via TripAdvisor regarding your stay at Novotel Singapore Clarke Quay. We are glad that our hotel location has served you well. Our strategic hotel location offers guests to take advantage of only moments away from Clarke Quay with an array of bars, clubs and restaurants to choose from. The close proximity to...

Awful
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2 of 5 stars
avjm37   2 contributions
Bridgend, United Kingdom
Jul 17, 2010 | Trip type: Family

The check-in process was terrible. We arrived at 7.45pm after a 13hour flight with young children. The receptionist did not seem to have a clue about what he was doing. We were told that the room we booked - an executive king - was not available. We had to stay in a standard room. So 4 of us had to... more

Management response from
NovotelSingapore, Manager

Dear avjm37, We very much appreciate your comments via Tripadvisor regarding your stay at Novotel Singapore Clarke Quay. It is always our pleasure to receive guest feedback and have certainly taken this feedback seriously for our continuous improvement. We have taken the time to personally address these issues with Front Office and Housekeeping departments on service shortfall for not being...

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4 of 5 stars
DonnaM42   8 contributions
Port Stephens NSW
Jul 15, 2010 | Trip type: Family

We had just travelled 8 hours from Brisbane with a sick child and all we wanted was to get to our room once we had arrived around 4:30pm. Upon check-in we were told our room wasn't ready but would be in 20 mins. An hour later we approached reception again only to be told that it would be ready within... more

Management response from
NovotelSingapore, Manager

Dear DonnaM42, Thank you for the feedback in relation to your stay with us at Novotel Singapore Clarke Quay. We are concerned upon reading your comments and would appreciate if you could contact the hotel directly at H5993-GM3@accor.com so we can investigate, follow up and also clarify some details further in relation to your reservation at the hotel. With kind...

Modern Art
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3 of 5 stars
Saumya29   4 contributions
Noida
Jul 14, 2010 | Trip type: Couples

interiors of the hotel is look like based on modern days theme with the dark and dim color furniture with sharp edges like cube . Lift is having the card access that is the new thing i found in the hotel . You can only go to the floors for which you have the access. Hotel is having the swimming... more

Management response from
NovotelSingapore, Manager

Dear Saumya29, We very much appreciate your comments via Tripadvisor regarding your stay at Novotel Singapore Clarke Quay. It is always our pleasure to receive guest feedback and have taken this feedback on board seriously for our continuous improvement. We will certainly share your delightful hotel experience with our team and are sure this feedback will serve as an encouragement...

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Novotel Singapore Clarke Quay Also Known As

  • Novotel Clarke Quay Singapore
  • Novotel Clarke Quay
  • Singapore Novotel
Address: 177A River Valley Road, Singapore 179031, Singapore
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