Getting upgraded always helps a review, however the newly refurbished club lounge, friendly and helpful service and excellent location clinch it. Couldn't fault it. Will stay again. More

Had enjoyable 3 days at comfortable hotel near river. Had room on 23rd floor with access to Premier Lounge, where the service was excellent. Took breakfast in the lounge each day, dropped in for drink/coffee during day, drink and snacks in evening, internet access. Room had view over river towards the bay, with wheel and skypark mesmerising. Restaurant buffet was... More

The room is a bit dirty with some stains on the wall, curtains & bathroom. Totally the opposite of the lobby lounge..modern & clean. The staff at the front desk/reception didn't seem to know what they're doing (slow & unskilled), also a bit rude. Not many smiley faces but the concierge guys friendly & helpful. More

We stayed here in December 2012. Our bags were taken on arrival as we proceeded to check-in. The next time we saw them was in our rooms which were decidedly cooler than the outdoor temperature. The room was sufficient in space and very reasonable in presentation but were all in the process of being upgraded to be fair. They were... More