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All 292 Singapore hotels

Pan Pacific Orchard

4.5 of 5 Hotel   |   10 Claymore Road, Singapore 229540, Singapore
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86%
Ranked #16 of 292 hotels in Singapore
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Tamarivkie W Petaling Jaya, Malaysia
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716 people have reviewed this hotel

Traveler rating
    388
    226
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    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
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English first
Petaling Jaya, Malaysia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

The staff at Pan Pacific Orchard are friendly and full of smiles.. Right from the moment I stepped out from the cab for the 1st time. Located just a few minutes walking from the MRT I found it to be convenient. Had no problems with room service and they did not make me wait long.

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Petaling Jaya, Malaysia
1 review
3 of 5 stars Reviewed 2 days ago NEW

The hotel is under our expectation. Check in service was slow and we can't have our special of the room which not at the corner. Staffs had little knowledge about the hotel. Bathroom is dirty and room is small.

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Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed between 26-28 Jul hotel was very comfortable and location excellent! Just towels went missing after being changed (wet for 20 min), room was not serviced despite 'attendant light', Lift jammed!

Was this review helpful? Yes 1
DeanRossilli, General Manager at Pan Pacific Orchard, responded to this review

Thank you for choosing Pan Pacific Orchard. Our hotel is located in the heart of Orchard Road, with plenty of dining and entertainment options at your doorstep, and we are glad that you enjoyed this convenience as well. Thank you for your feedback with regards to the various areas of concern and we deeply regret the inconvenience you had experienced... More

Bangalore, India
Senior Contributor
42 reviews 42 reviews
38 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Hotel is very good but location is a little in convenient. We can get hotel situated more central and closer to the Orchard Street for similar price bracket. Also the room given to us was not in good shape, it desperately needed some minor makeover. The curtains were stained and dint seem very fresh or new, carpet on the floor... More

Was this review helpful? Yes 1
DeanRossilli, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making Pan Pacific Orchard your hotel of choice and we are glad that you enjoyed the warm Pacific hospitality shown to you by all our associates throughout your stay, and that you enjoyed the breakfast prepared by our culinary brigade. We appreciate your feedback and sincerely apologise for the inconvenience you had encountered on your stay with... More

Singapore
1 review
5 of 5 stars Reviewed 5 days ago NEW

We have had our fair share of "2nd-grade service" from other hotels (5star hotels included) when hotel staff realise we are locals. Somehow foreigners receive better service in Singapore than the locals? However, the service from Pan Pac was impeccable throughout the stay! Staff are knowledgeable and friendly. Oh, and we got a free room upgrade as well. Pleasant surprise... More

Was this review helpful? Yes
DeanRossilli, General Manager at Pan Pacific Orchard, responded to this review

Thank you for staying with us Pan Pacific Orchard! We are happy to hear that you had a first hand experience of our impeccable Pacific hospitality. We pride ourselves on delivering a personal experience to every one of our guests, and we are delighted that we made your stay memorable. Our associates take pride in every aspect of service and... More

Bulacan Province, Philippines
1 review
4 of 5 stars Reviewed 6 days ago NEW

As usual, it was a pleasant stay in Pan Pacific Orchard. Still remains to be my favorite hotel in Singapore. Others may consider the rate pricey but for the TOTAL EXPERIENCE it is WELL WORTH IT!!! The only kink in the recent check in was that a miscommunication on my check in. I was confirmed for an early check in... More

Was this review helpful? Yes
DeanRossilli, General Manager at Pan Pacific Orchard, responded to this review

Thank you for choosing Pan Pacific Orchard once again for your recent business trip! We are delighted that you have made us your hotel of choice and that you were impressed by our top-notch service and warm hospitality provided by our associates every time. We sincerely regret the miscommunication, but are glad to hear it was quickly resolved by our... More

1 review
5 of 5 stars Reviewed 6 days ago NEW

I stayed here for a week in July 2014 and enjoyed almost every minute. The friendliness and service of the hotel staff was second to none and I felt very welcome from the moment I arrived. The in-house restaurant provides a lovely breakfast, while the pool and gym and very good quality. Quite centrally located, it represents a good jumping... More

Was this review helpful? Yes
DeanRossilli, General Manager at Pan Pacific Orchard, responded to this review

Thank you for choosing to stay at Pan Pacific Orchard! We are delighted to have exceeded your expectations and that you enjoyed every minute of your stay. Our associates pride themselves in delivering quality service with a smile and they’ll be delighted to know that they made your day by ensuring that you felt welcome from the moment you arrived.... More

Melbourne
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were given rooms on the un-renovated 19th floor and found the lighting system quite random in that switches sometimes worked and sometimes didn't. Our travelling companion had so many problems with her power that she had to call workmen in twice to try and get her lights to work correctly and eventually she was told the problems could not... More

Was this review helpful? Yes 1
DeanRossilli, General Manager at Pan Pacific Orchard, responded to this review

Thank you for choosing to stay with us at Pan Pacific Orchard hotel. Indeed, our hotel is a stone’s throw away from Orchard MRT and the main Orchard shopping district, and we glad you were pleased with this convenience. Thank you also for complementing our associates for their friendliness and eagerness to help. Our associates pride themselves on going the... More

Bangkok, Thailand
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I believe you will find at the Pan Pacific Orchard that the staff goes out of its way to give you the personal service that makes the difference between a place to stay and a lovely experience. The rooms are large and well laid out with an exelent TV and work desk with multi plugs. The beds and pillows could... More

Was this review helpful? Yes 1
DeanRossilli, General Manager at Pan Pacific Orchard, responded to this review

Thank you for your continued patronage of Pan Pacific Orchard over the years! We are delighted that you found our associates’s hospitality and service impressive, going the extra mile to ensure a unique and personalized experience for you. Indeed, we take extra care to ensure that each room is spacious, comfortable and clean, as well as well-stocked with little touches... More

Singapore
1 review
4 of 5 stars Reviewed 1 week ago

Great hotel. Great service. The staffs were very friendly and eventhough the location of the hotel was abit off from the buzz of town, Orchard Towers provide great entertainment especially for the guys! ;)

Was this review helpful? Yes
DeanRossilli, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making Pan Pacific Orchard your hotel of choice! We are delighted that you enjoyed the warm Pacific hospitality extended to you by our associates, and that you found our service warm and approachable. We are also glad that you enjoyed the easy accessibility to a multitude of entertainment choices around Orchard Road and we look forward to... More

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Additional Information about Pan Pacific Orchard

Address: 10 Claymore Road, Singapore 229540, Singapore
Phone Number:
Location: Singapore > Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Pan Pacific Orchard 4.5*
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Also Known As:
Pan Pacific Orchard Hotel Singapore
Pan Pacific Singapore
Singapore Pan Pacific
Pan Pacific Orchard Singapore

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#8 Spa Hotel in Singapore #10 Business Hotel in Singapore #15 Luxury Hotel in Singapore #22 Romantic Hotel in Singapore #24 Family Hotel in Singapore
Hotel Class
Official Description (provided by the hotel)
The newly refurbished five-star business hotel is proud to unveil a refreshed collection of guestrooms, meeting spaces, facilities and food and beverage outlets. Conveniently located in the vibrant shopping district of Orchard Road, Pan Pacific Orchard is an oasis in the heart of the city. Our rejuvenated guest rooms are distinguished by soothing palettes, natural accents and modern furnishings inspired by the inviting warmth of the Pacific. Invigorate your senses at our newly introduced award-winning St. Gregory spa. Relax and rejuvenate your body and mind with signature spa treatments or indulge in 10 at Claymore’s signature Plates of Pleasure, a delightful repertoire of premium meats grilled to succulent perfection, coupled with a delectable buffet spread. Exuding understated sophistication, Pan Pacific Orchard, Singapore is your ideal getaway for busy urban dwellers. ... more   less 
Number of rooms
206

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