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Pan Pacific Orchard

Travelers' Choice award winner
Hotel website
10 Claymore Road, Singapore 229540, Singapore
Special Price
25% off room rate
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1 room 1 guest
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Pan Pacific Orchard
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1,158 Reviews from our TripAdvisor Community

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Traveler rating
    661
    365
    90
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    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (261)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1158)
  • Mar-May only
    (325)
  • Jun-Aug only
    (319)
  • Sep-Nov only
    (263)
  • Dec-Feb only
    (251)
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Loughborough, United Kingdom
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed for 17 days in a Pan Pacific Club room. The bedroom was well stocked and spotlessly clean with a comfortable bed. All of the staff were very friendly and exceedingly helpful. The Pacific Club lounge was a quiet haven within the hectic life of both Singapore and a very busy hotel, The staff in the lounge were particularly... More 

Was this review helpful? Yes 1
Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

From the moment you walk in the door to the moment you walk out again the hotel makes you feel welcome and very much at home. The location is fantastic, being so close to the hustle and bustle of Orchard Road, but the hotel is a little oasis of calm and a great place to relax! Bedroom was large, well... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Located at a strategic area, very close to main city center. Room service is very good and you can call them any time in the morning to come and clean up the room when you are about to leave. My twin room is spacious enough, equipped with nice clean furniture and has a big bathroom. They have a special service... More 

Was this review helpful? Yes 2
PanPacificOrchardSG, Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard. Thank you for sharing your experience and it’s great to hear that you enjoyed your stay with us. Our associates have evidently embraced the Pan Pacific signature style of personalized care and we believe your kind words will encourage our staff in their commitment in serving guests better.... More 

Stuttgart, Germany
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed a total of 14 nights from 10 August to 24 August at the Pan Pacific club suite. As many mentioned this hotel is situated very close to Orchard Road and within 5 minutes walking distance to Orchard MRT station. Check-in was fast and efficient. The Club suite was spacious and nicely decorated. Club lounge is located at the... More 

Was this review helpful? Yes 1
PanPacificOrchardSG, Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard. Thank you for sharing your experience and it’s great to hear that you enjoyed your stay with us. Our associates have evidently embraced the Pan Pacific signature style of personalized care and we believe your kind words will encourage our staff in their commitment in serving guests better.... More 

Melbourne, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Overpriced rubbish. Small room, old dated furniture, rubbish views, bad cleaning in rooms. Worst of all is girl at reception who doesn't speak English very well at all. Just mumbles away in hope you understand. I walked into the old mall across from hotel on Orchid Rd and found to be a brothel inside! Expensive hotel for what it is.... More 

Was this review helpful? Yes
PanPacificOrchardSG, Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard and taking the time to share your invaluable feedback. We are regretful that your recent visit has fallen short of expectations and wish to share that it is certainly not in line with the level of service that we strive to achieve at Pan Pacific Orchard. Your comments... More 

Biella
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The location is excellent, right next to Orchard road's main shopping centers and MRT station. Room is modern but a little impersonal, functional, beds too soft. No turndown service in the evening?! Terrible food smell in the hall due to restaurants not separated from the hall.

Was this review helpful? Yes 1
PanPacificOrchardSG, Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard. Thank you for sharing your experience with us and it’s great to hear that you enjoyed the convenience of staying at our hotel, which is a mere stone's throw away from the main Orchard Road shopping district and a short walk away from public and private transportation. We... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I recently stayed in a twin room on the 16th floor. The room was spacious and really well appointed, everything you could want. Comfortable bed, spacious bathroom with fantastic shower, loads of amenities and separate bath. Nothing was too much trouble for the lovely staff who made every effort to make you comfortable. Looking forward to returning to Pan Pacific... More 

Was this review helpful? Yes 2
PanPacificOrchardSG, Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard. Thank you for sharing your experience and it’s great to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. At Pan Pacific Orchard, we strive to provide the... More 

Bangkok, Thailand
Level Contributor
56 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Positive - service at reception, breakfast buffet, lounge, transportation are all professional and efficient. We were given a free upgrade in order to enable us to be side by side with our mom. Food at the breakfast buffet came in a variety of options including miso soup and smoked salmon salad. Location is on claymore road, if you leave thru... More 

Was this review helpful? Yes 1
PanPacificOrchardSG, Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard. Thank you for sharing your experience and it’s great to hear that you enjoyed your hotel stay with us. At Pan Pacific Orchard, we strive to provide the best amenities, coupled with Pan Pacific’s signature style of personalized care, to create the warm and inviting feeling of home.... More 

Melbourne, Australia
Level Contributor
156 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed 1 week ago

In a city of world class, big name, big hotels, this one stands out for being more intimate. The service levels are high, warm and friendly from arrival and throughout. Extremely efficient with a lovely main restaurant and as an alternative there is club access which we thoroughly enjoyed. The day spa is impressive, mainly for the quality of the... More 

Was this review helpful? Yes 2
PanPacificOrchardSG, Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We are delighted to have hosted you during your recent stay in Singapore. We are glad that you enjoyed the convenience of staying at our hotel, which... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We only spend here one night but we ( husband and I) felt that it was clean, nice staff and great location. One block over is the Main Street and many shops and cafes to walk to. At the lobby there is a bar and a buffet restaurant. We did not dine at the restaurant but the food looked fresh... More 

Was this review helpful? Yes 1
PanPacificOrchardSG, Manager at Pan Pacific Orchard, responded to this review

Thank you for returning to stay with Pan Pacific Orchard. Thank you for sharing your experience and it’s great to hear that you enjoyed your stay with us. We are also glad that you enjoyed the convenience of staying at our hotel, which is a mere stone's throw away from the main Orchard Road shopping district and a short walk... More 

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Executive King Room (80)
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Pacific Club King Suite (104)
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Pacific Club Studio King Room (93)
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Staying in Orchard Road

Neighborhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centers. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
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