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All 294 Singapore hotels

Marina Mandarin Singapore

4.5 of 5 Hotel   |   6 Raffles Boulevard,Marina Square, Singapore 039594, Singapore
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Ranked #51 of 294 Hotels in Singapore
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed April 30, 2013
KWokB Berkshire, England
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2,901 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Marina Mandarin Singapore
See the most recent reviews
Berkshire, England
Top Contributor
96 reviews 96 reviews
10 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed April 30, 2013

I agree with others that this hotel is going down hill and it's location is it's saving grace, There are now many better hotels in Singapore. The rooms are looking very dated and many things are not well maintained. It has a nice pool but the towels are fraying and the yellow sunshades are stained with black streaks. If you... More

Was this review helpful? Yes
Kurt W, General Manager at Marina Mandarin Singapore, responded to this review

Dear Guest Thank you for your review. We sincerely appreciate your concern for the Hotel. We wish to share that we have regular routine maintenance for the property to ensure that we remain competitive. Nonetheless, we value your feedback and we will seek continuous improvements and work towards providing service excellence. We sincerely hope to be of service to you... More

London, United Kingdom
1 review
5 of 5 stars Reviewed April 30, 2013

Hi, We upgraded to Club Class and it was so worth it. You really do get lots of extras inlcuded and the cocktails from 6pm till 8pm are fantastic. We enjoyed lovely food, champagne and drinks. The hotel is beautiful and so well situated. We were overlooking the Marina Bay and the view is absolutely spectacular. The hotel is very... More

Was this review helpful? Yes
Kurt W, General Manager at Marina Mandarin Singapore, responded to this review

Dear Guest Thank you for your review. It delights us knowing that you have enjoyed your recent stay with us! Our Meritus Club provides services to discerning guests like yourselves. The lounge and its benefits provide added convenience to both business and leisure travelers. Indeed, the location has one of the most ideal locations. It is easily connected to various... More

New Delhi, India
Contributor
17 reviews 17 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 30, 2013

The hotel overall is very nice and clean and gives you a very premium feel. It is located centrally and access is fairly good. The rooms were nice and the breakfast spread was also good. There were, however some issues with the check-in for us. Two of us had booked rooms and had requested for an early check-in which had... More

Was this review helpful? Yes
Kurt W, General Manager at Marina Mandarin Singapore, responded to this review

Dear Guest Thank you for your review. Whilst we are delighted that you have enjoyed your overall stay, we regret to learn that your check-in experience was less than satisfactory. It is not the standards that we have set and we are ashamed having you to go through the delay. Please accept our sincere apologies with regards. To further explain... More

Frankfurt, Germany
Top Contributor
191 reviews 191 reviews
45 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed April 29, 2013

Well, it's not a bad hotel, but not an excellent either and price point is raising the bar high. Worst was the check-in. Arriving at midnight after a long day plus a few hours on the plane you want to eat to your room as soon as possible, but here you need to queue. For me it was 10 minutes... More

Was this review helpful? Yes
Kurt W, General Manager at Marina Mandarin Singapore, responded to this review

Dear Guest Thank you for your review. It is with much regret that your recent stay was less than satisfactory and we sincerely apologise for not delivering up to the expected. We have noted on your feedback on our products and services and we assure you that we view all guests' feedback seriously. Please be assured that remedial actions are... More

Manchester UK
Top Contributor
51 reviews 51 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 29, 2013

The Marina Mandarin hotel, Singapore is situated just in the right place, being some 150 meters from the water’s edge of Marina Bay, across the road from the front entrance is the Sun Tec shopping mall and conference centre and it is supplied by a constant stream of well priced taxi’s and busses to explore Singapore with ease. The hotel... More

Was this review helpful? Yes
Kurt W, General Manager at Marina Mandarin Singapore, responded to this review

Dear Guest Thank you for your review. It is gratifying knowing that we have created fond memories for you during your recent stay! Your words of compliments for our products and services serve as a form of motivation for our Team. We will seek continuous improvements and exceeding guests' expectations with our signature Asian Hospitality. Thank you for your return... More

London, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 27, 2013

I stayed at the hotel last week and have to say I was very impressed. The amount of food available for breakfast and lunch was phenomenal. The staff were friendly and helpful. Always smiling. The hotel is huge. The rooms were spacious and the cleaners were very thorough. The bar area is nice and I liked the idea of the... More

Was this review helpful? Yes
Kurt W, General Manager at Marina Mandarin Singapore, responded to this review

Dear Guest Thank you for your review. It is simply inspiring learning that you have enjoyed your recent stay with us. Indeed, our Hotel standing at 21storey high awes many guests when they stepped in the main Reception area. The Song Birds at Level 5 is a true additional beauty to the building, bringing the feel of Mother Nature closer... More

Sheffield, United Kingdom
Top Contributor
77 reviews 77 reviews
27 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed April 27, 2013

I've stayed here many times and to be honest the main reason I stay here is that its one of few hotels that has a decent swimming pool in which you can actiually swim for exercise rather than just slashing around. Checking in is such a miserable process - I don't know where the staff are from, but if you... More

Was this review helpful? Yes 1
Kurt W, General Manager at Marina Mandarin Singapore, responded to this review

Dear Guest Thank you for your review. Whilst we value your return patronage, we are regret for not delivering up to the expected and we sincerely apologise for any inconveniences caused. Your feedback has been shared with the Team concerned and we will ensure that we step up every effort to deliver delightful experience to every guest. We have also... More

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed April 26, 2013 via mobile

I have stayed in this hotel 4th time since 2010. The quality of service in every perspective is getting worse every time i visit. In 2010 when I visited the first time the hotel was very clean and nice, room service was perfect, every staffs in buffet restaurant, reception and concierge were professional. Visiting this hotel once every year and... More

Was this review helpful? Yes
Kurt W, General Manager at Marina Mandarin Singapore, responded to this review

Dear Guest Thank you for your review. We regret learning that your recent stay was less than satisfactory and we sincerely apologise for not meeting up to the expected. We have since share your feedback with the Team concerned and immediate actions are taken to avoid any recurrence. To offer you excuses as to why the incidents occurred will only... More

Adelaide, Australia
Contributor
17 reviews 17 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 26, 2013

We booked three rooms for a family holiday and stayed for a week. The rooms, service and staff were excellent and we could not have asked for more. The location of the hotel was perfect. We would happily stay here again.

Was this review helpful? Yes
Kurt W, General Manager at Marina Mandarin Singapore, responded to this review

Dear Guest Thank you for your review. We are delighted that you & your family have enjoyed your recent stay with us! It is through receiving inspiring feedback like yours that encourages the Team to soar higher towards service excellence. Thank you for choosing our Hotel as your preferred choice of accommodation, we look forward to be of service to... More

Auckland
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 25, 2013

Very nice stay as usual. They really need to update their internet access policy as most hotels have done or are doing. Internet use isn't a luxury service for business people anymore, it's a necessity for everyone under 60. Charging $30/day is completely out of touch with reality. I bought a mobile data plan including 24gb over 7 days for... More

Was this review helpful? Yes
Kurt W, General Manager at Marina Mandarin Singapore, responded to this review

Dear Guest Thank you for your review. Whilst we are delighted that you have enjoyed your overall stay, we are concerned to learn about your experience with the internet services. You may wish to know that we are in the midst of reviewing our processes for the internet service and make it more guest-centric. We apologise for any inconveniences caused... More

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Additional Information about Marina Mandarin Singapore

Address: 6 Raffles Boulevard,Marina Square, Singapore 039594, Singapore
Phone Number:
Location: Singapore > Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Marina Mandarin Singapore 4.5*
Number of rooms: 575
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Also Known As:
Marina Mandarin Singapore Hotel Singapore
Mandarin Hotel Singapore
Mandarin Singapore
Singapore Mandarin
Marina Mandarin Hotel Singapore

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