The bedrooms are well presented, and the public areas are freshly presented, although the layout of the hotel can be confusing and lacking in bright external light in the public areas. Hotel pool size is only 1.2m deep and disappointingly small, with no aspect, would have expected better for this hotel size/price. Fitness centre is housed in converted bedrooms with... more

The Hotel is well located but every thing else is lacking, which is a shame. The staff though are friendly and helpful. more

Stayed 3 nights here and it could have been worse but it also could have been much better. I booked a club executive room which happened to be on the 29th floor and it was perfect for my needs, however due to renovations getting to the room was arduous. From street level it was a 5 floor elevator ride to... more

The strategy of this hotel seems to be very clear, decrease the price and utilise the hotel as much as possible. The rooms have very different standards and are assigned quite randomly. Some older rooms are really terribel, some newer are ok. You have to queue up everywhere, as the hotel is normally full. On the other hand, you will... more

Stayed on Level 27 with access to Executive Lounge. Room was large, clean and reasonably modern for one person. Executive Lounge was great for breakfast and afternoon snacks. Staff were fantastic and brought a cake and flowers to my room for my birthday - a nice touch. Hotel is currently undergoing renovation - No hot water on one morning was... more

Stayed there last Xmas and renovation had started. Renovation has been going on for 1 yr and it seems like they only renovated the lobby. The room we stayed is old, TV is fuzzy and old, sheets have holes, etc. Toiletries are never in complete set and we have to keep requesting from housekeeping. Key cards that do not work.... more

Stayed in this hotel only for one night. Arrived very late and were greeted with the sight of renovations all around the hotel. The staff at check in were incredibly unfriendly and bordering on incompetent - it took them (without exaggeration) more than 15 minutes to check us in despite us having confirmed reservations. Yes, the hotel inside has been... more

I stayed for four days at this hotel with my husband. We grabbed a "red-hot special" from Wotif, which made the tariff quite reasonable. We arrived after midnight, and checked in. They only had a twin room available, but offered to move us the next day. The room was on the Orchard Rd side, so it was an upgrade, and... more

It's my third visit at this hotel. It's the hotel I think of if going to Singapore and thinking of shoppings. The hotel is right at orchard road so easy to get around. The facillities inside the hotel are terrific...eg jazz band, shopping arcades and numerous restaurants. What I like is the in room service. My favourite is the bolognese... more