I had another opportunity to stay at the Mandarin Orchard on a business trip. The hotel was the preferred venue of the meeting organizer but was not actually my first choice, at least for the price. I was hoping it had improved from the time I last stayed there but sadly it wasn't.
I was in a room at the...
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Reviewed November 21, 2010
Dear RRGT,
Thank you for your detailed review and comments on your stay with us.
I note that this is your second stay with us. I was disappointed to read that we did not meet your expectations again.
You have observed some of the improvements made since your last visit. We are still in the process of refurbishing our rooms...
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check in is slow, n where i upgraded to the club rooms cos we had a midnight flight so we could crash at the lounge till we were ready to go to the airport
The club lounge is doin the best job in the hotel i would say. The tea food is amazing.
But i would only suggest for people...
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Dear Joanne,
Thank you for your f eedback.
I apologize that your check in took longer than expected. I have read your comments on your stay with us and I am sorry that we did not "meet your expectations.
Joanne, we are committed to providing the best level of comfort, hospitality and convenience to our guests. We continue in our...
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The hotel is located in the middle of the shopping district, like 10 min walk from nearest train stations. Great for holiday and shopping for sure. But the traffic around the area is terrible, takes forever to get a taxi during peak hours. And the taxi is always stuck in traffic going in or out of the hotel. Also, the...
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Dear dtail010,
Thank you for staying with us. We are right in the centre of Orchard Road and many of our guests who were here for their holidays and shopping have all commented that the Mandarin Orchard is the choice location.
We also have guests who were here for meetings - they have expressed that the hotel and its location...
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Stayed overnight at this hotel for a business trip. The location cannot get any better as it is right smack in the middle of Orchard Road. Room was nice and clean; we were given a room at the Orchard wing. Buffet breakfast had a wide array of choices from rice, noodles, congee, dimsum, fruits, bread, etc. The pool was also...
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Dear micol_mca,
Thank you for staying with us and I am glad that you enjoyed our room, the breakfast and the friendliness and helpfulness of my team members.
My team and I look forward to your return visit and we hope it will be soon.
Best Regards,
Christoph Szymanski
Hotel Manager
Mandarin Orchard Singapore
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we stayed here for 4 nites and enjoyed staying in the hotel. check in and out very smooth, staffs provide good service.We have nothing to complaint about the hotel. while the hotel location is like heaven for the shoppers.
I still believe orchard road is still the best place to shop in the city !
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Dear Wira66,
I am glad you enjoyed your 4 nights with us and the hospitality provided by my team members. Many of our guests have also made very similar comments to the one you made: "the hotel location is like heaven for the shoppers."
My team and I look forward to welcoming you and your family back.
Best Regards,
Christoph...
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this hotel is not even close to 5 star hotel, and not even lux. they're seems going back behind eversince ive been staying in this hotel since I was a kid.
Let say, check in was slooooww. like seriously sloowwww. check out is ok. but sometimes the queue was very long.
the shampoo and bath soaps? how can you make...
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Dear Bongkek,
I apologize that we did not meet up to your expectations during your recent stay with us. You have highlighted several issues which we would like to address. Would you be kind enough to contact me and I look forward to hearinig from you. My email is: gmoffice.orchard@meritushotels.com
Best Regards,
Christoph Szymanski
Hotel Manager
Mandarin Orchard Singapore,
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The hotel was not bad for the price I paid (through agoda's best rate) but for a 5-star, it fell a bit short compared to others.
PROS:
- Location. It's in the middle of Orchard Road and just a few minutes walk to the Somerset MRT or the Orchard MRT.
- Room was simple but nice and comfy, overlooking Orchard...
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Dear Travelinmanila
Thank you for providing a very detailed review of your stay at the Mandarin Orchard. Detailed feedback is very important to us as it provides us with information on the areas we need to focus in our improvement initiatives. I am glad that Isabel, my Duty Manager was able to assist you with the passport which you left...
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A good business hotel with excellent service on the Club floors and in the Club lounge. Everything from airport pickup to welcome and check-out worked like clockwork. Affordable luxury at a great location for central Singapore!
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Dear FreqTravW,
Thank you for sharing your compliments on our product and services on Tripadvisor. I have shared your compliments with the Club Floor Team and they were delighted that you enjoyed your stay at the Club.
The Club Fllor Team and I look forward to your return and we hope it will be soon.
Best Regards,
Christoph Szymanski
Hotel...
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We stayed in Singapore for 3 1/2 nights from Boxing Day (4am in the morning arrival) in a club room in the older tower on level 23.
This hotel is huge! there are approx 2000 rooms across the two towers and it was pretty much full!
I have no complaints about the hotel, the room was clean and comfortable and...
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The location of the hotel is excellent. The rooms are good. This hotel is best suited for business for family vacations this would not be a gr8 option. The service of the hotel lives upto it's mandarin tag.
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Deaar Ashish,
Thank you for your compliments and we are very happy that you enjoyed your stay with us. I am glad that my team has lived up to your expectations and that you enjoyed our Meritus brand of hospitality.
We look forward to welcominig you back and to extend to you again -our Asian Hospitaltiy.
Best Regards,
Christoph Szymanski...
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