The check-in experience, check-in and check-out speed is very slow, would have been more than 15 minutes, although many guests but as a five-star hotel, the staff has not been able to digest or assist guests the impression worst

Right in the middle of the action. Where else we can get very up close and personal with the busiest shopping district in Singapore. Walking distance to almost every major shooping center and mall. Restaurant and MRT station. Service was excellent. Interior of our room was a little out dated, but who's care about it since we just spent less... More

I usually stay at another hotel on my many visits to Singapore but gave Mandarin Orchard a go as my wife wants to be near the shops, aka Orchard. It is a working holiday for me and I work in the hotel. Somerset train station is also next door so that is convenient. Generally everything was great especially I made... More

I have never ever write a review nor a complaint about anything, so Mandarin Orchard, you have the honor. This is a complaint. This is my last night at the Mandarin Orchard, my wife and I were suppose to arrive and checked in yesterday, the 18th of May 2013, for a total of 2 nights staying at The Mandarin. But... More

I love this hotel & stayed here for 2 times already. Last time i stayed for 3 nite. I've come to singapore for seeing doctor for my health at month Elisabeth hospital. Everything it's walking distance hospital & shopping. Love shopping, where ever I see it's shopping area. Hotel was clean, nice n comfy. Stuff was excellent. The service was... More

Mandarin Orchard is right smack between Orchard Road and Somerset(?) MRT stations. If you're looking for a hotel that's a short hop to the extensive Singapore train network, this is it. The lobby traffic was a first for me. Such queues! I just wish they had more counters to expedite the queues for check ins/outs. This imposing structure is home... More

Once you get past the chaotic lobby and reception floor the executive floors are like another world. Comfortable rooms, quality amenities and great housekeeping staff. The lounge is great for breakfast and cocktails. It is quiet and the staff is perfect. You can even use the meeting room for free if staying on that floor. It is beautifully appointed and... More

The good: - got upgraded, thanks! - pleasant and responsive staff, except the bell captain (see lower) - perfect location on Orchard Road, next to Ngee Ann City (Takashimaya). The less good: - smell of urine in the toilet upon our arrival; the toilet floor indeed seems to be covered with dry urine. Had to call for clean-up. - there... More

A late review of the property. Currently a holder of eat@mandarin card. Stayed at a large club room (was called a junior suite). Room is clean and spacious but did not have the feel of a suite. Club floor and breakfast was great as usual compared to previous stays. Location is excellent at the heart of Orchard Road. The pool... More