I have booked room for my family, stand waited for long long time as the room is not ready. So we proceed to lunch, we returned but the room is still not ready , waited again with my whole family and my 2 year old baby. Imagine that!! Not a single seat available. Finally they took us to the old... More

I am a regular guest @ mandarin orchard since 2008 due to company's accomodation standard on business trip which about once a month or two months. My classic problem is at check in time, always take too long due to the long queue and not efficient check in process and often our rooms are not ready for an hour or... More

For my first time in Singapore and only a few days to visit this exciting city, the Mandarin Orchard allowed me to be centrally located on Orchard Road bustling shopping street. Breakfast, although complimentary in my room rate turned out to be a fight for evey station, like a human jungle, not ideal. A great gym but that was tricky... More

Our third and FINAL stay w Mandarin Orchard! Check-in: Where all the ugh-ness began... Even with advanced paid booking via Agoda, with request for king bed and baby cot, upon arrival at 3pm, only twin beds are available. Insisted on a king / queen bed was sneakily given a room in the older main tower event though we paid for... More

This was our 3rd stay at the Mandarin Orchard in Singapore and as usual, the stay lived upto our expectations. The Hotel has a very convenient location, situated right in the centre of Orchard Road with convenient access to malls, food places, and other basic amenities. The staff are extremely friendly, polite and efficient and go out of their way... More

We stayed in this hotel for 3 nights in total. Overall, it was a very pleasant stay. The beds are comfortable and the room is very spacious. The staff in general are always friendly, although the lady who initially checked me in was pretty unfriendly and a bit surly. When I asked questions during the check-in process, she doesn't respond... More

I have to say the room, the furniture and the stuff inside are a little bit old. Amenities are not fancy but, still, very generous amount of shampoos and drinking water. Room service very nice. But I wasn't told explicitly whether I have complimentary internet upon check-in, which I later found out that I do. Lobby area is kind of... More

i had a wonderful experience during my stay at mandarin orchard on may 9-12. i got a good deal for their meritus club and was surprised to find a massage chair in the room. i was able to use it every night. the high speed internet was also very fast. i am going to be back here! More

Yes this hotel is in a great location in Orchard Road, where there are lots of designer outlets, shopping areas and food courts (most don't open for breakfast though), and you have to pay sales tax on top of the advertised prices. The reception areas are modern and clean, and we found the service good. However our room was quite... More