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Mandarin Orchard Singapore

4.5 of 5
333 Orchard Road, Singapore 238867, Singapore (Orchard Road)
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Mandarin Orchard Singapore
Ranked #89 of 276 hotels in Singapore
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1,202 reviews from our community

Traveler rating
    284
    470
    245
    142
    61
See reviews for
Families
253
 
Couples
263
 
Solo
91
 
Business
322
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Jakarta, Jakarta Raya, Indonesia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 18, 2013 NEW

I love this hotel & stayed here for 2 times already. Last time i stayed for 3 nite. I've come to singapore for seeing doctor for my health at month Elisabeth hospital. Everything it's walking distance hospital & shopping. Love shopping, where ever I see it's shopping area. Hotel was clean, nice n comfy. Stuff was excellent. The service was... More

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Manila, Philippines
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 15, 2013 NEW

Mandarin Orchard is right smack between Orchard Road and Somerset(?) MRT stations. If you're looking for a hotel that's a short hop to the extensive Singapore train network, this is it. The lobby traffic was a first for me. Such queues! I just wish they had more counters to expedite the queues for check ins/outs. This imposing structure is home... More

Was this review helpful? Yes 1
See 2 more reviews by The_Spy_Goat for Singapore
Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review
May 16, 2013

Dear The_Spy_Goat, Thank you for your comments; I am delighted you enjoyed your stay with us. WE are committed at all times to deliver our signature Asian hospitality with grace, warmth and care; I am pleased you felt this first hand. Living and working in a multi-cultural country, we have employees from around the world; I am glad you felt... More

Walker, Minnesota
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 13, 2013 NEW

Once you get past the chaotic lobby and reception floor the executive floors are like another world. Comfortable rooms, quality amenities and great housekeeping staff. The lounge is great for breakfast and cocktails. It is quiet and the staff is perfect. You can even use the meeting room for free if staying on that floor. It is beautifully appointed and... More

Was this review helpful? Yes
Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review
May 16, 2013

Dear Corina B, Thank you for your feedback. I am delighted you enjoyed your stay in our Meritus Club rooms and you made use of our Club Lounge offering all day refreshments and a daily complimentary cocktail hour. Our rooms include meeting room hour for 1 hour on a complimentary basis where we have a full boardroom set-up available and... More

Kuala Lumpur, Malaysia
1 review
3 of 5 stars Reviewed May 13, 2013 NEW

The good: - got upgraded, thanks! - pleasant and responsive staff, except the bell captain (see lower) - perfect location on Orchard Road, next to Ngee Ann City (Takashimaya). The less good: - smell of urine in the toilet upon our arrival; the toilet floor indeed seems to be covered with dry urine. Had to call for clean-up. - there... More

Was this review helpful? Yes
Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review
May 16, 2013

Dear takelion, Thank you for taking the time to write your review of Mandarin Orchard Singapore. All feedback is very important and will ensure we continually improve. A clean, defect free room should always be expected however old it is; I can only apologise this did not happen when you first arrived. I have spoken to our Director of Housekeeping... More

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed May 12, 2013

A late review of the property. Currently a holder of eat@mandarin card. Stayed at a large club room (was called a junior suite). Room is clean and spacious but did not have the feel of a suite. Club floor and breakfast was great as usual compared to previous stays. Location is excellent at the heart of Orchard Road. The pool... More

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See 5 more reviews by SgFred for Singapore
Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review
May 13, 2013

Dear SgFred, Thank you for your comments; it is always great to have familiar faces returning time after time. Many apologies about the overcharge in the mini-bar, sometimes mistakes do happen and we tryat all times to ensure they are rectified as quickly as possible; I am sorry to hear it took longer than expected. I will be sure to... More

Hong Kong, China
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 10, 2013 via mobile

Stayed three nights for Dr's visit at Mt E. We stayed at The Club on 27th floor. Location is excellent as Mt E is located right next to Paragon (Right across the street from the hotel). 2000 sgd (two rooms) for 3 nights four days, breakfast included for four people. Quite a bargain. Free wifi, late check out, a complimentary... More

Was this review helpful? Yes 1
See 8 more reviews by ms_Dewijakarta for Singapore
Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review
May 13, 2013

Dear ms_Dewijakarta, Thank you for your comments. I am pleased you enjoyed our Meritus Club rooms and found our prices reasonable. We regularly update our website with any current promotions; do look out for special offers. Thank you again for your continued patronage. Best regards, Danny Wong Hotel Manager Mandarin Orchard Singapore More

sydney
1 review
5 of 5 stars Reviewed May 9, 2013

My partner and I stayed for 3 nites at this beautiful hotel, first time in Singapore and have to say the staff are really helpful and nice, we got upgraded to premier room with nice view, and good amenities with a big bonus the room come with Massage chair.. loving it. The hotel literally on top of the biggest shopping... More

Was this review helpful? Yes
Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review
May 13, 2013

Dear JASON L, Thank you for your comments. I am delighted you enjoyed your first time in Singapore and thank you for choosing Mandarin Orchard. I am delighted you found our rooms to be good and especially pleased you thought our service was superb. You will be pleased to hear, as of this week, Wi-Fi is now complimentary across all... More

Phnom Penh, Cambodia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 9, 2013

The Mandarin Orchard is wonderfully located. It's two blocks from the Somerset MRT station and only two stops away from City Hall. Plus there are restaurants and stores right outside the doorstep. It is a bit confusing to find your way around inside. Particularly because the main reception area is on the 5th floor (not the ground floor) and there... More

Was this review helpful? Yes 2
Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review
May 13, 2013

Dear Erica C, Thank you for your review, I can understand our hotel’s design is a little confusing; as such we have stationed Meritus Ambassadors in strategic points to direct and assist whenever needed; I do hope they were able to assist you. I have noted your comment about room noise and have notified our Chief Engineer to consider this... More

Los Angeles, California
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 8, 2013

My partner and I statyed at this hotel after returning to Singapore from Thailand. This hotel completed our two week holiday in Asia and it was quite a surprise to see that this hotel went above and beyond our expectations. First, the location is Orchard Road... enough said! You have everything that you can think of in terms of shopping... More

Was this review helpful? Yes
Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review
May 9, 2013

Dear Miguel M, Thank you for your review of Mandarin Orchard Singapore. I am delighted you enjoyed your stay and found our service to really stand out; we are committed to providing Asian hospitality with grace, warmth and care. Thank you again for your comments. I look forward to welcoming you back the next time you are in Singapore. Best... More

Brisbane, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 8, 2013

Hotel is in a fantastic spot right in middle of shopping district .The Hotel was clean and well maintained staff were friendly and helpful.We ate often downstairs in the building at Jones The Grocer .The Hotel was close by many eating places and fantastic shops .Would certainly stay there again as it is so close to everything .

Was this review helpful? Yes
Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review
May 9, 2013

Dear Jennifer2848, Thank you for your review. I am delighted you found Mandarin Orchard Singapore to be well maintained and that staff were friendly and helpful. I do hope you tried Chatterbox legendary Chicken rice also. I look forward to welcoming you back the next time you are in Singapore. Best regards, Danny Wong Hotel Manager Mandarin Orchard Singapore More

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Hotel Summarization (Beta)

What travelers say

  • Star hotel(27)
  • Main tower(19)
  • Great location(19)
  • Shopping mall(16)
  • Swimming pool(8)
  • Very good(7)
  • Ground floor(6)
  • Room service(6)
  • Clean and comfortable(5)
  • Breakfast buffet(4)

Additional Information about Mandarin Orchard Singapore

Address: 333 Orchard Road, Singapore 238867, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#62 Luxury Hotels in Singapore
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Established in 1971, Mandarin Orchard Singapore is a veritable icon in the local hospitality industry, embodying rich Oriental charm. Its prominent location in the heart of the world-renowned shopping beltof Orchard Road makes it the preferred hotel of choice for many visitors. Boasting some 1,051 lavish guest rooms, each a harmonious blend of comfort and contemporary elegance, they are equipped withbroadband Internet access, comprehensive amenities and a panoramic view of the city from the higher floors.A smorgasbord of food and beverage offerings is available throughout the hotel. These include award-winning cuisines from Chatterbox, home of the Mandarin Chicken Rice; Mandarin Court Chinese Restaurant; Triple Three, an international buffet restaurant; Coffee & Crust, a café serving tempting cakes, pastries and coffee from illy; and Bar on 5, a chill-out bar five floors above Orchard Road. The hotel also offers expansive meeting and function facilities, as well as advanced audio-visual equipment and intelligent lighting systems, making it the ideal choice for meetings, incentives, conventions and exhibitions. ... more   less 
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Also Known As:
Mandarin Orchard Singapore Hotel Singapore
Mandarin Orchard Singapore Hotel
Mandarin Singapore
Meritus Mandarin Singapore
Meritus Mandarin Hotel
Singapore Mandarin
Mandarin Orchard Singapore

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Mandarin Orchard Singapore
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