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Grand Mercure Singapore Roxy

4.0 of 5 50 East Coast Road, Roxy Square, Singapore 428769, Singapore
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Certificate of Excellence 2014
Grand Mercure Singapore Roxy
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Grand Mercure Singapore Roxy
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3,048 reviews from our community

Traveler rating
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    107
    43
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (285)
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Vienna, Austria
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

localed at singapore east cost, it is convenient between changi airport and down town.. price is reasonable. everything worked fine, room was spacious, a/c was not adjustable but still o.k.-lah. only 'minus' for a 4-star hotel is still having a curtain at the shower, something which is not 4*-like.. breakfast buffet was plenty, check-in & -out was fast, though outside... More 

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Helsinki
Reviewer
5 reviews 5 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed 4nights with two kids (Age 2&4). With Singapore rates i woulD absolutely recommend this hotel. Got a normal room with sofabed where both kids sleeped. Didnt have breakfast, once payed for it 38€/58S$. I guess it was "normal" price in Singapore but a bit expensive for us. Room was okey. We used shuttle service from/to airport and it worked... More 

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Australia
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Our family of four adults stayed at the Roxy for two nights at the end of our Vietnam holiday. We caught the free hotel shuttle to the hotel. The shuttle was late, bags were placed along the aisle making getting in and out of the bus difficult, and upon arrival, only one doorman to assist with the unloading of bags.... More 

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GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review

Dear BarefootTraveller62, Thank you very much for sharing your experience. It is very kind of you to provide constructive feedback so we can further improve our product and services. I will be ensuring that your feedback is shared with our relevant teams for a thorough review and would like to reassure you that we are highly dedicated and committed towards... More 

Newcastle upon Tyne, United Kingdom
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I am booked into this hotel until Sunday, but have decided to leave a few days early and stay somewhere else. Not as bad as the below review, but agree with some of the points. Firstly, the location isn't great. Yes it's close to the airport, but there are no attractions near and everything is a taxi ride away. Secondly,... More 

Was this review helpful? Yes 1
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review

Dear Richard L Thank you for taking the time to tell us about your stay at the Grand Mercure Singapore Roxy. I am sorry that your experience did not meet your expectations – especially the location of the hotel here in the vibrant Katong area of Singapore – which is generally well appreciated by our guests. At Grand Mercure, we... More 

essex
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Just returned from Singapore after staying at the Grand Mecure Roxy. This hotel is ideal as it has excellent transport links, bus and trains and the bus stop is directly outside. The public transport is very frequent and extremely cheap. The added bonus is there is a free shuttle bus from the airport to the hotel, it's also very frequent.... More 

Was this review helpful? Yes 1
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review

Dear catherine94, Thank you for your positive review of our hotel. It is a pleasure to know that you enjoyed your stay at the Grand Mercure Singapore Roxy and that you are satisfied with our facilities and most importantly, the service excellence of our staff. Thank you again for your wonderful review and we look forward to welcoming you back... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

Currently staying here- checked in last night for a 5 night stay. Booked a 'deluxe' room with ocean view and I honestly thought they had put me in the wrong room. True, the 'ocean' can be seen, if you look between the raft of high-rise buildings. It's a complete joke. The restaurant 'feast @ East' is rubbish, staff are constantly... More 

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GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review

Dear Charles S, Thank you for staying at the Grand Mercure Singapore Roxy. We greatly appreciate your support for staying with us and would like to reassure you that we are highly dedicated and committed towards ensuring exceptional service standards. We will be sending you a private message to obtain more details from your kind self so as to address... More 

Hong Kong Region, China
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Great staff. Large remolded rooms with good beds and pillows. Easy access to the airport and a quick taxi or bus ride to most tourist destinations. This is a mall with in a 5 minute walk from the hotel with excellent Singaporean coffee and laksha.

Was this review helpful? Yes
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review

Dear NewYorkCityGypsy, Thank you for your positive review. It is a pleasure to know that you have enjoyed your stay with us and that you are satisfied with our large refurbished room, good bed and pillows, convenient location and most importantly, the service excellence rendered by our staff. Thank you again for sharing your experience. We look forward to welcoming... More 

Hailsh
Top Contributor
54 reviews 54 reviews
12 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We had to wait 3 hours for our room, after a 14 hour flight despite we asked for earlier access.Also when our room card didn't work the lift,we had to queue to have it corrected.Overall the hotel was adequate.

Was this review helpful? Yes
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review

Dear tessamum, We are glad your overall stay at the Grand Mercure Singapore Roxy was pleasant. We would also like to seek your kind understanding with regards to the early check in. The usual check in time is 2pm. We do normally suggest to our guests to preblock the rooms for early arrival. However, whenever possible, if a room should... More 

Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

This Hotel has a great location, with shops and restaurants close by. Pool is great , prices of drinks are wow too much. But overall great stay. Definately will go back. was just what we wanted. Plenty of food shops around

Was this review helpful? Yes
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review

Dear john s, Thank you very much for your positive review. It is most delightful to know that you enjoyed your stay at the Grand Mercure Singapore Roxy and that you had great experiences at our hotel. Thank you for staying with us and we look forward to welcoming you back soon. Kind regards, Klaus Gottschalk General Manager Email: Klaus.Gottschalk@accor.com More 

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Additional Information about Grand Mercure Singapore Roxy

Address: 50 East Coast Road, Roxy Square, Singapore 428769, Singapore
Location: Singapore > Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Mercure Singapore Roxy 4*
Number of rooms: 576
Reservation Options:
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Also Known As:
Grand Mercure Roxy Singapore Hotel Singapore
Grand Accor Roxy Hotel
Grand Mercure Roxy Hotel Singapore
Mercure Singapore
Grand Mercure Singapore Roxy
Hotel Style:
#41 Family Hotel in Singapore
#52 Romantic Hotel in Singapore
#61 Luxury Hotel in Singapore
#64 Business Hotel in Singapore

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Neighborhood Profile
Joo Chiat
The Joo Chiat area is the traditional home of Peranakan culture in Singapore, an ethnic group descending from the blending of Chinese and Malay families in the 15th century. The neighborhood is packed with colorful shops, local characters, and quiet charm. The main streets overflow with diners enjoying katong laksa, the signature Peranakan spicy noodle soup. Signs of youthful entrepreneurship are visible as well, with modern cafes, bars, and shops abounding. Visit Joo Chiat to take a break from the big city sights and enjoy a relaxing afternoon with a laid-back and local vibe.