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All 292 Singapore hotels

Grand Mercure Singapore Roxy

4.0 of 5 Hotel   |   50 East Coast Road, Roxy Square, Singapore 428769, Singapore
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Grand Mercure Singapore Roxy
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79%
Ranked #66 of 292 hotels in Singapore
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
Mansi K
  • Reviews (2,715)
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2,715 people have reviewed this hotel

Traveler rating
    637
    1,393
    550
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    38
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994
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (220)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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  • Spanish first
  • Thai first
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English first
1 review
3 of 5 stars Reviewed yesterday NEW via mobile

We stayed in grand mercure roxy recently. checking in took a long time.though check out time was 12noon our room was not ready till 2pm.the service was very slow as it took hours for the staff to bring something to the room. The housekeeping didn't do there job perfectly in cleaning the room.the kettle in the room was never cleaned... More

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Sydney, Australia
Contributor
17 reviews 17 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

A better name would be Grand Mercure Poxy. The rooms were dirty, long black hairs on my bathroom floor everyday. Despite complaints to staff. Old and tired but still charging top prices. Unfortunately I did not choose this hotel but I definitely wont be staying here again or recommending it. Very disappointing

Was this review helpful? Yes 1
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review

Dear Tamvoir, Thank you for your valuable feedback. Please accept my most sincere apology for your experience. I have immediately reviewed all the elements of your review in detail with our Executive Housekeeper for immediate improvements. We will be sending you a private message to obtain more details from your kind self so as to address the issue. Thank you... More

Dubai, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Wonder what it is with the hotel staff across chains to deny the rooms with the good view. Are they being plain racist, or seek a tip - beats me! In this case, the lady at the counter did 4 things which I will remember more than the nice things that I experienced at this hotel - 1) She swiped... More

Was this review helpful? Yes
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review

Dear kinsofdubai, Thank you very much for your valuable comments. I will be ensuring that your feedback is shared with our relevant teams for a thorough review and would like to reassure you that we are highly dedicated and committed towards ensuring exceptional service standards. We will be sending you a private message to obtain more details from your kind... More

Singapore, Singapore
1 review
3 of 5 stars Reviewed 3 days ago NEW

Everything is good in this hotel.the only bad thing is take long time to ck in n ck out.take too long time.breakfast have long q olso.opp is a big shopping centre call parkway.behind hotel is katong which can find many nice food.esp katong laksa

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review

Dear Wen293, It is a pleasure to receive your most kind comments. Your kind review and constructive feedback relating to areas where we can further improve our service and product is wonderful. We would like to thank you again for choosing Grand Mercure Singapore Roxy. My team and I look forward to the pleasure of welcoming you back soon. Kind... More

Sydney, Australia
Contributor
13 reviews 13 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel is near airport, but not convenient for travel places. You have take taxi to go all famous tourist places. Maybe it is good for business. The hotel is clean, the staff are gentle n kind, but service is terrible. I have a business trip n stay 3 nights in the hotel. After I checked in n got my... More

Was this review helpful? Yes 1
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review

Dear FloraZou, Thank you very much for taking the time to write your review on Grand Mercure Singapore Roxy. Please accept our sincere apology for your experience. At the Grand Mercure Singapore Roxy, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service. We will be sending you... More

Bergen, Norway
Contributor
16 reviews 16 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed at the Grand Mercure Roxy in Singapore for 4 days in July 2014, 2 adults and 2 kids. We got a standard room with an extra bed, the room was very nice, but didn't have much view. The cleaning of the room was good, and the staff was very friendly. The hotel is not very centrally located, but... More

Was this review helpful? Yes 1
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review

Dear rkvalvaa, Thank you very much for the positive comments. It is a pleasure to know that you and your family had a wonderful time at our hotel and that all of you enjoyed our facilities and excellent service. Thank you for staying at Grand Mercure Singapore Roxy and we hope to welcome you back soon. Kind regards, Klaus Gottschalk... More

Perth, Australia
Top Contributor
81 reviews 81 reviews
67 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a perfectly fine Hotel for a stopover. Shuttle bus is excellent and barely takes 20 mins. Rooms are looking a bit tired since last time I was here. Nearby shops and plaza are acceptable to absorb time before a flight. Rollaways for the kids were fine. Singapore is an expensive place these days!

Was this review helpful? Yes
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review

Dear Our_USA_trip, Thank you very much for taking the time to write your review. It is a pleasure to know that you have enjoyed your recent stay with us. Thank you for choosing Grand Mercure Singapore Roxy and we hope to welcome you and your family back soon. Kind regards, Klaus Gottschalk General Manager Email: Klaus.Gottschalk@accor.com More

Enfield, England, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Our room was really noisey. We could hear our neighbour's phone vibrating on silent, kids screaming and what the family were talking about. There was a large building site outside our room that was noisey during the afternoon when we were keen to sleep after our long flight. The staff weren't very helpful when we requested a second kids bed... More

Was this review helpful? Yes 1
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review

Dear Robin S, Thank you very much for your valuable comments. It is very kind of you to provide this feedback and it will be shared with our relevant teams for a thorough review. I would like to reassure you that we are highly dedicated and committed towards ensuring exceptional service standards. We sincerely thank you for taking the time... More

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Additional Information about Grand Mercure Singapore Roxy

Address: 50 East Coast Road, Roxy Square, Singapore 428769, Singapore
Location: Singapore > Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Mercure Singapore Roxy 4*
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Also Known As:
Grand Mercure Roxy Singapore Hotel Singapore
Grand Accor Roxy Hotel
Grand Mercure Roxy Hotel Singapore
Mercure Singapore
Grand Mercure Singapore Roxy

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#40 Family Hotel in Singapore #46 Romantic Hotel in Singapore #53 Luxury Hotel in Singapore #65 Business Hotel in Singapore #66 Top resorts Hotel in Singapore
Hotel Class
Official Description (provided by the hotel)
The Grand Mercure Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Singapore Expo, the Suntec Convention Centre and Orchard Road. Enjoy fantastic shopping at the nearby Parkway Parade or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. 15 minutes from Changi Airport with complimentary shuttle service. ... more   less 
Number of rooms
576

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