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Grand Mercure Singapore Roxy

#71 of 301 Hotels in Singapore
Certificate of Excellence
Hotel website
50 East Coast Road, Roxy Square, Singapore 428769, Singapore
Special Offer
FREE AIRPORT SHUTTLE
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1 room 1 guest
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Grand Mercure Singapore Roxy
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3,449 Reviews from our TripAdvisor Community

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Traveler rating
    871
    1,772
    644
    119
    43
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (366)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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  • All months
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  • Dec-Feb only
    (871)
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Sydney, Australia
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stay here during our overnight transit stop in Singapore en route to Europe. The hotel is conveniently located near the airport and they offer a complimentary shuttle to and from the airport. The rooms are very comfortable, clean and modern, however the very firm beds might not suite everyone. The hotel has excellent restaurant options within the hotel as... More 

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Was this review helpful? Yes
Singapore, Singapore
1 review
5 of 5 stars Reviewed yesterday NEW

We have booked a standard double room and to our surprise, the room is very spacey comparing to other hotels in Singapore. East coast park is just 10 minutes away and is accessible by bus. Parkway Parade shopping center is just opposite. The room is clean and the staff is extremely friendly and helpful. Our kid enjoyed the outdoor swimming... More 

Was this review helpful? Yes
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review

Dear Jess P, thank you so much for your great review of your recent staycation at the Grand Mercure Roxy Singapore - nice to note that you and your family thoroughly enjoyed the service and facilities provided! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback... More 

Kent, UK
Level Contributor
46 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great price, so it didn't matter that the hotel was a bit out of town. We got a bus from across the road, outside the 7-11 to Raffles Hotel, although to be honest I think it would have been easier to get a taxis, as they are very cheap in Singapore. We got a taxis to Sentosa Island and it... More 

Was this review helpful? Yes
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review

Dear "sh3333", thank you very much for this wonderful review of your recent stay at the Grand Mercure Roxy Singapore - it is great to note that you and your family enjoyed the facilities and service provided, as well as the beautiful surrounds here in the beautiful Katong area of Singapore! It is always a pleasure to receive positive feedback.... More 

Scunthorpe, UK
Level Contributor
56 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My first stay in Singapore and I couldn't have chosen a better hotel. Room on the 13th floor overlooking the ocean and the many boats, the shopping centre opposite, wonderful staff, spotlessly clean. Had a great time here and I'd like to thank everyone working here for making my short stay so enjoyable. Thank you so much!

Was this review helpful? Yes
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review

Dear "ycnex", thank you very much for this great review of your stay at the Grand Mercure Roxy Singapore - nice to note that you had such enjoyable time! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of... More 

Manchester, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Visited at the end of a five-week trip around Asia. The hotel has excellent amenities and a very good breakfast, but is a little too far away from the main attractions to be a good option for a city break. The complimentary bottle of wine for our honeymoon was a very nice touch!

Was this review helpful? Yes
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review

Dear Simon, many thanks for your wonderful review of your stay at the Grand Mercure Roxy Singapore - it is very nice to note that your honeymoon stay was most enjoyable! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to... More 

Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We've been multiple visitors to this hotel when visiting Singapore over the past many years since 2006 and observed its service standards decline as the hotel gets more popular (and increasing crew hotel contracts). Particular poor show by Grand Mercure this time when my wife travelled solo, arrived at the hotel late in the evening after a long flight and... More 

Was this review helpful? Yes
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review

Dear "Geneomz", Thank you for taking the time to share your feedback. While I wish your wife had a better experience during her recent stay, it is feedback like yours that assists us to improve our service levels. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I noted that... More 

Auckland Region, New Zealand
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed at this hotel and found them classy and cordial all staff were very welcoming specially your conceige they showed us how to go about and on last day our flight was at night I told a chap at check out he said wait I ask then came and told us you can stay in room and check out... More 

Was this review helpful? Yes
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review

Dear "Ramram47", Greetings from Singapore to Auckland! Thank you so much for this fantastic review of your recent stay at the Grand Mercure Roxy Singapore. It is very nice to note that you had such a good time and that you enjoyed the service and facilities provided. It is always a pleasure to receive positive feedback - especially from and... More 

Colombo
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

It is a good hotel to stay over at if you have a layover to another flight. They have free shuttle services to and from the Changi Airport so watch out for that! It is closer to the airport but far from other attractions and you have to travel by taxi. The train rides are comparatively inaccessible. The hotel itself... More 

Was this review helpful? Yes
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review

Dear Umar F, thank you very much for your positive comments and review of your stay at the Grand Mercure Roxy Singapore. It is always a pleasure to receive encouraging and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive... More 

Sydney, Australia
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

this is a good hotel for a overnight stay,clean and the staff were very helpful, and good shopping centre just across the road.very close to the airport.handy to food outlets.We enjoyed our stay,will return.

Was this review helpful? Yes
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review

Dear Albert, thank you very much for sharing your great review of your recent stay with us - good to know that you had an enjoyable time and planning to return in the future! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as... More 

Hotel Review Summarization

What travelers say

  • Free shuttle(76)
  • East coast(43)
  • Very good(33)
  • Shopping mall(26)
  • Parkway Parade(23)
  • Mrt station(14)
  • Hotel staff(6)
  • Staff were friendly(6)
  • Breakfast buffet(4)
  • Great service(4)
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Staying in Joo Chiat

Neighborhood Profile
Joo Chiat
The Joo Chiat area is the traditional home of Peranakan culture in Singapore, an ethnic group descending from the blending of Chinese and Malay families in the 15th century. The neighborhood is packed with colorful shops, local characters, and quiet charm. The main streets overflow with diners enjoying katong laksa, the signature Peranakan spicy noodle soup. Signs of youthful entrepreneurship are visible as well, with modern cafes, bars, and shops abounding. Visit Joo Chiat to take a break from the big city sights and enjoy a relaxing afternoon with a laid-back and local vibe.
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