On Sat we booked a king bed superior room for 4 people, today after complaining, we were informed there is not a room like it and the information is wrong and our room is only suitable for 3 people so they gave us an 'upgrade' a rollaway bed,(it was staed 1 rollaway is included)the room is now so squashed that... More

My family had a stay at the hotel few years back (before the renovation). My wife didn't like the hotel then, saying there's an old carpet smell. Last Sunday (14 Jun), my family had a stay at the hotel. To be honest, it wasn't our preference, but we took it because our Accor complimentary stay voucher is expiring by end... More

Superbly located close to the airport, if you need a place to stay a night on your way through Singapore, the Roxy is good choice. They have complimentary shuttle bus rides to and from the airport. The pool area is adequate and the gym is open 24 hrs, it is clean and with great cardio equipment. If you don't feel... More

Airport Shuttle was excellent - staff were welcoming and served well. Food was quite acceptable - location was acceptable. Rooms were comfortable and clean, the amenities were modern and of good standard and the bed was reasonable. Pillow selection was good.

First off, the free shuttle to and from the airport is already of great value. Location being near to the Singapore Expo, we finished all of our shopping for gadgets and electronic stuff at the PC Show on our fist day of visit. Even had some sale luggage at the John Little sale. What a timing! Of course Harvey Norman... More

I've read many insincere responses posted by hotel management on Tripadvisor, but the Grand Mercure Roxy actually walks the talk of what its management writes in response to reviews. Last year, I gave the hotel good marks for everything except the shower, which was too short for anybody over 6 feet to use comfortably. The management responded that they would... More

We stayed here on our way home from overseas for 2 nights.From the time we arrived to the time we left it was a pleasure to deal with the staff. every body was most helpful and knowledgable. Concierge was most helpful with directions to get to Metro and buses.Check in staff were extremely efficient and helpful especially Jocelyn at check... More

The hotel is located close to airport. It is very conveniently located if one has to catch an early morning flight. The hotel provides free shuttle service from and to the airport even at odd hours. The rooms are very comfortable and are perfect even for longer stay.

Everything is good for family trip. The only weakness of this hotel is the location. But it has the shuttle bus to the city and the airport. So, you can save some cost. The staff is friendly. The room price is reasonable.