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Orchard Scotts Residences by Far East Hospitality

Certificate of Excellence
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5 Anthony Road | #14-09, Singapore, Singapore
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1 room 1 guest
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Orchard Scotts Residences by Far East Hospitality
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211 Reviews from our TripAdvisor Community

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Traveler rating
    135
    63
    8
    3
    2
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115
8
3
65
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (211)
  • Mar-May only
    (40)
  • Jun-Aug only
    (76)
  • Sep-Nov only
    (51)
  • Dec-Feb only
    (44)
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Singapore, Singapore
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

We've stayed here for over a month with 3 more to go and I'm so frustrated because the wifi does not work. It is so slow. Nothing loads properly. And when we complained we were told "the wifi is not made for downloading or streaming video". I'm sorry but it's 2015 - it damn well should be!

Was this review helpful? Yes
Zul_Johar, Manager at Orchard Scotts Residences by Far East Hospitality, responded to this review

Dear Nathan F, We acknowledge your concerns on the poor wifi connection. We would like to invite you, at your convenience, to discuss how we can assist you in improving the wifi services during your stay. We may also address any other concerns that you may have while residing at Orchard Scotts Residences. Please drop us a note at info.osr@fareast.com.sg... More 

Coolum, Queensland, Australia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I booked a room for my family for an upcoming stay. I booked a three bedroom apartment through the Far East Hospitality website at a great price. I received a confirmation email. I was then contacted by reservations and told that I could not book a one bedroom apartment for four people. I responded explaining that I had booked a... More 

Was this review helpful? Yes
Level Contributor
78 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

My family and I stayed in the Orchard Scotts Service Apartments for around a month. Our stay was amazing! We swam everyday, and had a lot of fun. The area downstairs is really great for little kids, families, everybody. The swimming pools are so clean and great to swim in. They have ample facilities and all of them are great... More 

Was this review helpful? Yes
Zul_Johar, Manager at Orchard Scotts Residences by Far East Hospitality, responded to this review

Dear Anjali M, Thank you for taking the time to share your experiences with the TripAdvisor community. While we're heartened to know that you and your family enjoyed our facilities, we also regret that some aspects fell short of your expectations. Our sincere apology for the malfunction of the air-conditioners during your stay. We trust that the matter was attended... More 

Melbourne, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived in Singapore on the 5th of July and are staying here until our new apartment is ready (approx 6 weeks). The apartments are clean, well appointed and maintained with plenty of storage space. It is a 3 minute walk to the MRT and a also a quick stroll to the Newton hawker centre. It is also a 10-15... More 

Was this review helpful? Yes
Zul_Johar, Manager at Orchard Scotts Residences by Far East Hospitality, responded to this review

Dear khobby, Thank you for the kind review for Orchard Scotts Residences. It is a great joy to know that you are settling well in your home away from home residence. We are also very pleased to learn that you enjoy the lifestyle programs that we tailored exclusively for our guests. We hope to see you in our events in... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 3 weeks ago

After a long stay for business, I still like this place. Recently, we had to resolve an issue related to our breakfast habits due to personal schedule concern so we had to work it out with the office manager. Luckily, the office manager Nancy was the one dealing with this issue. She is very experienced in customer service, provided with... More 

Was this review helpful? Yes
Zul_Johar, Manager at Orchard Scotts Residences by Far East Hospitality, responded to this review

Dear DBT89, Thank you for taking the time to share your honest thoughts with us. Your compliments on the team members - Nancy, Irene, Xiao Xia, Betty and Ko Ko - will be the highlights during our communication session. They will be thrilled to received such detailed compliments. While I’m heartened to hear that you enjoyed your stay and services... More 

Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We recently completed an 18 month stay at Orchard Scott Residences. We were a family of three in a 2 bedroom apartment. We would absolutely recommend OSR as a wonderful place to stay. The location to the MRT station is very convenient, the pools are wonderful, especially the variety of depths, so all ages can enjoy, and we always felt... More 

Was this review helpful? Yes
Zul_Johar, Manager at Orchard Scotts Residences by Far East Hospitality, responded to this review

Dear MrsKBBailey, Thank you for the awesome detailed review on Orchard Scotts Residences. Your positive comments on our services and experiences will be shared with our respective departments. We will definitely highlight Devi's exemplary services to the team as well. She is indeed a gem and we are proud to have her in our team. The team is looking forward... More 

sydney
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

Moving country with 4 yrs old has never been easy but Salimah; our house keeper,May and the staffs in Breakfast room and all people at the 14th floor office made our stay there just like home away from home. Thank you for looking after us.

Was this review helpful? Yes
Zul_Johar, Manager at Orchard Scotts Residences by Far East Hospitality, responded to this review

Dear pepperandginger, We are delighted to receive such great acknowledgement from you. It is our honour to have you experienced Orchard Scotts Residences hospitality. We will share your compliments with the names mentioned. With such great compliments, the team will definitely work harder to surpass our guests' expectations. Orchard Scotts Residences team is looking forward to welcoming you back to... More 

Kyoto, Japan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I planned a month of summer school for my son so that he could get English exposure for a month this summer. I was impressed with the service at Orchard Scotts. I was not expecting daily house-cleaning service, but this is what we got. The cleaning was thorough. The grounds were beautifully kept and each time I went out and... More 

Review collected in partnership with StayFarEast.com

Was this review helpful? Yes 1
Zul_Johar, Manager at Orchard Scotts Residences by Far East Hospitality, responded to this review

Dear debsak, We thank you for the detailed review on Orchard Scotts Residences. The breakfast ladies will be thrilled when we share this compliment of yours with them. With 75% of the land used for common facilities, Orchard Scotts Residences is indeed a great place for outdoor activities. We are delighted to have surpassed your high expectations and the team... More 

1 review
5 of 5 stars Reviewed July 22, 2015

This is a perfect place for family. Traveled to singapore with my grand parents for medical reasons and were placed here for more than a month, friendly place for the disabled and for kids. Love the gym and the hot spa. Friendly staff very accomodating.The 6 days a week cleaning service really helped a lot, Devi really out did herself... More 

Was this review helpful? Yes
Zul_Johar, Manager at Orchard Scotts Residences by Far East Hospitality, responded to this review

Dear Richie B, Your awesome reviews on our product and services really brightened the teams' day! Devi is delighted to have her name mentioned in TripAdvisor. Your compliments on her will be shared with the teams. With such recognition from the guests, it definitely motivates the team to excel in their duties. The teams at Orchard Scotts Residences sincerely thank... More 

Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 21, 2015

Nothing to say everything is nice . especially Sara our housekeeper always job well done. Enjoy our stay on Orchard Scott Residences for 20 days. All is very accommodating so with August. Really recommendable to anyone looking for a place to stay.Sara is so nice and very helpful .very good cleaner .love her so much.Sally is also very accommodating to... More 

Was this review helpful? Yes 1
Zul_Johar, Manager at Orchard Scotts Residences by Far East Hospitality, responded to this review

Dear noliruby, Thank you so much for sharing such a lovely review. We are grateful for your many compliments towards our team members. They indeed deserved special recognitions for their services. We will certainly convey your compliments to them. We hope to remain your preferred residence of choice for your next trip to Singapore. Please contact us at info.osr@fareast.com.sg for... More 

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