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All 292 Singapore hotels

Santa Grand Hotel Chinatown

20 Trengganu Street, Singapore 058479, Singapore
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Santa Grand Hotel Chinatown
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50%
Ranked #174 of 292 hotels in Singapore
A recent review
3 of 5 stars reviewed 2 weeks ago
austravld London, United Kingdom
  • Overview
  • Reviews (185)
  • Photos (75)
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  • Room tips (49)
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185 people have reviewed this hotel

Traveler rating
    13
    78
    59
    16
    19
See reviews for
38
45
50
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
London, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good location in chinatown and friendly staff. The rooms were very small and did not look like the photos on the net. However the rooms and facilities were clean. I would try another hotel next time I am in Singapore as I would not consider this one the best value.

Was this review helpful? Yes 1
Brisbane, Australia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We arrived at 1.30 am after 20 hours of air travel so we were not going to argue, any bed would have to do. However after relooking at the online photos I think that this place is a fraud. As others have noted the bathroom is small and it is a wet room. No problem, it's what you should expect.... More

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed 2 weeks ago

every rooms (my room+my mother's room+my sister's room+my brother's room) do not have any kettle for boiling water and the kettle in second floor do not have enough water at night, my mother was sick at that time and need hot water and I couldn't get any of it. The place surrounding the hotel is good, near food market, near... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed June 20, 2014

This is the smallest room and bathroom I have ever stayed in. Amazed that they can make a bathroom this small. Concierge stated this was due to hotel being heritage listed. The room would be acceptable for a single person but difficult if you have a large amount of luggage or have a disability and require a rolator as it... More

Review collected in partnership with this hotel

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santagrandhotels, Hotel Management Team at Santa Grand Hotel Chinatown, responded to this review

Dear pinzel1957, Thank you very much for your review regarding your stay in Santa Grand Hotel Chinatown. It is disappointing that you did not enjoy your room. It is due to the building being heritage listed that there are some limitations to the rooms designs. The more spacious rooms are the deluxe and superior rooms. The hustle and bustle of... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 14, 2014

The hotel is strategically located near Chinatown MRT station. Since I have read reviews about rooms having no window, I sent a request when I made the reservation and luckily we got one. There is self service cofee/tea making facility and TV on every lobby floor. Wifi is okay. The bed was comfy, shower room tiny. I really did not... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
santagrandhotels, Hotel Management Team at Santa Grand Hotel Chinatown, responded to this review

Dear Cathy D, Warmest greetings from Santa Grand Hotel Chinatown. We are thankful for your time in sharing with us your experience at our hotel. We are glad that you enjoyed your room and our convenient location, being near Chinatown MRT station and surrounded by plenty of restaurants and souvenir shops. While we are happy to hear that the morning... More

Bangkok, Thailand
1 review
2 of 5 stars Reviewed June 10, 2014

Room has a lot cobweb. Room is not soundproofing. The last night that I had stayed, the guest in the next room was quarrel loudly from 0.05 am until 4.00 am. I could not sleep. Room smell musty. The elderly male staff is very friendly and good service. Refrigerator is necessary more than safe box. ฺBathroom clean and good shower... More

Review collected in partnership with this hotel

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santagrandhotels, Hotel Management Team at Santa Grand Hotel Chinatown, responded to this review

Dear Suchada N, We thank you for taking the time to share about your experience with us on TripAdvisor. We regret that we did not meet with your expectations. While we are happy that our staff had been friendly and attentive, we have also taken your feedback into serious consideration and have stepped up on our pest control and housekeeping... More

Manila, Philippines
1 review
4 of 5 stars Reviewed June 9, 2014

My 1-week stay at the hotel was quite nice. It really was a great find for an affordable price. I was lucky enough to find a promo online for a more affordable 1-week rate, and I'm glad I chose Santa Grand Hotel Chinatown because my room was clean, the room service attendants were very accommodating and would always ask me... More

Review collected in partnership with this hotel

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santagrandhotels, Hotel Management Team at Santa Grand Hotel Chinatown, responded to this review

Dear Jekka C, Warmest greedings from Santa Grand Hotel Chinatown. We are delighted to have provided you with a pleasant experience during your stay with us. Our proximity to Chinatown MRT station is a great advantage to our hotel guests that they all enjoyed. Guests are also spoilt for choice with our neighbouring eateries. We'd look into your feedback and... More

Bolzano, Italy
1 review
1 of 5 stars Reviewed June 8, 2014

We have received a very ugly room, very small and without window, the bed was small also, even we have booked it 3 months before our arriving. For this rate we expected a better room...................

Review collected in partnership with this hotel

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santagrandhotels, Hotel Management Team at Santa Grand Hotel Chinatown, responded to this review

Dear mirk01971, We appreciate your feedback and are sorry to learn of your disappointment. While we hope that you stay could have been a better one, your valuable feedback will enable us improve our facilities and hotel. Thank you and kind regards, Hotel Management Team More

Tuross Head, Australia
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 23, 2014

We booked this hotel on the net as it had reasonable rates and looked ok in the ads. Little did we know how lucky we were to have found this hotel. When we arrived we were greeted by Edwin a cheerful and helpful fellow who added a lot to our stay, the Santa Grand Chinatown is a little gem, it... More

Review collected in partnership with this hotel

Was this review helpful? Yes 6
santagrandhotels, Hotel Management Team at Santa Grand Hotel Chinatown, responded to this review

Dear JillSteveTuross, Thank you for writing us such a detailed review! We are delighted to hear that our team provided you with prompt and attentive service that made your stay a memorable one! Yes indeed, Santa Grand Hotel Chinatown is a walking distance to many different places of interest and many different eateries! Thank you for sharing your experiences with... More

Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 22, 2014

I really enjoyed my stay in the hotel because it is situated in a nice location, which visiting marina bay is about closely 10mins by MRT. there is adequate access to free WiFi and the design of the place is OK. One can easily make a booking to visit universal studios from the hotel. But If i have to suggest... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
santagrandhotels, Hotel Management Team at Santa Grand Hotel Chinatown, responded to this review

Dear dESLake2014, Thank you for sharing your experiences with us! We appreciate your feedback and it will be shared with the management for immediate action! We are however, pleased to hear that you had an overall enjoyable stay with us and that you enjoyed the location of our hotel! Thank you for choosing Santa Grand Hotel Chinatown, and we look... More

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Additional Information about Santa Grand Hotel Chinatown

Address: 20 Trengganu Street, Singapore 058479, Singapore
Location: Singapore > Singapore
Price Range (Based on Average Rates): $
Reservation Options:
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Also Known As:
Santa Grand Hotel Chinatown Singapore

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Amenities

Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style
#174 Top resorts Hotel in Singapore
Official Description (provided by the hotel)
Santa Grand Hotel Chinatown is located in the highly dynamic Chinatown precinct. Fully intertwined with the rich history and industriousness of Singapore's early pioneers, this location brings forth the sights, sounds, tastes, smells and customs of the Chinese community. Blended into the history and culture of Chinatown will be the tourism and sightseeing benefits that make modern day Chinatown a must visit. Featuring relaxed and open "Hacienda Personality" of the Spanish countryside and in a location that immerses guests in a new experience, Santa Grand Hotel Chinatown is pitched to appeal to the western individual traveler who wants to experience all that Singapore has to offer - from the kampong sweetness and famous Chicken Rice to the exotic local delights Kway Chup noodles, Chilli Crab, Roti Prata and many more. Adding diversity are the nearby historic Sri Mariamman Indian Temples and newly opened Buddha Tooth Relic Temple and Museum along with the many Chinese Medical Halls and shops that pepper Chinatown. ... more   less 
Number of rooms
41

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