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Marina Bay Sands

5.0 of 5
10 Bayfront Avenue, Singapore 018956, Singapore (Downtown Core)
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Marina Bay Sands
Ranked #35 of 276 hotels in Singapore
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5,674 reviews from our community

Traveler rating
    2,487
    1,643
    803
    378
    363
See reviews for
Families
1599
 
Couples
1916
 
Solo
294
 
Business
838
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Stockholm, Sweden
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed May 20, 2013 NEW

The hotel was great. Great pool and gym, great room and view and close to shopping and food. But I was very dissapointed the day after I had checked out. My journey continued to Kuala Lumpur and when I was gonna check in, there wasn´t enough balance on my card...I checked with my bank and Marina Bay Sands had debited... More

Was this review helpful? Yes 2
See 3 more reviews by Stephanie_Sweden for Singapore
Brisbane, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed May 20, 2013 NEW

After staying at the Capella, we were in great shock arriving at MBS. The hotel is massive, there were people everywhere and no-one bothered to show us where check in was. We stayed in an Orchid Suite, and so had a separate area for check in. However, unless you asked someone, do not expect to be shown where it is.... More

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 20, 2013 NEW

We were hesitant to stay at the Sands hotel, knowing that service would suffer given such a large hotel, but still didn't imagine how bad it would be until we experienced it. Got here by taxi early in the morning with 3 big pieces of luggage and not a bellboy in sight. We were told the check-in queue was atrocious... More

Was this review helpful? Yes
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review
May 20, 2013

Dear Macroplanner, Thank you for your review. I regret to learn that you did not enjoy your recent stay at Marina Bay Sands and I would like to request for more information from you for my team and I to review the details of your stay. I have sent you a private message and I hope to hear from you... More

Subic, Philippines
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 20, 2013 NEW

We go to Singapore every May because my husband attends a convention annually. This year, they moved the venue from Suntec to Marina Bay Sands. It was fortunate that they did this because it gave us an excuse to stay here when we normally would not have. We surprised our 7yo daughter and told her we were staying at the... More

Was this review helpful? Yes
See 4 more reviews by mms77 for Singapore
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review
May 20, 2013

Dear mms77, Thank you for your review. I am happy to hear that you and your husband enjoyed your recent stay at Marina Bay Sands and that our service standards matched your expectations. I hope to welcome you and your loved ones back to Marina Bay Sands next year to experience more of what Marina Bay Sands has to offer. More

Korea
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 20, 2013 NEW

My mom and I visited here few days ago and we were looking forward to staying here since I made a reservation. We booked Deluxe city view with Queen size bed. Check in process was fast, FO staff was very helpful and I asked for higher store, so she gave us 42nd floor. We should have waited about 30 minutes... More

Was this review helpful? Yes
See 4 more reviews by Gaonlim for Singapore
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review
May 20, 2013

Thank you for taking the time to share your feedback here, Gaonlim. I am glad to know that you had an enjoyable stay at Marina Bay Sands. However, I regret to learn about some of the challenges that you experienced during your stay. Please rest assured that I have shared your feedback with our Housekeeping and Concierge departments respectively for... More

Singapore River, Singapore
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 20, 2013 NEW

the room was beautiful plus view. However, I was disappointed about service. The room wasn't ready when I arrived and late an hour. The swimming pool's service was bloody slow to get my drink. It took 30minutes to wait.

Was this review helpful? Yes
See 4 more reviews by Cathy567 for Singapore
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review
May 20, 2013

Thank you for your feedback, Cathy567. I regret to learn that our service standards did not match your expectations. Please be assured that we will continuously review ways to fine-tune our processes and services to ensure better efficiency and quality of our service touch points. I value your patronage and I hope to welcome you back to Marina Bay Sands... More

Abu Dhabi, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 19, 2013 NEW

We stayed in a city view room and we loved it. It costs a lil extra than a sea view room, but it doesn't really matter which room to stay, because you will just love to stay and swim in the infinity pool. The pool was great, but that was just for experience. I would rather go to an open... More

Was this review helpful? Yes 1
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review
May 20, 2013

Thank you for your review, Honey_Bebang. I am happy to know that you enjoyed your recent stay at Marina Bay Sands. The infinity pool is indeed a highlight for many of our guests and I am glad that you had the opportunity to experience it. I hope to welcome you and your loved one back to Marina Bay Sands in... More

Sydney, Australia
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 19, 2013 NEW

This place is magnificent. Rooms are modern, clean, stylish, hotel is in great condition with great facilities. The gym is amazing! All pools are incredibly.. the Sky Deck is out of this world! Think the 'members only' breakfast area on the top floor is a bit wanky and always seemed empty, and the normal breakfast restaurant is in the foyer... More

Was this review helpful? Yes
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review
May 20, 2013

Thank you for your wonderful review, jlh2104. I am thrilled to learn that you enjoyed your stay at Marina Bay Sands earlier this year and I look forward to welcoming you and your family back soon. More

Zurich, Switzerland
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 19, 2013 NEW via mobile

This hotel technically checks all the boxes of a five-star hotel but isn't one, really. The biggest problem of the hotel are the lack of attention to detail in both the rooms as well as the service and the lack of appropriate infrastructure for the number of guests. The lack if attention to detail could be seen that the switch... More

Was this review helpful? Yes
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review
May 20, 2013

Dear jk1974, Thank you for taking the time to share your feedback here. I regret to learn that you did not fully enjoy your recent stay at Marina Bay Sands. Rest assured that I have shared your comments with the relevant department heads for their review and appropriate action. I do apologise for the inconveniences caused by the shortfalls in... More

Glasgow, United Kingdom
2 reviews
5 of 5 stars Reviewed May 19, 2013 NEW

The English speaking South East Asian city of Singapore was the first stop on our 7 week trip which will take us from our home in Glasgow, through Asia, Australia, New Zealand and back. We decided to stay two days in Singapore, before heading north into Malaysia, visiting the UNESCO World Heritage City of Melaka and the metropolis of Kuala... More

Was this review helpful? Yes
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Hotel Summarization (Beta)

What travelers say

  • Infinity pool(351)
  • Club room(177)
  • City view(169)
  • Star hotel(140)
  • Sky park(131)
  • Shopping mall(110)
  • Very good(103)
  • Food court(77)
  • Not ready(40)
  • Long queues(33)

Additional Information about Marina Bay Sands

Address: 10 Bayfront Avenue, Singapore 018956, Singapore
Phone Number:
Region: Singapore > Singapore > Downtown Core
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotels in Singapore
#25 Family Hotels in Singapore
#32 Luxury Hotels in Singapore
#37 Business Hotels in Singapore
Price Range: $$$$
Hotel Class:5 star (5*)
Reservation Options:
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Also Known As:
Marina Bay Sands Hotel Singapore
Marina Bay Sands Hotel
Marina Bay Sands Singapore

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Marina Bay Sands
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