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Santa Grand Hotel Bugis

No. 8 Jalan Kubor, Singapore 199207, Singapore
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Santa Grand Hotel Bugis
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Santa Grand Hotel Bugis
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642 Reviews from our TripAdvisor Community

Traveler rating
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    329
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    20
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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    (642)
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    (172)
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Dubai, United Arab Emirates
Level Contributor
30 reviews
4 of 5 stars Reviewed yesterday NEW

We stayed here for 4 days and 3 nights. I love the location cause it's near to the shopping malls but a very quite place. Rooms are just fine nothing so special. They have a nice pool on the roof top which my daughter and niece loved so much but it's only until 2100. Staff are friendly and our entire... More 

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Surabaya, Indonesia
2 reviews
4 of 5 stars Reviewed yesterday NEW

Hotel is Good, very pleasant, Near Mrt. Staff very kind, breakfast very delicious, only" Poor for The Lighting" at Room /Bath Room." Hotel should change "The Lighting" with New Lamp/New Light Bulb. Thankyou.

Review collected in partnership with this hotel

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Sydney, Australia
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

There is nothing grand about this hotel. The rooms are tiny with very basic amenities. The staff are kind but not hospitable, the breakfast is stingy and the property is not well maintained. Everything is less than what you expect and below what you need. I suggested making hand-towels in the bathroom a standard practice (they didn't give me one... More 

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Cagayan de Oro, Philippines
Level Contributor
14 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

The rooms are clean. It is in an accessible area near bus stops and a train station. A shopping center and bugis market are just blocks away. There is a foreign exchange and a convenience store a block away. They have affordable rooms too which you can book thru their website. They also have free breakfast and can help you... More 

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SantaGrandHotels, Manager at Santa Grand Hotel Bugis, responded to this review

Dear Valuable Guest First of all, thank you for choosing Santa Grand Hotel Bugis. We are glad to learn that our amenities had met your expectations during your recent stay with us. Once again, thank you for your kind review of our hotel and we look forward to your next visit with us again soon. Sincerely, Magdeline Lew More 

Sydney, Australia
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My review is a little late - I stayed at the Santa Grand Bugis in October 2014 for 5 nights while I explored Singapore by myself. I felt totally safe the whole time I was in this hotel and area. I was in one of the rooms with a balcony and single bed - yes, the rooms are small and... More 

Was this review helpful? Yes
SantaGrandHotels, Manager at Santa Grand Hotel Bugis, responded to this review

Dear Valuable Guest Thank you for your kind review of our hotel. We are pleased to learn that you had enjoyed your recent stay with us and that our amenities had met your expectations. Once again, thank you for choosing Santa Grand Hotel Bugis and we look forward to your next visit with us again soon. Sincerely, Magdeline Lew More 

Kota Kinabalu, Malaysia
1 review
2 of 5 stars Reviewed 4 days ago NEW

Rooms were very small and Aircon blew directly above your head. Due to space limitations, TV sets were placed at certain angles where you can't watch on your bed. Tables and closets were fitted at strange angles for the sack of being there. Hot water takes 10 minutes to warm up. The only positive was the breakfast in the morning.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
SantaGrandHotels, Manager at Santa Grand Hotel Bugis, responded to this review

Dear Valuable Guest Thank you for taking time to write us a review. We are disappointed to learn that there were aspects of our amenities you are not satisfied with during your recent stay with us. Please be assured that we will be highlighting them to the management to ensure that our service standards are met. Once again, thank you... More 

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Bangkok, Thailand
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Location is OK staff are great next time I would upgrade from basement I forgot I booked the cheap room. Good experience. The MRT is several minutes walk and the closest 7 11 is a fair way. Small pool a bonus.

Review collected in partnership with this hotel

Was this review helpful? Yes
SantaGrandHotels, Manager at Santa Grand Hotel Bugis, responded to this review

Dear Valuable Guest Thank you for choosing Santa Grand Hotel Bugis. We appreciate your kind words and we're happy to to learn that our amenities had met your expectations during your recent stay with us. Thank you once again for your patronage and we hope to have you with us again soon. Sincerely, Magdeline Lew More 

Bengaluru (Bangalore), India
Level Contributor
82 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed 1 week ago

Rooms and toilets are clean. Internet speed is ok for mails and text browsing. The staff are friendly and courteous. Not a single video was viewable completely over a 5 day stay. This is NOT a business class hotel. Hardly any space in the room. Not even a proper table to keep the laptop and work. No place to sit... More 

Was this review helpful? Yes
SantaGrandHotels, Manager at Santa Grand Hotel Bugis, responded to this review

Dear Valuable Guest Thank you for taking time to write us a review. We are disappointed to learn that there were aspects of our amenities which you are not satisfied with during your recent stay with us. We've taken note of your feedback with regards to the breakfast and will feedback to the management. Currently our hotel does not serve... More 

Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a budget hotel small room but all that you need is provided. Simple but good breakfast. Friendly and helpful staff always smiling from the breakfast crew to the front desk always eager to provide service. Very kid friendly Walking distance to the train station and as well the heart of Bugis, night market Food hawkers centers. fun and... More 

Was this review helpful? Yes
SantaGrandHotels, Manager at Santa Grand Hotel Bugis, responded to this review

Dear Valuable Guest Thank you for taking time to write us a kind review. We're glad to learn that you had managed to locate your missing camera and that you had enjoyed our hotel's amenities during your stay with us. Once again, thank you for choosing Santa Grand Hotel Bugis and we look forward to have you with us again... More 

Brisbane, Queensland, Australia
Level Contributor
7 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

A 3-night stay (weekdays) in a family room. Goods: All-You-Need bathroom facilities Beds & pillows are comfy Quiet night → we asked for a room away from main road) Bugis MRT, Bugis Street Market, & shopping malls are 10-12 min. walking distance Need Improvements: Bathroom can be cleaner (given the price) Please refill the shampoo/shower gel more frequent Room can... More 

Was this review helpful? Yes
SantaGrandHotels, Manager at Santa Grand Hotel Bugis, responded to this review

Dear Christie, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your honest feedback with regards to the areas which we need to improve. They have been duly noted and the management will take note to ensure that they are in placed to meet our service standards.... More 

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