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Pan Pacific Serviced Suites Orchard Singapore

5.0 of 5
96 Somerset Road, Singapore 238163, Singapore
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Pan Pacific Serviced Suites Orchard Singapore
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Pan Pacific Serviced Suites Orchard Singapore
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87 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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New South Wales
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

This hotel has an amazing location, right next to Sommeset MRT which means your close to everything! The room is a good size with lounge and kitchen facilites. The hotel is immaculate and staff are very polite. Great for families considering room size and kitchenette. It is connected to two shopping centres one of which Sommerset 313 has a great... More 

Was this review helpful? Yes
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Holidayr142 We appreciate your compliments of us and great description of our location, product and staff hospitality. Your mention of the food court (which occupies the whole floor of the shopping mall) is very apt and has win over several residents with its varieties of food offerings. Our breakfast is provided complimentary for all residents. It is not the... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed for 70 nights. First few nights requires some adjustment, but the convenience of having a in room washer/dryer, more space than a typical hotel room, convenient shopping, supermarket across the street, loads of restaurants to choose from, and ease of transport from MRT, buses, and taxi makes Pan Pacific suites an optimal choice. The staff is just wonderful;... More 

Was this review helpful? Yes
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Alex K You said it so well of your experience in our serviced suites - not just of its location but the convenience of city living surrounded by its myriad of shopping malls, restaurants, supermarket. Will certainly convey your compliments to our team here. They are great indeed! Thank you for your strong recommendation. More 

Melbourne, Australia
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A great location being next to the train station and 3 linked shopping complexes with lots of food shops. A supermarket is across the street. The free breakfast is good for being free but don't expect breakfast like in Mandarin Orchard next door. Staff is friendly and helpful. More expensive than a hotel room, no breakfast or housekeeping Sundays. Swimming... More 

Was this review helpful? Yes
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Anothertraveller238 You rightly said it well - our location has always scored full marks in all reviews. And yes with a bigger than hotel room including a fully equipped kitchen. Unlike a hotel buffet breakfast style, ours is a more limited range of buffet spread but with cook to orders menu like eggs benedict, salmon on bagel, oatmeals, raisin... More 

New Jersey
1 review
5 of 5 stars Reviewed 3 weeks ago

Dear Mr Yee, I want to thank you and your staff for the truly exceptional customer service and attention that I have received during my recent stay at Pan Pacific Serviced Suites. The professionalism and service-orientation of your staff is excellent. For frequent travelers like myself, a hotel/service suite is more than just a place to sleep and eat. We... More 

Was this review helpful? Yes
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear bensopranzettita Thank you for your great feedback and compliments. Its' the team here that delivers. We are grateful to you for recognising our leaders and team; Hilda and Happee especially on your special recognition of them. Your confidence of our serviced suites and brand is most appreciated. We continue to uphold our purpose of Great Brands, Great Hotels, Great... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed March 12, 2015

We stayed at the Pan Pacific Serviced Suites Orchard for two months and our experience was excellent. The staff is well trained and were as attentive to us on the day we left as the day we arrived, with an exceptional sense of urgency and attention to detail. The Breakfast staff were friendly and efficient, the food excellent (especially when... More 

Was this review helpful? Yes
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Mr Miller Thank you for your thumbs up of our services and products. We are glad you are able to make use of our gym at 5am. Yes, we do have a opening and closing time of our gyrmnasium but on request basis, it can always be open for use even during the closing hours. Your special mention of... More 

Singapore, Singapore
2 reviews
5 of 5 stars Reviewed February 27, 2015

Having been travelling alone on business trip, this place is really safe and ideal for me. Conveniently linked to both the MRT and the shopping mall 313, it is relatively safe to return back to the service suites at late hours after business meeting/entertainments. Its central location at the Orchard Road also provides respite for my retail therapy over the... More 

Was this review helpful? Yes
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Business2015 Very clear and well written description of your stay experience here. Thank you for your vote and compliments. Our safe and secure (and I would also add quiet even though we are in the heart of Orchard Road) environment have always been a major consideration, though the central location with its abundance of retails, restaurants, conveniences is another... More 

Singapore, Singapore
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 23, 2015

Just checked out after a 1 month stay. Best experience i had so far. Staff were excellent - nothingseems too much troubefor them. Special mention to our housekeeper Eswari for so thorough acleaning job. The front desk were so ever friendly and deserving of praise - all of them. I will have to mention all their names. Thank you for... More 

Was this review helpful? Yes 3
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear awayfromlondon2015 Thank you for your compliments of our staff and your stay experience. We are glad we make your transition to staying long term in Singapore a pleasant experience. We take pride in our service delivery and your compliments will certainly bring some cheers to the team here. Greatly appreciate your vote for us and thank you once again. More 

Bavaria, Germany
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 15, 2015

This place is ideal for moving around in Singapore because it is conveniently linked to both the MRT and the bus system. You can quickly relax from the busy Orchard Road, which is at the door steps, with a dive in the cool swimming pool or a workout in the well equiped gym. The staff is very friendly, attentive and... More 

Was this review helpful? Yes 3
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear backintown2015 Great comments on describing our well appointed location and great service staff. Despite being so close to Orchard Road, when you step back into your apartment, there is this quietness about the place that one can hardly hear any traffic sound. More than just a typical hotel room, our apartments are furnished like a home, with also a... More 

Indonesia
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 13, 2015

Have stayed for a month as a family member was on medical treatment and needed a homely environment recuperation. Fully fitted kitchen comes in handy for strict diet meals. 24hrs supermarket just across the road and many restaurants next door made it easy for us. Very attentive and caring staff that assisted us during the trying time during the operation.... More 

Was this review helpful? Yes 4
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear JPT1960 Thank you for your feedback and offering another perspective of how our apartments fit in to your medical needs. We are grateful for your compliments of our products but more importantly our staff attentiveness and services. We wish your family member a speedy recovery and certainly hope your next visit will be of a different nature though. More 

Singapore, Singapore
Contributor
15 reviews 15 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 10, 2015

Stayed here with my wife for 2+ months last year as I was relocating to Singapore. We had a 1 bedroom suite with washer dryer included. Good service and very clean, and breakfast was included almost every day. The breakfast can get a little boring, but who's complaining when it's free. I was able to extend my stay for a... More 

Was this review helpful? Yes 3
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear kuor2010 We like your comments as it offers a great perspective on your relocation experience and our serviced suites as your first home. Though one will find us so centrally located, with ease of transportation, shopping and plentiful of eateries/restaurants choices around, the noticeably quiet and peaceful ambience is what you will experience when you come back home to... More 

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Staying in Orchard Road

Neighborhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centers. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.

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