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Pan Pacific Serviced Suites Orchard Singapore

96 Somerset Road, Singapore 238163, Singapore
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Pan Pacific Serviced Suites Orchard Singapore
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Pan Pacific Serviced Suites Orchard Singapore
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90 reviews from our community

Traveler rating
    60
    25
    3
    1
    1
See reviews for
26
21
3
32
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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    (90)
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    (24)
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    (25)
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    (14)
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    (27)
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Singapore
1 review
4 of 5 stars Reviewed 4 days ago NEW

We stayed here with our 4 month old baby and I would say the location is very convenient for us. We were surrounded by shopping centres which are mostly baby friendly with nursing rooms. The service suite also provided a cot for our baby. However the cot height is not adjustable. Service was excellent. Room is spacious and clean.

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Gillian T Thank you for providing a new perspective of yourself travelling with a young baby and how convenient the location is and baby-friendly the nearby malls are. We noted your comments on our non-adjustable height crib. We use 'Foundations' brand cribs which carries a high safety standard. If need be, we can add on another layer of mattress... More 

Colombo, Sri Lanka
Contributor
17 reviews 17 reviews
8 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

If you're a tourist this place has some major positives: The apartments are centrally located (a three minute walk from Orchard Road). There is a 24 hour Cold Storage supermarket opposite. The apartments are bang next to the Somerset MRT. There is a massive food court/restaurant area next door (and some lovely restaurants on Killiney Road a 5 minute walk... More 

Was this review helpful? Yes 1
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear gankande The large common area on the 11th floor is what we called our Living Room. As the name implies, it is an extension of the apartment's living area. Here in our Living Room, one can snooker, play darts, Xbox, massage chairs, good collection of books, a meeting room, and an adjoining area to our Sky Gardens which offers... More 

Somerset, New Jersey
2 reviews
5 of 5 stars Reviewed 1 week ago

Great hotel located in the heart of Orchard Street but very quiet inside. Staff has superb customer service. Second floor breakfast area more than adequate, and coffee/tea available all day. Highly recommended.

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Monray529 Thank you for highlighting this point. Indeed, we are so strategically located, with all the conveniences of Orchard Road in our backyward, yet when you step in to the property and your apartment, there is this sense of quietness around. We are grateful for your recommendation and your compliments of our associates. Thank you once again. More 

New South Wales
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This hotel has an amazing location, right next to Sommeset MRT which means your close to everything! The room is a good size with lounge and kitchen facilites. The hotel is immaculate and staff are very polite. Great for families considering room size and kitchenette. It is connected to two shopping centres one of which Sommerset 313 has a great... More 

Was this review helpful? Yes 1
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Holidayr142 We appreciate your compliments of us and great description of our location, product and staff hospitality. Your mention of the food court (which occupies the whole floor of the shopping mall) is very apt and has win over several residents with its varieties of food offerings. Our breakfast is provided complimentary for all residents. It is not the... More 

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed for 70 nights. First few nights requires some adjustment, but the convenience of having a in room washer/dryer, more space than a typical hotel room, convenient shopping, supermarket across the street, loads of restaurants to choose from, and ease of transport from MRT, buses, and taxi makes Pan Pacific suites an optimal choice. The staff is just wonderful;... More 

Was this review helpful? Yes 1
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Alex K You said it so well of your experience in our serviced suites - not just of its location but the convenience of city living surrounded by its myriad of shopping malls, restaurants, supermarket. Will certainly convey your compliments to our team here. They are great indeed! Thank you for your strong recommendation. More 

Melbourne, Australia
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A great location being next to the train station and 3 linked shopping complexes with lots of food shops. A supermarket is across the street. The free breakfast is good for being free but don't expect breakfast like in Mandarin Orchard next door. Staff is friendly and helpful. More expensive than a hotel room, no breakfast or housekeeping Sundays. Swimming... More 

Was this review helpful? Yes 1
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Anothertraveller238 You rightly said it well - our location has always scored full marks in all reviews. And yes with a bigger than hotel room including a fully equipped kitchen. Unlike a hotel buffet breakfast style, ours is a more limited range of buffet spread but with cook to orders menu like eggs benedict, salmon on bagel, oatmeals, raisin... More 

New Jersey
1 review
5 of 5 stars Reviewed March 24, 2015

Dear Mr Yee, I want to thank you and your staff for the truly exceptional customer service and attention that I have received during my recent stay at Pan Pacific Serviced Suites. The professionalism and service-orientation of your staff is excellent. For frequent travelers like myself, a hotel/service suite is more than just a place to sleep and eat. We... More 

Was this review helpful? Yes
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear bensopranzettita Thank you for your great feedback and compliments. Its' the team here that delivers. We are grateful to you for recognising our leaders and team; Hilda and Happee especially on your special recognition of them. Your confidence of our serviced suites and brand is most appreciated. We continue to uphold our purpose of Great Brands, Great Hotels, Great... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed March 12, 2015

We stayed at the Pan Pacific Serviced Suites Orchard for two months and our experience was excellent. The staff is well trained and were as attentive to us on the day we left as the day we arrived, with an exceptional sense of urgency and attention to detail. The Breakfast staff were friendly and efficient, the food excellent (especially when... More 

Was this review helpful? Yes
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Mr Miller Thank you for your thumbs up of our services and products. We are glad you are able to make use of our gym at 5am. Yes, we do have a opening and closing time of our gyrmnasium but on request basis, it can always be open for use even during the closing hours. Your special mention of... More 

Singapore, Singapore
2 reviews
5 of 5 stars Reviewed February 27, 2015

Having been travelling alone on business trip, this place is really safe and ideal for me. Conveniently linked to both the MRT and the shopping mall 313, it is relatively safe to return back to the service suites at late hours after business meeting/entertainments. Its central location at the Orchard Road also provides respite for my retail therapy over the... More 

Was this review helpful? Yes
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Business2015 Very clear and well written description of your stay experience here. Thank you for your vote and compliments. Our safe and secure (and I would also add quiet even though we are in the heart of Orchard Road) environment have always been a major consideration, though the central location with its abundance of retails, restaurants, conveniences is another... More 

Singapore, Singapore
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 23, 2015

Just checked out after a 1 month stay. Best experience i had so far. Staff were excellent - nothingseems too much troubefor them. Special mention to our housekeeper Eswari for so thorough acleaning job. The front desk were so ever friendly and deserving of praise - all of them. I will have to mention all their names. Thank you for... More 

Was this review helpful? Yes 3
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear awayfromlondon2015 Thank you for your compliments of our staff and your stay experience. We are glad we make your transition to staying long term in Singapore a pleasant experience. We take pride in our service delivery and your compliments will certainly bring some cheers to the team here. Greatly appreciate your vote for us and thank you once again. More 

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Staying in Orchard Road

Neighborhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centers. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.

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