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Pan Pacific Serviced Suites Orchard Singapore

#16 of 299 Hotels in Singapore
Certificate of Excellence
96 Somerset Road, Singapore 238163, Singapore
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Pan Pacific Serviced Suites Orchard Singapore
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Pan Pacific Serviced Suites Orchard Singapore
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94 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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Middelburg, The Netherlands
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We enjoyed our 35 days in Singapore staying PPSO. The staff were friendly and efficient from the reservation whom were assisted by David Picard smoothly done and even beyond as we were upgraded to a beautiful penthouse suite with a fantastic view of orchard road and met the housekeeper named Ruth who exceedingly did such a great job everyday, even... More 

Was this review helpful? Yes 1
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear MGL1018 We are grateful for your remembering our associates names. They do deserve the special recognition indeed. Your vote of confidence and wanting to come back to stay means a lot to us. We look forward to seeing you again. Thank you for your support. More 

Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed for a week at the pan pacific orchard suites in a one bedroom apartment along with my mother and I think it was the best stay ever... The rooms were superb the service and the ammenities offered were par excellence. I wanted to stay too close to orchard and this was just perfect. The breakfast the hotel provided... More 

Was this review helpful? Yes
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear DiptiJ We are grateful for your many compliments - the apartment, location, facilities and surrounding amenities and most of all to our associates. I will certainly convey your compliments to our associates. Thank you for your recommendation and look forward to having you stay with us again. More 

Singapore, Singapore
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location in the heart of activity. Close to a major subway or MRT. Just walk out the door and around the corner into the mall that connects to the suites. Market directly across the street is open 24 hours for groceries. Major shopping is just about everywhere around the suites. A major hospital is also within walking distance. Easy... More 

Was this review helpful? Yes
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear kfromm Your feedback is great as it covered a lot with short to the point sentences. We appreciate your comments on our outstanding service and acknowledge your feedback on the slow wifi and limited TV selections. Over 100 TV channels are provided in all apartments and even more channels are available on subscription basis. With your feedback, we are... More 

Singapore, Singapore
Contributor
17 reviews 17 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

If you are looking for a property that is convenient, private, safe and beautiful then the Pan Pacific Serviced Suites Orchard Singapore is your place to go! The beautifully appointed rooms make full and efficient use of space and the facilities within this serviced suite is nothing short of amazing - from Hydro-Rider Aqua Fitness Equipment, Hydro-Therapeutic Spa and even... More 

Was this review helpful? Yes
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Shutterwhale We appreciate your time and effort in writing this feedback and giving us your endorsement. Thank you for your great feedback. More 

Singapore
1 review
4 of 5 stars Reviewed 4 weeks ago

We stayed here with our 4 month old baby and I would say the location is very convenient for us. We were surrounded by shopping centres which are mostly baby friendly with nursing rooms. The service suite also provided a cot for our baby. However the cot height is not adjustable. Service was excellent. Room is spacious and clean.

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Gillian T Thank you for providing a new perspective of yourself travelling with a young baby and how convenient the location is and baby-friendly the nearby malls are. We noted your comments on our non-adjustable height crib. We use 'Foundations' brand cribs which carries a high safety standard. If need be, we can add on another layer of mattress... More 

Colombo, Sri Lanka
Contributor
17 reviews 17 reviews
8 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 4 weeks ago

If you're a tourist this place has some major positives: The apartments are centrally located (a three minute walk from Orchard Road). There is a 24 hour Cold Storage supermarket opposite. The apartments are bang next to the Somerset MRT. There is a massive food court/restaurant area next door (and some lovely restaurants on Killiney Road a 5 minute walk... More 

Was this review helpful? Yes 2
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear gankande The large common area on the 11th floor is what we called our Living Room. As the name implies, it is an extension of the apartment's living area. Here in our Living Room, one can snooker, play darts, Xbox, massage chairs, good collection of books, a meeting room, and an adjoining area to our Sky Gardens which offers... More 

Somerset, New Jersey
2 reviews
5 of 5 stars Reviewed April 21, 2015

Great hotel located in the heart of Orchard Street but very quiet inside. Staff has superb customer service. Second floor breakfast area more than adequate, and coffee/tea available all day. Highly recommended.

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Monray529 Thank you for highlighting this point. Indeed, we are so strategically located, with all the conveniences of Orchard Road in our backyward, yet when you step in to the property and your apartment, there is this sense of quietness around. We are grateful for your recommendation and your compliments of our associates. Thank you once again. More 

New South Wales
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 6, 2015

This hotel has an amazing location, right next to Sommeset MRT which means your close to everything! The room is a good size with lounge and kitchen facilites. The hotel is immaculate and staff are very polite. Great for families considering room size and kitchenette. It is connected to two shopping centres one of which Sommerset 313 has a great... More 

Was this review helpful? Yes 1
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Holidayr142 We appreciate your compliments of us and great description of our location, product and staff hospitality. Your mention of the food court (which occupies the whole floor of the shopping mall) is very apt and has win over several residents with its varieties of food offerings. Our breakfast is provided complimentary for all residents. It is not the... More 

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 5, 2015

I stayed for 70 nights. First few nights requires some adjustment, but the convenience of having a in room washer/dryer, more space than a typical hotel room, convenient shopping, supermarket across the street, loads of restaurants to choose from, and ease of transport from MRT, buses, and taxi makes Pan Pacific suites an optimal choice. The staff is just wonderful;... More 

Was this review helpful? Yes 1
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Alex K You said it so well of your experience in our serviced suites - not just of its location but the convenience of city living surrounded by its myriad of shopping malls, restaurants, supermarket. Will certainly convey your compliments to our team here. They are great indeed! Thank you for your strong recommendation. More 

Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 31, 2015

A great location being next to the train station and 3 linked shopping complexes with lots of food shops. A supermarket is across the street. The free breakfast is good for being free but don't expect breakfast like in Mandarin Orchard next door. Staff is friendly and helpful. More expensive than a hotel room, no breakfast or housekeeping Sundays. Swimming... More 

Was this review helpful? Yes 1
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Anothertraveller238 You rightly said it well - our location has always scored full marks in all reviews. And yes with a bigger than hotel room including a fully equipped kitchen. Unlike a hotel buffet breakfast style, ours is a more limited range of buffet spread but with cook to orders menu like eggs benedict, salmon on bagel, oatmeals, raisin... More 

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Staying in Orchard Road

Neighborhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centers. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
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