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Pan Pacific Serviced Suites Orchard Singapore

#20 of 300 Hotels in Singapore
Certificate of Excellence
96 Somerset Road, Singapore 238163, Singapore
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Pan Pacific Serviced Suites Orchard Singapore
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100 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
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    (100)
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    (28)
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    (31)
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    (14)
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    (27)
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Singapore, Singapore
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Booked my parents for 1 week in a 1 bedroom just 2 weeks back. My father have a back problem and an ergonomic chair was arranged. So was the different type of pillow options offered. Location was just perfect. No need for my parent to walk far as food establishments and supermarket are just around the corner. And of course... More 

Was this review helpful? Yes
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear awayfromlondon2015 We are so glad your parents enjoyed their stay with us and for consistently giving us the thumbs up with your stay and now your parents. This is possibly city living at its most convenience with lots of eateries, shops, transport and MRT at its doorstep. Appreciate your feedback and thankful for staying with us again. More 

Singapore, Singapore
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Right in the center of action. The major shopping malls and eateries are around the corner. Walking distance to MRT Station. The lounge on the 11th floor has got coffee, tea, reading materials, pool table and even a high-end massage chair.

Was this review helpful? Yes 1
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear jlow228 Yes, indeed we are right in the heart of Orchard Road/Somerset Road. Somerset MRT is just 1 minute walk away; so are the retail, eateries and supermarket. Yet when one goes back to the apartment, you can feel the sense of security and quietness about the property. Thank you for your feedback. More 

Amsterdam, The Netherlands
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed in a one bedroom at the Pan Pacific for nearly 10 months. I loved the place! Ask for the rooms on the higher floors facing the car park - much quieter than the rooms on lower floors and facing the street. The staff is lovely and always willing to help out. The breakfast is simple but nice. The... More 

Was this review helpful? Yes 1
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Valerieglobettroteur We appreciate your endorsement of our serviced suites. And the fact of your 10 months stay (which is a reasonably long stretch) furthers strengthen the recommendation. We look forward to seeing you once again. Thank you. More 

Hong Kong
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 14, 2015

I have been happily staying here for almost six months. Yes, the benefits of the most central location is obvious. But more importantly - the attentive, personal and professional quality of the overall management. - Clean & Well Lit Rooms with Modern/Clean Furnishing Have a 1-bedroom apartment on the 11th floor. A very open view of the skyline and as... More 

Was this review helpful? Yes 1
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Ppy L Thank you for your great subject title - we are honoured indeed. And your special mention of Alice, Veron and our Front Desk is most encouraging. It is compliments like yours and recognition that keep our team performing and not resting on our laurels. In this aspect, we would also like to let you know we had... More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 3, 2015

Location is Great The 2 bedroom apartment is spacious and fits a family of 4. The dining and living is comfortable Breakfast offers a simple spread of healty option (fruits, yougurt,salad,juices) and 2 hot meals. If you have more time to spare, you can order ala carte breakfast. Service is friendly and attentive I appreciate the endless refill of bottled... More 

Was this review helpful? Yes 2
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear EatAgain_Travels, We are grateful for your many compliments - the apartment, facilities, amenities and most of all to our associates. I will certainly convey your compliments to our associates. Thank you for your recommendation and look forward to having you stay with us again. More 

Middelburg, The Netherlands
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 28, 2015

We enjoyed our 35 days in Singapore staying PPSO. The staff were friendly and efficient from the reservation whom were assisted by David Picard smoothly done and even beyond as we were upgraded to a beautiful penthouse suite with a fantastic view of orchard road and met the housekeeper named Ruth who exceedingly did such a great job everyday, even... More 

Was this review helpful? Yes 3
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear MGL1018 We are grateful for your remembering our associates names. They do deserve the special recognition indeed. Your vote of confidence and wanting to come back to stay means a lot to us. We look forward to seeing you again. Thank you for your support. More 

Mumbai (Bombay), India
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 27, 2015 via mobile

I stayed for a week at the pan pacific orchard suites in a one bedroom apartment along with my mother and I think it was the best stay ever... The rooms were superb the service and the ammenities offered were par excellence. I wanted to stay too close to orchard and this was just perfect. The breakfast the hotel provided... More 

Was this review helpful? Yes 1
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear DiptiJ We are grateful for your many compliments - the apartment, location, facilities and surrounding amenities and most of all to our associates. I will certainly convey your compliments to our associates. Thank you for your recommendation and look forward to having you stay with us again. More 

Singapore, Singapore
Level Contributor
46 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed May 20, 2015

Great location in the heart of activity. Close to a major subway or MRT. Just walk out the door and around the corner into the mall that connects to the suites. Market directly across the street is open 24 hours for groceries. Major shopping is just about everywhere around the suites. A major hospital is also within walking distance. Easy... More 

Was this review helpful? Yes 2
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear kfromm Your feedback is great as it covered a lot with short to the point sentences. We appreciate your comments on our outstanding service and acknowledge your feedback on the slow wifi and limited TV selections. Over 100 TV channels are provided in all apartments and even more channels are available on subscription basis. With your feedback, we are... More 

Singapore, Singapore
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed May 18, 2015

If you are looking for a property that is convenient, private, safe and beautiful then the Pan Pacific Serviced Suites Orchard Singapore is your place to go! The beautifully appointed rooms make full and efficient use of space and the facilities within this serviced suite is nothing short of amazing - from Hydro-Rider Aqua Fitness Equipment, Hydro-Therapeutic Spa and even... More 

Was this review helpful? Yes 1
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Shutterwhale We appreciate your time and effort in writing this feedback and giving us your endorsement. Thank you for your great feedback. More 

Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 29, 2015

We stayed here with our 4 month old baby and I would say the location is very convenient for us. We were surrounded by shopping centres which are mostly baby friendly with nursing rooms. The service suite also provided a cot for our baby. However the cot height is not adjustable. Service was excellent. Room is spacious and clean.

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes 1
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review

Dear Gillian T Thank you for providing a new perspective of yourself travelling with a young baby and how convenient the location is and baby-friendly the nearby malls are. We noted your comments on our non-adjustable height crib. We use 'Foundations' brand cribs which carries a high safety standard. If need be, we can add on another layer of mattress... More 

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Staying in Orchard Road

Neighborhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centers. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
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