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Crowne Plaza Changi Airport Hotel

#22 of 300 Hotels in Singapore
Certificate of Excellence
5.0 of 5
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75 Airport Blvd #01-01 | Changi Airport - Terminal 3, Singapore 819664, Singapore
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Crowne Plaza Changi Airport Hotel
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Ranked #22 of 300 Hotels in Singapore
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed December 11, 2012
YEGA M Sydney, Australia
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2,567 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Changi Airport Hotel
See the most recent reviews
Sydney, Australia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 11, 2012

i arrived at the hotel at 1130pm. checked in, quick. had a bath and went to the lounger bar that closes at 1230am, got there by 1220am, the till was closed and no service. disappointed after traveling from sydney to singapore without having a drink and meeting a mate for supper at 1am. alerted reception. the general manager, nadia came... More 

Review collected in partnership with Galahotels.com

Was this review helpful? Yes
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review

Dear YEGA M, Thank you for your valuable feedback and review of Crowne Plaza Changi Airport. We appreciate the time you've taken to share about your experience on TripAdvisor! We're glad that you enjoyed the service at the hotel and we are delighted to know that you'll be coming back again on your next trip to Singapore. We look forward... More 

Melbourne, Australia
Top Contributor
51 reviews 51 reviews
48 hotel reviews
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed December 10, 2012

Very difficult to find anything bad to say about this hotel! The staff really do seem to be happy and friendly, and thats reflected in the overall excellent service. The room was lovely and luxurious. A short walk to the trains to all terminals. Had breakfast in the restaurant and it was expensive and only.average, although the buffet selection was... More 

Was this review helpful? Yes
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review

Dear pommie01, Thank you for choosing Crowne Plaza Changi Airport as your choice of stay and for your positive review on TripAdvisor! We appreciate the time you've taken to share about your stay with us. It is a real joy to hear that you've enjoyed your stay with us so much and that our service staff, amenities and rooms have... More 

Mount Barker, Australia
Top Contributor
55 reviews 55 reviews
39 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed December 8, 2012

As we had an early flight the next day we decided to stay in this hotel for the night. Turned out to be a great choice as it's so handy to the airport. The staff was friendly. The rooms are modern and brand new and obviously built extremely well because we had a view of the busy runway and could... More 

Was this review helpful? Yes
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review

Dear laurence_baillie, Thank you for choosing us as your choice of stay during your stopover in Singapore! We appreciate your positive review on Crowne Plaza Changi Airport and we are glad that we provided you with a relaxing overnight stop. It gives us great pleasure to know that the standard of the rooms and facilities have exceeded your expectations and... More 

Hong Kong, China
Top Contributor
84 reviews 84 reviews
61 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed December 7, 2012

This hotel is exactly what they say it is - an airport hotel. It is literally over the gates, so you can see the people boarding and disembarking. There is no way to silence an A-380, and they all leave around midnight. That is fine. The rooms are large and clean. The irritation came when asking about WiFi, and (after... More 

Was this review helpful? Yes
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review

Dear Exline, Thank you for your honest feedback on Crowne Plaza Changi Airport. We appreciate the time you've taken to share about your experience with us in such detail. We take all feedback very seriously and we are concerned that the electrical outlets and mattress were not up to standard. We are always working hard to improve the guest experience... More 

Darwin, Northern Territory, Australia
Contributor
16 reviews 16 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 7, 2012

This is an excellent quality hotel. A little pricey for a quick stopover - we were only there for 8 hours before our connecting flight. However, the room was much better than expected and a little bit of luxury. Frankly, when I only want somewhere to sleep for 5 or 6 hours, I don't need this level of room and... More 

Was this review helpful? Yes
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review

Dear Tracy J, Thank you for your kind compliments and review of Crowne Plaza Changi Airport. I appreciate the time you've taken to share about your experience with us and I'm delighted to hear that you were pleased by the luxury and level of service during your stay. We look forward to welcoming you back on your next visit to... More 

Perth, Australia
Top Contributor
118 reviews 118 reviews
56 hotel reviews
265 helpful votes 265 helpful votes
3 of 5 stars Reviewed December 4, 2012

We booked in for a night after missing our connecting flight from Vietnam to Australia. The lovely ladies from Singapore’s Changi Airport (Changi Experience Agents or CEA’s) helped us book and we got a better deal from the airport accommodation desk than we could find ourselves on the internet. This is a fantastic service, helping people in need of assistance.... More 

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SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review

Dear AussieWestCoasters, Thank you for your honest review of Crowne Plaza Changi Airport. We appreciate the time you've taken to share about your experience with us during your stay. We're glad that you had a pleasant overall experience and will take your suggestions and feedback into consideration. If you have any further feedback, you're welcome to email us at sincp@ihg.com.... More 

Breaux Bridge, Louisiana
Top Contributor
102 reviews 102 reviews
67 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed December 3, 2012

This is a decent airport hotel -- comfortable rooms, not too noisy, and literally just a few steps from Terminal 3 -- but it's awfully expensive for what you get, priced in the same range as far more luxurious hotels downtown. I stayed here on the last night of my stay in Singapore because I had an early morning departure.... More 

Was this review helpful? Yes 2
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review

Dear AssimilatedCajun, Thank you for your honest feedback on your experience with us. I understand that you had a less than seamless experience with us and I would like to sincerely apologize for the inconvenience on behalf of the hotel. I'd like to assure you that this is not our usual level of service and I'm sorry you had to... More 

Brisbane
Contributor
14 reviews 14 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 3, 2012

We stayed here on the way to and back from Europe and it was perfect. Rooms are a good size and very clean. Staff are pleasant and we were lucky to be given an early check in. This was great given we arrived at 7am after a 15 hour flight with a toddler. They were very accommodating. Upstairs restaurant and... More 

Was this review helpful? Yes
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review

Dear Trekabout, Thank you for your kind compliments and honest feedback on your stay at Crowne Plaza Changi Airport. We appreciate the time you've taken to share about your experience with us and for giving us such a wonderful five-star rating on TripAdvisor. We're glad that you had time to enjoy our thoughtful facilities and had a relaxing stay. We... More 

Brisbane, Queensland, Australia
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 2, 2012

We had hours to wait till our late evening flight and we were quite tired, so decided to stay here. We did not regret it. It was not that cheap to pay for a few hours stay but in the end we felt much better after having a sleep and decided it was worth it. We were allowed use of... More 

Was this review helpful? Yes
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review

Dear marshmallowfeathers, Thank you for choosing Crowne Plaza Changi Airport as your choice of stay during your stopover in Singapore. We are delighted that we helped you get a good nights sleep and hope the thoughtful facilities helped you unwind and rejuvenate during your time with us. It is a pity you were unable to utilize our beautiful landscaped pool... More 

Adelaide, Australia
Top Contributor
103 reviews 103 reviews
25 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed December 2, 2012

We stayed at this hotel on our way to Vietnam. The hotel is lovely and the rooms are spacious and clean and have absolutely everthing you need whilst in transit. Our room overlooked the runway. Whilst this was interesting to look at with all the planes coming and going, the double glazing windows still could not block out the continual... More 

Was this review helpful? Yes
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review

Dear PandaAdelaide, Thank you for your excellent five-star rating of Crowne Plaza Changi Airport. We appreciate the kind words and honest feedback on your experience with us. We are delighted to hear that you enjoyed your room and found the hotel lovely and perfect for transit. I'd like to apologise if you were unable to get a good nights rest.... More 

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