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Moevenpick Heritage Hotel Sentosa

Certificate of Excellence
23 Beach View, Sentosa Island 098679, Singapore (Formerly Treasure Resort Sentosa)
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1 room 1 guest
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Moevenpick Heritage Hotel Sentosa
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962 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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English first
  • All months
    (962)
  • Mar-May only
    (286)
  • Jun-Aug only
    (319)
  • Sep-Nov only
    (187)
  • Dec-Feb only
    (170)
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Singapore
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed yesterday NEW

I wanted to shout out •LOUSY• Definitely not a 5 stars hotel stay.. But still I guess I have to give them some credits in terms of their hotel architectural and interior design - only. First: no sign of where the check in reception if you are walking from imbiah train station.. **lost** Lobby is actually at 1 level down....... More 

Was this review helpful? Yes
Singapore, Singapore
1 review
4 of 5 stars Reviewed yesterday NEW

For the price paid we would expect beyond service. We are on our honeymoon so we chose the Onsen suite as our romantic getaway. It is very very private which we love it. The decor indoor and outdoor of our suite is spectacular, we adore the way the japanese designer put everything together and make it seems like we are... More 

Review collected in partnership with Mövenpick Hotels & Resorts

Was this review helpful? Yes
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We enjoyed our short stay at Moevenpick. The checking in was smooth. We reached in the morning. Even though we did not manage to do early check-in, the staff was nice enough to check on room availability for us instead of just stating the check-in time. We got a free upgrade to the onsen room when we eventually checked in... More 

Was this review helpful? Yes
Joyce T, Executive Assistant Manager at Moevenpick Heritage Hotel Sentosa, responded to this review

Dear Guest, Thank you for choosing to stay with us at The Moevenpick Heritage Hotel Sentosa and for taking the time to post a review of your experience at Trip Advisor. I truly appreciate your kind words regarding the level of service you received from my colleagues and the smooth check-in you experienced. I am also glad that you enjoyed... More 

Isle of Man, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

Excellent Service & Flexible Staff! Highly Recommended! Experienced real customer service and a quick response to all inconvenience you could possibly have! And I am speechless at the Breakfast Buffet selection!

Was this review helpful? Yes
Joyce T, Executive Assistant Manager at Moevenpick Heritage Hotel Sentosa, responded to this review

Dear Guest, I do appreciate you taking the time to share your feedback from your recent stay with us at The Moevenpick Heritage Hotel, Sentosa on Trip Advisor. We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Thank you for... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Booked this hotel through booking.com. Very good rate and very good service. Hotel is beautiful but the main attraction is the proximity to everything around senthosa and the imbiah station. Good quality rooms and friendly staff. We checked in late and they accommodated a late checkout but for 3 rooms they only gave 1 hour extra for 1 room. We... More 

Was this review helpful? Yes 1
Joyce T, Executive Assistant Manager at Moevenpick Heritage Hotel Sentosa, responded to this review

Dear Guest, I am delighted that you enjoyed your stay at The Moevenpick Heritage Hotel, Sentosa and I sincerely appreciate that you have taken the time to post a review of your experience on Trip Advisor. Thank you for acknowledging the many positive elements of your stay, especially the quality of our guestroom and the friendly service provided by my... More 

Melbourne
Level Contributor
45 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a quieter located hotel, it's not in the heart of Sentosa island where all the restaurants and cafes are. However, it's only a "free" sky train ride to universal studio and all the other attractions. It's also about a 7 min walk to the beach, nice stroll if the sun isn't too strong. Sky train station is basically... More 

Was this review helpful? Yes
Joyce T, Executive Assistant Manager at Moevenpick Heritage Hotel Sentosa, responded to this review

Dear Guest, I am delighted that you and your family enjoyed your recent stay at The Moevenpick Heritage Hotel, Sentosa and I sincerely appreciate that you have taken the time to post a review of your experience on Trip Advisor. Thank you very much for highlighting so many positive elements of your stay particularly the convenient location of our hotel;... More 

Singapore, Singapore
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

This is the 3rd time my husband and I have stayed in this hotel and last two times were memorable for it's quietness and really a haven in the activities happening around Sentosa. This stay is a nightmare for many reasons! 1) persistent and repeated door bell ringing of service staff to send us our welcome platter of fruits after... More 

Was this review helpful? Yes
Joyce T, Executive Assistant Manager at Moevenpick Heritage Hotel Sentosa, responded to this review

Dear Guest, Thank you for taking the time to provide your feedback on Trip Advisor regarding your recent visit to The Moevenpick Heritage Hotel, Sentosa. We truly value your opinion as it is from your comments that we are able to uphold our commitment to excellence, thus providing you with customer satisfaction for future visits. It is certainly never our... More 

Singapore, Singapore
1 review
1 of 5 stars Reviewed 1 week ago

I have made advanced reservation on Nov 2015 with breakfast for two person. Due to web-site problem, the reservation confirmation stated only ONE person stayed. I wrote in to request for amendment. However, the person in charge request me to pay another S$32++ for another person breakfast. so unreasonable experience.

Was this review helpful? Yes
Joyce T, Executive Assistant Manager at Moevenpick Heritage Hotel Sentosa, responded to this review

Dear Guest, I sincerely appreciate that you have taken the time to post a review on Trip Advisor. We truly value your opinion as it is from your comments that we are able to uphold our commitment to excellence, thus providing you with customer satisfaction for future visits. It is certainly never our intent to disappoint our guests or provide... More 

Hong Kong, China
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

During my stay, the hotel has business function during weekend which has high level of screaming and loud speaker announcement from 9-6 which is very annoying to our family with kids. No welcome drink or what ever due to our late check in around -7 at night. Room and bed is small.

Review collected in partnership with Mövenpick Hotels & Resorts

Was this review helpful? Yes
Joyce T, Executive Assistant Manager at Moevenpick Heritage Hotel Sentosa, responded to this review

Dear Guest, Thank you for taking the time to provide your feedback on Trip Advisor regarding your recent visit to The Moevenpick Heritage Hotel, Sentosa. It is certainly never our intent to disappoint our guests or provide anything less than the best in personal service and facilities. I was disturbed to hear of the noises that prevented you from having... More 

Hong Kong, China
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Travelling: 2 adults, 2 children (5yrs & 2yrs) Overall: Disappointing Pros: 1) Great location for Sentosa, 15 mins walk to both Universal and the beaches, 3 mins walk to the monorail and connection to shopping malls etc. 2) Almost all of the staff were very friendly and great with the kids, they made us feel welcome and valued. Cons: 1)... More 

Was this review helpful? Yes
Joyce T, Executive Assistant Manager at Moevenpick Heritage Hotel Sentosa, responded to this review

Dear Guest, Thank you for sharing your feedback of your recent stay with your family on Trip Advisor. We truly value your opinion as it is from your comments that we are able to uphold our commitment to excellence, thus providing you with customer satisfaction for future visits. I am delighted to receive the positive elements of your stay, from... More 

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Hotel & grounds (133)
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Amenities (16)
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Deluxe Seaview King Room (41)
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One Bedroom Suite (50)
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Onsen Suite (51)
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Premium Heritage Merlion Room (47)
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The Hotel (44)

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