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Moevenpick Heritage Hotel Sentosa

Certificate of Excellence
23 Beach View, Sentosa Island 098679, Singapore (Formerly Treasure Resort Sentosa)
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Moevenpick Heritage Hotel Sentosa
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861 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
Date | Rating
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  • All months
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2 reviews
5 of 5 stars Reviewed yesterday NEW

I went here the last summer with my friend. We booked the hotel because it was on promotion discount. So we did not expect too much. But we were amazed by the quality of the staff service, the artefact, the environment and the superior experience the hotel delivered! I will visit this hotel again!

Was this review helpful? Yes 1
A TripAdvisor Member
4 of 5 stars Reviewed 2 days ago NEW

we love the location of this hotel, accessible to beach/eateries and the train express is just across the road. There is a exclusive feel to the hotel as it is not noisy and we love how the rooms were cleaned !

Review collected in partnership with Mövenpick Hotels & Resorts

Was this review helpful? Yes 1
Philip J, General Manager at Moevenpick Heritage Hotel Sentosa, responded to this review

Dear Guest, I am delighted that you have a wonderful stay at The Moevenpick Heritage Hotel, Sentosa and I sincerely appreciate that you have taken the time to post a review of your experience on Trip Advisor. Thank you very much for highlighting so many positive elements of your stay; from the cosy ambience of the hotel, to the cleanliness... More 

Muscat
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My family and I enjoyed our stay at Moevenpick Heritage Hotel on Sentosa Island. The tram stop is barely a minute away, which makes it easy to get to the main attractions on the island. The whiskey bar at the hotel is quaint and chic. We especially loved the service. The highlight of our stay was the beautiful room we... More 

Was this review helpful? Yes 1
Philip J, General Manager at Moevenpick Heritage Hotel Sentosa, responded to this review

Dear Guest, I do appreciate you taking the time to share your feedback from your recent stay with us at The Moevenpick Heritage Hotel, Sentosa on Trip Advisor. We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Thank you for... More 

Singapore, Singapore
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

First time having a staycation in Singapore. Decided to book a room at Moevenpick to celebrate my birthday and wedding anniversary. Thought nothing could go wrong as Moevenpick is synonymous with Swiss hospitality. Things went well enough as I got a free upgrade to Onsen suite. Unfortunately, what happened turned out to be a nightmare. To our horror, our neighbour... More 

Was this review helpful? Yes 5
Singapore, Singapore
3 of 5 stars Reviewed 4 days ago NEW

First impression during check-in wasn't good. There were 3 groups checking in at the same time. I happened to be at the centre of the counter with 1 group on my left and the other group on my right. Yet the staff served drinks to these guests on my left and right but not to me. Because I'm local?? I... More 

Was this review helpful? Yes 2
Philip J, General Manager at Moevenpick Heritage Hotel Sentosa, responded to this review

Dear Guest, Thank you for taking the time to provide your feedback on Trip Advisor regarding your visit to The Moevenpick Heritage Hotel, Sentosa. It is certainly never our intent to disappoint our guests or provide anything less than the best in personal service and facilities and I am truly sorry that we did not meet your expectations, or our... More 

Adelaide, Australia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Good service, good food and excellent friendly staff, the hotel is well positioned opposite Imbiah station and a short walk to the resort attractions. loved the mixture of colonial and modern building styles, even sitting under the front veranda and watching the morning rain was relaxing

Was this review helpful? Yes 1
Philip J, General Manager at Moevenpick Heritage Hotel Sentosa, responded to this review

Dear Guest, I am delighted that you enjoyed your recent stay at The Moevenpick Heritage Hotel, Sentosa and I sincerely appreciate that you have taken the time to post a review of your experience on Trip Advisor. We make every effort to ensure your expectations are exceeded and we sincerely appreciate your kind words regarding the level of service from... More 

Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

within walking distance and there is big Merlion statue 'greeting' you.. Food is good quality through spread of breakfast buffet is not as wide as I'd like to see. All the staff are very friendly and polite

Review collected in partnership with Mövenpick Hotels & Resorts

Was this review helpful? Yes 1
Philip J, General Manager at Moevenpick Heritage Hotel Sentosa, responded to this review

Dear Guest, Thank you very much for choosing to stay with us and for providing your feedback on Trip Advisor regarding your recent visit to The Moevenpick Heritage Hotel, Sentosa. It is wonderful to know that you were impressed with the overall experience of your stay; from the location of our hotel that places us within walking distance to all... More 

Singapore
1 review
1 of 5 stars Reviewed 1 week ago

The deluxe room does not justified the amount you paid for and the hotel reception staffs are slow, do not exactly knows the SOP. Pillow too soft. Interior not well maintained. Nothing fancy about this hotel at all. Will not stay again.

Review collected in partnership with Mövenpick Hotels & Resorts

Was this review helpful? Yes
Philip J, General Manager at Moevenpick Heritage Hotel Sentosa, responded to this review

Dear Guest, Thank you for taking the time to provide your feedback on Trip Advisor regarding your recent visit to The Moevenpick Heritage Hotel, Sentosa. We truly value your opinion as it is from your comments that we are able to uphold our commitment to excellence, thus providing you with customer satisfaction for future visits. It is certainly never our... More 

Jakarta, Indonesia
1 review
4 of 5 stars Reviewed 1 week ago

Good quality of service, the very clean, i will give this hotel 5 of 5 if i could get sound proof room during my stay. hope there will be a more information about the complimentary that we get. overall it's a nice hotel to stay.

Review collected in partnership with Mövenpick Hotels & Resorts

Was this review helpful? Yes
Philip J, General Manager at Moevenpick Heritage Hotel Sentosa, responded to this review

Dear Guest, Thank you very much for taking the time to write a review of your experience on Trip Advisor. We were delighted to learn that you enjoyed your stay at The Mövenpick Heritage Hotel, Sentosa. We make every effort to ensure your expectations are exceeded and we sincerely appreciate your kind words regarding the quality service you received from... More 

Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I love the aroma of the hotel, very neat and clean room. Location is very convenient, just few minutes from Imbiah Station and near to RWS. Staff are friendly and helpful, provide prompt service. I liked the bathroom most :) Bed will be better if not that high.

Review collected in partnership with Mövenpick Hotels & Resorts

Was this review helpful? Yes 2
Philip J, General Manager at Moevenpick Heritage Hotel Sentosa, responded to this review

Dear Guest, Thank you for taking the time to provide your feedback on Trip Advisor regarding your recent visit to The Moevenpick Heritage Hotel, Sentosa. I appreciate you for acknowledging so many positive elements of your stay; particularly the warm service from my colleagues and the convenient location of the hotel to many of the popular tourist attractions here on... More 

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